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Extended Stay America - Philadelphia - Bensalem

2.5 of 5
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3216 Tillman Drive, Bensalem, PA 19020
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1 room 1 guest
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Extended Stay America - Philadelphia - Bensalem
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102 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Windsor, Canada
Level Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 1 week ago

Extended Stay in Bensalem is in a great location where you can shop for anything you need from food to clothes to household items to gifts, etc. There are plenty of restaurants nearby which range from fast food to comfy dining to fine dining. The Parx Casino is within walking distance. Sesame Place is not far but you do need... More 

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Philadelphia, Pennsylvania
1 review
3 of 5 stars Reviewed 1 week ago

Bathroom sink leaked all over floor. And no hot water at all staff was polite. But the ability to bathe myself and my son with hot water would be nice. Tv choices lacking for a 5 yr old also the use of washer and dryer should be included. And there free breakfast is lacking to say the least. Nasty muffins... More 

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New York City, New York
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 stars Reviewed 4 weeks ago

They don't clean the rooms while you're there, which is odd. You have to request kitchenware, not in room. Towels are not replaced and kind of Skanky. Staff is lovely. It's great if you're doing a multi day tourney at parx (which I was ). Could offer a pay movie option, vs just cable. Bed is fine, an extra blanket... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Philadelphia - Bensalem, responded to this review

The feedback provided in your review is much appreciated. I appreciate your comments about our staff; however, I sincerely apologize that our amenities were not to your expectations. We provide housekeeping services to guests staying eight or more nights; however, these services are always available upon request for an additional fee. In response to your feedback, we will make sure... More 

Bensalem, Pennsylvania
1 review
5 of 5 stars Reviewed 5 weeks ago

Great location - close to food establishments. Personnel friendly and courteous. Easy checking in and checking out. Clean and organized. Relaxing colors and décor. Room were well kept and well stocked with toiletries and towels.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Philadelphia - Bensalem, responded to this review

Thank you so much for posting a review of our property. I am thrilled we were able to provide you with a home away from home experience! I truly appreciate your comments regarding our friendly staff, convenient location and comfortable rooms. Thank you again for your kind words. The staff and I would love to provide you with another comfortable... More 

Philadelphia, Pennsylvania
2 reviews
2 of 5 stars Reviewed July 26, 2015

Made a reservation for two nights for Parents, one of which needs a walker and handicap facilities. Called hotel num directly, more than once, stating that we had two important needs and spoke to two different employees, both of which confirmed our needs, which were: 1st) Room needs to have tub/shower handicap accessible with roll-in tub/shower. 2nd) Room needs to... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Philadelphia - Bensalem, responded to this review

I appreciate you bringing your experience to our attention. Please accept my sincere apologies that your room type was unavailable upon your arrival. To uphold our company’s high standards, we will work to make sure we are more mindful of our room inventory moving forward. I really appreciate you bringing this to our attention. If you would like to discuss... More 

Cedar Falls, Iowa
Level Contributor
19 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed July 24, 2015

This was the best extended Stay hotel that I have stayed in. Beautiful surroundings, clean and sparkling accommodations, friendly staff. I would recommend this hotel in a heartbeat. It is close to restaurants and almost across the street from a racetrack and casino. .

Was this review helpful? Yes
Manager_11525, Manager at Extended Stay America - Philadelphia - Bensalem, responded to this review

Thank you for your comments. It is so rewarding to read that you had a wonderful stay with us. I am proud of our staff and the great stay they provided to you. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future! More 

Washington DC, District of Columbia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed July 16, 2015

I was incredibly disappointed from the moment I walked into this hotel. I'm traveling for business and needed to request a let check-out. The Radisson down the road allowed me to stay until 3pm 3 weeks ago, but I was told here that check-out is at noon at the latest but I could pay $10 for an extra hour, $25... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Philadelphia - Bensalem, responded to this review

I appreciate you bringing your experience to our attention. Please accept our most sincere apologies that your stay did not meet our company’s high standards. In response to your feedback, we will work to make sure we are clearly communicating our amenities during guest arrivals as well as providing each guest with professional customer service. We continually work to improve... More 

Brooklyn, New York
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed July 10, 2015

My boyfriend and I booked this on shirt notice for the weekend of the 4th. It was very convenient to the Parx casino, and near lots of dining and shopping options. Parx is across the road, and walkable although we drove due to weather. The room was clean and pretty large. AC worked well, and since we had an end... More 

Was this review helpful? Yes
Manager_11525, Manager at Extended Stay America - Philadelphia - Bensalem, responded to this review

I appreciate you taking the time to write a review of your stay with us. I am glad to read that you were pleased with the cleanliness of your room and the area in general. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. More 

Belle River, Canada
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 9, 2015

All the staff are friendly and very helpful. Very accessible to good restaurants and stores. The grounds around the building are very well maintained and attractive. A downfall is there was no trash container out front, I suppose to keep smokers further away from entrance. Grab and go breakfast is quick and easy.

Was this review helpful? Yes
Manager_11525, Manager at Extended Stay America - Philadelphia - Bensalem, responded to this review

Hi Harold, I want to thank you for taking the time to post a review of your stay. I truly appreciate your comments regarding the maintenance of our facility and our friendly staff. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future. More 

Mount Pleasant, Pennsylvania
Level Contributor
18 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed June 27, 2015

Good: Room was clean, spacious, full kitchen is a great plus. Nice guest laundry room with multiple washers and dryers. Elevators were very quick. Bad: Breakfast was taken down early. Wouldn't put out any more coffee at 9 am because they couldn't have leftovers. No toilet tissue in room on arrival. Smelly and hot in common areas. I would not... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Philadelphia - Bensalem, responded to this review

Thank you for providing us with details about your stay. I sincerely apologize for the cleanliness and service issues you experienced. To uphold our company’s high standards, I will be making sure rooms are properly stocked prior to guest arrivals as well as working with our front desk staff on improving our breakfast procedures. We continually work to improve our... More 

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