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Fairfield Inn Chambersburg

2.5 of 5
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1122 Wayne Road, I-81 at Exit 14, Chambersburg, PA 17201
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Fairfield Inn Chambersburg
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Ranked #14 of 16 Hotels in Chambersburg
A recent review
3 of 5 stars reviewed 2 weeks ago
JEM02882 Reading, Massachusetts
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110 reviews from our community

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    26
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Reading, Massachusetts
Top Contributor
171 reviews 171 reviews
19 hotel reviews
61 helpful votes 61 helpful votes
3 of 5 stars Reviewed 2 weeks ago

As we entered the hotel it was obvious that mayor renovations were happening. The front door was dirty with white film and the lobby carpeting was torn up to expose the cement floor. The young lady behind the desk was very nice and efficient but did not apologize for the condition of the hotel or mention the renovations. (We were... More 

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Albert Z, General Manager at Fairfield Inn Chambersburg, responded to this review

Thank you for leaving your honest feedback on our property in regards to your pas visit to Chambersburg, PA. On behalf of the entire staff I would like to sincerely apologize for the appearance and condition of our property during this renovation period. We take pride in giving each guest a clean, safe and comfortable stay and we fell short... More 

Jackson, Tennessee
Top Contributor
202 reviews 202 reviews
23 hotel reviews
66 helpful votes 66 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Very clean and comfortable hotel as most Fairfield Inns. Staff was friendly and helpful with dining recommendations and directions. Bed was very comfortable and the room was clean. Towels and wash clothes were new and fluffy.

Was this review helpful? Yes 1
Albert Z, General Manager at Fairfield Inn Chambersburg, responded to this review

We sincerely thank you for your honest feedback . We apperciate you staying and enjoying your visit with us. We hope to see you in the near future when all of our renovations are complete. More 

2 reviews
2 of 5 stars Reviewed 3 weeks ago

This hotel was depicted as having been recently renovated on marriott's website. We booked our two night stay with points or we probably would have demanded they put us up in another hotel. The lobby and first floor were under construction including no floors(just concrete), ceiling tiles missing with active leaks, caution tape throughout the hallway, the pool area was... More 

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Albert Z, General Manager at Fairfield Inn Chambersburg, responded to this review

Thank you for taking the time to leave your feedback on your recent stay to our property. We strive to present the most up to date accomodations and ammenities and this requires renovations to be completed. We sincerely apologize for our appearence during this time and hope that once we have completed we will regain your loyalty. Thank you agin... More 

Travelers are raving about these Chambersburg hotels

Philadelphia, Pennsylvania
Contributor
11 reviews 11 reviews
8 hotel reviews
10 helpful votes 10 helpful votes
1 of 5 stars Reviewed March 1, 2015

I selected this hotel off of the photo posted on Marriott's site. The photo depicts a brand new renovated hotel. When I arrived, it was clear to me it was false advertising - bait and switch. The hotel is in the process of renovation. My room smelled, there was trash in the trash cans, crust of some sort on the... More 

Was this review helpful? Yes 1
Albert Z, General Manager at Fairfield Inn Chambersburg, responded to this review

Thank you for taking the time to leave your honest feedback in regards to our property. Unfortunately we were not able to meet your needs as a valued and loyal Marriott traveler. We all here at the Fairfield Inn Chambersburg would like to sincerely apologize for the inconveniences suffered at our property and hope that in the future we are... More 

Ridgewood, NJ
Top Contributor
384 reviews 384 reviews
30 hotel reviews
151 helpful votes 151 helpful votes
4 of 5 stars Reviewed February 10, 2015

On our way north from Asheville, we stopped in Chambersburg which is quite close to our next destination which was Gettysburg. The hotel is about 45 minutes away from Gettysburg. The check-in was relatively smooth although our agent was not very engaging. He got the job done. The rooms themselves are spacious with a King bed and the standard amenities.... More 

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Albert Z, General Manager at Fairfield Inn Chambersburg, responded to this review

Thank you so much for taking the time to leave your feedback on your recent stay! We love to accommodate all of our guest needs and make them feel as comfortable as possible as part of our extended family. Thank you again and we hope to see you again when passing thru the greater Chambersburg area. More 

ferrisburg
Senior Contributor
34 reviews 34 reviews
19 hotel reviews
74 helpful votes 74 helpful votes
3 of 5 stars Reviewed December 22, 2014

Although the Fairmont is "conveniently located" just off the highway, so are the 20 other hotel chains all along the highway. Location does not set it apart from any of the others. It has a small pool--too small for laps. The jacuzzi hot rub was out of order. The front desk employee wrote our room number on a little envelope... More 

Was this review helpful? Yes
Albert Z, General Manager at Fairfield Inn Chambersburg, responded to this review

Thank you for taking the time to leave your feedback on your recent stay with us. We apologize for our ineffectiveness to serve you at check in and will strive to better our abilities in this area. We were glad to hear that had a clean guest room and were able to take advantage of our complimentary continental breakfast. Thank... More 

Hollywood, Florida
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed December 18, 2014

This hotel is conveniently located just off the highway and very easy to get to. The staff was very friendly and accommodating. Beds were very comfortable and the rooms & bathrooms are updated & very clean. The indoor pool looked very inviting but we forgot our swim suits. The continental breakfast has a variety of food for all diets and... More 

Was this review helpful? Yes 1
Albert Z, General Manager at Fairfield Inn Chambersburg, responded to this review

Thank you so much for your kind and honest feedback. We were all so excited to read your comments and share them with the entire staff. We thank you for staying with us and hope to see you again in the future! More 

Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed December 7, 2014

This property though older is clean and conveniently located off interstate 81. It shares a driveway with Cracker Barrel which is great. Room rate is decent. My only dissapointment was bed. It probably could use a pillow top to make it more comfy. Other than that, not bad for an overnight stay.

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Albert Z, General Manager at Fairfield Inn Chambersburg, responded to this review

Thank you for your feedback on your recent stay with us, Our location is definitely a plus when traveling on I81 this holiday season and convenient to many local eateries. We do want to apologize for your uncomfortable mattress and hope in the future we can present a more satisfactory stay. Thank you again for staying with us and we... More 

Rosamond, California
1 review
2 of 5 stars Reviewed November 28, 2014

One would think with the name Marriott attached you would get a better hotel, not the case here. We stay at Marriott's all the time and have yet to run into this kind of hotel. Beds are rock hard and small. They have a Cat 5 cable running from the check in desk to the computer, across the room with... More 

Was this review helpful? Yes
Albert Z, General Manager at Fairfield Inn Chambersburg, responded to this review

Thank you for your honest feedback and for choosing our property on your visit to Chambersburg, PA. We greatly apologize for our customer service and product we presented during your stay and will work long and hard to correct them. Thank you again for staying with us and we hope we can win you back in the future and keep... More 

Boston
Top Contributor
77 reviews 77 reviews
11 hotel reviews
46 helpful votes 46 helpful votes
2 of 5 stars Reviewed November 22, 2014

A week ago, stayed at the Fairfield in Chester, VA, and it was great....this one? Not so much. The sides of the box springs on both beds are exposed, one with a huge stain and the other is marked up with either a black marker or crayon, hard to tell. No comfortable chair to sit and read (but there is... More 

Was this review helpful? Yes
Albert Z, General Manager at Fairfield Inn Chambersburg, responded to this review

Thank you for taking the time to review our property and give us your feedback. We sincerely apologize for the unsatisfactory stay and will work hard to correct the issues you mentioned. Thank you again for staying with us and we hope we have the opportunity to serve you in the future. More 

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