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Extended Stay America - Philadelphia - Bensalem

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3216 Tillman Drive, Bensalem, PA 19020
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1 room 1 adult
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Extended Stay America - Philadelphia - Bensalem
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107 Reviews from our TripAdvisor Community

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Southampton, Pennsylvania
Level Contributor
18 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
3 of 5 stars Reviewed 1 week ago

I have stayed at this particular Extended Stay several times within the past few months. While the rooms were always cleaned and well stocked, there were some problems with my stay. The main one was that at night, several times I would hear (and feel) a door around me banged (I assume by opening and closing) but it would be... More 

Helpful?
Thank BADPARXING
Manager_11525, General Manager at Extended Stay America - Philadelphia - Bensalem, responded to this review

Thank you for the feedback about your stay at our hotel. I sincerely apologize that your stay was not to our company’s high standards. I discussed your comments with our staff, and we will take every step necessary to reduce the amount of noise created when we are accessing our housekeeping closets. I also asked our maintenance engineer to repair... More 

Ocean City, New Jersey
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 1 week ago

We needed rooms that accept pets and have a kitchenette in case we need to stay longer than planned if the shore is flooded. We have stayed here for Superstorm Sandy and it was great, so we decided to go with a known hotel. The manager, Mark was great, Margaret at the front desk during the day was so nice... More 

Helpful?
Thank KimGra
Old Bridge, New Jersey
1 review
5 of 5 stars Reviewed January 3, 2016

Booked this room last minute for New Year's Eve trip to Parx Casino. Excellent price for last minute's arrangements. The room is gigantic, and clean. Love the curved shower curtain. The staff couldn't be any friendlier nor better.

Helpful?
Thank papi51855
Hurlock, Maryland
1 review
5 of 5 stars Reviewed September 13, 2015

I stayed in room 102, everything was very nice, they cleaned the room once a week and left clean towels, changed sheets, made sure everything you needed was there for you (tissues, toilet paper, soap) If you needed anything all you had to do was ask, I enjoyed my stay and if I am in the area again I would... More 

Helpful?
Thank ElizabethRoe
Manager_11525, General Manager at Extended Stay America - Philadelphia - Bensalem, responded to this review

I want to thank you for taking the time to post a review of your stay. I am thrilled that we were able to accommodate your needs with a home away from home experience! Once more, thank you for posting your review. We look forward to having you visit with us again in the future. More 

Fairfax County, Virginia
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed September 7, 2015 via mobile

My wife and I returned to the Philadelphia area to visit family friends after moving to Northern Virginia earlier this year. The room was booked at a great rate through Priceline. The positives (there were a few) included location - proximal to those we were visiting, the AC in the room was blasting and kept the room cold, we were... More 

Helpful?
Thank erskit
Manager_11525, General Manager at Extended Stay America - Philadelphia - Bensalem, responded to this review

Thank you for the feedback about your stay at our hotel. The situation you described regarding the exterior door is truly regrettable. We are very sorry for your experience. To prevent this from happening again, my team is aware of the issue you had and will be keeping a better eye on those areas. Thank you very much for bringing... More 

Windsor, Canada
Level Contributor
18 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed August 24, 2015

Extended Stay in Bensalem is in a great location where you can shop for anything you need from food to clothes to household items to gifts, etc. There are plenty of restaurants nearby which range from fast food to comfy dining to fine dining. The Parx Casino is within walking distance. Sesame Place is not far but you do need... More 

Helpful?
Thank SassyAAWAA
Manager_11525, General Manager at Extended Stay America - Philadelphia - Bensalem, responded to this review

Thank you so much for sharing your experience with us. I truly appreciate your comments regarding our hotel and all the amenities we offer. I’m thrilled we were able to provide you with a home away from home experience! Thank you again for posting your review. I do hope that you will return to our hotel, or any of our... More 

Philadelphia, Pennsylvania
1 review
3 of 5 stars Reviewed August 22, 2015 via mobile

Bathroom sink leaked all over floor. And no hot water at all staff was polite. But the ability to bathe myself and my son with hot water would be nice. Tv choices lacking for a 5 yr old also the use of washer and dryer should be included. And there free breakfast is lacking to say the least. Nasty muffins... More 

Helpful?
Thank Adam R
Manager_11525, General Manager at Extended Stay America - Philadelphia - Bensalem, responded to this review

Thank you for taking the time to write a review of your stay. Please accept our apologies that your stay was not to your expectations. In response to your feedback, I will have our maintenance engineer inspect your room to ensure everything is functioning properly as well as making sure we are clearly communicating our amenities during guest arrivals. We... More 

New York City, New York
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 stars Reviewed August 2, 2015

They don't clean the rooms while you're there, which is odd. You have to request kitchenware, not in room. Towels are not replaced and kind of Skanky. Staff is lovely. It's great if you're doing a multi day tourney at parx (which I was ). Could offer a pay movie option, vs just cable. Bed is fine, an extra blanket... More 

Helpful?
Thank Pokergal123
Manager_11525, General Manager at Extended Stay America - Philadelphia - Bensalem, responded to this review

The feedback provided in your review is much appreciated. I appreciate your comments about our staff; however, I sincerely apologize that our amenities were not to your expectations. We provide housekeeping services to guests staying eight or more nights; however, these services are always available upon request for an additional fee. In response to your feedback, we will make sure... More 

Bensalem, Pennsylvania
1 review
5 of 5 stars Reviewed July 30, 2015

Great location - close to food establishments. Personnel friendly and courteous. Easy checking in and checking out. Clean and organized. Relaxing colors and décor. Room were well kept and well stocked with toiletries and towels.

Helpful?
Thank John L
Manager_11525, General Manager at Extended Stay America - Philadelphia - Bensalem, responded to this review

Thank you so much for posting a review of our property. I am thrilled we were able to provide you with a home away from home experience! I truly appreciate your comments regarding our friendly staff, convenient location and comfortable rooms. Thank you again for your kind words. The staff and I would love to provide you with another comfortable... More 

Philadelphia, Pennsylvania
2 reviews
2 of 5 stars Reviewed July 26, 2015

Made a reservation for two nights for Parents, one of which needs a walker and handicap facilities. Called hotel num directly, more than once, stating that we had two important needs and spoke to two different employees, both of which confirmed our needs, which were: 1st) Room needs to have tub/shower handicap accessible with roll-in tub/shower. 2nd) Room needs to... More 

Helpful?
Thank edutek
Manager_11525, General Manager at Extended Stay America - Philadelphia - Bensalem, responded to this review

I appreciate you bringing your experience to our attention. Please accept my sincere apologies that your room type was unavailable upon your arrival. To uphold our company’s high standards, we will work to make sure we are more mindful of our room inventory moving forward. I really appreciate you bringing this to our attention. If you would like to discuss... More 

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