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Quality Inn

2.5 of 5
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1255 Harrisburg Pike, Carlisle, PA 17013
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Quality Inn
Best prices for: 1 room 1 guest
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Ranked #24 of 27 Hotels in Carlisle
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100 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
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    (22)
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Newport, Kentucky
Level Contributor
86 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
3 of 5 stars Reviewed 1 week ago

We were torn whether or not to stay at this property as the reviews were mixed. We had been traveling about 8 hours and it was late. All we wanted was a clean bed. My youngest daughter and I had stayed at this property years ago, and it had been renovated~but~~~~~~ The beds were definitely clean as was the bathroom,... More 

Was this review helpful? Yes 1
Garner, North Carolina
Level Contributor
70 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
2 of 5 stars Reviewed 2 weeks ago

We were traveling down I81 and just picked a hotel off a website. The facilty was basically servicable. AC and hot water worked and bed was clean. With that said, the building should have been torn down 20 years ago. It is in disrepair. Sliding glass door does not lock, none of the entrances are secure at night (i.e. card... More 

Was this review helpful? Yes 1

Travelers are raving about these Carlisle hotels

Pine Bluff, Arkansas
2 reviews
4 of 5 stars Reviewed 3 weeks ago

Unexpectedly needed a hotel near Harrisburg, Va. Stumbled upon the Quality Inn in Carlisle, on Harrisburg Pike, just 0.5 mile from I-81. Our room was spacious, well appointed and clean. The pool area (also well maintained and inviting) had music playing. But best of all was Debra, the registration clerk, who made us feel welsome, and went out of her... More 

Was this review helpful? Yes
Miranda C, Manager at Quality Inn, responded to this review

Thank you for taking the time to share your experience with the travel community. I am so happy that you enjoyed your time with us and found the hotel VERY CLEAN and conveniently located. I will be certain to share your amazing comments with my team. We hope to welcome you back during future visits. More 

Stow, Ohio
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed May 22, 2015

Smelled awful from the moment we walked in. Beds are lumpy and room was disgusting. All rooms sold out in area... Sorry that I did not sleep in my car! No hot water. Front desk called and woke me up and asked why I was in that room. Ridiculous. I am a choice Member and will be calling to report... More 

Was this review helpful? Yes
Miranda C, Manager at Quality Inn, responded to this review

Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I greatly appreciate your comments about aspects of the room that need updating. It is a pleasure to announce that we will be implementing many of these upgrades... More 

Washington DC, District of Columbia
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 stars Reviewed May 19, 2015

This hotel was a major disappointment. The hallways smelled like cigarette smoke. My non-smoking room was dirty and smelled like mold. When I walked in the drapes were hanging on the ground. the refrigerator was not connected and had mold inside. The toilet was dirty. Only the bed linen seemed fresh but overall a very bad experience. I checked out... More 

Was this review helpful? Yes
Miranda C, Manager at Quality Inn, responded to this review

At the Quality Inn Carlisle, we value all guest feedback. We strive as a hotel to provide a clean, safe, and comfortable place to stay for all of our guests. We have reached out to this guest regarding the matter. We use all of guest feedback to make the necessary changes to the hotel to make it better for... More 

1 review
1 of 5 stars Reviewed May 13, 2015 via mobile

My husband and I stayed here on may 9th and 10th. Was using a corporate lodging card for room and paid for pet fees with credit card. He charged us 2 times for amount of room for 2 nights then charged us again for both rooms together taking out full amount in a 3rd transaction. Was not authorized to take... More 

Was this review helpful? Yes
Miranda C, Manager at Quality Inn, responded to this review

hank you for taking the time to write your review of our property, your comments are very much valued. We really appreciate your comments regarding our customer service. I have met with our maintenance manager and executive housekeeper regarding your room issues, and have taken steps to correct those situations. Our staff members take their roles in our industry very... More 

Jersey City, New Jersey, United States
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed April 25, 2015

Where do I start? After being "gouged" on rate because of the Carlisle car show we where subjected to a leaking toilet (from the base), which added aroma to the already foul smelling room, leaking sink, dirty ceiling tiles, dirty carpet, old mattresses, outdated decor, poor paint job, old microwave, old food (from previous guest) in the fridge, power sockets... More 

Was this review helpful? Yes
Miranda C, Manager at Quality Inn, responded to this review

Thank you for telling us about your stay with us. We appreciate all of your thoughts and concerns. Thank you for bringing that to our attention. Guest feedback is very important to us. It allows us to make the necessary changes to our hotel to make it better for you, and for future guests to the hotel. We have reached... More 

Franklin, West Virginia
1 review
1 of 5 stars Reviewed March 3, 2015

we chose quality inn because we needed a pet friendly place to stay. The Hotel was the worst place i have ever stayed. Trash all around the entrance we were told to use and the outside door lock was broken so it was open to anyone. The room was dirty, lights out, no cold water in sink, burns on bedspread,... More 

Was this review helpful? Yes
Miranda C, Manager at Quality Inn, responded to this review

Dear Guest, Thank you for taking time to share your opinions regarding your recent stay. Thank you for your review. I am sorry that you were not pleased with your stay, but wish I had read about your issues earlier, rather than 2 weeks after your stay. Most guests find our rooms large, clean and comfortable and I'm sorry you... More 

Ontario, Canada
Level Contributor
4 reviews
3 hotel reviews
1 of 5 stars Reviewed February 12, 2015

I notice another review mentioned the front desk girl; yes, she is the only pleasant thing this hotel has going for it. Quality Inn, this hotel needs a desperate overhaul. Stayied here and I was afraid to use the washroom - it is filthy!! The rest of the room is old and dated. I could hardly wait to get to... More 

Was this review helpful? Yes
Miranda C, Manager at Quality Inn, responded to this review

Thank you for choosing to stay with us and for taking time to share your thoughts. First, let me apologize for not meeting your expectations on any level. We always strive to have satisfied guests and are sorry you were in any way disappointed, but glad you enjoyed our location Please come see us again if you are in the... More 

2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed February 10, 2015

I was traveling back home. Stopped for the evening. The girl that checked us in was great. My boss can be very difficult to deal with. Reason they got a star at all. We got 2 rooms. I was finished in mine early and the housekeeper was waiting in hallway on steps so I told her go ahead. She cleaned... More 

Was this review helpful? Yes
Miranda C, Manager at Quality Inn, responded to this review

Dear Guest, Thank you for taking your valuable time to provide feedback. We are sincerely distressed to hear of your experience in our hotel, which is certainly not typical We sincerely apologize if you found it difficult or lacking in any way. Again, thank you for your time, and we hope you will try us again in the future. Sincerely, More 

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