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Hampton Inn & Suites Philadelphia/Bensalem

2.5 of 5 3660 Street Road, Bensalem, PA 19020
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Hampton Inn & Suites Philadelphia/Bensalem
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Hampton Inn & Suites Philadelphia/Bensalem
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28 reviews from our community

Traveler rating
    19
    4
    1
    1
    3
See reviews for
11
3
Solo
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11
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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Bishopville, South Carolina
1 review
5 of 5 stars Reviewed yesterday NEW

In case anyone wanted to know, I stayed at the Hampton Inn/Bensalem Pa recently for two nights and had a great experience. Myself and other family members rented two rooms and the experience couldn't have been better. The Staff (Baby, Icey and Kelly) were really friendly and very professional at the same time. They really made our stay enjoyable especially... More 

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Tarrytown, New York
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

from the moment we arrived I knew this hotel experience would be one of my best stays. Josh at the front desk checked us in and was courteous and professional. When we arrived at our rooms we were happy to have both a microwave and fridge already in the rooms and this was a very pleasant surprise. For the past... More 

Was this review helpful? Yes
David D, Director of Sales at Hampton Inn & Suites Philadelphia/Bensalem, responded to this review

I wanted to take this opportunity to thank you for taking the time to review our property. I was pleased to learn how helpful and friendly our team was during your stay. It's so important that our guests are welcomed and feel at home. I hope that we'll see you again in the future and have a wonderful holiday. More 

Dallas, Texas
1 review
5 of 5 stars Reviewed 1 week ago

I was hesitant when I read the reviews,but I walked in this hotel during at 4am the gentleman who gave me a great rate was more then friendly,he gave me a quiet room offered me a water,told me all the amenities the hotel had to offer,I needed directions,he printed them out and left them at the desk for me,the room... More 

Was this review helpful? Yes
David D, Director of Sales at Hampton Inn & Suites Philadelphia/Bensalem, responded to this review

I am so pleased that you enjoyed your stay with us despite your hestitation. It sounds like our night auditor welcomed you with open arms and a friendly smile. We hope that you'll return again the next time you're in the area. We sincerely value your business and reviews. More 

cary, United States
2 reviews
1 of 5 stars Reviewed 1 week ago

I experienced multiple issues while staying at this hotel and none of them were handled appropriately. The staff needs to be re-trained and the manager was less than helpful. Empty apologies were their fix for everything. Apologizing nemerous times for not addressing the issue initially and then providing no follow through once it was brought to their attention again. The... More 

Review collected in partnership with Hampton

Was this review helpful? Yes
David D, Director of Sales at Hampton Inn & Suites Philadelphia/Bensalem, responded to this review

We apologize for any issues that you may have had during your recent stay. Please reach out to our General Manager Brian Nocella at 267-332-2200. He would welcome the opportunity to discuss your concerns with you personally. More 

Denver, CO
1 review
4 of 5 stars Reviewed 1 week ago

Hotel is new and clean, no problems at all. Breakfast was better than average and the staff was friendly and helpful. If I had to complain about the room it would be the noise from the heater in the room, but it was not that big of a deal. We booked this hotel specifically for the pool. It was only... More 

Review collected in partnership with Hampton

Was this review helpful? Yes
David D, Director of Sales at Hampton Inn & Suites Philadelphia/Bensalem, responded to this review

Thank you for taking the time let us know the quality of your stay. We are very sorry that the pool was not available for your family but their safety is even more important to us. Balancing the chemicals in a pool can sometimes be a challenge and also an inconvenience to the guests. Having a safe environment for your... More 

Top Contributor
91 reviews 91 reviews
22 hotel reviews
23 helpful votes 23 helpful votes
2 of 5 stars Reviewed 2 weeks ago

As a repeat customer i have previously rated this hotel highly. But i am currently at the hotel and check out tomorrow. When i checked in this time the room appeared clean until i went to sit on the bed and noticed a stain about the size of a half dollar. I then pulled the comforter back only to find... More 

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David D, Director of Sales at Hampton Inn & Suites Philadelphia/Bensalem, responded to this review

We sincerely apologize for your unfortunate experience as we take cleanliness issues very seriously. It will be addressed with the housekeeping staff to ensure that this does not occur in the future. Again, we are very sorry for your negative experience and hope you'll give us an opportunity to earn back your trust. We value your business and comments, please... More 

hoosier in jersey
Top Contributor
111 reviews 111 reviews
14 hotel reviews
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We stayed here on a trip south for Thanksgiving. This is a newer Hampton in the area. The service we received was excellent. The staff went out of their way to make our stay pleasant. The rooms were very clean and comfortable, typical Hampton beds. The shower and bathroom were a notch above. The shower in particular was great! The... More 

Was this review helpful? Yes
David D, Director of Sales at Hampton Inn & Suites Philadelphia/Bensalem, responded to this review

I hope that you enjoyed your Thanksgiving holiday and we thank you for staying with us. Our goal is to maintain the property so that your next visit will be equally as pleasant. I'm so glad our staff took good care of you, that's what hospitality is all about. We do look forward to seeing you again in the future. More 

Milford, Connecticut
Senior Contributor
34 reviews 34 reviews
17 hotel reviews
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We had two rooms there for an 80th birthday party nearby. It was clean new and the staff was very nice. Room was well appointed and I loved the 5 foot shower instead of a tub. Bed was comfortable as always. Will stay here again, for sure! The only thing I could think of that I didn't like was the... More 

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David D, Director of Sales at Hampton Inn & Suites Philadelphia/Bensalem, responded to this review

Thank you very for taking the time to let us know about your stay. I very happy to learn that you enjoyed the hotel and that our staff took good care of you. I will bring the issue of the pool temperature to the Engineering Department to resolve as soon as possible. Enoy the holidays and hope to see you... More 

Blackwood, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

I had a blast the staff was nice and friendly,, Rooms where clean and nice.. Pool was clean,towels service awesome.. Breakfast amazing waffle making is the best! I can't tell you how nice and lovely everyone was here the staff was 100% amazing.. If they had a Bar area for adults where they could get a glass of wine or... More 

Review collected in partnership with Hampton

Was this review helpful? Yes
David D, Director of Sales at Hampton Inn & Suites Philadelphia/Bensalem, responded to this review

Thank you very much for taking the time to review our hotel. I'm so glad that you enjoyed your stay and that the staff was amazing. We do now sell beer and wine in our Suite Shoppe but unfortunately I don't believe the Hampton brand will ever have a bar. Please enjoy your holiday season and hope to see you... More 

buffalo, ny
Contributor
14 reviews 14 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We spent the weekend at this hotel, and loved the fact that it was brand new . The Staff was friendly but a bit slow, my check in took a bit of time, and we never had our room cleaned as the staff was running late. The staff did switch out our towels but that was all, no cans emptied... More 

Was this review helpful? Yes
David D, Director of Sales at Hampton Inn & Suites Philadelphia/Bensalem, responded to this review

I want to thank you for reviewing our hotel and making us aware of some negative issues you had. I apologize for any inconvenience you experienced and we'll do our very best to improve in the areas where we disappointed. Our goal is for a great experience each and every time a guest stays with us. Please reach out to... More 

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Additional Information about Hampton Inn & Suites Philadelphia/Bensalem

Address: 3660 Street Road, Bensalem, PA 19020
Phone Number:
Location: United States > Pennsylvania > Bucks County > Bensalem
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Hampton Inn & Suites Philadelphia/Bensalem 2.5*
Number of rooms: 101
Reservation Options:
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