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All 12 Cranberry Township hotels

Candlewood Suites Pittsburgh Cranberry

2.0 of 5 Hotel   |   20036 Route 19 Oak Tree Place, Cranberry Township, PA 16066
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A recent review
5 of 5 stars reviewed 1 week ago
sarahmckitty Lexington, Kentucky
  • Overview
  • Reviews (45)
  • Photos (37)
  • Amenities
  • Room tips (8)
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45 people have reviewed this hotel

Traveler rating
    17
    14
    7
    1
    6
See reviews for
16
7
2
11
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (8)
Date | Rating
  • English first
  • French first
  • Any
English first
Lexington, Kentucky
Senior Contributor
34 reviews 34 reviews
11 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 1 week ago

The friendly, knowledgeable staff and the clean, comfortable rooms make this establishment a success. The guy at the front desk went above and beyond to make our stay a good one. He had great recommendations for restaurants and even gave us a discount card for a place to eat that is within walking distance to the Suites. when the program... More

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St. Louis, MO
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Not many complaints with the hotel. Was clean and the rooms were nicely appointed. It's a newer hotel and it shows. Chipotle, five guys, and a few other restaurants within walking distance, which is nice. After a long day of driving we like to be able to walk to food. Also this location is very convenient to the PA turnpike.... More

Was this review helpful? Yes
Bill L, General Manager at Candlewood Suites Pittsburgh Cranberry, responded to this review

Thanks for taking the time to post a review about your recent stay. Please accept my apology for the inconvenience the vague information on the corporate web site caused you. Updated photos and descriptions are coming shortly. The "Standard Suite" however does say that the style of accommodation will not be assigned until check in - Sorry for this inconvenience.... More

Rockford, Illinois
Senior Reviewer
6 reviews 6 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 3 weeks ago

The rooms were clean and well kept; it looks like everything is new. The two staff in the lobby were friendly, helpful and efficient. They checked us in fast, recommended a restaurant and have is a discount card for it. Wifi is fast, towels are comfy, beds are wonderful. It was a great stay!

Was this review helpful? Yes 1
Pittsburgh, Pennsylvania
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 3 weeks ago

My family and I were traveling though Pa and stopped on a Saturday evening to spend 2 nights , just to rest up . My wife and children were still sleeping on Sunday morning when I went though the lobby for coffee and newspaper. I was shocked to see the front page of Cranberry Eagle. Woman charged with 9 felonies... More

Was this review helpful? Yes 1
michaelc33, General Manager at Candlewood Suites Pittsburgh Cranberry, responded to this review

Safety and Security are our first and foremost concern. The staff member you have referenced in your review is no longer employed by our hotel as of January 20, 2014. We are happy to assist you with your concern in any way. We look forward to hosting you again in the future. Thank You, William Lloyd General Manager More

Toronto, Canada
2 reviews
1 of 5 stars Reviewed June 8, 2014

I usually don't care much about customer service, but, in this case, I felt that the manager's rudeness left me no choice but to write a review. I was charged for a no-show. I believed I had canceled the reservation weeks in advance, but couldn't retrieve the cancellation number. I called the hotel to plead my case and left a... More

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IHGCare, Guest Relations Manager at Candlewood Suites Pittsburgh Cranberry, responded to this review

Dear MichelB_TO, Thank you for taking the time to review our property. Please accept our sincerest apologies for any inconvenience the level of service you received may have caused you. I would love the opportunity to regain your faith and would welcome the opportunity to discuss your stay in further details. We have sent you a private message to obtain... More

Upstate NY
Contributor
20 reviews 20 reviews
15 hotel reviews
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed May 28, 2014

We have stayed many times at the Holiday Inn Express across the street. As the Holiday Inn Express had no availability this visit we gave Candlewood a try. It is a newer and nicer property. The rooms were clean and we slept great. Friendly check in and they upgraded our room. Only downside is the candlewood properties do not offer... More

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Contributor
13 reviews 13 reviews
9 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed May 4, 2014

The hotel is not bad and they have added items to check out like new crock pots and food processor etc. My only gripe was one burner on the stove half worked and the tv was very small compared to other hotels. Tv channels were also not so good. No nbcs to watch the stanley cup play offs a lot... More

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Candlewood Suites Pittsburgh Cranberry, responded to this review

Dear Aaron R, Thank you for taking the time to post a review of our property. Your satisfaction is important to us and we try hard to make sure all of our guests have a rewarding experience at our hotel. It is regrettable you were not satisfied with the room amenities. Please remain assured that we have recorded your comments... More

Senior Contributor
28 reviews 28 reviews
8 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed April 23, 2014

After a long day on the road, we called Candlewood Suites. We have 3 teenagers and a dog so it is difficult to find a place, big enough and at a good rate. Rick, the guy on the phone was very helpful, cooperative and when we arrived they couldn't have been nicer. They answered all our questions, gave us suggestions... More

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Wytheville, Virginia
2 reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed February 26, 2014

I stayed here for several days and I was not that impressed from the lack of housekeeping to the lack of just about every part of service you can expect from a hotel! I will stay at my old reliable down the street from now on.

Was this review helpful? Yes 2
IHGCare, Guest Relations Manager at Candlewood Suites Pittsburgh Cranberry, responded to this review

Dear George B, Thank you for taking the time to provide feedback on your stay. In an attempt offer a more home like environment for their extended stay guests, housekeeping is on a varied schedule from that of traditional hotels. It is unfortunate this policy prevented you from fully enjoying your time at the hotel. We hope to have the... More

Erie, Pennsylvania
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed December 23, 2013

I Do Not Like This Staff! The Hotel itself is acceptable, but the staff is my problem. And I would rather have somebody care about me and make me feel valued when I travel. They must have a ton of business and don't need me. Good luck!

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Candlewood Suites Pittsburgh Cranberry, responded to this review

Dear Chappman1213, Thank you for your feedback. I am glad you liked our convenient location. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. I’m sorry you received service which was unacceptable. I appreciate your feedback as this is our best resource for improving guest services. We hope you give us a chance... More

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Additional Information about Candlewood Suites Pittsburgh Cranberry

Address: 20036 Route 19 Oak Tree Place, Cranberry Township, PA 16066
Phone Number:
Location: United States > Pennsylvania > Cranberry Township
Price Range (Based on Average Rates): $$
Hotel Class:2 star — Candlewood Suites Pittsburgh Cranberry 2*
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Also Known As:
Candlewood Suites Pittsburgh Cranberry Hotel Cranberry Township

37 photos of this hotel

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Class
Number of rooms
75

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