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Holiday Inn Express Hotel & Suites Erie (Summit Township)

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8101 Peach Street, Erie, PA 16509
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Holiday Inn Express Hotel & Suites Erie (Summit Township)
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Holiday Inn Express Hotel & Suites Erie (Summit Township)
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220 reviews from our community

Traveler rating
    61
    81
    32
    28
    18
See reviews for
137
28
3
12
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Alfred Station, New York
Top Contributor
81 reviews 81 reviews
9 hotel reviews
55 helpful votes 55 helpful votes
4 of 5 stars Reviewed 1 week ago

My family of 5 spent a couple of nights here while attending Splash Lagoon Indoor Water Park. The hotel is connected to the Water Park. Our room was a family suite. It was very spacious and clean. 2 queen beds with an additional pull out couch. Our room contained a kitchenette with a refrigerator, freezer and a microwave. The biggest... More 

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Toronto, Canada
Contributor
11 reviews 11 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

Went here after not having a reservation, I spoke with Julie at the front desk and Jim, they were very nice and knowledgeable. Check in was seem less. The room was very very big with a hot tub. The pillows were awesome and the bed was really comfortable. Breakfast was really good. Loved Julie and would definitely go back because... More 

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1 review
1 of 5 stars Reviewed 4 weeks ago via mobile

Okay so we booked here because of Splash lagoon. Great access we expected the room to be ready on time clean and to have a nice breakfast well unfortunately it wasn't like that the room wasn't ready at 4 p.m. They were still cleaning the 4th floor at 415( no early check in at) The Maids did not do a... More 

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IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Erie (Summit Township), responded to this review

Dear Sparkelynn, Thank you for taking the time to leave us a feedback. It is regretful to see that this visit was not 100% satisfactory due to the incorrect name on your reservation. We have sent you a private message to address your concerns further. Sincerely, Dianne L. Case Manager IHGCare More 

Grand Island, New York
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 4 weeks ago

The staff was amazing, had a room ready early, and I watched them take care of each customer with excellence even though it was very busy. Unfortunately, the physical conditions of the hotel do not match the service. I have stayed at other HIEs and this one was more like a Red Roof Inn. The room was clean but everything... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Erie (Summit Township), responded to this review

Dear Vince A, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your nice comment about our staff. However, we’re sorry we fell below your expectation regarding the room condition, elevator and the breakfast selection which was unacceptable. We will address these concerns. I assure you... More 

Batavia, New York
Reviewer
5 reviews 5 reviews
4 of 5 stars Reviewed February 20, 2015

We stayed there two nights in conjunction with going to Splash Lagoon, definitely worth it. Staff was very pleasant. I really liked it when I heard one of the staff suggest they go a different hotel because all of their kid suites were taken and even volunteered to connect them. Will all the traffic that goes through there with it... More 

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Greensburg, Pennsylvania
Top Contributor
163 reviews 163 reviews
26 hotel reviews
60 helpful votes 60 helpful votes
5 of 5 stars Reviewed February 12, 2015

For a hotel that can be very busy due to the location beside the Splash Lagoon Waterpark, this unit was a cut above many far less stressed locations. Friendly and knowledgeable staff made a hectic check in seem effortless. The cleaning staff did an impeccable job of cleaning and preparing the room. We chose one of the family suites. These... More 

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Niagara Falls, New York
Top Contributor
65 reviews 65 reviews
19 hotel reviews
37 helpful votes 37 helpful votes
5 of 5 stars Reviewed February 9, 2015

We stayed at the Holiday Inn Express on a Splash Lagoon package. We had the "Kids Suite". The description said there would be a Nintendo Game Cube in the room. there was a DVD player instead, which was fine, but I wish I knew there was a DVD player, I would have brought a couple DVDs for the kids. The... More 

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Kitchener, Canada
Contributor
15 reviews 15 reviews
8 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed February 6, 2015

Unfortunately, I didn't have mine with me. I pulled into this hotel due to weather conditions on I-90 during a business trip. It was a pleasant check in. The king bed comfortable and the room generally well equipped. Fridge, microwave, coffee maker, hair dryer, ironing board, iron. A good working desk with free wifi helps when you have e-mails to... More 

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Ontario
Senior Contributor
30 reviews 30 reviews
30 hotel reviews
98 helpful votes 98 helpful votes
5 of 5 stars Reviewed January 19, 2015 via mobile

We stayed in the kids suite (with bunks) over the Christmas Holiday. We travelled to the area with 3 other families all staying at the same hotel. The kids loved their area as it had their own tv and it allowed us to have our own time as well. Rooms were clean and spacious and it was nice we were... More 

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2 reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed January 14, 2015

My husband and I normally go on two or three shopping trips to the US every year. We’ve stayed at a few hotels in this area, but the staff here is beyond AMAZING and their customer service level cannot be beat (I’ve been in customer service for 11 years, so I say that with confidence). On one occasion, we were... More 

Was this review helpful? Yes 1
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