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BEST WESTERN Garden Inn

3.0 of 5 101 Gosai Drive, Bentleyville, PA 15314
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Certificate of Excellence 2014
BEST WESTERN Garden Inn
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BEST WESTERN Garden Inn
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95 reviews from our community

Traveler rating
    52
    25
    12
    5
    1
See reviews for
50
19
7
10
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (8)
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    (18)
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Plymouth,PA
Contributor
16 reviews 16 reviews
14 hotel reviews
53 helpful votes 53 helpful votes
3 of 5 stars Reviewed 1 week ago

We were at a college nearby to attend graduation. This hotel was on the college website.The first floor of this hotel is under construction. So, I dont know why the manager put us right in the thick of construction, with other rooms available on other floors. No workout room during this time. People from breakfast could get a bird's eye... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
Jessica B, Front Office Manager at BEST WESTERN Garden Inn, responded to this review

Thank you for your review. We appreciate all of our guests' feedback, as this aids us in continually improving our hotel. Our first floor hallways are being painted and new ceiling is being installed. I apologize that this was an inconvenience to you. There were no other nonsmoking rooms available the night of your stay; all that we had available... More 

rockville, United States
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

A good and clean hotel. The staff was very nice. The breakfast was good. The breakfast could use some breakfast meats. The grounds were clean but muddy for our dogs. Best part is a pet friendly hotel!

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Jessica B, Front Office Manager at BEST WESTERN Garden Inn, responded to this review

We appreciate that you took the time to write a review to provide us with feedback from your recent stay. I'm pleased that you enjoyed our clean hotel and friendly staff. We're happy to accommodate your four legged family members as well! Our hot breakfast does include either: bacon, sausage, or sausage gravy every day. Thank you for being our... More 

El Paso, Texas
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 4 weeks ago

The common areas were under construction so it was a mess as well as loud. There is one elevator that is so busy it's faster to take the stairs. Also, there were no vending machines so you had to walk to the hotel next store for soda and snacks. Overall, the hotel is not ready for travelers.

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Jessica B, Front Office Manager at BEST WESTERN Garden Inn, responded to this review

Thank you for your review. Our lobby/public areas renovation is nearly complete. I apologize that your stay was not satisfactory because of the renovation. Work is accomplished between 9am - 7pm, so there's not any disruption early or late for our guests. We do have a vending machine and sell soda from the front desk; I apologize you were not... More 

Pickerington, United States
1 review
4 of 5 stars Reviewed 5 weeks ago

This is a great place to stay, most of the remodel is complete which has opened up the lobby area and with plenty of room for breakfast or watch the kids in the pool area. The location is easy access to I-70 east or west with easy access to pittsburg or new stanton

Review collected in partnership with Best Western

Was this review helpful? Yes
Jessica B, Front Office Manager at BEST WESTERN Garden Inn, responded to this review

Thank you very much for taking the time to write a review! We are pleased that you enjoyed our location and our newly remodeled lobby area. We hope to have you as our guest again, so that you may experience all of the lobby/public areas improvements! More 

Rineyville, United States
2 reviews
3 of 5 stars Reviewed November 2, 2014

This Best Western just didn't make the grade I have come to expect from BW. The front desk was understaffed so service suffered. Lobby renovations caused multiple frustrations. stairwells were musty and unsecured to the outside and interior hallways smelled of urine.

Review collected in partnership with Best Western

Was this review helpful? Yes
Jessica B, Front Office Manager at BEST WESTERN Garden Inn, responded to this review

I apologize that your stay was not satisfactory. Our staff strives to provide an excellent stay to all of our guests and I am disappointed that this was not your experience. Thank you for taking the time to write a review and I hope you will consider being our guest again. More 

Elizabethville
2 reviews
5 of 5 stars Reviewed October 24, 2014

Everyone doing everything they could for us, and a great nights sleep, topped off with a A+ breakfast. Plenty of hot water, and internet was fast. Plenty of parking, and a great pool. This hotel is in the final stages of construction but there was no problem having a enjoyable nights stay.

