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All 16 Chambersburg hotels

Comfort Inn

2.0 of 5 Hotel   |   3301 Black Gap Rd., Chambersburg, PA 17201
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69%
Ranked #10 of 16 hotels in Chambersburg
Certificate of Excellence 2014
A recent review
3 of 5 stars Reviewed October 18, 2013
Shuttlebuff Toledo
  • Overview
  • Reviews (68)
  • Photos (24)
  • Amenities
  • Q&A (2)
  • Room tips (11)
  • Location
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68 people have reviewed this hotel

Traveler rating
    24
    20
    9
    10
    5
See reviews for
13
23
8
7
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (11)
Date | Rating
  • English first
  • Any
English first
Virginia, USA
Contributor
14 reviews 14 reviews
14 hotel reviews
40 helpful votes 40 helpful votes
2 of 5 stars Reviewed 1 week ago

I've travelled a lot - I know a "2 star" hotel is not luxurious however I do not believe even in a budget property on the side of a major interstate should cleanliness and professionalism ever be compromised. This hotel is filthy, and very old. We went to the Chrysler Nationals in Carlisle and chose to stay in Chambersburg because... More

Was this review helpful? Yes
KATHY R, General Manager at Comfort Inn, responded to this review

I am so sorry that we failed to make your stay comfortable! We do have a small amount of rooms on the second floor that are smoking and I apologize that it was extremely unpleasant for you. I have addressed all your concerns with my team and we hope that you will try us again another time. I have also... More

Everett, Pennsylvania
Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed April 24, 2014

Overall, I didn't have a issue with my stay until there was an incident. In a nutshell, My son spilled OJ in the bed and in an attempt to help I yanked the bedding off so it didn't soak through to the mattress. I called the front desk and asked for housekeeping to bring new bedding. She came up and... More

Was this review helpful? Yes
KATHY R, General Manager at Comfort Inn, responded to this review

Hello Jennifer, I apologize for not explaining that the purpose of doing an incident report is to take the proper steps to ensure you are taken care of. My intention was to get your concerns to the proper people who are able to take care of you. They will contact you when they have gathered that information. Please feel free... More

Toledo
Contributor
11 reviews 11 reviews
6 hotel reviews
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed October 18, 2013

Checkin was very quick and nice. When I got to the room, the AC unit was very noisy, and I heard what I thought was a partially deaf person next door with how loud his TV set was playing. I requested another room, and my request was quickly and efficiently taken care of. The second room was nice, and everything... More

Was this review helpful? Yes
KATHY R, General Manager at Comfort Inn, responded to this review

Thank you for giving us feedback on your stay. This is how we improve and strive to make every guests stay a great one. We are glad your check in was quick and smooth. We are sorry you were caught in the rain storm with us and have since taken the appropriate actions. Please come see us again should you... More

eastern KY
Senior Reviewer
6 reviews 6 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed October 3, 2013

Exceptionally clean, service excellent and convenience to US 81 - this is a keeper when traveling the interstate. Breakfast area very well maintained and assortment of breafast food was more than sufficient.

Was this review helpful? Yes
KATHY R, General Manager at Comfort Inn, responded to this review

Thank you so much for taking the time to revue your stay at our hotel. We are very pleased that you were able to enjoy the breakfast and that the location right off the interstate worked well for you. We look forward to seeing you on your next trip. Thank you! Kathy More

PA
Senior Contributor
22 reviews 22 reviews
12 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed October 1, 2013

Clean room and comfortable bed. We arrived on Friday evening and went to use the pool. It was very cold so we just used the hot tub to relax. I mentioned to night front desk clerk the pool temperature was very cold and she stated she didn't know how to check pool temperature would have maintenance check it out. On... More

Was this review helpful? Yes
KATHY R, General Manager at Comfort Inn, responded to this review

Thank you for letting me know that there was a gap in our training. I have had each one of my staff trained on this item and I apologize for your visit being blelow standards. We try and give every guest the best of experiences. Without your feedback we would not have known. We hope that you will give us... More

