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Crowne Plaza Hotel Pittsburgh South

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164 Fort Couch Road, Bethel Park, PA 15241 (Formerly Holiday Inn Select)
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Crowne Plaza Hotel Pittsburgh South
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284 Reviews from our TripAdvisor Community

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Traveler rating
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    97
    45
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Burlington, Vermont
Level Contributor
49 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

The hotel was very clean, the beds were very nice and nice linens and pillows. They have a good restaurant in the hotel and a tiki bar by the pool. We really enjoyed our stay here. The staff was very friendly, efficient check in and check out. Welcoming reception area. It was a lovely place to attend a wedding. There... More 

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Williamsburg
Level Contributor
57 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
1 of 5 stars Reviewed 2 weeks ago

Well overdue for implosion. It's dated, smells in areas, rooms not sound proofed, sink doesn't drain. Seems our room was refurbished several years ago but could hear EVERYTHING going in rooms to right and left. Granted we did have a room with connecting doors inside. Also we were over the outside pool and bar which was extremely loud. Unfortunately it's... More 

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Bill E, Manager at Crowne Plaza Hotel Pittsburgh South, responded to this review

Dear ytram1949; Thank you for the feedback regarding your recent stay. We apologize for falling short of your expectations. We believe that feedback helps us to identify areas in which we may improve. We have sent our maintenance staff to your room to inspect the soundproofing between the doors and to repair the drain in your sink. You may be... More 

Orange, Texas
2 reviews
5 of 5 stars Reviewed 2 weeks ago

The first person we encounted was Aubrey. She was cheerful and handled checking in 7 or 8 of us professionally. I would be happy to stay here again. There was always someone around willing to help. The rooms are clean.

Was this review helpful? Yes
Bill E, Manager at Crowne Plaza Hotel Pittsburgh South, responded to this review

Dear jjhuf; Thank you for taking a moment to express how happy you were with our hotel. It is reassuring to know that Aubrey too great care of your group. She always does a nice job! Our staff takes pride in ensuring that they provide exceptional guest service. We do appreciate your positive comments and we will share your feedback... More 

Tamassee
Level Contributor
16 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
2 of 5 stars Reviewed 2 weeks ago

The staff were very friendly and polite. The room was OK except: The drawers kept sliding out of the dresser, even after I chocked up the front legs! Out of four nights we twice had to leave the room after four PM so the maids could clean. The Soda machine was "Out of Order" the whole time we were there.... More 

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Bill E, Manager at Crowne Plaza Hotel Pittsburgh South, responded to this review

Dears Edward K; Thank you for sharing your thoughts on your recent stay. We are sorry to see that you did experience the level of service you would expect at a Crowne Plaza Hotel. Please accept our apologies for the late day housekeeping. This is not typically an issue except when there are "do not disturb" signs on the door.... More 

1 review
5 of 5 stars Reviewed 2 weeks ago

I have been coming to the Crown Plaza for few years now. I have always been treated excellent. Most of the time I see Eric at the front desk and he has been very professional and friendly. Bartenders and Restaurant waitresses have also been great. Depending on where I need to be the next day south or north will determine... More 

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Bill E, Manager at Crowne Plaza Hotel Pittsburgh South, responded to this review

Dear Keith; Thank you for the positive comments on our hotel. We appreciate your continued loyalty and look forward to seeing you on your next trip into Pittsburgh. I will be certain to pass along your positive comments to our staff. They always appreciate being acknowledged for doing a great job! Best Regards, Bill E More 

Charleston, West Virginia
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Great motel in a great location. First night here was Mon Aug 10. Met with "Supervisor" at front desk to check in. Not friendly or seemed untrained in hospitality, the way a supervisor should be. Spoke to again later in the evening about possible shuttle, rude. Breakfast this morning, Aug 11, went into PJ's at around 6:20. Met with unfriendly... More 

Was this review helpful? Yes 1
Bill E, Manager at Crowne Plaza Hotel Pittsburgh South, responded to this review

Dear Jason C; Thank you for taking time to provide feedback on your recent stay. We are sorry that we did not live up to your expectations. I can assure you that your comments regarding our staff not being friendly are quite uncommon. As you will see from the majority of the comments on this and other review sites, we... More 

Pittsburgh, Pennsylvania
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Stayed at this hotel in early May for a wedding. First impression the hotel was that it was set in a nice area, right in the middle of a shopping area in a nicer part of Pittsburgh. Upon trying to get into the hotel parking lot, via directions by GPS, it seemed like a maze to get to the hotel.... More 

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IHGCare, Guest Relations Manager at Crowne Plaza Hotel Pittsburgh South, responded to this review

Dear HadRay, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your nice comment of the room, bathroom and the bed. However, we’re sorry we fell below your expectation regarding the direction to the property. We will look into this concern. We take all reviews positive... More 

Bridgeton, New Jersey
Level Contributor
48 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Stayed recently for a family wedding. Hotel rooms were small and cramped for 4, but clean and maintained. Noise from the hallway was fairly loud, but did not hear noise from rooms along side us. Staff was very friendly and welcoming, speaking each time we entered the hotel. Plenty of free parking. Banquet facilities were good. Pre-function cocktails held in... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Crowne Plaza Hotel Pittsburgh South, responded to this review

Dear Deborah I, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your nice comment about our staff, breakfast and parking. However, we’re sorry we fell below your expectation regarding the room size. While we understand that your stay was not 100% satisfactory, we would hope... More 

Canterbury, New Hampshire
2 reviews
5 of 5 stars Reviewed July 22, 2015

We stayed here for 2 nights with our 3 young kids - hands down this is the best hotel we have ever stayed at with kids. The staff were so nice, helpful, and accommodating. The restaurant is easy to get in and our of but has a wide variety of food, the room was perfect (we had 2 adjoining rooms... More 

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Bill E, Manager at Crowne Plaza Hotel Pittsburgh South, responded to this review

Dear Heidi C; Thank you so much for the great feedback on your recent stay. Our goal is to ensure that our guests (including kids!) are all well taken care of and happy! We are delighted to see that we have succeeded. It is great to know that you enjoyed the pool bar. It is a feature of the hotel... More 

Mexico
Level Contributor
136 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 82 helpful votes
4 of 5 stars Reviewed July 22, 2015

It is a comfortable hotel located in suburban Pittsburgh (in the South Hills Village Mall area), about 30 minutes from downtown. The rooms are spacious and clean. The staff is very friendly and the hotel has a good restaurant

Was this review helpful? Yes
Bill E, Manager at Crowne Plaza Hotel Pittsburgh South, responded to this review

Dear toso_13, Thank you for taking time to tell us about your positive experience at the Crowne Plaza Pittsburgh South. We are happy to see that you enjoyed our restaurant, our service staff and our location. We appreciate your selecting our hotel for your travel into the area and would welcome the opportunity to serve you again should you return!... More 

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