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Fairfield Inn & Suites by Marriott Butler

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200 Fairfield Lane, Butler, PA 16001
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Fairfield Inn & Suites by Marriott Butler
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97 Reviews from our TripAdvisor Community

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Tampa, Florida
Level Contributor
124 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
5 of 5 stars Reviewed December 21, 2015

A very nice clean and cordial staff hotel. Located in the parking lot a good reasonably priced restaurant to visit. The hotel is clean and easy access to Rt 422 and Rt 8. Would recommend as a location to stay when in the area.

Helpful?
Thank Charles M
Stefanie S, General Manager at Fairfield Inn & Suites by Marriott Butler, responded to this review

Dear Charles M Thank you so much for the glowing review of our hotel! Im glad our hard work showed. I hope that you will choose us again for your next travels into Butler, PA! More 

Pensacola, Florida
Level Contributor
201 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 105 helpful votes
3 of 5 stars Reviewed December 10, 2015

Good check in process, good location near highway and restaurant. Average, smallish room and bathroom, does have microwave and small frig, bed is good. Noisy from hallway, snoring next door, talking on the other side. Poor noise deadening in construction. Breakfast was bad with no bananas or meat and was picked over. Small and Spartan workout room. Decent value.

Helpful?
Thank Brett C
Stefanie S, General Manager at Fairfield Inn & Suites by Marriott Butler, responded to this review

Dear Brett C., Thank you for your review of our hotel! I am glad that you found our hotel to be a good value but I do apologize for your breakfast experience. We often hear from our guests that our complimentary hot breakfast buffet is great so I will be following up with the appropriate team to rectify any short... More 

2 reviews
1 of 5 stars Reviewed November 28, 2015 via mobile

Worst customer service experience ever. If I could give zero or negative stars I would. We booked an advanced reservation online for the Butler Fairfield Inn for a stay spanning four days over Thanksgiving for myself, my wife, and our two young children 23 mos and 5 mos old. We had initially prepaid for two nights and redeemed Marriott rewards... More 

Helpful?
Thank Kristyn C
Stefanie S, General Manager at Fairfield Inn & Suites by Marriott Butler, responded to this review

Dear Kristyn C, I am so sorry you had some confusion with your reservations during your stay. Unfortunately, our hotel does not have control of your rewards points balance or availability of credit when guests book stays without enough points to redeem. If you would like to discuss this with me directly, I would be happy to address your questions... More 

Berkshire, UK
Level Contributor
19 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed October 26, 2015

We stayed in this hotel whilst visiting family in Butler. The hotel has all the amenities you want including a small swimming pool and gym. The food was quite acceptable, nothing special, and all staff including reception staff were very friendly and helpful to any requests. Being on a main crossroads you might expect it to be noisy but it... More 

Helpful?
Thank Keilynary
Stefanie S, General Manager at Fairfield Inn & Suites by Marriott Butler, responded to this review

Thank you so much for the positive review of our hotel! We truly enjoyed having you stay with us and we hope that when your travels bring you all the way back into the states, you will come back to see your friends at the Fairfield Inn and Suites in Butler! More 

Level Contributor
163 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
5 of 5 stars Reviewed September 30, 2015 via mobile

First off, when we checked in Bailey was extremely professional even though she was multi-tasking while taking care of several other guests and the phone. She did a great job finding us a room that met our needs. The room was very clean, the Wifi worked great and the breakfast included sausage and eggs in addition to some fruit and... More 

Helpful?
Thank Coldduck
Sacramento
Level Contributor
18 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 stars Reviewed September 15, 2015

Everything was good at this Fairfield Inn. However, there was a little too much road traffic noise on the side my room was on. Bring ear plugs. Room was clean but the bed comfort level was just average. Certainly wouldn't hurt for management to do a bed check and replace the tired beds. For the price of the room, the... More 

Helpful?
Thank George D
Stefanie S, General Manager at Fairfield Inn & Suites by Marriott Butler, responded to this review

Dear George D, Thank you for reviewing our hotel! I am glad that you experienced what we are truly known for, our guest service! I apologize that you were not completely impressed with our beds. Every mattress and pillow was just replaced a few months ago and we have received positive reviews from a lot of guests. Please give me... More 

Toledo, Ohio
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed September 1, 2015

While building issues prevented my family from staying at the Fairfield, I was very impressed with how the situation was handled by Stefanie Schmidt, the General Manager. My family was in town for the Tough Mudder, and received a call last Wednesday that we would not be able to stay at the Fairfield. Stefanie had already booked our rooms at... More 

Helpful?
1 Thank MeredithKC
Stefanie S, General Manager at Fairfield Inn & Suites by Marriott Butler, responded to this review

Dear MeredithKC, Thank you for reviewing us on our service even though you did not get to stay with us! You will be happy to know that even though the actions of another guest put some rooms out for a short time, we are up and back to our EXCELLENT status once again! I hope you you give us an... More 

1 review
3 of 5 stars Reviewed August 11, 2015 via mobile

The first few times we stayed here everything was bright, shiny and clean smelling. This time not so great. The bed was terrific very comfortable and supportive. Staff welcoming and efficient. Breakfast was basic fare and good. But our room smelled old, musty and of cover up old cigarette smoke cleaners. We were rarely in our room so we stayed

Helpful?
Thank Cheryl S
Stefanie S, General Manager at Fairfield Inn & Suites by Marriott Butler, responded to this review

Dear Cheryl S. Thank you for providing feedback on your recent stay! I am sorry you were not 100% satisfied with your room. I do thank you though for noticing how hard our team works at providing a friendly and welcoming environment. Our recent updates with the new beds and hot breakfast have been a real hit with our repeat... More 

Ashburn, Virginia
2 reviews
1 of 5 stars Reviewed July 21, 2015

First, do not stay at this hotel if you want a government rate for leisure stay. They will bait and switch on you. They told me that I wasn't suppose to use a government rate stay for a family reunion if it was suppose to be for government travel. They were in my business from the time that I told... More 

Helpful?
Thank Vacations63
Stefanie S, General Manager at Fairfield Inn & Suites by Marriott Butler, responded to this review

Dear Vacations63, I am so sorry for our pool being under construction during your stay. I know that would be frustrating when it is something you were looking forward to enjoying. While we do not have control over the dates of property improvements, we would have been happy to try and find you a location close by that did have... More 

Ellicott City, Maryland
Level Contributor
216 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 88 helpful votes
4 of 5 stars Reviewed June 14, 2015

Conveniently located to RT 422 and RT 8, minutes from downtown Butler, PA. Exceptionally friendly staff. Room was clean and décor was up-to-date. Breakfast was typical carb based and sparse – not a great selection (fruit?). 1 minute walk to Rachel’s Roadhouse – fairly decent pub type food and beer selection. Other major named restaurants within 10-15 minute drive. Small... More 

Helpful?
3 Thank jrzj42
Stefanie S, General Manager at Fairfield Inn & Suites by Marriott Butler, responded to this review

Thank you so much for the good review! Our team prides ourselves on our excellent customer service. New beds and pillows also help to increase our value! I hope we get the opportunity to see you again soon! More 

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