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Comfort Suites

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10 S. Hanover Street, Carlisle, PA 17013
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Comfort Suites
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Comfort Suites
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160 reviews from our community

Traveler rating
    68
    58
    20
    10
    4
See reviews for
42
27
7
49
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
Date | Rating
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    (160)
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    (48)
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    (44)
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    (18)
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1 review
2 of 5 stars Reviewed 2 days ago NEW

Air conditioning didn't work. Room hot. Hotel pushes overpriced restaurant. Evening front desk personnel surly. Pay to park....really? Internet poor. Location great. Overpriced and overrated. Booked king. Got two twins. Will not return. Too bad because I will be in Carlsle twice a week for the next year. Your loss. Bathroom clean, but air vent disgusting and loaded with vermin... More 

Was this review helpful? Yes
Holly S, Front Office Manager at Comfort Suites, responded to this review

David, I am sorry to hear that our hotel did not exceed your expectations. On behalf of the Comfort Suites I would like to apologize for your recent stay experience. I will certainly pass on your concerns with the rest of our staff so that we can improve for the future. More 

NY
Contributor
16 reviews 16 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

Stayed 3 nights for a tournament. Hotel is in a quaint town but the evening front desk staff was rude and unhelpful. The housekeeping staff we had was friendly and helpful. I asked for a topper for sofa bed and extra towels and it was there when we returned. Hotel is dated. Bathroom small room was decent sized with a... More 

Was this review helpful? Yes 1
Holly S, Front Office Manager at Comfort Suites, responded to this review

Thank you for taking the time to review your stay with us. I apologize on behalf of our staff for failing to exceed your expectations. I will use your feedback as a learning tool for our staff. I hope that you will stay with us in the future if you ever find yourself in Carlisle again. More 

Mill Creek
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Stayed for 4 nights for my sons wedding at Dickinson College. Everything just great! Clean, comfortable, parking, great location, very good breakfast, very reasonable price, great restaurant outdoor main street patio (great for drinks and socializing). Walk all over down town Carlisle and Dickinson College. Perfect!

Was this review helpful? Yes
Holly S, Front Office Manager at Comfort Suites, responded to this review

Thank you for taking the time to leave a review from your recent stay with us. We are beyond pleased to hear that your stay was pleasant and that you enjoyed the restaurant and the location of our property. Hopefully another joyous occasion will bring you back to Carlisle and you can stay with us again in the future! More 

North Kansas City, Missouri
Senior Contributor
37 reviews 37 reviews
8 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The hotel is located in the heart of the historic district. It is an easy walk to numerous bars, restaurant, and local shops. The hotel has a great bar and restaurant with a very friendly staff. The food was delicious and they had a great selection of beer and spirits. The rooms were very clean, and well maintained by the... More 

Was this review helpful? Yes
Holly S, Front Office Manager at Comfort Suites, responded to this review

Thank you so much David V for choosing our hotel for your stay in Carlisle. We are pleased to hear that you enjoyed your stay with us and that you have booked another! I will pass along your compliments to the rest of the Comfort Suites staff, and we look forward to seeing you on your next visit! More 

Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

The friendliness of this staff will make your business trip seem like a vacation. Even though I have the option to make a reservation online, I call to reserve my room. Meredith, the inside sales rep, is professional, friendly, and very helpful. You will be greeted at the desk like an old friend coming to visit as opposed to just... More 

Was this review helpful? Yes
Holly S, Front Office Manager at Comfort Suites, responded to this review

Thank you Phil W for choosing to stay at our hotel. We are pleased to hear that our staff is doing such a wonderful job! And thank you for including the new 1794 restaurant in your room tip. Looking forward to another visit from you! More 

PA Furance, United States
Contributor
12 reviews 12 reviews
8 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 5 weeks ago

I was traveling on business and found the room to be spacious and comfortable. While waiting in the bar area for our dinner reservation the bartender was most helpful selecting a drink. Dinner in the restaurant was amazing from the appetizers to the dessert. I would highly recommend this hotel!

Was this review helpful? Yes 1
Rachel G, Front Office Manager at Comfort Suites, responded to this review

Good Evening Wendy W., Thank you for joining us here in Carlisle at the Comfort Suites. It makes us happy to see that our guests are enjoying all the hotel has to offer! Thank you for taking the time to experience our new bar and restaurant, 1794 The Whiskey Rebellion! It is a true delight for us to bring this... More 

Hustontown, Pennsylvania
Contributor
11 reviews 11 reviews
11 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed April 22, 2015

i had the pleasure of staying at the comfort suites, this hotel is beautiful, the room was very clean and amenities fantastic, the bed was extremely comfortable. and the staff was very nice and helpful. it was impeccable, everything was as we expected and better, highly recommended.

Was this review helpful? Yes 1
Rachel G, Front Office Manager at Comfort Suites, responded to this review

Dear Hilltopdesigner, Thank you for your recent review of our property. We are glad that the hotel met each one of your needs while you were in the Carlisle area. We hope to continue to delight you and your guests the next time you come to Carlisle. Thank you for staying with us! More 

Lancaster, Pa Usa
Reviewer
4 reviews 4 reviews
3 hotel reviews
5 of 5 stars Reviewed April 20, 2015

Our group of twelve stayed in the hotel, and the staff could not have done anything more to make our stay a great one. The chef came and talked to us before dinner, the wait staff attended to all our needs without being obtrusive, The front desk people were anxious to see that we were comfortable and did not have... More 

Was this review helpful? Yes
Rachel G, Front Office Manager at Comfort Suites, responded to this review

Dear Ken, Here at the Comfort Suites, we take pride in every experience we provide to our guests. We are very happy you had the opportunity to try the new restaurant, 1794 The Whiskey Rebellion, as it is sure to tickle your taste buds! We hope to see you and your group again soon! Thank you for joining us! More 

Contributor
14 reviews 14 reviews
3 hotel reviews
5 of 5 stars Reviewed April 17, 2015

this is a great place to stay in the heart of downtown carlisle. i have stayed here many of times and never had a problem with the staff. i highly recommend this hotel for ease of location and for their friendliness in helping customers. the WiFi isn't the greatest. the hotel has recently been remodeled and is beautiful inside.

Was this review helpful? Yes
Rachel G, Front Office Manager at Comfort Suites, responded to this review

Good Evening Cortney, We are so thrilled to see that you are returning time and time again! We love the loyalty of our guests and are happy to see that our changes to the hotel are being well received! We'll see you and your family the next time you are in town! More 

1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 29, 2015

I stayed here with seven college students for one night over spring break. I am their professor for the spring break class. Every room was clean and comfortable. The staff were very professional. They were doing some renovations at the time, but they did a great job of preventing that from tainting our experience.

Was this review helpful? Yes 2
Rachel G, Front Office Manager at Comfort Suites, responded to this review

Thank you all for joining us and for being an absolute delight to have here at our hotel. It is always nice when our guest's share their experiences with us so that we may use it as a learning tool to make improvements when necessary, and to congratulate our staff when it's a job well done. We hope that you... More 

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