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All 9 East Stroudsburg hotels

Fernwood Resort

3.0 of 5 Hotel   |   5785 Milford Road, East Stroudsburg, PA 18302
Hotel amenities
Fernwood Resort

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201 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    2.5 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    2.5 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    2.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (67)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
Jericho, New York
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 4 days ago NEW

I came here to relax I have an autistic son and he loves his iPad the Internet barely works and you have to pay for it my son is going crazy because he can't get on the Internet AT&T got it working for a couple of hours but I can't take this stress we are supposed to be here for... More

Was this review helpful? Yes
1 review
1 of 5 stars Reviewed 1 week ago

We saw so many attractive outdoor activities posted online, looked like you can participate all the time? No, they are spread out almost one activity per day, like the horse riding, only Monday, Wed, and one weekend day, Blue tubing only Tuesday, Thursday, etc. If you stay two nights there, you can only get two major outdoor activities, Weekend you... More

Was this review helpful? Yes
Lherman2012, Customer Service at Fernwood Resort, responded to this review

First foremost allow me to take this time to apologize for the inconvenience you encountered during your stay. Our Horseback riding is normally opened Monday Wednesday Friday Saturday Sunday. They are only closed on Tuesdays and Thursdays so I do apologize for the misinformation you received. Also, our Blue Lighting Tubing amenity is opened Monday, Tuesday Friday Saturday and Sunday.... More

Bergen county
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 1 week ago via mobile

I write this review as I currently sit here at the pool watching my kids wondering how I am going to dry them up when they are done. The pool towels that are supposedly provided are nowhere too be found. I called the reception and they did what they always do, transfer u too housekeeping. We checked in on Saturday... More

Was this review helpful? Yes 2
Lherman2012, Customer Service at Fernwood Resort, responded to this review

First and foremost, I sincerely apologize that you had a less than desirable stay at our resort. Our inspection process is usually quite thorough and I would apologize for any shortfalls in our more typical standards of presentation on this occasion. I have shared you review with our Housekeeping Manager, so that she may address the housekeeping staff on your... More

Tuckerton, New Jersey
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago

We rented a 2 bedroom condo to stay in for 2 nights. At a little over $200/night, it seemed like a good value... until we saw the unit. It was disgusting!!! There was visible black mold where the paint was peeling away from the ceiling in the main bathroom-- my husband and son are allergic to mold and both got... More

Was this review helpful? Yes 1
Lherman2012, Customer Service at Fernwood Resort, responded to this review

First and foremost, let me take this time to apologize for the inconvenience of your stay and for the level of customer care that you received. I can assure you this is not our usual standard. I have forwarded your concerns to our Housekeeping Department to try and determine the villa in which you stayed to investigate why these items... More

Baltimore, Maryland
1 review
1 of 5 stars Reviewed 3 weeks ago

I booked a stay with villas tree top 1800-770-3763 and I had to contact them three times after never receiving an email confirmation as I was told I would. Each time I called I thought I was calling a different place because you can't make out what they are saying when they answer the phone. I received reveiw warning notifications... More

Was this review helpful? Yes
Dresher, Pennsylvania
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 3 weeks ago

I just want to say. This place was nothing like there web page. We had a Jacuzzi tub that stayed on all night after using it. The pool was very unsanitary and there was a couple basically having sex in the pool and nothing was done about it. The pool was so cloudy and dirty that my son dropped his... More

Was this review helpful? Yes
Lherman2012, Customer Service at Fernwood Resort, responded to this review

First, please allow me to apologize for your dissatisfaction during your recent stay. I can assure that is not our normal standard of customer service. We are continuously working on improving the resort from not only our own observations but also the valuable feedback we obtain from our guests. Our goal is to provide total guest satisfaction. I have contacted... More

Sewell, New Jersey
2 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 5 weeks ago

The property is poorly maintained, this should have been the first clue. The rooms themselves are outdated and are in desperate need of deep cleaning. The rugs and furniture are stained but we didn't have much of a choice after driving 4 hours and wanted to make the most of our vacation. The kids slept in the loft. In the... More

Was this review helpful? Yes 1
Lherman2012, Customer Service at Fernwood Resort, responded to this review

First and foremost, let me take this time to apologize for your less than desirable stay. As we except all guests to enjoy the ultimate in vacationing experiences I was disappointed to hear of the concerns that you had made mention of. I understand that your displeasure led to an early departure and for this I apologize. If any bugs... More

Lake Ronkonkoma, New York
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed March 17, 2014

I was looking for a weekend get away with my wife and had stayed here before and was happy. Not this time. I had attempted to book on line but got an error message when I entered my cc. so I cancelled the re reservation on line and called and made one. We reserved a Villa. When I did not... More

Was this review helpful? Yes 1
Lherman2012, Customer Service at Fernwood Resort, responded to this review

I would first like to apologize for the level of customer care that you received. I can assure you that this is not our normal standard. All of our staff are trained in customer care skills at initial employment. Recently, the management team attended a new and exciting program regarding Customer Care. Our entire resort staff will be required to... More

Howard Beach, New York
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed March 1, 2014

My husband, I and my 3 kids (3,6 & 9) stayed in this hotel for 2 nights over the President's day weekend. This hotel is conveniently located right across from the snowtubbing hills, but the price we paid was not worthy. The rooms were very small. It did not have a mini fridge or a microwave. The hotel really needs... More

Was this review helpful? Yes 1
Lherman2012, Customer Service at Fernwood Resort, responded to this review

This review is for Fernwood Hotel and Convention Center, which is separately owned and operated from the Fernwood Resort and The Villas at Tree Tops and Fairway. TripAdvisor has been notified of the incorrect posting. More

Bayonne, NJ, United States
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed February 26, 2014

Only good thing is close to home only 2 hours or less from NYC and onsite snow tubing. Room was not really clean and fresh, was smelling like a propane tank, yes to repeat, we was strong propane smell inside the house and we had to cut short our vacation and left a day before as we had a small... More

Was this review helpful? Yes 1
Lherman2012, Customer Service at Fernwood Resort, responded to this review

First, please allow me to apologize for your dissatisfaction during your recent stay. We are continuously working on improving the resort from not only our own observations but also the valuable feedback we obtain from our guests. Our goal is to provide total guest satisfaction. I have forwarded your review to our General Manager so that he can discuss these... More

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Additional Information about Fernwood Resort

Also Known As:
Fernwood Pa
Fernwood Hotel Resort
Fernwood Resort Bushkill
Fernwood Hotel Bushkill
Bushkill Fernwood Hotel
Bushkill Fernwood Hotel Resort
Fernwood Bushkill
Address: 5785 Milford Road, East Stroudsburg, PA 18302
Location: United States > Pennsylvania > Pocono Mountains Region > East Stroudsburg
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Shuttle Bus service Suites Swimming Pool
Hotel Style:
Ranked #7 of 9 hotels in East Stroudsburg
Price Range (Based on Average Rates): $
Hotel Class:3 star — Fernwood Resort 3*
Official Description (provided by the hotel):
400-acre Pocono Mountain Resort located adjacent to the Delwaware Water Gap National Recreation Area offering one and two bedroom fully appointed villa rentals. Four seasons of activities include single and family four season tubing, ropes course, zip lines, 18 hole golf, canoeing, horseback riding, bumper boats, restaurant, live entertainment, mini golf, video game area, paintball, skiing at nearby Shawnee and Camelback Mountains, water park packages with Camelbeach, shopping at The Crossings Premium Outlets and hiking at Bushkill Falls - the Niagara of Pennsylvania. ... more   less 
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