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Fernwood Resort

Hotel website
2157 River Road, 5785 Milford Rd., East Stroudsburg, PA 18302
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1 room 1 guest
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Fernwood Resort
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275 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    2.5 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    2.5 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    2.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (80)
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    (64)
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NEW YORK
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

We were in Villa 1623A cosmetics needed work. Rugs were filthy our 1 year old grandson got dirty each time he crawled on the carpet. I found a toe nail clipping on the carpet. There were holes in the wall near the thermostat. The worst part was the convertible mattress. It was so uncomfortable we could not sleep on it... More 

Was this review helpful? Yes
Lherman2012, Customer Service at Fernwood Resort, responded to this review

First, please allow me to apologize for the sofa bed being broken during your recent stay. I have asked our Maintenance Department to confirm that it has been replaced. We are continuously working on improving the resort from not only our own observations but also the valuable feedback we obtain from our guests. Our goal is to provide total guest... More 

Bronx, New York
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 1 week ago

villa 1648 worst villa ever I stayed a couple times but this time I was very disappointed toilet seat moving, a big hole on the wall, shower head missing part, microwave missing the plate it was a disaster blanket had a hole the wall was very dirty I stayed this Sunday and Monday

Was this review helpful? Yes 1
Lherman2012, Customer Service at Fernwood Resort, responded to this review

I apologize that you were not happy with your stay at The Fernwood Resort and The Villas at Tree Tops and Fairway. I was happy to see that the Front Desk was able to move you to a more accommodating villa. I have asked our Maintenance Department to inspect Villa 1648 with regards to the items you listed. We are... More 

Travelers are raving about these East Stroudsburg hotels

Hopatcong, New Jersey
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 1 week ago

We stayed at Villa 1801. It had 2 bed rooms and a loft. The space for our family was good. The rugs were pretty dirty. Someone came to vacuum but the rugs really needed to be shampooed. If you walked barefoot in the Villa, the bottoms of your feet became black with dirt. Someone needs to check the water coming... More 

Was this review helpful? Yes 1
Lherman2012, Customer Service at Fernwood Resort, responded to this review

I sincerely apologize that you had a less than desirable stay at our resort. Our inspection process is usually quite thorough and I would apologize for any shortfalls in our more typical standards of presentation on this occasion. I have shared you review with the Housekeeping Company that services our Resort as well as our Senior Operations Manager, so that... More 

Queens New York
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed 1 week ago

I think it is fair to say that I will never return to this place again unless they do a major renovation. The one good thing I can say is that the staff at the front desk was very friendly. When we went to our villa the first thing we noticed was the smell of fish. The last people that... More 

Was this review helpful? Yes
Lherman2012, Customer Service at Fernwood Resort, responded to this review

I sincerely apologize that you had a less than desirable stay at our resort. Our inspection process is usually quite thorough and I would apologize for any shortfalls in our more typical standards of presentation on this occasion. I have shared you review with the Housekeeping Company that services our Resort as well as our Senior Operations Manager, so that... More 

Harrisburg, Pennsylvania
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

As Chuck D of Public Enemy said, "Don't believe the hype" of these bad reviews. My wife and I are here now for our 16th anniversary, and it's quite nice. No, it's not the Taj Mahal, but it's nice and we're being treated fine. Well worth the price, and we would indeed come again.

Was this review helpful? Yes 1
Lherman2012, Customer Service at Fernwood Resort, responded to this review

It always makes my day to hear that a guest had a wonderful time at our resort. The Villas at Tree Tops and Fairway prides itself on excellent guest service and we are very happy that your anniversary getaway was a success. We hope to see you again in the future so we can make your next vacation just as... More 

Brooklyn, New York
Level Contributor
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We booked a trip to stay at Tree Top Villa before I saw the reviews which were negative and scary. We didn't know what to expect as we drove up.....I'm so glad I saw the reviews after because We would have denied ourselves of a beautiful Vacation spot. We were in Villa 1534, a 2 bedroom with 2 1/2 Bathrooms,... More 

Was this review helpful? Yes 2
Lherman2012, Customer Service at Fernwood Resort, responded to this review

Thank you for taking the time to write a review of your stay. Our staff works diligently to ensure each guest enjoys every moment while with us. We are pleased we were able to succeed in making your trip to the Fernwood Resort and The Villas at Tree Tops and Fairway a great one. Guest feedback is very important to... More 

Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 4 weeks ago

I stayed in villa 1265, at Tree Tops. Fernwood Hotel is closed but the Villas are in operation across the street. Our villa was comfortable, clean and everything worked. Minor cosmetics,, and I repeat, minor, not enough to blemish the entire unit. The only downside is that villa 1265 is pretty far from the pools. Even with the shuttle, we... More 

Was this review helpful? Yes
Lherman2012, Customer Service at Fernwood Resort, responded to this review

Thank you for taking the time to let us know about your visit to our Resort. It is always our pleasure to serve our guests by welcoming them into a friendly, relaxing atmosphere. Our resort has many different villa accommodations to offer families and friends of all sizes. We are pleased you enjoyed your stay while with us. Guest feedback... More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 4 weeks ago

After reading the reviews I was a bit concerned as to what the unit would look like. We had requested a renovated 2 bedroom with loft. WE loved the layout. The loft was perfect for the 2 teenage boys. While the unit was not "new' It was clean for the most part and comfortable. We were only onsite a couple... More 

Was this review helpful? Yes 1
Lherman2012, Customer Service at Fernwood Resort, responded to this review

Thank you for taking the time to write a review of your stay. Our staff works diligently to ensure each guest enjoys every moment while with us. We are pleased we were able to succeed in making your trip to the Fernwood Resort and The Villas at Tree Tops and Fairway a great one. Guest feedback is very important to... More 

1 review
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed July 28, 2015

The villas were horrible. Rusted & running toilets. The carpet and furniture looked like it has been there since 1800 B.C. The beds.. YUCK. However, they have 3 pools, miniature golf, zip lining, tree top adventures, an arcade and areas to cookout. If they would just update the rooms the place would be decent.

Was this review helpful? Yes 4
Lherman2012, Customer Service at Fernwood Resort, responded to this review

We thank you for your feedback and apologize for your displeasure with your accommodations. I have asked our Quality Assurance Team to try and determine the villa in which you stayed so that a thorough inspection of the Villa can be completed. I can assure you that their reports are extremely detailed and any issues found, including those you have... More 

Philadelphia, Pennsylvania
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed July 27, 2015

If you want to get to uncleaned room and wait 5hr for sheets and towels. You found your vocation spot in the Pocono's. Managers are useless. They will role the responsibility on room service and leave it at that. Guests are viewed as cash cows. Your arrival and stay is just a point o sell to them. They will try... More 

Was this review helpful? Yes 4
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