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Comfort Inn

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3301 Black Gap Rd., Chambersburg, PA 17201
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85 Reviews from our TripAdvisor Community

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Traveler rating
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    28
    11
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    6
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Washington DC, District of Columbia
Level Contributor
35 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed here as it was only ~30 mins to Gettysburg and a lot cheaper than staying closer. All staff that we talked to were very friendly. I tried to eat breakfast one more but all hot good was out so we just walked to McDonald's next door. As for the room, it was a little dated. One of out... More 

Was this review helpful? Yes
KATHY R, General Manager at Comfort Inn, responded to this review

Dear Joeza, Please accept my apology for the room issues. We are working with our new housekeeping staff and still have some more work to do. Our pool is being renovated and our new heater should be in any day now. I really appreciate you giving us these items to work with and for also noticing the positives of your... More 

Cortland, NY
Level Contributor
181 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 189 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Overall we had a good stay. But...there were some minor issues that once we put them all into a list perhaps would seem like we didn't like our stay. But I can assure you-we did! There are some great things this hotel has going on. The breakfast is very good. The beds were comfortable, and although we were unable to... More 

Was this review helpful? Yes 1
KATHY R, General Manager at Comfort Inn, responded to this review

First let me start off by saying how sorry we are that this happened to you. This is not the norm for our hotel. We do have some new housekeeping staff and obviously we need to do a better job of training them.Now let me thank you for giving such detail because this is the type of feedback that helps... More 

Waterville, Maine
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed May 26, 2015

This Inn has clean rooms and a great breakfast. Number one on the list for a clean room. Here again the beds were clean and you had six pillows on each bed. I stop here each time I drive to South Carolina. You have a Mall next door and Grander Mtn. next door for us guys. Free coffee 24 hours... More 

Was this review helpful? Yes 1
KATHY R, General Manager at Comfort Inn, responded to this review

Hello Bud, Thank you for giving us the thumbs up for all your needs while you were here. We really enjoyed having you and hope to see you on your way down next year. Best regards, Kathy More 

1 review
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed May 16, 2015 via mobile

We are staying at this hotel right now. Let me start off by saying it's location is close to everything we wanted and needed. Also the rooms are what we expected. Clean, comfy, and the staff was very pleasant. However the only reason we choose this hotel is because we have children who love to swim. The pool is so... More 

Was this review helpful? Yes 2
KATHY R, General Manager at Comfort Inn, responded to this review

Thank you for taking the time to let us know how we are doing. I am very sorry for the issue with the pool. We are in the process right now of putting in a larger model heater for the pool. This will ensure that we are able to keep a more consistent temperature in the pool. It should be... More 

Level Contributor
95 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
4 of 5 stars Reviewed April 24, 2015

Stayed here for the first time this past week. The room was clean, spacious, very comfortable and a very fair rate for the area. Easy access to I-81. There is a mall nearby and 3 miles south of the hotel there are several restaurants and shopping centers to choose from. I will be a returning customer.

Was this review helpful? Yes
KATHY R, General Manager at Comfort Inn, responded to this review

Hello Richard, We are so glad you took time to let us and others know about your experience here.Thank you! It is important to us to provide all of our guests with the cleanest and most comfortable experience that we can. We look forward to many more visits from you. Best regards, Kathy More 

lancaster pa
Level Contributor
26 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed March 20, 2015

Stayed for two nights hoping to use the indoor pool and relax. The water in the pool was cold never above 80 degrees. The staff when questioned said it was cool because there was a hot tub. The hot tub was small and it was never over 100 degrees. The chemicals in the hot tub removed the finish from silver... More 

Was this review helpful? Yes 2
KATHY R, General Manager at Comfort Inn, responded to this review

Hello let me just say that I am so sorry that the facilities were not up to standards. I will definitely look into this issue and assure you that this is not the norm at our property. I will definitely check our records to ensure that the chemical balance is correct. Back to the issue that we created for you.... More 

Travelers are raving about these Chambersburg hotels

Pittsburgh, Pennsylvania
Level Contributor
50 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed February 28, 2015

I stayed at the Comfort Inn during a weekend visit to Gettysburg. We chose this hotel because it was pet friendly and very close. The staff we encountered was very friendly, the room was comfortable and clean. What more could you ask for? We will definitely stay there on our next visit to the area.

Was this review helpful? Yes
KATHY R, General Manager at Comfort Inn, responded to this review

WOW! We are so thrilled that you wrote this revue! The staff is always looking forward to hearing that their hard efforts are noticed by the guests. We look forward to seeing you again soon. Best regards, Kathy More 

Fayetteville, North Carolina
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed January 31, 2015

We were home in Pa visiting and got a bad snow storm, so we stayed here. It was wonderful. Clean rooms, beds and pillows were soft and comfortable. Jeri at front desk was friendly and courteous. The price was affordable. We will definitely stay here again.

Was this review helpful? Yes
KATHY R, General Manager at Comfort Inn, responded to this review

We were so pleased that you enjoyed your stay at our property. You touched on all the major focuses of our team. We enjoy hearing all feedback. Jeri is always a delight and will enjoy hearing this as well. We look forward to seeing you again on your next visit home. Best regards, Kathy More 

pittsburgh
Level Contributor
81 reviews
79 hotel reviews
common_n_hotel_reviews_1bd8 207 helpful votes
4 of 5 stars Reviewed November 3, 2014

The funny thing about this is, I am a diamond Choice member and ended up going through Priceline to change things up. Go figure that I win here! I have no complaints, especially for us getting it half price. The property was sold out that night (softball tournament), but I did not hear anything from the others staying there. I... More 

Was this review helpful? Yes
KATHY R, General Manager at Comfort Inn, responded to this review

Wow! Thank you so much for the kudos on our property and Tammy the front desk associate who you spoke so wonderfully of in your review. It is always great to hear that we have made somebody's stay especially nice. Tammy will be delighted to see this. We continue to strive for the best and we hope to see you... More 

Crowley, Louisiana
Level Contributor
16 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed October 19, 2014

Although Trip Advisor shows this motel to be rated as a two star, I would have to give this Comfort Inn a rating of three stars. I stayed twice in different rooms on two separate trips. Both stays were very pleasant. Clean, comfortable, and free WIFI. I was impressed with the young lady in charge of the expanded continental breakfast.... More 

Was this review helpful? Yes
KATHY R, General Manager at Comfort Inn, responded to this review

Thank you so much for the great review! We are so glad that you enjoyed your stays. We hope you will have an opportunity to come again very soon. I will make sure that Jessica the breakfast attendant sees this compliment. Best regards, Kathy More 

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