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TownePlace Suites by Marriott Erie

#12 of 35 Hotels in Erie
Certificate of Excellence
2.5 of 5
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2090 Interchange Road, Erie, PA 15454
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TownePlace Suites by Marriott Erie
Best prices for: 1 room 1 guest
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Ranked #12 of 35 Hotels in Erie
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 4 days ago
nfahey Scranton, Pennsylvania
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325 reviews from our community

Traveler rating
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    40
    18
    10
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111
64
12
52
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (62)
Date | Rating
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  • Italian first
  • Any
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  • All months
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    (56)
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    (53)
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Stow, Ohio
1 review
1 of 5 stars Reviewed 4 days ago NEW

First visit, room was pristine but there was a lot of noise on the 2nd floor from kids running all over unattended. Second visit, room was totally unacceptable. We are Marriott rewards members and were extremely disappointed that a room would be provided in such condition. Obviously the housekeeping staff was not very thorough and did not bring the state... More 

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Mark D, General Manager at TownePlace Suites by Marriott Erie, responded to this review

Thanks for your recent stay at our hotel. I have shared your comments with my tean and we are currently working on making some corrections. More 

Scranton, Pennsylvania
Senior Contributor
38 reviews 38 reviews
24 hotel reviews
121 helpful votes 121 helpful votes
5 of 5 stars Reviewed 4 days ago NEW via mobile

Always a pleasure to stay at this property. From Mark, Melissa, Molly and Sherry the staff at this property go above and beyond to make your stay a pleasant one. The housekeeping team does a great job as well. I cannot recommend this property enough if you're visiting the Erie area.

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Mark D, General Manager at TownePlace Suites by Marriott Erie, responded to this review

Good Morning Nancy, Thanks for the great review! We always look forward to your visits. More 

1 review
2 of 5 stars Reviewed 1 week ago NEW via mobile

The people working for Marriott were friendly. I was satisfied with the pool and Jacuzzi. I wasn't impressed by the room. It wasn't very clean. There were chips left on the couch. The bathroom could have had a better cleaning as well. I saw hair on the floor that had belonged to someone else. The couch looked dirty and the... More 

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Mark D, General Manager at TownePlace Suites by Marriott Erie, responded to this review

Good Morning, I want to personally apologize for the condion of your room. I have addressed this and we are currently making corrections. I also want to thank you for your recent stay and hope that the next time you are in Erie you will give our hotel another chance. More 

Houston
Top Contributor
64 reviews 64 reviews
18 hotel reviews
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

Everything was great except for the dirty dishes. There was food encrusted on 75% of the dishes, flatware, and other utensils. The cups and glasses were visibly dirty, too. There were black hairs, of the type I don't care to see, in the bathroom. But the staff at the front desk were the best. I wish I knew their names... More 

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Mark D, General Manager at TownePlace Suites by Marriott Erie, responded to this review

Good Morning, Thanks for your recent stay! I am sorry that the housekeeping in your room was not at the level it should have been. I have shared this with my team and we are currently addresses these items. I hope the next time that you are in Erie you will give our hotel another chance, More 

Cleveland, Ohio
Top Contributor
69 reviews 69 reviews
38 hotel reviews
76 helpful votes 76 helpful votes
5 of 5 stars Reviewed 1 week ago

Normally I find the Town Place Suites to be okay, but they usually seem a little tired and worn. I think this is due to the clientele who tend to spend more time at the property and fixing food in the units which tends to make them a bitr more worn and subject to be more aromatic. This Town Place... More 

Was this review helpful? Yes 1
Mark D, General Manager at TownePlace Suites by Marriott Erie, responded to this review

Good Afternoon, Thanks for your recent stay at our hotel. We are happy to hear that you enjoyed your stay and we look forward to your next visit. More 

Hudsonville, Michigan
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

Front counter staff were friendly and quick to help, made my family and I feel welcome. The lobby and our suite were up to date in style and money important smelled fresh and clean! I will defenitly be staying here again.

Was this review helpful? Yes 1
Mark D, General Manager at TownePlace Suites by Marriott Erie, responded to this review

Thanks for the great review! We look forward to hosting you and your family the next time you are in Erie. More 

Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We really enjoyed our suite. The King sized bed was perfect, the sheets and blankets were clean, and there were ample towels. We did have to use the sofa bed which could stand a new mattress, but we used several layers of sheets and blankets so all was well and protected. The breakfast was ok. The swimming pool and hot... More 

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Mark D, General Manager at TownePlace Suites by Marriott Erie, responded to this review

Good Afternoon, Thanks for your recent stay at our property. We look forward to your next visit. More 

2 reviews
4 of 5 stars Reviewed 4 weeks ago

We came for AAU basketball tournament and needed a 2 bedroom suite. It was clean and had the space we needed for our family. There was s bad smell in the room but we went out and got Lysol and sprayed everything down. Staff was fantastic and friendly and we loved the breakfast. Overall, we will stay here again our... More 

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Mark D, General Manager at TownePlace Suites by Marriott Erie, responded to this review

Thanks for your recent stay. We look forward to your next visit to Erie. More 

Pennsylvania
1 review
1 of 5 stars Reviewed 4 weeks ago

Make sure you call before you arrive to make sure they didn't change the type of room that you reserved without telling you. They changed our suite to a totally different room- No phone call- same charge. I found out the day before when I looked online. Couldn't believe from a Marriott.

Was this review helpful? Yes
Mark D, Manager at TownePlace Suites by Marriott Erie, responded to this review

Thank you for taking the time to share your feed back on the handling this issue. We appreciate you bringing it to our attention. We will share your message with our staff. Melissa AGM More 

1 review
5 of 5 stars Reviewed 4 weeks ago

Customer service was spectacular. Sherri in particular was wonderful. We were very pleased that there were gluten free options for breakfast as well. Not just fresh fruit but Udi muffins and also non dairy products. Thanks

Was this review helpful? Yes
Mark D, Manager at TownePlace Suites by Marriott Erie, responded to this review

Thank you for taking the time to share your thoughts on your stay with us. Your kind words have been shared with Sherri and the rest of the staff. Melissa AGM More 

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