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All 9 East Stroudsburg hotels

Fernwood Resort

3.0 of 5 Hotel   |   5785 Milford Road, East Stroudsburg, PA 18302
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Fernwood Resort
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  • Reviews (213)
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213 people have reviewed this hotel

Traveler rating
    18
    35
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    87
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    2.5 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    2.5 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    2.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (69)
Date | Rating
  • English first
  • Spanish first
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English first
1 review
1 of 5 stars Reviewed 2 days ago NEW

Here for a family reunion. Our feet are black from walking on the carpet. My 1 year old had black feet and hands. Horrible customer service after checking in to a room without a/c. Do not recommend this for anyone it had been one disappointment after another.

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Jersey
Contributor
12 reviews 12 reviews
12 hotel reviews
76 helpful votes 76 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

We've been going to Fernwood for the last 6 or 7 years, usually around Thanksgiving vacation. We get the 3 bedroom units and they are awesome. Large, fully equipped, clean and a nice view of the mountains. The bedroom even has a fireplace, sauna and Jacuzzi. There are 2 indoor pools (outdoor pools as well if you come in the... More

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Trenton, New Jersey
1 review
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

We read all of the reviews prior to going so we were worried. I called ahead and reservations agreed to make sure a supervisor checked our unit before we got there to ensure cleanliness. While you can tell that the units need some updating mostly on the exterior, I can say that our unit was CLEAN. There was plenty to... More

Was this review helpful? Yes 3
Media
1 review
2 of 5 stars Reviewed 1 week ago via mobile

We stayed a weekend. The grounds are well kept and our villa was very nice but showing signs of neglect. My two teen daughters and I pretty much stayed holed up in our villa the whole weekend. Let's just say we didn't fit in. The clientele that comes for the cheap timeshare presentation rates is little (or a lot sometimes)... More

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Binghamton
Contributor
17 reviews 17 reviews
8 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 1 week ago

Beautiful setting, great and attentive staff, but something is sorely missing. The property has such good bones but is in dire need of general maintenance/upkeep/paint/tlc/etc. Non functioning AC, screen doors popped off, an interior door coming apart, old/tired fixtures, beat carpeting, furniture with exposed springs, mattress held together with duct tape. We really like Fernwood and want to give it... More

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Lherman2012, Customer Service at Fernwood Resort, responded to this review

I sincerely apologize that you had a less than desirable stay at our resort. Our inspection process is usually quite thorough and I would apologize for any shortfalls in our more typical standards of presentation on this occasion. Although, I was very happy to hear that the villa was clean prior to arrival and that our staff was trying to... More

Contributor
12 reviews 12 reviews
4 of 5 stars Reviewed 2 weeks ago

My aunt was nice enough to pay for our week long vacation as a wedding gift to us! We decided to stay here in the poconos because we had heard such great things about it! I work front desk at a hotel. So I refused to be 'one of those guests'. And come to find out - My fiancé and... More

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Lherman2012, Customer Service at Fernwood Resort, responded to this review

First and foremost, I would like to thank you for taking the time to write a review about the great time you had at our Resort and the surrounding area. This review tells us that the improvements we have made are making a big difference to our guests and owners and we are continuing to accomplish our goal of being... More

Point Pleasant Beach, New Jersey
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 3 weeks ago

My daughter and I came up to Fernwood to have some fun snowtubing I believe in March of 2014. When we finally made it to our "Villa", ours ended u being the downstairs basement type version. Super. So we figured we would settle in. My daughter wanted to much to soak in the Jacuzzi tub...which turned out to be some... More

Was this review helpful? Yes 4
Lherman2012, Customer Service at Fernwood Resort, responded to this review

First and foremost, please allow me to take the time to apologize for the disappointments you encountered during your stay. I can assure you this is not our normal standard. I have shared you review with our Housekeeping Manager, so that he may address the housekeeping staff on your observations. I have also contacted our Quality Assurance Team so that... More

Atlantic City, New Jersey
1 review
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed May 27, 2014

had a great weekend with family. this was our first time in the poconos and staying in the villas. after reading some of the reviews I did email them first with concerns about how clean and workable the villas were. everything was perfect when we arrived. lots of towels, clean area, plenty of sleeping room, great dining table. the villas... More

Was this review helpful? Yes 4
Lherman2012, Customer Service at Fernwood Resort, responded to this review

Thank you for taking the time to write a review of your stay. Our staff works diligently to ensure each guest enjoys every moment while with us. We are pleased we were able to succeed in making your trip to the Fernwood Resort and The Villas at Tree Tops and Fairway a great one. I have shared your review with... More

Kittery, Maine
Reviewer
4 reviews 4 reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed May 18, 2014

What a shame that the villas are in such a sad state of disrepair: screens off tracks, broken latches, buckling(unsanitary) countertops, broken latches and no directions on how to operate anything(DVD, Jacuzzi). Again disappointed that Wi-Fi is extra (most people do not consider this a luxury) and did not bother with connecting as cellular phone and IPad had poor connectivity.... More

Was this review helpful? Yes 4
Lherman2012, Customer Service at Fernwood Resort, responded to this review

First and foremost please allow me to take this time to apologize for the inconveniences that you encountered during your stay. The high speed WI-Fi services at Fernwood Resort are provided by AT&T, one of the nation’s largest providers of wireless connectivity in the hospitality industry. Fernwood selected AT&T as one of the few providers with the capabilities to provide... More

2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed April 28, 2014 via mobile

The drive is a little hectic at night but once you get there it's a great place with a lot of amenities and things to do. Room was clean and worth it's value, any problem are taken care of quickly and staff are very helpful, try and take the weekend deal with pitch for timeshare it's not mandatory to accept... More

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Lherman2012, Customer Service at Fernwood Resort, responded to this review

Thank you for taking the time to write a review. I was very happy to read that your accommodation was clean prior to your arrival and that you enjoyed the amenities that we have to offer. I was also very appreciative to hear that the staff was accommodating and helpful. We hope to see you again in the future so... More

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Additional Information about Fernwood Resort

Address: 5785 Milford Road, East Stroudsburg, PA 18302
Location: United States > Pennsylvania > Pocono Mountains Region > East Stroudsburg
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Fernwood Resort 3*
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Also Known As:
Fernwood Pa
Fernwood Resort Bushkill
Fernwood Hotel Bushkill
Bushkill Fernwood Hotel Resort
Fernwood Bushkill

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Shuttle Bus service Suites Swimming Pool
Hotel Class
Official Description (provided by the hotel)
400-acre Pocono Mountain Resort located adjacent to the Delwaware Water Gap National Recreation Area offering one and two bedroom fully appointed villa rentals. Four seasons of activities include single and family four season tubing, ropes course, zip lines, 18 hole golf, canoeing, horseback riding, bumper boats, restaurant, live entertainment, mini golf, video game area, paintball, skiing at nearby Shawnee and Camelback Mountains, water park packages with Camelbeach, shopping at The Crossings Premium Outlets and hiking at Bushkill Falls - the Niagara of Pennsylvania. ... more   less 
Number of rooms
650

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