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Extended Stay America - Philadelphia - Bensalem

Certificate of Excellence
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3216 Tillman Drive, Bensalem, PA 19020
Extended Stay America - Philadelphia - Bensalem
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Certificate of Excellence 2014
A recent review
3 of 5 stars Reviewed February 17, 2015
AnnabelleG123 Branchburg, New Jersey
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87 reviews from our community

Traveler rating
    54
    12
    9
    5
    7
See reviews for
9
15
14
26
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
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  • All months
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    (16)
  • Jun-Aug only
    (20)
  • Sep-Nov only
    (28)
  • Dec-Feb only
    (23)
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1 review
1 of 5 stars Reviewed 2 weeks ago via mobile

So I stayed here not once but twice never again. I remember grabbing breakfast with my husband and one of the staff members just kept staring at us the whole times is if we weren't allowed to take anything . And we had a late check out the manager and her staff tried throwing out me and my family she... More 

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Branchburg, New Jersey
Reviewer
5 reviews 5 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed February 17, 2015

Thought it was a little odd that for a hotel that has a kitchen in their rooms, no utensils, plates/bowls, or even a coffee pot were provided. These items were supposed to be requested at the front desk. But at the end of a long night, the last thing I wanted to do was have to deal with the front... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Philadelphia - Bensalem, responded to this review

Thank you for the feedback about your stay at our hotel. I sincerely apologize that our hotel did not meet your expectations. In response to your feedback, I will pass along your concerns to the rest of the team. I would like you to know that we removed the dishes to make it more convenient for our guests by letting... More 

North Babylon, New York
2 reviews
4 of 5 stars Reviewed December 8, 2014

I've stayed here twice now to play poker at Parx Casino. Both times the rooms seem fairly recently renovated and new. The kitchens were in good working order (though I only actually "cooked" the second time. The bathrooms were clean and pleasant. The beds were comfortable, though the pillows seemed a bit "random". The first time I stayed back in... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Philadelphia - Bensalem, responded to this review

Thank you so much for sharing your experience with us. I truly appreciate your comments regarding the cleanliness and comfort of your room. I am pleased to read that our staff was able to accommodate your late check-in. Still, I do apologize that your room had an unpleasant odor. In response to your review, I will be working with my... More 

1 review
5 of 5 stars Reviewed November 30, 2014

I've been at this hotel for about 6 weeks. The staff is friendly, the room comfortable, spacious and maintained clean. Sharon the manager is always there to help with any questions about the area. Sue is there at the desk for a quick chat before I sign in for the night. The entire staff is here to make you feel... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Philadelphia - Bensalem, responded to this review

Thank you for taking the time to write a review of your stay. We truly appreciate your comments regarding the friendliness of our staff. We are so glad to read that we made you feel at home. It is also great to know that our location was so convenient for you, and that you strongly recommend our hotel. Thank you... More 

Harrisburg, Pennsylvania
1 review
1 of 5 stars Reviewed November 2, 2014

I stay here at least two, three times a week through work. Everytime I come the rooms look like they haven't been cleaned for week, the towels are thin and stained and I have to check them over before I use them to find the least dirtiest. Most of the hotel staff are friendly. Although one lied to us they... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Philadelphia - Bensalem, responded to this review

Thank you for the feedback about your stay at our hotel. I sincerely apologize that when you arrived the front desk agent explained that we did not have a smoking room available. As this hotel’s manager, I can assure you that I have spoke to the agent and reviewed our reservation and check-in procedures with them to ensure your experience... More 

1 review
5 of 5 stars Reviewed October 14, 2014

I travel about 40 weeks a year so I'm pretty seasoned on nice hotels, fancy hotels, nasty hotels and the hotels I choose to stay at. In this area I have choices and this is my choice. Sharon and her staff truly make you feel at home and welcome. I honestly can't think of anything to complain about. I travel... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Philadelphia - Bensalem, responded to this review

It is so rewarding to read that you had a memorable stay with us. I truly appreciate your comments regarding our friendly and welcoming staff as well as our excellent location. I am so glad that we have been able to make you feel so welcome at our hotel, and that you and your dog will continue to stay with... More 

Contributor
11 reviews 11 reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed August 13, 2014

My husband and I brought our almost 4 year old to Sesame place this summer and decided to stay here because he had a voucher. We were completely impressed with this establishment. The place was recently renovated and extremely clean. It was so nice to have a full sized fridge in the room. The staff was so friendly and accommodating!!... More 

Was this review helpful? Yes 1
Commack, New York
2 reviews
4 of 5 stars Reviewed August 11, 2014

Excellent value for Poker event rate. 3 minutes from poker room. Walk to great restaurant (Carrabba's); great experience with reservation and check-in. But skip the general reservation number and go directly to the hotel (ext. 4)

Was this review helpful? Yes
Harrisburg, Pennsylvania
1 review
5 of 5 stars Reviewed June 7, 2014

I enjoy my stay here. I am a conductor and it is hard enough to be away from home but it's like a home away from home. Sharon the manager is great, she is always very helpful and when I need something dealt with she is on it and always accommodating to my every need, she is awesome The first... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Philadelphia - Bensalem, responded to this review

Thank you for taking the time to post such a great review of our hotel. I am glad that you were pleased with our staff during your visit. It's great to hear that we were able to provide you with a "home away from home" experience. Thank you for choosing Extended Stay America. We hope to see you again, should... More 

Great Barrington, Massachusetts
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 27, 2014

We're a week into a three week stay, and so far we've been very pleased and impressed with the hotel. The room we're in was very clean when we arrived, the decor is attractive and comfortable, and the kitchen has all the necessary accoutrements. The staff has been friendly and helpful, and two small problems we had on our first... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Philadelphia - Bensalem, responded to this review

Thank you for taking the time to write such a great review of our hotel. I am glad that you are enjoying your clean, comfortable room and your fully equipped kitchen. As well, it is great to hear that you are finding our staff to be friendly and helpful during your stay with us. Still, I apologize for the problems... More 

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