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Fernwood Resort

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2157 River Road, 5785 Milford Rd., East Stroudsburg, PA 18302
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Fernwood Resort
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Fernwood Resort
Fernwood Resort
Fernwood Resort
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258 reviews from our community

Traveler rating
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    42
    37
    53
    107
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131
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    2.5 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    2.5 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    2.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (73)
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North Bergen, New Jersey
Senior Reviewer
10 reviews 10 reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

Got a complimentary stay for 2 nights from a friend that has a Timeshare, I research the resort and the reviews were horrible, I was very skeptic but she told me to go and see for myself which I did. Check in was a breeze, the front desk was busy so I took that as a good sign. The resorts... More 

Was this review helpful? Yes
Lherman2012, Customer Service at Fernwood Resort, responded to this review

Thank you for taking the time to review your recent stay. We are pleased you enjoyed your vacation. Our staff takes great pride in offering exceptional service, so that all of our guests can have an enjoyable vacation experience. Our Resort offers many different types of villas from a cozy one bedroom or studio to a 2, 3 and 4... More 

New York
Contributor
13 reviews 13 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 1 week ago

Took a trip up here first week in May. Turns out we had a heat wave as most days were in the 80's. I was very nervous about coming up here as the reviews were very mixed. Checked in on Sunday an hour or so early with no problems at all. Had a two bedroom villa. I was not pleased... More 

Was this review helpful? Yes 1
Lherman2012, Customer Service at Fernwood Resort, responded to this review

Thank you for taking the time to write a review of your stay. Our staff works diligently to ensure each guest enjoys every moment while with us. We are pleased we were able to succeed in making your trip to the Fernwood Resort and The Villas at Tree Tops and Fairway a great one. Guest feedback is very important to... More 

1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 2 weeks ago

I will never return to this place. Used my colleagues timeshare for two days there and will never return. I feel bad that he's stuck with that timeshare. They had the nerve to ask me to attend their timeshare presentation. No Thank You!

Was this review helpful? Yes 2
Lherman2012, Customer Service at Fernwood Resort, responded to this review

First, please allow me to apologize for your dissatisfaction during your recent stay. We are continuously working on improving the resort from not only our own observations but also the valuable feedback we obtain from our guests. Our goal is to provide total guest satisfaction. I have contacted our Quality Assurance Team to try and determine which villa you stayed... More 

Travelers are raving about these East Stroudsburg hotels

Brooklyn, New York, United States
Contributor
17 reviews 17 reviews
14 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed 4 weeks ago

My family and I decided to go away for the night to enjoy each other and share a little quality time. We picked Fernwood for its spacious and quiet villas. We checked on line first to check availability and price happy with both, we headed out to PA. When we got there they said no walk ins available with no... More 

Was this review helpful? Yes
Lherman2012, Customer Service at Fernwood Resort, responded to this review

Thank you for sharing your comments. We are glad that you chose Fernwood Resort and The Villas at Tree Tops and Fairway for your getaway. I can reassure you that the current direction of the property is a positive one. Wes have made significant improvements property wide. This plan of action will continue as we determine what areas of the... More 

Frankfort, Illinois
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 4 weeks ago

We went here through a time share point exchange. To my disappointment it was the worst . The units( we had 2) were run down, tear in carpet, dirty toilet, no blankets in bed, broken blinds, dirty shower heads rusty appliances. Although the resort did fix the blinds, and shower heads it took a whole day of calling the office... More 

Was this review helpful? Yes 3
New York City, New York
Senior Reviewer
8 reviews 8 reviews
3 of 5 stars Reviewed 4 weeks ago

Fernwood is a quiet property- maintenance needed to be called, but they came right away and fixed our problem immediately. convenient to wineries and restaurants in the area, but limited activities on the property for young adults.

Was this review helpful? Yes
Lherman2012, Customer Service at Fernwood Resort, responded to this review

Thank you for taking the time to write a review of your recent stay. As you mentioned, Fernwood Resort is conveniently located to many different attractions and restaurants. We also have a wide range of activities for all different ages such as TreeVentures and Pocono Zip Racer, Paintball, Horseback Riding, Blue Lighting tubing and Family Karaoke to name a few.... More 

Brooklyn, New York
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 4 weeks ago

My family and I have been to Fernwoods on 3 other occasions but this was the worse. Not only is the new check in area much smaller, the check in process took almost 30 minutes. The worse part was the keycards that deactivates as soon as you leave the room. We had to drive down multiple hills everyday of our... More 

Was this review helpful? Yes 1
Lherman2012, Customer Service at Fernwood Resort, responded to this review

I would like to apologize for the level of customer care that you received. I can assure you that this is not our normal standard. I have shared your review with the Director of Guest Services so that he may discuss your concerns with all of the Front Desk staff. Our Resort offers a wide variety of different activities and... More 

fairfield, ct
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed April 17, 2015

We stayed in mid-April. The weather was cold in the morning (35 -40 degrees) but to probably the high 60s or low 70s by afternoon. The kind of weather where you need heat in the morning and AC in the afternoon. We arrived around 5 at night and the unit was unbelievably hot. The heat was blasting. Actually the thermostate... More 

Was this review helpful? Yes
Lherman2012, Customer Service at Fernwood Resort, responded to this review

I sincerely apologize that you were disappointed with your stay and for the concerns you reported in your comments, I only wish you had made your displeasure known to us so that we may have addressed or relocated you to another villa that would have been more to your liking. I have asked our Maintenance Department to try and determine... More 

Brooklyn, New York
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed April 15, 2015

STAY AWAY!!!! I've stayed at many places, hotels, resorts in PA and honestly this was wretched. It was last week over Easter/Passover break.... nothing was open for the kids. We actually drove an hour to go to Split Rocks waterpark H2O for the day. The pool closes at 5, why I dont know, the bar is open till 8 (not... More 

Was this review helpful? Yes 3
Lherman2012, Customer Service at Fernwood Resort, responded to this review

Please accept my apologies for your dissatisfaction while visiting with us. I can understand your disappointment in not getting the vacation you had hoped for. We appreciate all of our guest’s input regarding the property whether positive or negative. I was truly sorry to read that we fell short of your exceptions. I have asked our Maintenance Department to try... More 

Pasadena, Maryland
1 review
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed April 2, 2015

There were several terrible things about this resort. The very worst thing was when all of the running water started coming out dark brown. We called the front desk and were told that they were flushing the pipes out. They did not call to tell us that they were doing this, instead we noticed on our own. When we called... More 

Was this review helpful? Yes 5
Lherman2012, Customer Service at Fernwood Resort, responded to this review

First and foremost, please allow me to apologize for the level of customer care that you received. I can assure you that this is not our normal standard, and I have already discussed your experience with our Guest Services Director to ensure your experience is not repeated. I have also discussed your review with our General Manager, with whom you... More 

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