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Comfort Inn

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3301 Black Gap Rd., Chambersburg, PA 17201
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80 reviews from our community

Traveler rating
    28
    25
    10
    11
    6
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19
25
8
9
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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lancaster pa
Senior Contributor
22 reviews 22 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 1 week ago

Stayed for two nights hoping to use the indoor pool and relax. The water in the pool was cold never above 80 degrees. The staff when questioned said it was cool because there was a hot tub. The hot tub was small and it was never over 100 degrees. The chemicals in the hot tub removed the finish from silver... More 

Was this review helpful? Yes
KATHY R, General Manager at Comfort Inn, responded to this review

Hello let me just say that I am so sorry that the facilities were not up to standards. I will definitely look into this issue and assure you that this is not the norm at our property. I will definitely check our records to ensure that the chemical balance is correct. Back to the issue that we created for you.... More 

Pittsburgh, Pennsylvania
Senior Contributor
46 reviews 46 reviews
7 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I stayed at the Comfort Inn during a weekend visit to Gettysburg. We chose this hotel because it was pet friendly and very close. The staff we encountered was very friendly, the room was comfortable and clean. What more could you ask for? We will definitely stay there on our next visit to the area.

Was this review helpful? Yes
KATHY R, General Manager at Comfort Inn, responded to this review

WOW! We are so thrilled that you wrote this revue! The staff is always looking forward to hearing that their hard efforts are noticed by the guests. We look forward to seeing you again soon. Best regards, Kathy More 

Fayetteville, North Carolina
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed January 31, 2015

We were home in Pa visiting and got a bad snow storm, so we stayed here. It was wonderful. Clean rooms, beds and pillows were soft and comfortable. Jeri at front desk was friendly and courteous. The price was affordable. We will definitely stay here again.

Was this review helpful? Yes
KATHY R, General Manager at Comfort Inn, responded to this review

We were so pleased that you enjoyed your stay at our property. You touched on all the major focuses of our team. We enjoy hearing all feedback. Jeri is always a delight and will enjoy hearing this as well. We look forward to seeing you again on your next visit home. Best regards, Kathy More 

pittsburgh
Top Contributor
76 reviews 76 reviews
75 hotel reviews
206 helpful votes 206 helpful votes
4 of 5 stars Reviewed November 3, 2014

The funny thing about this is, I am a diamond Choice member and ended up going through Priceline to change things up. Go figure that I win here! I have no complaints, especially for us getting it half price. The property was sold out that night (softball tournament), but I did not hear anything from the others staying there. I... More 

Was this review helpful? Yes
KATHY R, General Manager at Comfort Inn, responded to this review

Wow! Thank you so much for the kudos on our property and Tammy the front desk associate who you spoke so wonderfully of in your review. It is always great to hear that we have made somebody's stay especially nice. Tammy will be delighted to see this. We continue to strive for the best and we hope to see you... More 

Crowley, Louisiana
Contributor
16 reviews 16 reviews
9 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed October 19, 2014

Although Trip Advisor shows this motel to be rated as a two star, I would have to give this Comfort Inn a rating of three stars. I stayed twice in different rooms on two separate trips. Both stays were very pleasant. Clean, comfortable, and free WIFI. I was impressed with the young lady in charge of the expanded continental breakfast.... More 

Was this review helpful? Yes
KATHY R, General Manager at Comfort Inn, responded to this review

Thank you so much for the great review! We are so glad that you enjoyed your stays. We hope you will have an opportunity to come again very soon. I will make sure that Jessica the breakfast attendant sees this compliment. Best regards, Kathy More 

Sterling Heights, Michigan
Senior Contributor
25 reviews 25 reviews
9 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed October 15, 2014

Ok for 1 night, clean sheets and towels, dirty carpet, dated decor, old furnishings, sadly in need of update/remodeling. Limited breakfast choices, small indoor pool and spa. The staff was friendly. Check in was quick.

Was this review helpful? Yes
KATHY R, General Manager at Comfort Inn, responded to this review

Thank you so much for your candid feedback. We are in the process of many updates and hope that you will stop again to see. Best regards. Kathy More 

Leesville, Louisiana
Senior Contributor
30 reviews 30 reviews
20 hotel reviews
28 helpful votes 28 helpful votes
1 of 5 stars Reviewed October 12, 2014

Stopped here after driving all day in the rain on my way to Maine. Passed up the Super 8 to stay here. "WRONG" Went in inside to check on a room . The clerk informed me that they had two room left, asked the price for the room. After she gave me that information I asked for the Senior, AAA,... More 

Was this review helpful? Yes 1
KATHY R, General Manager at Comfort Inn, responded to this review

Dear bdk57, I apologies that you had this experience at my hotel. This is definitely no the norm. I have spoke to my staff to ensure there is no misunderstanding of how that rate should be given. Please accept our very sincere apology! We hope to have an opportunity to show you our hospitality on another trip. Best regards, Kathy More 

Edmond, Oklahoma, United States
Senior Contributor
31 reviews 31 reviews
8 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed October 4, 2014

Check in was great. And the Staff is very pleasant and friendly. The room was comfy and quite, was clean also. The Breakfast was just ok, not as good as other Comfort Inns that I have stayed at, the hot stuff was the problem. Everything else was good. But with that said, I would stay here again I mostly stay... More 

Was this review helpful? Yes 1
KATHY R, General Manager at Comfort Inn, responded to this review

Thank you so much for your great review and candid feedback! We are constantly making changes and improvements to our breakfast and we hope you have an opportunity to try us again. The staff always enjoys serving our guests. Have a great winter and enjoy the holidays. Best regards, Kathy More 

Albright, West Virginia
1 review
5 of 5 stars Reviewed August 23, 2014

Excellent stay, VERY courteous staff. They go out of the way to make your stay as comfortable as possible. I would definitely stay again and recommend it to my friends and relative,,,,,,,,,,,,,,,,,,,,

Was this review helpful? Yes
KATHY R, General Manager at Comfort Inn, responded to this review

Thank you for your great review and for taking the time out of your busy day to do it. It was a pleasure serving you and we hope we sill see you in the near future. Best regards, Kathy More 

Somerset, Pennsylvania
Contributor
18 reviews 18 reviews
5 hotel reviews
70 helpful votes 70 helpful votes
5 of 5 stars Reviewed August 17, 2014

Comfort inn Chambersburg is located of 81 near the chambersburg mall across from Gander Mountain. Staff very helpful checking in. Rooms are clean with fridge,micro,flat screen tv, sink seperate from bathroom, some traffic noise from 81 but not an issue. Indoor heated pool, and exercise room. Stayed two nights , breakfast was good waffles,sausage,scrambled eggs, fruit, yogurt ,bagels etc.Juice,coffee and... More 

Was this review helpful? Yes 3
KATHY R, General Manager at Comfort Inn, responded to this review

Thank you for the 5 Star review. We are so glad that you enjoyed your stay with us during your vacation time. Thanks for mentioning all the great benefits that we provide. We hope the rest of your summer will be a great one. Hope to see you again next year. Best regards, Kathy More 

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