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Shawnee Village Resort

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5242-5255 Buttermilk Falls Rd, East Stroudsburg, PA 18301 (Formerly Fairfield Poconos at Shawnee Village)
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Shawnee Village Resort
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250 Reviews from our TripAdvisor Community

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    65
    43
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    62
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133
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4
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (61)
Date | Rating
  • English first
  • Portuguese first
  • Any
English first
  • All months
    (250)
  • Mar-May only
    (46)
  • Jun-Aug only
    (80)
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    (68)
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    (56)
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1 review
3 of 5 stars Reviewed 1 week ago via mobile

We were first placed in a villa that smelled like an old pontoon boat. Within the first hour I killed 3 different types of insects inside. One being a wasp. However as we were on vacation without the kiddos and we weren't spending much time indoors we decided just to let it go. On the morning of the second day... More 

Was this review helpful? Yes 1
CIndy A, Manager at Shawnee Village Resort, responded to this review

Kellonwheels, I apologize for the inconveniences you experienced while visiting with us. It is certainly our desire to have satisfied guests and we do our very best to ensure just that. I was pleased that our Guest Services Associates were able to assist you with a unit that was better suited to your needs. I hope that you and your... More 

Marion, Ohio
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed at the Crestview condos at the Wyndham Shawnee Village. The condo was clean and comfortable, the furniture is new or near new and only a few carpet stains which we expect considering the traffic that goes through there. The staff were nice and helpful. My only complaint is the internet. I teach classes online and often my vacations... More 

Was this review helpful? Yes 2
Kalina K, Manager at Shawnee Village Resort, responded to this review

Dear KathylnMarion, Thank you for providing your comments on your recent stay at Wyndham Shawnee Village. I am glad you enjoyed your unit. We greatly value the feedback provided by our guests and owners as we continuously look for way to enhance our overall experience. I sincerely apologize for the frustrations you encountered with the internet and we are looking... More 

Smithtown, New York
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed May 19, 2015

I usually check reviews, but Wyndham and Interval, Why bother? Big mistake this is one of the worst exchanges that I have made in 20 years of timeshare ownership. Old, musty and in need of major repair. Check all the one star reviews, no need for me to add anything, it's all been said. Both Wyndham and Interval should drop... More 

Was this review helpful? Yes
CIndy A, Manager at Shawnee Village Resort, responded to this review

Dear Fres T, Please allow me to apologize for your displeasure with your stay with us. We would have gladly relocated you into another unit type, had we been aware of your unhappiness. While some of our units are certainly older, we make every effort to present them in a clean and well maintained manner. Our goal is for all... More 

Travelers are raving about these East Stroudsburg hotels

Port Jefferson Station, New York
2 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed May 10, 2015

We were put in Fairway Village unit 47 D for a week's stay.... the air conditioning wasn't working and there were ants crawling all over the kitchen counters.... we had to move 4 hrs. after arriving ( we would have moved immediately except that we had gone food shopping). The 2nd unit was somewhat better but again, we had several... More 

Was this review helpful? Yes 2
Sandy T, Manager at Shawnee Village Resort, responded to this review

Hello Judy, I am so sorry to hear about your experience. I know this must have presented an extreme inconvenience during your visit. We take the health and comfort of each guest very seriously. Please rest assured that our properties work closely with health professionals to effectively intervene and manage any potential infestations and will follow up with our Maintenance... More 

Piscataway, New Jersey
Top Contributor
117 reviews 117 reviews
36 hotel reviews
151 helpful votes 151 helpful votes
4 of 5 stars Reviewed April 23, 2015

We went here for my daughter's Spring/Easter Break. We have been to Shawnee Village Resort several times in the last five years but this was our first time at Fairway Village. The location is very good. Very near Shawnee Mountain. Camelback Mountain Resort is also very near. We went to Camelback for Spring Skiing since they were still open during... More 

