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Holiday Inn Express Philadelphia NE - Bensalem

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1329 Bristol Pike, Bensalem, PA 19020 (Formerly Hampton Inn Philadelphia Northeast / Bensalem)
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Holiday Inn Express Philadelphia NE - Bensalem
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Holiday Inn Express Philadelphia NE - Bensalem
Holiday Inn Express Philadelphia NE - Bensalem
Holiday Inn Express Philadelphia NE - Bensalem
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95 reviews from our community

Traveler rating
    41
    30
    10
    6
    8
See reviews for
34
8
4
19
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Bensalem, Pennsylvania
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

Stayed overnight with my oldest. Booked the pizza package. I was pleasantly surprised that the front desk called and offered a discount on the room since the pizza was going to take over 2hr. We skipped the pizza. Overall, clean room, clean bathroom and super quiet. Love the bath & body works soap, shampoo and conditioner.

Was this review helpful? Yes
HIEBensalem, Manager at Holiday Inn Express Philadelphia NE - Bensalem, responded to this review

Thanks for your great review. We look forward to seeing you again. The weather delayed all deliveries that evening. More 

2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

For the money that we paid hotel turned to be better than we expected. The rooms were cozy with a little sitting area. The bathroom was little small but since it was clean it worked well for us. There is shopping centre just across the street so you have plenty of food options available. And last but not the least... More 

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Rochester, New York
Top Contributor
90 reviews 90 reviews
13 hotel reviews
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed 1 week ago

Many hairs on bathroom floor. Bathroom was very small. Breakfast attendant not very friendly. First day breakfast food was ok but the next day the biscuits were hard as a rock, eggs and sausage were room temperature. They should not over fill the food and let it sit there. Right off I 95 and then a quick 15 minutes downtown.

Was this review helpful? Yes
HIEBensalem, General Manager at Holiday Inn Express Philadelphia NE - Bensalem, responded to this review

I am so sorry your experience did not live up to your expectation. I have taken immediatte action on both issues you raised. Thank you. Please give us another try in the future More 

Chicago, Illinois
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 19, 2015

I've been staying here for 4 months working as a contracter, traveling back home for weekends every 2 weeks. This hotel is a great value - clean, simple, rooms are suite types with granite and 2 HD TVs, excellent breakfast choices especially if you want to eat healthy, and most importantly the staff is very friendly and attentive while being... More 

Was this review helpful? Yes 1
HIEBensalem, Manager at Holiday Inn Express Philadelphia NE - Bensalem, responded to this review

Thank you. All of the staff have been recognized. A pleasure having you as our guest. More 

Bristol, Pennsylvania
Senior Contributor
27 reviews 27 reviews
10 hotel reviews
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed February 3, 2015

I enjoyed my stay here. I notice a coffee stirir and some dust behind the toilet. Also some sort of light or fan was torn from the ceiling and there was exposed wiring. The bed was very comfortable. I do feel a though they better keep up on things here before it turns into a dump.

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HIEBensalem, General Manager at Holiday Inn Express Philadelphia NE - Bensalem, responded to this review

I spoke with Magics by message and was informed that he stayed at another location. The Holiday Inn Express does not have obvious ceiling damage, is newly renovated and well maintained. More 

Philadelphia, Pennsylvania
Senior Contributor
46 reviews 46 reviews
12 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed January 29, 2015

I'm a 150 night plus IHG member. The room was average but the bathrooms are small. For not being a busy night the breakfast selection was not the best. A Bob Evans restaurant can be found with a short walk out the door, major restaurant are within a 2/3 mile drive. There is not a lot around but it is... More 

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IHGCare, Guest Relations Manager at Holiday Inn Express Philadelphia NE - Bensalem, responded to this review

Dear agflag, Thank you for taking the time to share your thoughts regarding your stay at our hotel. We are pleased to read that you found our fitness center well to your liking. However, it is regrettable if the size of the bathroom and breakfast selection did not live up to your standards. Your feedback is of great importance to... More 

1 review
2 of 5 stars Reviewed January 12, 2015

The hotel experience was awesome but the incidentals was 75.00 and I booked on Jan 2 and I called on Jan 12th and spoke to the operations department who assured my money who be returned on my debit card. it is now Jan 13th and my money is still on hold?

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HIEBensalem, General Manager at Holiday Inn Express Philadelphia NE - Bensalem, responded to this review

I am sorry your funds were tied up for so long. Our hold amount is $50 and I am not sure that your stay was at this hotel. Pleasse call me directly if there is still a problem. More 

San Francisco, California
2 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed January 3, 2015

What stands out most for me at this hotel is the staff. The employees are genuinely concerned about the needs of their guests. I found out that they truly like management's philosophy which makes for a happy work place and a happy hotel guest. While there is always the desire to make guests happy I wish that I could depend... More 

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HIEBensalem, General Manager at Holiday Inn Express Philadelphia NE - Bensalem, responded to this review

Thanks for your positive review. We continue to upgrade our air handling units. More 

Woodbury, Minnesota
Contributor
19 reviews 19 reviews
12 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed December 19, 2014

I found the holiday Inn located in Bensalem, PA very pleasant and clean. The room service was exceptional and it was very quiet there. The staff was very accommodating and professional. I have stayed here several times before and always find it to be very enjoyable. Thanks for such a wonderful visit, even though I'm here on a business related... More 

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HIEBensalem, General Manager at Holiday Inn Express Philadelphia NE - Bensalem, responded to this review

Thanks for your great review. We look forward to welcoming you again in the future. More 

Bergenfield, New Jersey
Contributor
14 reviews 14 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 3, 2014

We attended a wedding at the Mansion in Bensalem, staying at the Holiday Inn Express. Mansion about a 5 minute ride to the Mansion. Holiday Inn staff very accommodating, rooms very clean, printed directions for us to the Mansion as we were out of state. Had complimentary b'fast in the a.m. - eggs, sausages, buns, pancakes, fruit - a lot... More 

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HIEBensalem, General Manager at Holiday Inn Express Philadelphia NE - Bensalem, responded to this review

Thank you for your great review. We are proud of our reputation for great service delivered by our dedicated staff. More 

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