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Holiday Inn Express Philadelphia NE - Bensalem

2.5 of 5 1329 Bristol Pike, Bensalem, PA 19020 (Formerly Hampton Inn Philadelphia Northeast / Bensalem)
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Holiday Inn Express Philadelphia NE - Bensalem
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Holiday Inn Express Philadelphia NE - Bensalem
Holiday Inn Express Philadelphia NE - Bensalem
Holiday Inn Express Philadelphia NE - Bensalem
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89 reviews from our community

Traveler rating
    38
    28
    9
    6
    8
See reviews for
32
7
4
18
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Philadelphia, Pennsylvania
Senior Contributor
24 reviews 24 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

I'm a 150 night plus IHG member. The room was average but the bathrooms are small. For not being a busy night the breakfast selection was not the best. A Bob Evans restaurant can be found with a short walk out the door, major restaurant are within a 2/3 mile drive. There is not a lot around but it is... More 

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1 review
2 of 5 stars Reviewed 2 weeks ago

The hotel experience was awesome but the incidentals was 75.00 and I booked on Jan 2 and I called on Jan 12th and spoke to the operations department who assured my money who be returned on my debit card. it is now Jan 13th and my money is still on hold?

Was this review helpful? Yes
HIEBensalem, General Manager at Holiday Inn Express Philadelphia NE - Bensalem, responded to this review

I am sorry your funds were tied up for so long. Our hold amount is $50 and I am not sure that your stay was at this hotel. Pleasse call me directly if there is still a problem. More 

San Francisco, California
2 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 4 weeks ago

What stands out most for me at this hotel is the staff. The employees are genuinely concerned about the needs of their guests. I found out that they truly like management's philosophy which makes for a happy work place and a happy hotel guest. While there is always the desire to make guests happy I wish that I could depend... More 

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HIEBensalem, General Manager at Holiday Inn Express Philadelphia NE - Bensalem, responded to this review

Thanks for your positive review. We continue to upgrade our air handling units. More 

Woodbury, Minnesota
Contributor
18 reviews 18 reviews
11 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed December 19, 2014

I found the holiday Inn located in Bensalem, PA very pleasant and clean. The room service was exceptional and it was very quiet there. The staff was very accommodating and professional. I have stayed here several times before and always find it to be very enjoyable. Thanks for such a wonderful visit, even though I'm here on a business related... More 

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HIEBensalem, General Manager at Holiday Inn Express Philadelphia NE - Bensalem, responded to this review

Thanks for your great review. We look forward to welcoming you again in the future. More 

Bergenfield, New Jersey
Senior Reviewer
9 reviews 9 reviews
5 of 5 stars Reviewed December 3, 2014

We attended a wedding at the Mansion in Bensalem, staying at the Holiday Inn Express. Mansion about a 5 minute ride to the Mansion. Holiday Inn staff very accommodating, rooms very clean, printed directions for us to the Mansion as we were out of state. Had complimentary b'fast in the a.m. - eggs, sausages, buns, pancakes, fruit - a lot... More 

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HIEBensalem, General Manager at Holiday Inn Express Philadelphia NE - Bensalem, responded to this review

Thank you for your great review. We are proud of our reputation for great service delivered by our dedicated staff. More 

Hummelstown, Pennsylvania
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 3, 2014

Had an unplanned extended stay after a wedding when my father had a heart attack. This hotel was less than 5 minutes from the hospital, so I checked in and ended up being there for over 2 weeks. The staff was AMAZING!!! From the front desk to the breakfast attendants to the Front Office Manager Gevin to the General Manager,... More 

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HIEBensalem, Manager at Holiday Inn Express Philadelphia NE - Bensalem, responded to this review

Wow! I couldnt have said it better myself. Thank you. More 

Northumberland, Pennsylvania
Reviewer
5 reviews 5 reviews
5 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed November 3, 2014

Hotel was easy to find! I needed a good spot outside of Central Philly but not too far, and it was also close to my travel to NJ. Hotel is extremely clean, rooms are nice as well as quiet. Bathroom is a tight fit, but that's not really a big deal. I'm assuming they recently did renovations because everything looked... More 

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HIEBensalem, Manager at Holiday Inn Express Philadelphia NE - Bensalem, responded to this review

Thanks for the great review. We are proud of our friendly staff and spotless hotel More 

Reviewer
4 reviews 4 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed October 21, 2014

I made a reservation to stay here through the IHG website and call center. Upon arrival Saturday night, Eli indicated there was no reservation. I brought up the reservation on the internet. Eli disputed the reservation number claiming their reservation numbers were longer. As a Platinum Elite member, my reservation is guaranteed. Eli made no attempt to find other lodging.... More 

Was this review helpful? Yes 1
HIEBensalem, General Manager at Holiday Inn Express Philadelphia NE - Bensalem, responded to this review

Once again, I apologize for the inconvenience and how the situation was handled. I have taken the steps we discussed on the phone with the indivdiual involved and processed a reimbursement for the monies you spent at an alternate hotel. When something goes wrong, we handle it as quickly as possible and endeavor to exceed guest expectations of how a... More 

Washington, D.C.
Top Contributor
100 reviews 100 reviews
26 hotel reviews
37 helpful votes 37 helpful votes
1 of 5 stars Reviewed October 19, 2014 via mobile

We made our reservations through the national reservation center, but we will never know how good or bad this hotel is -- when we arrived at 11 p.m., having double checked with the call center that we were booking this property, our reservation didn't exist. The baffled associate who looked like a deer in headlights sent us to the business... More 

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HIEBensalem, General Manager at Holiday Inn Express Philadelphia NE - Bensalem, responded to this review

I am sorry that your reservation was somehow lost between the central reservation service and the hotel. I have already been in touch with them to find out how this happened and to prevent it from happening again Glitches like this are such a rarity that I am certain that your reservation is the same one.. I apologize that we... More 

Ozone Park, New York
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed October 19, 2014

My friend and I have been going to this hotel for at least 15 years, we travel from NY to go to Franklin Mills and this hotel is an excellent location, the staff has always been very accommodating in giving us a room we ask for , it is easy for us to load our car after 4 days of... More 

Was this review helpful? Yes
HIEBensalem, General Manager at Holiday Inn Express Philadelphia NE - Bensalem, responded to this review

Thank you for your great review. We look forward to seeing you next year when Franklin Mills will be Philadelphia Mills with more exciting upscale stores - like The North Face. More 

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Additional Information about Holiday Inn Express Philadelphia NE - Bensalem

Address: 1329 Bristol Pike, Bensalem, PA 19020 (Formerly Hampton Inn Philadelphia Northeast / Bensalem)
Phone Number:
Location: United States > Pennsylvania > Bucks County > Bensalem
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Philadelphia NE - Bensalem 2.5*
Number of rooms: 141
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Also Known As:
Hampton Inn Philadelphia Northeast / Bensalem Hotel Bensalem
Hampton Inn Bensalem
Bensalem Hampton Inn

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