Was this review helpful? Yes 4
Sandy T, Manager at Shawnee Village Resort, responded to this review

Hello Aquarianne11, Thank you for the awesome feedback provided. This allows us to continue to enhance the vacation experience here at Wyndham Shawnee Village. I am happy to hear that your daughter enjoyed the Easter festivities during your stay. Thank you for the lovely pictures and I am pleased to hear that you enoyed your stay from beginning to end.... More 

East Hartford, Connecticut
Senior Contributor
39 reviews 39 reviews
16 hotel reviews
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed April 22, 2015

By the time I found my Buttermilk Falls Rd in East Stroudsburg PA, I was exhausted! Directions to the Sign in Center not clear. Then staff gave me directions to the unit - unclear got lost. After driving for half an hour, called and they gave me directions that just did not seem right. Therefore, I choose not to use... More 

Was this review helpful? Yes 1
Sandy T, Manager at Shawnee Village Resort, responded to this review

Hello, I apologize for the misscommunication regarding the directions to the resort. I know after a long day of traveling the last thing you want to do is be misdirected on where to go . I am currently making changes to our current map and directions. With your feedback we can continue to enhance the guest experience. Thank you for... More 

Pennsylvania
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed April 21, 2015

We stayed in one of the newer townhouses, and our two bedroom condo was great. Everything was clean and in good shape. We were only there for a long weekend, and didn't take advantage of all of the amenities. This has nothing to do with the resort, but I need to add a WARNING- We took a wonderful hour-long hike... More 

Was this review helpful? Yes 1
Desiree T, Manager at Shawnee Village Resort, responded to this review

Dear Richard P, Thank you so much for taking the time to provide the great feedback on your recent stay at the resort. I hope that you shall choice to make a return visit to the property so that you may enjoy the on site amenities such as the pool, indoor basketball court, and daily activities. I am so sorry... More 

New York
Contributor
19 reviews 19 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed March 24, 2015

Weekend getaway for a birthday celebration first off this review has more to do with the staff not the resort itself. The resort is ok at best for the price charged. When we booked we paid for a Crest view(newer) upon arriving the manager set us up on Ridge top (1970ish) smell of mildew, creaking stairs, very small. Her reasoning... More 

Was this review helpful? Yes 1
Sandy T, Manager at Shawnee Village Resort, responded to this review

I want to thank you personally for your feedback and response as it allows for the resort to address all concerns immediately. I am disappointed to hear that your interaction with the resort staff did not meet your expectations, as this is not part of the Count On Me service we take pride in daily here at Wyndham Shawnee Village.... More 

Sayreville, New Jersey
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed March 20, 2015

My friends and I were looking for a local getaway for our spring break. I came across this location on Groupon and was extremely nervous about the location via the past reviews and photos. Check in was super quick and simple, Tim at the front desk was extremely helpful. We received wristbands to have access to all the amenities on... More 

Was this review helpful? Yes
CIndy A, Manager at Shawnee Village Resort, responded to this review

Dear Karen D., Thanks for sharing your recent experience while visiting with us. We are so glad that you and your friends had an amazing time in Crestview. The units are beautiful and provide enough space for family and friends. Thanks for the shout outs to a few of our associates, they always appreciate knowing that they made an impact... More 

Marlboro, New Jersey
1 review
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed March 10, 2015

We visited from 2/22 - 29. Vacations for us are a real treat as we work an 80 hour week and cannot get away often. Early in our stay I stood in the hot tub but then got out as it was pretty hot. The next day I started to develop spots on my legs. Each day there were more... More 

Was this review helpful? Yes 5
Kalina K, Manager at Shawnee Village Resort, responded to this review

Dear Meri G, Please accept my sincere apologies for the inconveniences that occurred during you stay. I would appreciate the opportunity to speak with you in greater detail, feel free at your convenience to reach me at 570.421.1500 or Kalina.Kennedy@wyn.com. Thank you, Kalina K. More 

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