Richmond VA
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed September 20, 2013

This property was recommended by friends whom my wife and I were in town to visit, and it easily lived up to its billing. We arrived on a Sunday evening and were greeted most warmly by the night clerk, who picked an especially quiet room for us and took care of other details to assist us. The room was more... More

Was this review helpful? Yes
KATHY R, General Manager at Comfort Inn, responded to this review

Thank you for giving us your feedback on the pros as well as the cons of your visit. This is how we grow and meet the expectations of our guests. We are in the process of upgrades that will include the very items that you took issue with. We continue to greet every guest so that they feel like we... More

Laurel, Delaware
Senior Contributor
29 reviews 29 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed September 16, 2013

The stay at this hotel was very relaxing, care free, and comfortable. As I walked in the front door, The Guest Relations person welcomed me with a smile. The hotel didn’t have that overused, old smoke, nasty smell. It was very clean, and the housekeeping staff themselves were very well dressed and presentable. The rooms were nice and neat, and... More

Was this review helpful? Yes
KATHY R, General Manager at Comfort Inn, responded to this review

WOW! Thank you so much for giving us a great review! I am so glad that your visit was a success. Our pool and hot tub are open year around so we would love to have you back so that you could try it our. We try and greet every guest like it was our home. Hope to see you... More

Portage MI
Top Contributor
92 reviews 92 reviews
28 hotel reviews
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed August 13, 2013

We stayed here on our way to Gettysburg. It is a very nice place. The indoor pool was great, clean, and warm. Our room was pretty large, and had a refrigerator and microwave. The beds were comfortable. It was quiet, except when people were talking in the hall at midnight.The person who checked us in, Kathy, was the manager and... More

Was this review helpful? Yes
KATHY R, General Manager at Comfort Inn, responded to this review

Thanks JustJon for letting others know what a great time you had on your trip! We really appreciate that you were able to enjoy all the ammenities and we hope that you will be back again next year. Thanks again! Best regards, Kathy More

Boston, Massachusetts, United States
1 review
5 of 5 stars Reviewed July 23, 2013

Stopped here overnight on the way to South Carolina. On the outside, hotel is on the older side, but the interior seems to have been redone more recently. Beds were very comfortable, and there's two pillow choices, soft & firm, so for once, our family of 4 had plenty of comfortable pillows. Room seemed fine in terms of cleanliness. The... More

Was this review helpful? Yes
KATHY R, General Manager at Comfort Inn, responded to this review

Thank you for your time and comments on your stay. We appreciate the feedback and use this to improve for our guests. The reenactors were really neat. I have several pictures of them. We look forward to seeing you again should you be in this area. Safe travels. Best regards, Kathy More

Saint Peters
Contributor
12 reviews 12 reviews
5 hotel reviews
3 of 5 stars Reviewed July 14, 2013

Needed a pet friendly stay near Gettysburg and Inn filled the bill. Staff was friendly and efficient. Room was comfortable but had a musty odor. Hotel was a bit pricey for accommodations but likely due to the "Gettysburg Gouge" for the 150th. Rooms were very quiet which I found surprising due to closeness of the highway. We were on the... More

Was this review helpful? Yes
KATHY R, General Manager at Comfort Inn, responded to this review

Thank you for sharing your experience while visiting with us. We are glad that you found it to be a quite and comfortable place to stay. Please visit us again should your travels take you by this way. Best regards, Kathy More

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Additional Information about Comfort Inn

Address: 3301 Black Gap Rd., Chambersburg, PA 17201
Phone Number:
Location: United States > Pennsylvania > Chambersburg
Price Range (Based on Average Rates): $
Hotel Class:2 star — Comfort Inn 2*
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Also Known As:
Comfort Hotel Chambersburg
Comfort Inn Chambersburg
Chambersburg Comfort Inn

24 photos of this hotel

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Class
Number of rooms
63

Questions & Answers

Here’s what questions travelers have asked, with answers from representatives of Comfort Inn and other travelers.
2 questions
10 days ago

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