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Residence Inn Philadelphia Valley Forge

3.0 of 5
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600 West Swedesford Road, Berwyn, PA 19312
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Residence Inn Philadelphia Valley Forge
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Ranked #1 of 1 Hotels in Berwyn
A recent review
5 of 5 stars reviewed 2 weeks ago
tennisprofred2015 Naples, Florida
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52 reviews from our community

Traveler rating
    19
    16
    7
    7
    3
See reviews for
11
5
9
19
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Naples, Florida
1 review
5 of 5 stars Reviewed 2 weeks ago

I am a Marriott fan although I haven't had as many opportunities to use their properties as I would like. This is my first experience with Residence Inn and a wonderful surprise. Not that I was suprised it would be nice, but it way exceeded my expectations. It is well located in Chester County just outside downtown Phila. Good access... More 

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Washington
Top Contributor
80 reviews 80 reviews
15 hotel reviews
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We stayed 2 nights due to family death and were very well taken care of by understanding staff. We will return. Nice complimentary breakfast and not hurried. Someone always there to look out for our needs. Small but satisfactory workout room.

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Philadelphia, Pennsylvania
Senior Contributor
29 reviews 29 reviews
16 hotel reviews
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed April 13, 2015

We chose this hotel because we are working on our next level (gold). It does not disappoint , PHIL at the breakfast is so personable and engaged with guests. The rooms are HUGE, with kitchen (FULL!!!) and a nice suite overall. Truly what i'm getting used to a MARRIOTT hotel, staff is great and property is great. Near lots of... More 

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Red Lion, Pennsylvania
Reviewer
5 reviews 5 reviews
3 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed December 8, 2014

Stayed here Nov 24 for 1 night for business...Nice staff and very friendly...enjoyed the sangria get together and had a nice talk with one of the staff (Lucia)..breakfast was excellent...only problem I had was the person over top of me they walked a little too heavy...so request a top floor...

Was this review helpful? Yes 2
Lima, Ohio
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed September 10, 2014

This is the second time staying this hotel. Although it is clean the housekeeping staff seem incapable of replenshing the simple things like coffee and dishwasher soap. Everytime that I call to say they forgot the office staff tell me they are out but somehow seem to find some. I still have two and half weeks to be here and... More 

Was this review helpful? Yes 1
RI_hotelmgr, General Manager at Residence Inn Philadelphia Valley Forge, responded to this review

Dear katzville3, I am so sorry to hear your about your issues and I would like to discuss this further since you are still at our hotel. I understand your frustration and want to get this fixed for you. I can be reached at the hotel 610-640-9494 ext. 2001 or ri.phlbw.gm@marriott.com. Sincerely, Bernice More 

Johnson City, Tennessee
Contributor
11 reviews 11 reviews
8 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed September 9, 2014 via mobile

I am a loyal marriott customer and travel a ton for business. I wish every residence inn lived up to the standard of this one. Surpassed expectations and customer service was certainly felt. Thanks for the wonderful stay...if I'm ever back in the area I will be staying here without a doubt!

Was this review helpful? Yes 1
RI_hotelmgr, General Manager at Residence Inn Philadelphia Valley Forge, responded to this review

Dear jenzekowski, Thank you so much for your kind review of our hotel! I am so glad that you enjoyed your stay and I appreicate you taking the time to share your positive feedback. Thank you for being a loyal Marriott customer and we look forward to seeing you again on your next trip to Valley Forge! More 

Pennsylvania
Senior Contributor
43 reviews 43 reviews
11 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed August 9, 2014

I stayed in the king loft with my daughter and her 2 daughters. It was large enough to give me the privacy that I enjoy. I was able to join them in the living room area if I cared to. It was very convenient having a full size refrigerator as well as a microwave. I enjoyed the fitness center and... More 

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RI_hotelmgr, General Manager at Residence Inn Philadelphia Valley Forge, responded to this review

Dear Mur40, Thank you very much for your wonderful review of our hotel! I am so glad to hear that you and your family enjoyed your stay in one of our Penthouse Suites. I appreciate you taking the time to share your thoughts and kind feedback. We hope to see you again when your travel plans bring you back to... More 

Washington, DC
2 reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed July 30, 2014

Five words, "Ms. Tia and Ms. Bernadette!" And you better know it!!! These two women were the epitome of customer service. If you want to be treated right, you might want to hope that these two ladies are on the clock to assist you. I really appreciate the personal consideration they gave to us during and after our stay. In... More 

Was this review helpful? Yes 1
RI_hotelmgr, General Manager at Residence Inn Philadelphia Valley Forge, responded to this review

Dear sensaytionallaydee, Thank you so much for the great review of our hotel and especially recognizing our front desk associates: Bernadette and Tia! They were so happy when I shared your review with them! We are so glad that you enjoyed your stay and we look forward to seeing you again next time you are in Valley Forge! More 

Morgantown, West Virginia
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed July 15, 2014

The staff at the hotel were very nice. They were training a new girl and she messed up my credit card by charging the wrong amount but the staff took care of the whole thing. Called my bank for me and had the charges removed. To make up for the mistake, they did not charge me the extra charge for... More 

Was this review helpful? Yes 1
RI_hotelmgr, General Manager at Residence Inn Philadelphia Valley Forge, responded to this review

Dear for2nafish, Thank you so much for taking the time to review our hotel. We appreciate your kind comments about our hotel and team. I apologize once again for the error upon check-in and I am glad that we were able to resolve it to your satisfaction. We look forward to seeing you again on your next trip back to... More 

Senior Contributor
22 reviews 22 reviews
3 hotel reviews
17 helpful votes 17 helpful votes
2 of 5 stars Reviewed July 5, 2014

We ask about turning on the fire pit and the front desk clerk on July 5 at 10:26 pm said I don't know I dont work this shift, really!!! We ask her to call someone and she did, But WE HAD TO ASK!!! I guess silver members don't mean much anymore !!!! We wanted to relax but not so much... More 

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RI_hotelmgr, General Manager at Residence Inn Philadelphia Valley Forge, responded to this review

Dear Jeff, Thank you for sharing your experience with our hotel. I would like to apologize for the unpleasant experience during your recent stay and I appreciate your feedback. Please be assured that we are taking immediate corrective steps to avoid such problems in the future. Please feel free to contact me directly at bernice.coffey@marriott.com if you would like to... More 

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