Review collected in partnership with Best Western

Was this review helpful? Yes
Jessica B, Front Office Manager at BEST WESTERN Garden Inn, responded to this review

Wow, thank you very much for your awesome, 5 star review! We are thrilled that you enjoyed your stay at the Best Western Garden Inn. We appreciate your understanding regarding our renovations. The major part of the public areas renovations are nearly complete and we are excited for our guests to experience the beautiful new lobby and front desk! It... More 

easton, United States
1 review
1 of 5 stars Reviewed October 20, 2014

Rough looking exterior. Outside doors not locked. Room very small. Hotel very overpriced. Internet was slow as molasses. When checking out, the hotel clerk charged me for a pet. I disputed the charges, since I have no pets. I would not recommend this hotel. I plan on returning to the area in February 2015 and will not stay at this... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
Jessica B, Front Office Manager at BEST WESTERN Garden Inn, responded to this review

Thank you for taking the time to write a review. I apologize that you were not satisfied with your stay. We welcome all comments, so that we may improve our guests' experiences. We appreciate your review and hope you will consider being our guest again. More 

Warren, New Jersey
Top Contributor
141 reviews 141 reviews
129 hotel reviews
109 helpful votes 109 helpful votes
3 of 5 stars Reviewed September 25, 2014

The hotel itself is pretty good. Spacious and clean room, swift wifi. Though not too much dining choices around, there's no other options in a small town except for an HIE next door. A renovation in the lobby area is undergoing, and there's nothing wrong about that if the hospitality has not been taken away by the renovation. The front... More 

Was this review helpful? Yes 1
Jessica B, Front Office Manager at BEST WESTERN Garden Inn, responded to this review

Thank you for taking the time to write a review. I'm pleased that you enjoyed your clean and spacious room. I apologize that you did not feel welcome. I will address your comments with our front desk staff to ensure improvement. Thank you for being our guest and we hope that you will stay with us again! More 

Monroeville, Pennsylvania
Senior Contributor
26 reviews 26 reviews
12 hotel reviews
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed August 30, 2014

We found the staff to be friendly and helpful but the front desk was very makeshift and the breakfast room was small and short on items like fresh fruit. I think the guests should have received some form of compensation. If you are not reducing the room price then at least give them a free cookie or something.

Review collected in partnership with Best Western

Was this review helpful? Yes
Jessica B, Front Office Manager at BEST WESTERN Garden Inn, responded to this review

Thank you for taking the time to write a review. I apologize that our renovations were the cause of your stay not being great. We understand that our guests want to walk into a beautiful lobby, and that is why we're renovating. In the meantime, we're making every effort to ensure that our guests know about the renovations (it's on... More 

Washington DC, District of Columbia
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed August 26, 2014

There is no lobby, reception area, or breakfast room during the hotel renovations and price is high for what you get. Clients are able to walk to a close by hotel for breakfast and at least rooms are clean and updated. we drove around the hotel to find a side door to enter only to find a small table with... More 

Was this review helpful? Yes 1
Jessica B, Front Office Manager at BEST WESTERN Garden Inn, responded to this review

Thank you for taking the time to write a review. I'm pleased that you enjoyed your clean and updated room. We do have a deluxe continental breakfast available and we also invite our guests to go to our sister property for a hot breakfast, if they are so inclined. We always strive to provide our guests with excellent customer service,... More 

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Additional Information about BEST WESTERN Garden Inn

Address: 101 Gosai Drive, Bentleyville, PA 15314
Phone Number:
Location: United States > Pennsylvania > Bentleyville
Price Range (Based on Average Rates): $$
Hotel Class:3 star — BEST WESTERN Garden Inn 3*
Number of rooms: 83
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Also Known As:
Best Western Garden Hotel Bentleyville
Best Western Bentleyville
Bentleyville Best Western

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