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All 1 Berwyn hotels

Residence Inn Philadelphia Valley Forge

3.0 of 5 Hotel   |   600 West Swedesford Road, Berwyn, PA 19312
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Residence Inn Philadelphia Valley Forge
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Ranked #1 of 1 Hotels in Berwyn
A recent review
5 of 5 stars Reviewed September 9, 2014
jenzekowski Johnson City, Tennessee
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48 reviews from our community

Traveler rating
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    7
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    3
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4
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Lima, Ohio
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
2 of 5 stars Reviewed September 10, 2014

This is the second time staying this hotel. Although it is clean the housekeeping staff seem incapable of replenshing the simple things like coffee and dishwasher soap. Everytime that I call to say they forgot the office staff tell me they are out but somehow seem to find some. I still have two and half weeks to be here and... More

Was this review helpful? Yes
RI_hotelmgr, General Manager at Residence Inn Philadelphia Valley Forge, responded to this review

Dear katzville3, I am so sorry to hear your about your issues and I would like to discuss this further since you are still at our hotel. I understand your frustration and want to get this fixed for you. I can be reached at the hotel 610-640-9494 ext. 2001 or ri.phlbw.gm@marriott.com. Sincerely, Bernice More

Johnson City, Tennessee
Contributor
11 reviews 11 reviews
8 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed September 9, 2014

I am a loyal marriott customer and travel a ton for business. I wish every residence inn lived up to the standard of this one. Surpassed expectations and customer service was certainly felt. Thanks for the wonderful stay...if I'm ever back in the area I will be staying here without a doubt!

Was this review helpful? Yes
RI_hotelmgr, General Manager at Residence Inn Philadelphia Valley Forge, responded to this review

Dear jenzekowski, Thank you so much for your kind review of our hotel! I am so glad that you enjoyed your stay and I appreicate you taking the time to share your positive feedback. Thank you for being a loyal Marriott customer and we look forward to seeing you again on your next trip to Valley Forge! More

Pennsylvania
Senior Contributor
42 reviews 42 reviews
11 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed August 9, 2014

I stayed in the king loft with my daughter and her 2 daughters. It was large enough to give me the privacy that I enjoy. I was able to join them in the living room area if I cared to. It was very convenient having a full size refrigerator as well as a microwave. I enjoyed the fitness center and... More

Was this review helpful? Yes
RI_hotelmgr, General Manager at Residence Inn Philadelphia Valley Forge, responded to this review

Dear Mur40, Thank you very much for your wonderful review of our hotel! I am so glad to hear that you and your family enjoyed your stay in one of our Penthouse Suites. I appreciate you taking the time to share your thoughts and kind feedback. We hope to see you again when your travel plans bring you back to... More

Washington, DC
2 reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed July 30, 2014

Five words, "Ms. Tia and Ms. Bernadette!" And you better know it!!! These two women were the epitome of customer service. If you want to be treated right, you might want to hope that these two ladies are on the clock to assist you. I really appreciate the personal consideration they gave to us during and after our stay. In... More

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RI_hotelmgr, General Manager at Residence Inn Philadelphia Valley Forge, responded to this review

Dear sensaytionallaydee, Thank you so much for the great review of our hotel and especially recognizing our front desk associates: Bernadette and Tia! They were so happy when I shared your review with them! We are so glad that you enjoyed your stay and we look forward to seeing you again next time you are in Valley Forge! More

Morgantown, West Virginia
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed July 15, 2014

The staff at the hotel were very nice. They were training a new girl and she messed up my credit card by charging the wrong amount but the staff took care of the whole thing. Called my bank for me and had the charges removed. To make up for the mistake, they did not charge me the extra charge for... More

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RI_hotelmgr, General Manager at Residence Inn Philadelphia Valley Forge, responded to this review

Dear for2nafish, Thank you so much for taking the time to review our hotel. We appreciate your kind comments about our hotel and team. I apologize once again for the error upon check-in and I am glad that we were able to resolve it to your satisfaction. We look forward to seeing you again on your next trip back to... More

