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Extended Stay America - Pittsburgh - Carnegie

2.5 of 5
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520 North Bell Ave, Carnegie, PA 15106
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1 room 1 guest
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Extended Stay America - Pittsburgh - Carnegie
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68 Reviews from our TripAdvisor Community

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Traveler rating
    28
    20
    11
    6
    3
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14
12
4
20
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
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    (21)
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Canton, Ohio
Level Contributor
6 reviews
4 of 5 stars Reviewed July 21, 2015

Lobby was well decorated and clean. Rooms the same. In fact, my room was VERY clean. Grounds were flowered and well kept. Everything worked in my room. No bugs. Room was overly spacious, a nice surprise. Bed was satisfactory, not great. Towels were scratchy. Staff polite. Guests were of a lower economic status. Parking was mostly in the back and... More 

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Manager_11525, General Manager at Extended Stay America - Pittsburgh - Carnegie, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. Your comments in regards to our hotel and your stay with us are much appreciated; yet, I was disheartened to read that you were not satisfied with our towels and parking. We do get a few construction vehicles in from time to time that... More 

Myrtle Beach, South Carolina
Level Contributor
196 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 206 helpful votes
4 of 5 stars Reviewed July 21, 2015

I got this room through Priceline's express deals for one night as a stayover while me and my buddy played at the casino. Ive been to a few ESA locations in the past with not very good impressions. This location was actually pretty good. For the amount we paid (49.00), the room was pretty nice. Typically when I win priceline,... More 

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Detroit, Michigan
1 review
3 of 5 stars Reviewed July 20, 2015

Stayed one night. Clean, but definitely no extras. I couldn't believe there were no ice machines and there were empty ice trays in our freezer. I picked this hotel due to its close location to where I needed to be but in hindsight due to the construction and the way the hotel is in the middle of an industrial area... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Pittsburgh - Carnegie, responded to this review

Thank you for the feedback about your stay at our hotel. Please know that we are sincerely sorry that the hotel does not supply ice machines. We do have ice trays available and do understand that it would handy to have ice machines available. Regarding the construction, we do have directions on how to get around the area and the... More 

New York City, New York
Level Contributor
14 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed July 17, 2015

OMG I coudn't wait to get out, very noisy, no room services whatsoever for 5 days, no soap etc. no extra sheets, never want to stay there, even the company sent me.The staff was really nice N helpful!

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Pittsburgh - Carnegie, responded to this review

Thank you for taking the time to write a review of your stay. I sincerely apologize that your experience was not to our company’s high standards. We provide housekeeping services to guests staying eight or more nights; however, these services are always available upon request for an additional fee. I apologize that we failed to explain this during check-in. To... More 

1 review
3 of 5 stars Reviewed April 27, 2015

Even though we arrived late at night, we were greeted by an ethusiastic desk clerk, who was happy to give us information about the free wifi, breakfast, and how to find the room. Checkout time was stated as 12 noon, but at 11am on the dot the next morning, we received a knock on the door from housekeeping wanting to... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Pittsburgh - Carnegie, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. The situation you described regarding the housekeeping attendant is truly regrettable. We are very sorry for your experience. Your comments were reviewed by the staff, and we will use your feedback as a training tool to coach our housekeeping staff to make sure your... More 

Cleveland, Ohio
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed February 18, 2015

The price and location were good but this is an average hotel at best. No frills but fine for a few days. You have to ask for dishes, cups, etc. because they no longer stock this stuff in the kitchen. Front desk act like its a pain to answer questions or provide support. Lost reservations and took them a while... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Pittsburgh - Carnegie, responded to this review

Thank you for taking the time to write a review of your stay. Please know that we are sincerely sorry that the reservation was lost and that our staff was not accommodating during your experience with us. We always strive to provide the best customer service possible so I will review your comments with the staff to make sure your... More 

Level Contributor
174 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
3 of 5 stars Reviewed January 5, 2015

The good: the staff was excellent - very friendly, efficient, and helpful. For the price and the location, this was a decent deal. Right off the freeway so it was easy to hop on to get in to downtown. The temperature control was quite good. The not so good: The hotel is just kind of old and tired. The were... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Pittsburgh - Carnegie, responded to this review

I appreciate you taking the time to write a review of your experience with us. I am glad to read that our staff was friendly, efficient, and helpful, and that you enjoyed our affordable rates and location. Still, I am disappointed to hear that there was an unpleasant odor in the room and hallways, and there were cracks in the... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed October 14, 2014 via mobile

Checked in received the best guest service ever. A woman named Marg was there and she was amazing. Making sure we had what we needed and was really good about checking in with us throughout our stay. Would come back to stay hands down! It was very close to the city but not too close where it traffic was a... More 

Was this review helpful? Yes 1
Denver, Colorado
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed October 14, 2014

I stayed in this hotel from August 11th to September 17th, 2014. I was working with Carnegie Mellon University, and the company that booked the hotel wanted to find something cheaper than a Residence Inn. Given that I was renting a car, they figured the distance from Pittsburgh wouldn't be much of an issue; they were wrong. This hotel is... More 

Was this review helpful? Yes 2
Brookville, Ohio
Level Contributor
48 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
2 of 5 stars Reviewed October 7, 2014

Picked up this deal on Hotwire it was a blind selection and we were very happy with the selection. it was the first time we have stayed at an extended stay and felt we got our bang for our buck. Good place to stay.

Was this review helpful? Yes 1
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