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Holiday Inn Express Philadelphia NE - Bensalem

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1329 Bristol Pike, Bensalem, PA 19020 (Formerly Hampton Inn Philadelphia Northeast / Bensalem)
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1 room 1 guest
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Holiday Inn Express Philadelphia NE - Bensalem
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122 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (21)
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Dunnville, Canada
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We found this hotel after quickly leaving another hotel after a bad experience! We arrived late and the front desk clerk Eli went out of his way to help us (and our kids) with everything and made checking in wonderful! Room was clean. Free breakfast was included that was sufficient and added to the good value. Was assisted by Maria... More 

Was this review helpful? Yes
HIEBensalem, Front Office Manager at Holiday Inn Express Philadelphia NE - Bensalem, responded to this review

Thank you so much for your wonderful compliments! I am glad to hear that you had such great experiences with our staff, as that is something we strive for! I am sorry to hear that you had such a negative experience elsewhere and hope that your stay here made up for it. Once again, thank you for sharing your experience.... More 

Level Contributor
25 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Upon arrival, greeted at the desk by two Holiday Inn Express Front Desk Employees....with smiles (they continued this throughout my 4 day business stay!). Rooms were clean and quite. I understand the place was remodeled a couple of years ago, and looks like HIE did a wonderful job. I only had time for the breakfast buffet. However, it was decent... More 

Was this review helpful? Yes
HIEBensalem, Front Office Manager at Holiday Inn Express Philadelphia NE - Bensalem, responded to this review

Thank you for all of your wonderful compliments. I am so pleased to hear that our staff made you feel welcome and that you were able to take advantage of our Express Start breakfast. I hope that you will stay with us again on your next business experience, so that we can have another opportunity to "wow" you! More 

Tromsø, Troms, Norway
Level Contributor
23 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
2 of 5 stars Reviewed 1 week ago

While (most of) the staff was very nice and went out of their way to accommodate my husband and I on our two night stay, this hotel was just too old and sketchy to get a good review. I originally requested a room in a quiet part of the hotel (I am a light sleeper) which put us on the... More 

Was this review helpful? Yes
HIEBensalem, Front Office Manager at Holiday Inn Express Philadelphia NE - Bensalem, responded to this review

I am so sorry to hear that you had such an uncomfortable stay at our location. Our entire team strives to ensure our guests have a clean and comfortable guest room and feel safe and secure throughout their stay. While I can to assure you that what you experienced is not normal for our property, I do take your concerns... More 

Stratford, Connecticut
Level Contributor
3 reviews
5 of 5 stars Reviewed 2 weeks ago

We stood here overnight after a long day at Sesame Place. The staff were very friendly and helpful. The rooms were clean a nice size and it was very quiet. It was a 20 minute ride from Sesame Place and about a 15 minute ride into Philadelphia which we went to the next day to go sight seeing and of... More 

Was this review helpful? Yes
HIEBensalem, Front Office Manager at Holiday Inn Express Philadelphia NE - Bensalem, responded to this review

Thank you so much for your positive review. I am glad to hear that you had such a great experience at our location and that you were pleased with your accommodations. I hope that you had a wonderful trip and enjoyed your Philly cheese steaks! We can't wait to see you again on your next visit to the area! More 

New York City, New York
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

I stayed at this Holiday Inn on a business trip last week. Loved this hotel! It has a pool! The rooms are clean, big, and quiet. Best continental breakfast I've ever had. The front desk workers were very friendly and helped us with directions. Bill be back next time I'm in Philly.

Was this review helpful? Yes
HIEBensalem, Front Office Manager at Holiday Inn Express Philadelphia NE - Bensalem, responded to this review

Thank you such much for all of the fabulous compliments! It means a lot to hear such positive feedback about our hotel, and I can't wait to share your comments with our staff. I hope your business trip went well, and look forward to having you back on your next trip to the area! More 

Lombard, Illinois
Level Contributor
3 reviews
3 of 5 stars Reviewed 4 weeks ago via mobile

Found this mid-week when heading to Philadelphia to visit historic sites. Shopping mall and restaurants about 10 min away. Not far from city. Trip in with traffic-35min. Back-no traffic-about 20min. Very Clean rooms, safe area, and decent free breakfast. Outside decent size pool. No hot tub. Families with little ones going to sesame place, so that's who's at the pool.... More 

Was this review helpful? Yes
HIEBensalem, Front Office Manager at Holiday Inn Express Philadelphia NE - Bensalem, responded to this review

Thank you very much for sharing your experience with us. I am glad to hear that you found us accommodating and convenient for your travels. I am sorry to see, however, that we only earned a 3 star rating from you. Our entire team strives to make your stay as enjoyable as possible and I do hope that your experience... More 

Virginia Beach, Virginia
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Clean. Nice outdoor pool. Attitude at check in Remarkable. Comp breakfast hot and cold Breakfast was above average, too. You can bet that I will go there the next time that I go through Bensalem to visit my Maid of Honor for my wedding 27 years ago.

Was this review helpful? Yes
HIEBensalem, Front Office Manager at Holiday Inn Express Philadelphia NE - Bensalem, responded to this review

How wonderful to hear! Thank you for the five star rating and the stellar review. I am so glad that your stay was enjoyable from check in to check out. I hope that you had an amazing visit with your maid of honor. We can't wait to see you again on your next trip! More 

Suffolk County, NY
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed July 25, 2015

Spend a few nights with my family and the staff was extremely friendly, room was clean, the free breakfast was very good. The staff will bend over backwards to please a guest. Rooms are nice, the beds are very comfortable. The pool was clean. Overall good hotel!

Was this review helpful? Yes
HIEBensalem, Front Office Manager at Holiday Inn Express Philadelphia NE - Bensalem, responded to this review

This is such a kind review! It is wonderful to hear that our staff made such a good impression and that you enjoyed your stay. We try very hard to ensure that your room is clean and comfortable; and that you are treated well here. Thank you so much for sharing your experience with us. We can't wait to see... More 

Israel
Level Contributor
33 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 stars Reviewed July 22, 2015

We had some trouble with our reservation, probably our fault, so we got two of the last few rooms, ours were "accessible" rooms. The rooms were comfortable and clean. The main problem was the shower, since it was a walk in shower, the whole room flooded. the same thing happened in my colleague's room. we both used all our towels... More 

Was this review helpful? Yes
HIEBensalem, Front Office Manager at Holiday Inn Express Philadelphia NE - Bensalem, responded to this review

Thank you very much for sharing your experience with us. I am glad to hear that overall, your stay was enjoyable. But I am, however, sorry that you experienced such an annoying problem with the shower. I am especially appreciative that you brought this issue to our attention, as we are now in the process of coming up with a... More 

Springfield - Delaware County, Pennsylvania
Level Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed July 20, 2015

I can not say enough about this and all Holiday Inn express locations~ On July 18, 2015 we stayed here with a large group for a wedding~ The place was super clean rooms are great in size~ we booked a mini suite and loved it~ Great wait staff as well

Was this review helpful? Yes
HIEBensalem, Front Office Manager at Holiday Inn Express Philadelphia NE - Bensalem, responded to this review

Woo hoo! Thank you such much for this wonderful review. I am so glad to hear that you enjoyed your stay. I hope the wedding was amazing and that everyone else was equally comfortable here. We can't wait to see you again for your next big event (or small one). More 

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