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DoubleTree by Hilton Hotel Pittsburgh - Cranberry

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910 Sheraton Drive, Cranberry Township, PA 16046 (Formerly Four Points by Sheraton Pittsburgh North)
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DoubleTree by Hilton Hotel Pittsburgh - Cranberry
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DoubleTree by Hilton Hotel Pittsburgh - Cranberry
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60 Reviews from our TripAdvisor Community

Traveler rating
    24
    16
    8
    7
    5
See reviews for
9
6
3
32
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (9)
Date | Rating
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  • All months
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  • Mar-May only
    (35)
  • Jun-Aug only
    (20)
  • Sep-Nov only
    (0)
  • Dec-Feb only
    (5)
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dallas
Contributor
18 reviews 18 reviews
8 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed yesterday NEW

This hotel was one of the best we have ever had our meetings in. The staff was very accommodating with all of our needs, very friendly and willing to help however they could. I am sure we will be back for our future meetings! Also, the rooms were very clean and comfortable during our stay.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Contributor
16 reviews 16 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

We came here to stay for a wedding. This stay was just okay. The best parts were the breakfast and our room had a balcony looking out into the hotel. The indoor/outdoor pool was amazing as was the hot tub. However, I have never felt such scratchy sheets ever. They were very uncomfortable. The other problem was the bathroom door,... More 

Was this review helpful? Yes
D D, General Manager at DoubleTree by Hilton Hotel Pittsburgh - Cranberry, responded to this review

Dear Hannah J, We truly appreciate you taking the time out of your busy week to fill out this Trip Advisor survey. We apologize for the inconvenience you were caused during your recent stay. We strive on a daily basis to exceed our guest service expectations and we unfortunately fell short during your stay with us. We hope you will... More 

Exton pa, United States
Reviewer
4 reviews 4 reviews
4 hotel reviews
3 of 5 stars Reviewed 3 days ago NEW

Older facility, VERY noisy location right next to highway. Front desk not very helpful. Called 3 times to set a wake up call, wound up using my phone. Restaurant staff in lounge couldn't even smile as they take your money for an $8 beer in the lounge. Room was clean and fresh, short on extras, such as noise machine, dvd... More 

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
D D, General Manager at DoubleTree by Hilton Hotel Pittsburgh - Cranberry, responded to this review

Dear John G, I want to thank you for taking the time out of your busy week to fill out this Trip Advisor survey. We apologize for the many inconveniences you were caused during your recent visit to Cranberry, PA. I will communicate your feedback to my team and we will make dramatic adjustments to our operation to prevent this... More 

1 review
5 of 5 stars Reviewed 4 days ago NEW

My husband and I stopped here on our road trip from Virginia beach to Madison WI. Excellent location just off the highway. Staff was great, we were travelling with our dog and everyone was very nice and accommodating. The rooms are fantastic and the beds very comfortable. Breakfast the next morning was also very good, especially the pastries. Definitely recommend... More 

Was this review helpful? Yes
D D, General Manager at DoubleTree by Hilton Hotel Pittsburgh - Cranberry, responded to this review

Dear Alexandra L, We truly appreciate you taking the time out of your busy weekend to fill out this Trip Advisor survey. We are glad you made it back to WI safely. I will pass on your great comments to my team and let them know their hard work is paying off. We look forward to seeing again when your... More 

Lancaster, Pennsylvania
Contributor
11 reviews 11 reviews
4 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed 1 week ago

Staff was great, was there for a conference at the hotel. If you need a taxi please ask for Orlando, he was very helpful. My room was clean, was hoping for a refrigerator being an Hilton honors customer, but no will stay here again

Was this review helpful? Yes
D D, General Manager at DoubleTree by Hilton Hotel Pittsburgh - Cranberry, responded to this review

Dear broketravelbug, I would like to thank you for taking the time out of your busy week to fill out this Trip Advisor survey. We take our high level of customer service very serious and I am glad to see it paid off during your stay. I will pass on your comments to Orlando to let him know his hard... More 

Salem, United States
1 review
5 of 5 stars Reviewed 1 week ago

We stayed at this hotel and had a wonderful time. The room was spotless with a great bed. The hotel staff at the front counter were wonderful to work with. It was a great value for the money and we will definitely stay there again.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
D D, General Manager at DoubleTree by Hilton Hotel Pittsburgh - Cranberry, responded to this review

Dear Danny M, On behalf of the team here at the DoubleTree by Hilton we appreciate you taking time out of your busy week to give us feedback on your recent stay at the hotel. I will pass on your comments on how much you enjoyed your recent visit to our hotel and the Cranberry PA area. We look forward... More 

1 review
5 of 5 stars Reviewed 1 week ago

We must comment on our recent stay at the Double Tree in Pittsburgh - Cranberry on Father's Day Weekend, for Monster Bash 2015. We couldn't have been a better experience! The staff was incredible! All were so professional, organized and seemed to thoroughly enjoy all of us attending this event. We were thrilled to see that some of the staff... More 

Was this review helpful? Yes
D D, General Manager at DoubleTree by Hilton Hotel Pittsburgh - Cranberry, responded to this review

Dear Jeff and Tracy, I want to thank you taking the time out of your busy week to fill out this Trip Advisor survey. We really pride ourselves on our high levels of customer service and we are glad you were able to experience it last weekend. We always enjoy Monster Bash weekend and we look forward to seeing you... More 

Toledo, United States
1 review
2 of 5 stars Reviewed 1 week ago

Unresolved problem with billing. Was not told about pre-payment for a room 9 months in advance. Was told I was prepaid but still billed for an additional night. I have my credit card payment bill as proof. Called the hotel 6xs one evening (6/23) but was never able to speak with anyone. Requested my receipt at departure but denied because... More 

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
D D, General Manager at DoubleTree by Hilton Hotel Pittsburgh - Cranberry, responded to this review

Dear Gary P, We would like to thank you for taking the time out of your busy week to fill out this Trip Advisor survey. We strive for enhanced customer service with our customers and I apologize that we came very short of this expectation. If your billing issues has not been resolved please call the hotel back at 724-776-6900... More 

1 review
5 of 5 stars Reviewed 2 weeks ago

Visited this location several times and they were fantastic!! Used the work out facility and the kids loved the indoor outdoor pool. Lisa was especially fabulous every morning at breakfast; even with MY boys. Lol!! :) "Where is the glass for my milk?!" Thanks Lisa!!

Was this review helpful? Yes
D D, General Manager at DoubleTree by Hilton Hotel Pittsburgh - Cranberry, responded to this review

Dear Nursemandytsai, We really appreciate you taking the time out of your busy week to fill out this Trip Advisor survey. It is always nice to hear when one of our customers has a memorable stay with us. I will pass on your comments to Lisa in the restaurant, she is a great team member. We hope to see you... More 

CHATTANOOGA
Reviewer
5 reviews 5 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

We stayed two nights in May. Our room was very comfortable and nice, but we did not sleep well for the noise in the hallway. We could hear doors closing loudly and people talking as they walked down the hall. Overall it was a nice stay. The staff was helpful and friendly.

Was this review helpful? Yes
D D, General Manager at DoubleTree by Hilton Hotel Pittsburgh - Cranberry, responded to this review

Dear Sylvia L, I want to thank you for taking the time out of your busy day to fill out this Trip Advisor survey. We truly pride ourselves on enhanced customer service and we are glad you were able to experience it. We are actually putting new door closers on our doors this week to address the doors closing abruptly.... More 

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Prices are for 1 room, 2 adults
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