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Holiday Inn Express Hotel & Suites Drums-Hazelton

#2 of 3 Hotels in Drums
Certificate of Excellence
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1-15 Corporate Drive, Drums, PA 18222
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Holiday Inn Express Hotel & Suites Drums-Hazelton
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110 Reviews from our TripAdvisor Community

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Watertown, Wisconsin
Level Contributor
29 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed December 4, 2015

It was quiet and the beds where comfortable I always appreciate the white comforters, they just look cleaner. You always get one firm pillow and one soft to choose from. No extras like some Holiday Inn Express might provide. They do have breakfast available which is nice as you try to hit the road again.

Helpful?
Thank 654sandras
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Drums-Hazelton, responded to this review

Dear 654sandras, Thank you for submitting your review of our hotel. We are always happy to provide a consistently clean, comfortable and courteous place for our guests. It is great to hear that you were satisfied with the bed quality and breakfast option. We are highly motivated by your words and ensure you that we shall continue to strive for... More 

Louisiana
Level Contributor
30 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed November 28, 2015

This hotel is about what you expect in the way of Holiday Inn Express. The people were very nice. The rooms were clean. The internet free. Continential breakfast. It is a clean, quiet place to stay. Enjoy.

Helpful?
Thank Mike M
Lancaster, South Carolina
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed October 15, 2015 via mobile

The room was large, clean and quiet. The personnel were friendly and helpful. The bed was miserable. I could have found more comfort sleeping on the floor. It doesn't matter if you have your choice of soft or firm pillows when the mattress feels like plywood with a little padding on it It alone took 5 stars to 3.

Helpful?
Thank Sucie04
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Drums-Hazelton, responded to this review

Dear Sucie04, Thank you for taking the time to write a review of our hotel. It is truly regrettable that you were not able to enjoy your stay with us. Allow me to apologize for any inconvenience you may have experienced, particularly with our beds. I would like the opportunity to regain your faith in us so I have sent... More 

Hudson, Canada
Level Contributor
24 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed October 12, 2015

Holiday Inn Express, we have found to be a comfortable and welcoming experience. This particular hotel sits a bit off the beaten track and is positive in that regard. Safety and parking are not a concern. Everything was clean, and the staff most helpful. The top-rated Lookout House is only a short drive away and upon return, you may find... More 

Helpful?
Thank Tom M
Castle Rock, Colorado
Level Contributor
188 reviews
122 hotel reviews
common_n_hotel_reviews_1bd8 88 helpful votes
5 of 5 stars Reviewed September 20, 2015

When traveling in this part of PA we always enjoy staying at this location. Close to I-80/I-81 it is a very quite place to stay. It feels like a resort when you look out your window of your room or the breakfast area. Breakfast person keeps it clean and is a friendly face in the morning. Front desk is help... More 

Helpful?
Thank mas4467
Prattville, Alabama
Level Contributor
20 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed August 24, 2015

Stayed here and reviewed in July of last year and gave this hotel 3-stars. I'm not sure if some updating was done or maybe we just wound up in a better room (1st floor this time) but I'm going to give this hotel 4-stars this year. On the first floor, there was no smoky smell in the hallway like we... More 

Helpful?
Thank SRacer74
Lancaster County, Pennsylvania
1 review
5 of 5 stars Reviewed August 17, 2015

I was leery after reading some of the reviews however from checking in to checking out I had a great experience. Room was great, bed was comfy, shower was awesome and who doesn't like pancakes? Great!

Helpful?
Thank TheresaMB1962
Trenton, New Jersey
Level Contributor
89 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
4 of 5 stars Reviewed August 16, 2015

This hotel was PACKED this weekend, but you would never know it because the staff were all pleasant and helpful, the noise levels of the rooms very comfortable, and they have added a new feature--LATE NIGHT pancakes (available from 8-12PM). It is easy on-off I-80, and there is a gas station right next to the hotel. Breakfast is standard continental... More 

Helpful?
Thank RoadLessTravelledNJ
Raleigh, North Carolina
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed July 25, 2015 via mobile

Stayed here on our way to NY. Checked in late and the front desk had a hard time explaining rooms and charges. It wasn't dirty but was not clean. Crusty gross stuff stuck to the door in bathroom and wall in room. Sheets were pilled and scratchy. Carpet had stains. It wasn't the worst hotel or filthy but would not... More 

Helpful?
1 Thank TCF2009
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Drums-Hazelton, responded to this review

Dear TCF2009, Thank you for sharing your feedback from your recent stay. We value each feedback as this will allow us identify the areas that may benefit from our additional attention. Rest assured that the cleanliness of our rooms and our property, in general, has always been our main priority and it is disheartening to learn that our housekeeping service... More 

Wall Township, New Jersey
Level Contributor
27 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 stars Reviewed July 13, 2015

Hotel was clean and located just off I-80 for easy on/off. Staff was friendly and helpful in sorting out dinner options. Room was very clean with decent selection of channels on TV and wifi internet was ok but speeds degrade at night (share connections). Downside for the hotel was it is well worn and beds not tempurpedic (after sleeping on... More 

Helpful?
Thank Josh G
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Drums-Hazelton, responded to this review

Dear Josh G, We appreciate you taking the time to share your feedback regarding your stay with us. We give the utmost importance to our guest comments as they help us improve, and continually provide the best guest experience possible. It is nice to read your positive feedback on the services and room type received. However, we regret if the... More 

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