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Extended Stay America - Philadelphia - Bensalem

2.5 of 5
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3216 Tillman Drive, Bensalem, PA 19020
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Extended Stay America - Philadelphia - Bensalem
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A recent review
3 of 5 stars reviewed 2 weeks ago
dschempp Oakland, California
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93 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Mount Pleasant, Pennsylvania
Level Contributor
14 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

Good: Room was clean, spacious, full kitchen is a great plus. Nice guest laundry room with multiple washers and dryers. Elevators were very quick. Bad: Breakfast was taken down early. Wouldn't put out any more coffee at 9 am because they couldn't have leftovers. No toilet tissue in room on arrival. Smelly and hot in common areas. I would not... More 

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Oakland, California
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 2 weeks ago

When we got there, the floors in the bathroom and kitchen area left foot prints when you walked on them. When I called the front desk, they said it was because of the cleaning agent they use. The front desk person said she would come up and rinse it further. After dinner, we came back and it was, indeed, better,... More 

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1 review
3 of 5 stars Reviewed 3 weeks ago via mobile

Good price ($69 per night) for a quick 2 day solo stay to sightsee and visit Parx casino and racetrack for the Belmont Stakes. Very convenient, just across the street about 1 mile from the casino and track. Plenty of restaurants in immediate area. Nice having a kitchenette and I did not mind not having the room cleaned since I... More 

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Manager_11525, General Manager at Extended Stay America - Philadelphia - Bensalem, responded to this review

Thank you for taking the time to write a review of our hotel. It is so rewarding to read that you had a wonderful stay with us. Thank you for your comments. I am glad to read that you were pleased with our clean rooms and felt safe during your stay. The staff and I would like to thank you... More 

Brooklyn, New York
Level Contributor
37 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Went there for memorial day weekend with my husband. I stayed at this location because they are pet friendly which is a plus. the Location was across from the Parx casino which is great, so you really dont have to take your car. The downfall is, no pool, no benches to sit outside, no chairs, Nothing ! maid service does... More 

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Manager_11525, General Manager at Extended Stay America - Philadelphia - Bensalem, responded to this review

Thank you for your recent review of your stay. I sincerely apologize that our linens and our amenities were not to your satisfaction. In response to your feedback, I will make sure our linens are thoroughly inspected before they are placed in guest rooms. Our team is committed to satisfying our guests, so we are very thankful for your feedback.... More 

Washington DC, District of Columbia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed May 7, 2015

Pleasant staff that we laughed with. Conveniently located. VERY welcoming to our Rottweiler. I did read other reviews, so I knew to go to the front desk to ask for a coffee pot and coffee. They have signage by the bed, but it is a tad on the vague side and not in the kitchen. Just go to the front... More 

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Manager_11525, General Manager at Extended Stay America - Philadelphia - Bensalem, responded to this review

I want to thank you for taking the time to post a review of your stay. I truly appreciate your comments regarding our staff and accommodations. The loud noise you are referring to was our washing machine that was off balance. We have fixed the problem since you stayed with us. Thank you again for sharing your experience with us.... More 

Bensalem, Pennsylvania
1 review
1 of 5 stars Reviewed March 29, 2015

I have never experienced a complete lack of regard to customer satisfaction until now! Extended Stay Americia claims they clean each room weekly and they do...WEAKLY ! I arrived after My weekly cleaning to find the bed a only made up, not linins changed , NO BATHROOM CLEANING, only towels changed and no one ran a vacume . I wish... More 

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Manager_11525, General Manager at Extended Stay America - Philadelphia - Bensalem, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. The situation you described regarding housekeeping is truly unacceptable. We are very sorry for your experience. As this hotel’s manager, I can assure you that I have spoken to all of our housekeepers and reviewed our cleanliness standards with them to ensure your experience... More 

1 review
1 of 5 stars Reviewed March 15, 2015 via mobile

So I stayed here not once but twice never again. I remember grabbing breakfast with my husband and one of the staff members just kept staring at us the whole times is if we weren't allowed to take anything . And we had a late check out the manager and her staff tried throwing out me and my family she... More 

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Manager_11525, General Manager at Extended Stay America - Philadelphia - Bensalem, responded to this review

Thank you for your recent review of your stay. The service situation you described is unacceptable, and I sincerely apologize for your inconvenience. Your comments were reviewed by our staff, and I will make sure the customer service you recieved will not happen again. I really appreciate your bringing this to our attention. I invite you to contact me, at... More 

Branchburg, New Jersey
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed February 17, 2015

Thought it was a little odd that for a hotel that has a kitchen in their rooms, no utensils, plates/bowls, or even a coffee pot were provided. These items were supposed to be requested at the front desk. But at the end of a long night, the last thing I wanted to do was have to deal with the front... More 

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Manager_11525, General Manager at Extended Stay America - Philadelphia - Bensalem, responded to this review

Thank you for the feedback about your stay at our hotel. I sincerely apologize that our hotel did not meet your expectations. In response to your feedback, I will pass along your concerns to the rest of the team. I would like you to know that we removed the dishes to make it more convenient for our guests by letting... More 

North Babylon, New York
2 reviews
4 of 5 stars Reviewed December 8, 2014

I've stayed here twice now to play poker at Parx Casino. Both times the rooms seem fairly recently renovated and new. The kitchens were in good working order (though I only actually "cooked" the second time. The bathrooms were clean and pleasant. The beds were comfortable, though the pillows seemed a bit "random". The first time I stayed back in... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Philadelphia - Bensalem, responded to this review

Thank you so much for sharing your experience with us. I truly appreciate your comments regarding the cleanliness and comfort of your room. I am pleased to read that our staff was able to accommodate your late check-in. Still, I do apologize that your room had an unpleasant odor. In response to your review, I will be working with my... More 

1 review
5 of 5 stars Reviewed November 30, 2014

I've been at this hotel for about 6 weeks. The staff is friendly, the room comfortable, spacious and maintained clean. Sharon the manager is always there to help with any questions about the area. Sue is there at the desk for a quick chat before I sign in for the night. The entire staff is here to make you feel... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Philadelphia - Bensalem, responded to this review

Thank you for taking the time to write a review of your stay. We truly appreciate your comments regarding the friendliness of our staff. We are so glad to read that we made you feel at home. It is also great to know that our location was so convenient for you, and that you strongly recommend our hotel. Thank you... More 

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