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BEST WESTERN PLUS Scranton East Hotel & Convention Center

3.0 of 5 200 Tigue Street, Dunmore, PA 18512-2652 (Formerly Scranton East Hotel & Convention Center)
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299 Reviews 3.5 of 5 stars
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BEST WESTERN PLUS Scranton East Hotel & Convention Center
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299 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (60)
Date | Rating
  • English first
  • French first
  • Spanish first
  • Any
English first
Long Island, New York
1 review
1 of 5 stars Reviewed 2 days ago NEW

We booked this hotel and showed up to find out that it was closed due to a CO leak. No one called us to tell us it was closed. We called Best Western corporate and they were clueless. Promised a callback and didn't get one. Told that since we booked through Hotels.com we had to get a refund from them.... More

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1 review
4 of 5 stars Reviewed 3 days ago NEW

Several small issues which were annoying, such as room keys which needed reactivation several times, and refrigerator was off when we arrived, but overall it was a good deal for the price paid. Also in-room internet was spotty, and needed re-activation near front service desk, everyday.

Review collected in partnership with Best Western

Was this review helpful? Yes
Miami, Florida, USA
Contributor
13 reviews 13 reviews
9 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

The interior ambience of the lobby/atrium with its balconies, waterfall and pool were eclipsed by a line of guests but only one stressed clerk. Poor houskeeping resulted in a misplaced stool that I nearly tripped over upon entering my room, and uncollected glasses on shelves outside. The easy chair and table were not easy being placed right against the A/C... More

Review collected in partnership with Best Western

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Baltimore, Maryland
1 review
1 of 5 stars Reviewed 5 days ago NEW

I arrive early, could not check in until 4. I had to find somewhere to change for my enagement. The is worse is the evacutation for CO leak,I might not get my money back. No breakfast, outside for 4 h

Was this review helpful? Yes
Marlboro, New York, United States
1 review
5 of 5 stars Reviewed 6 days ago NEW

when it comes to the ultimate in fabulous lodging you must checkout Rhonda & Kristine at the best western in Dunmore...These Awesome ladies and their staff know how to make you feel right at home......not to mention all the beautiful amenities......awesome service with a smile everytime, good food,they go way above and beyond...........you must experience their hospitality..

Was this review helpful? Yes
Niskayuna, New York
Senior Contributor
22 reviews 22 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 6 days ago NEW via mobile

It was evident upon first look that the hotel used to be a typical motel with access to rooms from the exterior. Apparently at some point in the past the establishment was enlarged to be a "conference hotel". Unfortunately it is caught somewhere in between. It is neither a true conference hotel nor is it an old fashioned motel. That... More

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1 review
5 of 5 stars Reviewed 1 week ago

I have stayed in hotel for a week, and had a several complications including messing up my reservation days, front desk manager Kristina helped me out, step by step till last minute, maid mi believe that their is humanity after 10-11 hours shift. Thank you Kristina, I hope your efforts will be noted and reworded with love, flowers ... and... More

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High Point, North Carolina
Contributor
15 reviews 15 reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 1 week ago

The accommodations are great, the pool/hot tub is fantastic, the fountains and decor are elegant, but what makes this hotel stand head and shoulders above the rest is the service. I had the pleasure of being helped by 2 wonderful ladies. Nicole checked us in and was so nice and personable. She never stopped smiling and called me by name... More

Was this review helpful? Yes 1
Washington DC, District of Columbia
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
15 helpful votes 15 helpful votes
1 of 5 stars Reviewed 1 week ago

Stayed here for one night, Was very unhappy with lcoation of the room due ot traveling by myself (as a woman). The fornt desk person toldme due to my rate (an expedia rate) thatthe only other room was by the front door which woudl be really nosiy. She said if I had checked in at 4 pm, it woudl be... More

Was this review helpful? Yes 1
BestWesternScranton, Manager at BEST WESTERN PLUS Scranton East Hotel & Convention Center, responded to this review

Dear Guest, I thank-you for taking your valuable time to post your review. I really wish a I had the opportunity to meet with to during all of the stated dissatisfactions you state you experienced. I apologize I didn't get the opportunity to discuss them with you during your stay or at least upon check-out. I really apologize all of... More

A TripAdvisor Member
2 of 5 stars Reviewed 1 week ago

Me and my girlfriend were staying here overnight because we were going to a Scranton Railriders baseball game. Im 21 and I haven't stayed at many hotels but this was the first one that put a $50 hold on my card. Now I only have 1 card and I didn't bring too much money down because I didn't want to... More

Was this review helpful? Yes 1
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Additional Information about BEST WESTERN PLUS Scranton East Hotel & Convention Center

Address: 200 Tigue Street, Dunmore, PA 18512-2652 (Formerly Scranton East Hotel & Convention Center)
Phone Number:
Location: United States > Pennsylvania > Dunmore
Price Range (Based on Average Rates): $
Hotel Class:3 star — BEST WESTERN PLUS Scranton East Hotel & Convention Center 3*
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Also Known As:
Best Western Plus Scranton East Hotel And Convention Center
Best Western Plus Scranton East Hotel Dunmore
Holiday Inn Scranton East
Holiday Inn Dunmore
Dunmore Holiday Inn

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Amenities

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Official Description (provided by the hotel)
Relax with Free Hot Breakfast Buffet! We are a full service property located at the intersection of I-84/380/81 in Dunmore, Pennsylvania. We are located close to downtown Scranton and area businesses like Cinram and General Dynamics as well as attractions like PNC Field, home of the Scranton Wilkes-Barre Yankees. We have Banquet and Meeting Rooms accommodating up to 400 guests. Visiting our area schools, universities, casinos or hospitals? Marywood University, University of Scranton, Keystone College, Penn State Worthington Campus & Mount Airy Casino & Mohegan Sun Casino, Mercy/CMC/Moses Taylor Hospitals are just minutes away. We are a great business location! We are located close to the Wilkes-Barre/Scranton International Airport, Keystone and Mid Valley Industrial Parks, Cinram, Tobyhanna Army Depot, Glenmaura, Elk Mountain, Chamberlain, Metlife, Prudential, Cigna, and more! We are very close to several gas drilling sites in PA. The BEST WESTERN PLUS Scranton East Hotel & Convention Center is the ideal for a vacation visit! Our hotel is close to NASCAR® Pocono Raceway, Mohegan Sun Casino and Steamtown Marathon Weekends! Stay with us after a Scranton/Wilkes-Barre Yankees game, a show at the Toyota Pavilion at Montage Mountain, or a visit to Steamtown National Historic Site, Pocono Downs Racetrack, Sno Mountain Ski Resort or shopping at the Crossings Factory Outlet! We are close to many things to enjoy including ATV Adventure Park (The New Lost Trails), Ice Box Sports Complex, and Cinemark and Marquee Cinemas! We offer a variety of amenities to make your stay most enjoyable, like free Wi-Fi, 37-inch LCD Flat Screen HD televisions in every King Guest Room, and 32-inch LCD HD television in all standard Guest Rooms. Book Your Reservation today and check out all we have to offer! ... more   less 
Number of rooms
139

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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