Contributor
15 reviews 15 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed July 5, 2014

We ask about turning on the fire pit and the front desk clerk on July 5 at 10:26 pm said I don't know I dont work this shift, really!!! We ask her to call someone and she did, But WE HAD TO ASK!!! I guess silver members don't mean much anymore !!!! We wanted to relax but not so much... More

Was this review helpful? Yes
RI_hotelmgr, General Manager at Residence Inn Philadelphia Valley Forge, responded to this review

Dear Jeff, Thank you for sharing your experience with our hotel. I would like to apologize for the unpleasant experience during your recent stay and I appreciate your feedback. Please be assured that we are taking immediate corrective steps to avoid such problems in the future. Please feel free to contact me directly at bernice.coffey@marriott.com if you would like to... More

Titusville, Florida
1 review
5 of 5 stars Reviewed June 11, 2014

I stayed at this property for eight months beginning in October 2013. The General Manager, Bernice Coffee, is an excellent property manager and host. Her staff are very customer focused and friendly. The weekday social events are well catered by her staff, and attended by guests. I enjoyed the grilled foods on the patio deck cooked by Realdi, the Day... More

Was this review helpful? Yes
RI_hotelmgr, General Manager at Residence Inn Philadelphia Valley Forge, responded to this review

Hi Mr. K., thank you so much for your kind comments about our hotel and associates! We truly enjoyed having you stay with us and getting to know you during your long stay. We hope you are doing well and are enjoying your time back at home. We are looking forward to seeing you again if your future travels bring... More

Pune
Reviewer
5 reviews 5 reviews
4 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed May 21, 2014

I had stayed here twice in 2010 for duration of 3 months each. A nice staff with a very friendly and helpful nature Hotel property is neat and clean and very comfortable. I would stay here again if I have to be in the area anytime.

Was this review helpful? Yes
RI_hotelmgr, General Manager at Residence Inn Philadelphia Valley Forge, responded to this review

Hi Dipesh, Thank you so much for your very nice review of our hotel! I am so glad that you enjoyed your stay and I appreciate you taking the time to write the kind review. It was a pleasure having you stay with us and we hope to see you again soon! Take Care, Bernice and the Residence Inn Valley... More

Sparta n
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed September 23, 2013

Stayed here for Villanova parents weekend. The room was very clean, it was updated and comfortable. The staff was friendly and pleasant. Breakfast was good for a free breakfast and the dining area was also clean. It was further than we like to stay from the school but not bad. I would definately stay here again.

Was this review helpful? Yes
RI_hotelmgr, General Manager at Residence Inn Philadelphia Valley Forge, responded to this review

Dear Jane S, Thank you for your kind comments! I am so glad that you enjoyed your stay at our hotel and we look forward to seeing you again next time you and your family visit Villanova University! Take Care, Residence Inn Valley Forge, General Manager More

Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed September 8, 2013

Hotel has very slow internet. Even when I paid the $4.95 fee for higher internet speed I still didn't get enough reliably video chat with my family, let alone stream video. That makes it tough for the consultant on a long job. Also, the rooms aren't all that clean. The place allows pets, and my room still had pet hair... More

Was this review helpful? Yes 1
RI_hotelmgr, General Manager at Residence Inn Philadelphia Valley Forge, responded to this review

Dear Rob308, Thank you for sharing your feedback on our hotel. I apologize for the condition of the room upon check-in and the issues with the internet. I see that you are one of our long-term guests and I welcome you to stop by my office or call me at extension 2001 so that we can talk further if you... More

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Additional Information about Residence Inn Philadelphia Valley Forge

Address: 600 West Swedesford Road, Berwyn, PA 19312
Location: United States > Pennsylvania > Berwyn
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Inn Philadelphia Valley Forge 3*
Number of rooms: 88
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Also Known As:
Residence Inn Philadelphia Valley Forge Hotel Berwyn
Residence Inn Berwyn
Berwyn Residence Inn

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