We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Extended Stay America - Philadelphia - Bensalem

2.5 of 5
Hotel website
Hotel deals
3216 Tillman Drive, Bensalem, PA 19020
Special Offer
SAVE 15% TODAY!
Extended Stay America - Philadelphia - Bensalem
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 6 more sites!
A recent review
3 of 5 stars reviewed 2 days ago
Havie1818 Brooklyn, New York
Write a Review

90 reviews from our community

Traveler rating
    54
    13
    10
    5
    8
See reviews for
10
16
14
27
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
Date | Rating
  • English first
  • Any
English first
  • All months
    (90)
  • Mar-May only
    (19)
  • Jun-Aug only
    (20)
  • Sep-Nov only
    (28)
  • Dec-Feb only
    (23)
All months
Brooklyn, New York
Senior Contributor
35 reviews 35 reviews
19 hotel reviews
44 helpful votes 44 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

Went there for memorial day weekend with my husband. I stayed at this location because they are pet friendly which is a plus. the Location was across from the Parx casino which is great, so you really dont have to take your car. The downfall is, no pool, no benches to sit outside, no chairs, Nothing ! maid service does... More 

Was this review helpful? Yes
Washington DC, District of Columbia
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed 3 weeks ago

Pleasant staff that we laughed with. Conveniently located. VERY welcoming to our Rottweiler. I did read other reviews, so I knew to go to the front desk to ask for a coffee pot and coffee. They have signage by the bed, but it is a tad on the vague side and not in the kitchen. Just go to the front... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Philadelphia - Bensalem, responded to this review

I want to thank you for taking the time to post a review of your stay. I truly appreciate your comments regarding our staff and accommodations. The loud noise you are referring to was our washing machine that was off balance. We have fixed the problem since you stayed with us. Thank you again for sharing your experience with us.... More 

Bensalem, Pennsylvania
1 review
1 of 5 stars Reviewed March 29, 2015

I have never experienced a complete lack of regard to customer satisfaction until now! Extended Stay Americia claims they clean each room weekly and they do...WEAKLY ! I arrived after My weekly cleaning to find the bed a only made up, not linins changed , NO BATHROOM CLEANING, only towels changed and no one ran a vacume . I wish... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Philadelphia - Bensalem, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. The situation you described regarding housekeeping is truly unacceptable. We are very sorry for your experience. As this hotel’s manager, I can assure you that I have spoken to all of our housekeepers and reviewed our cleanliness standards with them to ensure your experience... More 

1 review
1 of 5 stars Reviewed March 15, 2015 via mobile

So I stayed here not once but twice never again. I remember grabbing breakfast with my husband and one of the staff members just kept staring at us the whole times is if we weren't allowed to take anything . And we had a late check out the manager and her staff tried throwing out me and my family she... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Philadelphia - Bensalem, responded to this review

Thank you for your recent review of your stay. The service situation you described is unacceptable, and I sincerely apologize for your inconvenience. Your comments were reviewed by our staff, and I will make sure the customer service you recieved will not happen again. I really appreciate your bringing this to our attention. I invite you to contact me, at... More 

Branchburg, New Jersey
Reviewer
5 reviews 5 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed February 17, 2015

Thought it was a little odd that for a hotel that has a kitchen in their rooms, no utensils, plates/bowls, or even a coffee pot were provided. These items were supposed to be requested at the front desk. But at the end of a long night, the last thing I wanted to do was have to deal with the front... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Philadelphia - Bensalem, responded to this review

Thank you for the feedback about your stay at our hotel. I sincerely apologize that our hotel did not meet your expectations. In response to your feedback, I will pass along your concerns to the rest of the team. I would like you to know that we removed the dishes to make it more convenient for our guests by letting... More 

North Babylon, New York
2 reviews
4 of 5 stars Reviewed December 8, 2014

I've stayed here twice now to play poker at Parx Casino. Both times the rooms seem fairly recently renovated and new. The kitchens were in good working order (though I only actually "cooked" the second time. The bathrooms were clean and pleasant. The beds were comfortable, though the pillows seemed a bit "random". The first time I stayed back in... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Philadelphia - Bensalem, responded to this review

Thank you so much for sharing your experience with us. I truly appreciate your comments regarding the cleanliness and comfort of your room. I am pleased to read that our staff was able to accommodate your late check-in. Still, I do apologize that your room had an unpleasant odor. In response to your review, I will be working with my... More 

1 review
5 of 5 stars Reviewed November 30, 2014

I've been at this hotel for about 6 weeks. The staff is friendly, the room comfortable, spacious and maintained clean. Sharon the manager is always there to help with any questions about the area. Sue is there at the desk for a quick chat before I sign in for the night. The entire staff is here to make you feel... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Philadelphia - Bensalem, responded to this review

Thank you for taking the time to write a review of your stay. We truly appreciate your comments regarding the friendliness of our staff. We are so glad to read that we made you feel at home. It is also great to know that our location was so convenient for you, and that you strongly recommend our hotel. Thank you... More 

Harrisburg, Pennsylvania
1 review
1 of 5 stars Reviewed November 2, 2014

I stay here at least two, three times a week through work. Everytime I come the rooms look like they haven't been cleaned for week, the towels are thin and stained and I have to check them over before I use them to find the least dirtiest. Most of the hotel staff are friendly. Although one lied to us they... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Philadelphia - Bensalem, responded to this review

Thank you for the feedback about your stay at our hotel. I sincerely apologize that when you arrived the front desk agent explained that we did not have a smoking room available. As this hotel’s manager, I can assure you that I have spoke to the agent and reviewed our reservation and check-in procedures with them to ensure your experience... More 

1 review
5 of 5 stars Reviewed October 14, 2014

I travel about 40 weeks a year so I'm pretty seasoned on nice hotels, fancy hotels, nasty hotels and the hotels I choose to stay at. In this area I have choices and this is my choice. Sharon and her staff truly make you feel at home and welcome. I honestly can't think of anything to complain about. I travel... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Philadelphia - Bensalem, responded to this review

It is so rewarding to read that you had a memorable stay with us. I truly appreciate your comments regarding our friendly and welcoming staff as well as our excellent location. I am so glad that we have been able to make you feel so welcome at our hotel, and that you and your dog will continue to stay with... More 

Contributor
11 reviews 11 reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed August 13, 2014

My husband and I brought our almost 4 year old to Sesame place this summer and decided to stay here because he had a voucher. We were completely impressed with this establishment. The place was recently renovated and extremely clean. It was so nice to have a full sized fridge in the room. The staff was so friendly and accommodating!!... More 

Was this review helpful? Yes 2
Questions? Get answers from hotel staff and past guests. Ask a question

31 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (19)
Viewed
Family/play areas (2)
Viewed
Room/suite (4)
Viewed
Bathroom (2)
Viewed
Other (11)

Management photos: Courtesy of the property manager

Viewed
All management photos (12)
Viewed
Dining (1)
Viewed
Bathroom (1)
Viewed
Room/suite (1)
Viewed
Hotel & grounds (2)
Viewed
Other (7)
Check In Check Out
Show Prices
Hotels you might also like...
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check In Check Out Check Out
Price Your Stay