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Quality Inn

2.5 of 5
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1255 Harrisburg Pike, Carlisle, PA 17013
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Quality Inn
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Ranked #24 of 26 Hotels in Carlisle
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97 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
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    (22)
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Stow, Ohio
Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 5 days ago NEW

Smelled awful from the moment we walked in. Beds are lumpy and room was disgusting. All rooms sold out in area... Sorry that I did not sleep in my car! No hot water. Front desk called and woke me up and asked why I was in that room. Ridiculous. I am a choice Member and will be calling to report... More 

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Washington DC, District of Columbia
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 1 week ago

This hotel was a major disappointment. The hallways smelled like cigarette smoke. My non-smoking room was dirty and smelled like mold. When I walked in the drapes were hanging on the ground. the refrigerator was not connected and had mold inside. The toilet was dirty. Only the bed linen seemed fresh but overall a very bad experience. I checked out... More 

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1 review
1 of 5 stars Reviewed 2 weeks ago via mobile

My husband and I stayed here on may 9th and 10th. Was using a corporate lodging card for room and paid for pet fees with credit card. He charged us 2 times for amount of room for 2 nights then charged us again for both rooms together taking out full amount in a 3rd transaction. Was not authorized to take... More 

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Jersey City, New Jersey, United States
Senior Reviewer
8 reviews 8 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 4 weeks ago

Where do I start? After being "gouged" on rate because of the Carlisle car show we where subjected to a leaking toilet (from the base), which added aroma to the already foul smelling room, leaking sink, dirty ceiling tiles, dirty carpet, old mattresses, outdated decor, poor paint job, old microwave, old food (from previous guest) in the fridge, power sockets... More 

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Franklin, West Virginia
1 review
1 of 5 stars Reviewed March 3, 2015

we chose quality inn because we needed a pet friendly place to stay. The Hotel was the worst place i have ever stayed. Trash all around the entrance we were told to use and the outside door lock was broken so it was open to anyone. The room was dirty, lights out, no cold water in sink, burns on bedspread,... More 

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Miranda C, Manager at Quality Inn, responded to this review

Dear Guest, Thank you for taking time to share your opinions regarding your recent stay. Thank you for your review. I am sorry that you were not pleased with your stay, but wish I had read about your issues earlier, rather than 2 weeks after your stay. Most guests find our rooms large, clean and comfortable and I'm sorry you... More 

Ontario, Canada
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 of 5 stars Reviewed February 12, 2015

I notice another review mentioned the front desk girl; yes, she is the only pleasant thing this hotel has going for it. Quality Inn, this hotel needs a desperate overhaul. Stayied here and I was afraid to use the washroom - it is filthy!! The rest of the room is old and dated. I could hardly wait to get to... More 

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Miranda C, Manager at Quality Inn, responded to this review

Thank you for choosing to stay with us and for taking time to share your thoughts. First, let me apologize for not meeting your expectations on any level. We always strive to have satisfied guests and are sorry you were in any way disappointed, but glad you enjoyed our location Please come see us again if you are in the... More 

2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed February 10, 2015

I was traveling back home. Stopped for the evening. The girl that checked us in was great. My boss can be very difficult to deal with. Reason they got a star at all. We got 2 rooms. I was finished in mine early and the housekeeper was waiting in hallway on steps so I told her go ahead. She cleaned... More 

Was this review helpful? Yes
Miranda C, Manager at Quality Inn, responded to this review

Dear Guest, Thank you for taking your valuable time to provide feedback. We are sincerely distressed to hear of your experience in our hotel, which is certainly not typical We sincerely apologize if you found it difficult or lacking in any way. Again, thank you for your time, and we hope you will try us again in the future. Sincerely, More 

Orlando, Florida
Top Contributor
134 reviews 134 reviews
13 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed December 4, 2014

In a recent venture leading into Elk County area, a stop for the night, led me here. I called ahead, within an hour's distance away. The attendant allowed the reservation without providing a CC over the phone; quite considerate. There was couple in front checking in which had a pet, which was an additional small fee, this being quite reasonable.... More 

Was this review helpful? Yes
Miranda C, Manager at Quality Inn, responded to this review

thank you so much for the "outstanding" review and wonderful compliments. We are so glad you thought you thought the property was beautiful and your guest room spacious and clean. Our fabulous staff loves our guests and always tries to be helpful and accommodating and we are glad you found that o be he case as well! Please come see... More 

Marion
Top Contributor
58 reviews 58 reviews
20 hotel reviews
45 helpful votes 45 helpful votes
1 of 5 stars Reviewed November 27, 2014

We requested and got a smoking room all of which are located in the back of property. This part of the building is disgusting. The top of tiny bathroom countertop has been scraped to try and remove old paint and is gross. Where the faucet mounts to sink there is black mold. The inside of toilet bowl has mold. The... More 

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Miranda C, General Manager at Quality Inn, responded to this review

Thank you for taking the time to write your review of our property, your comments are very much valued. We really appreciate your comments regarding our customer service. I have met with our maintenance manager and executive housekeeper regarding your room issues, and have taken steps to correct those situations. Our staff members take their roles in our industry very... More 

East Hampton, Connecticut
Senior Contributor
27 reviews 27 reviews
6 hotel reviews
19 helpful votes 19 helpful votes
1 of 5 stars Reviewed October 27, 2014

Personally I think this Quality Inn Should be torn down and re-built. I have stayed in other Quality Inns and they were much better. After a long day of driving I was tired and did not ask to see the room. Big mistake. The place had an odor to it and I would not even use the shower. My advise... More 

Was this review helpful? Yes 1
Miranda C, General Manager at Quality Inn, responded to this review

dear valued guest Thanks for sharing your feedback. These input will guide us in future services to improve for better guest experiences. Hope to see you during your next visit More 

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