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All 2 Bensalem accommodations

Extended Stay America - Philadelphia - Bensalem

2.5 of 5 Condominium   |   3216 Tillman Drive, Bensalem, PA 19020
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Extended Stay America - Philadelphia - Bensalem
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Certificate of Excellence 2013
A recent review
5 of 5 stars Reviewed January 27, 2014
Amanda H Great Barrington, Massachusetts
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78 people have reviewed this hotel

Traveler rating
    50
    10
    8
    5
    5
See reviews for
9
14
13
23
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (24)
Date | Rating
  • English first
  • Any
English first
Great Barrington, Massachusetts
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 27, 2014

We're a week into a three week stay, and so far we've been very pleased and impressed with the hotel. The room we're in was very clean when we arrived, the decor is attractive and comfortable, and the kitchen has all the necessary accoutrements. The staff has been friendly and helpful, and two small problems we had on our first... More

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Philadelphia - Bensalem, responded to this review

Thank you for taking the time to write such a great review of our hotel. I am glad that you are enjoying your clean, comfortable room and your fully equipped kitchen. As well, it is great to hear that you are finding our staff to be friendly and helpful during your stay with us. Still, I apologize for the problems... More

Edison, New Jersey
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed January 2, 2014

Made the same trip 2 years ago and had a great time. So we booked again and got a better rate than last time. Staff was friendly and the room was immaculate. Didn't win any money but had a blast at the cascino.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Philadelphia - Bensalem, responded to this review

Ernie - I received a copy of your review, and wanted to take a moment to personally respond. It's great to hear that you enjoyed your first stay so much that you decided to return to our hotel. Plus, I am so glad to read that your second stay far exceeded your expectations, especially when it came to our staff's... More

lincoln , De.
2 reviews
5 of 5 stars Reviewed December 28, 2013

This year again the hotel was clean and neat. The room was clean and inviting.The staff were friendly and everything ready when I arrived. I have had occasion to have a pet in my room and the cost is very reasonable with lots of open space to exercise. I plan on returning next year for seven more weeks.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Philadelphia - Bensalem, responded to this review

Thank you so much for sharing your experience with us. I'm thrilled that you choose to stay with us every year and look forward to your arrival next year, it is always a pleasure to have you visit. We promise to provide you with another clean room and friendly service. The staff and I would like to thank you again... More

Marietta, Ohio
Senior Contributor
28 reviews 28 reviews
9 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed November 23, 2013

Booked here for a long stay. The place was clean, but none of the staff members were on the same page about anything. You would talk to one person and they would give you one rate and then the very next person would give you another. And none were friendly about it. I was also booking for at least a... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Philadelphia - Bensalem, responded to this review

I appreciate you taking the time to write a review of your experience with us. Your comments in regards to level of cleanliness throughout our hotel are much appreciated; yet, I was disheartened to read that our staff did not provide you with great service. In response, I am reviewing our rate packages with the entire team so that we... More

Atlanta, Georgia
1 review
3 of 5 stars Reviewed October 26, 2013

I reserved two rooms with my AMEX card. When we checked in on 10/18/2013, we gave the desk person a card to pay for the second room. The desk person charged the card for both rooms. He said if he charged it back, the funds would not be available until 3-5 business days. We were scheduled to be in Philadelphia... More

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1 review
5 of 5 stars Reviewed October 7, 2013

Home away from home, very clean, comfortable and convenient to a lot of restaurants and across the street from the casino. And easy access in and out. Very Pet friendly and a big field for the dogs to run around in.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Philadelphia - Bensalem, responded to this review

Kyle - I want to thank you for taking the time to post a review of your stay. I am happy to hear that you will be staying with us for the next few weeks and that your room is both comfortable as well as clean. It is also nice to read that you like our hotel's location and that... More

World
2 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed September 3, 2013

Went to Parx Casino and was looking for a place to crash after donating instead of driving home. Right across the main street. Could walk but that's a big main street. Small kitchenette. Bring food if you get hungry at night. Only thing worth it in the vending machine was the cup of noodles. Not filling at all at 4:00AM.... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Philadelphia - Bensalem, responded to this review

Thank you for taking the time to write a review of your stay. I truly appreciate your comments regarding the cleanliness of your room and our hotel's location. I am glad that you enjoyed the in-room kitchen. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to... More

Windsor, Canada
Contributor
11 reviews 11 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed August 16, 2013

From the moment you walk in the door, you are greeted by friendly, smiling, courteous and helpful people. The maintenance man, Michael, and all the housekeeping personnel are personable and helpful. While it is true that, unless you are staying a week or more, the rooms are not cleaned every day unless you sign up for daily service, for a... More

Was this review helpful? Yes
Manager_11525, Manager at Extended Stay America - Philadelphia - Bensalem, responded to this review

Thank you so much for sharing your experience with us. I truly appreciate your comments regarding the entire hotel. When I was reading this, I thought we should make you a spokesperson for ESA. We all love having you stay with us each and every year and look forward to your next visit. We are all looking forward to the... More

Grand Island, New York
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed August 2, 2013

First we were given a room that wasn't clean. They moved us without a problem. Then the second room smelled. We spent the first night trying to air out the room. The second night I asked for Frebreeze and was given it and told that he thought the smell was unacceptable and he would move us except the hotel was... More

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Philadelphia - Bensalem, responded to this review

Bruce - I appreciate you taking the time to write a review of your experience. I sincerely apologize that the first room you entered was not clean and the second had an odor. Please know, our maintenance staff is working to deep clean both rooms so neither of these issues will affect our future guests. As well, I am very... More

Bensalem, Pennsylvania
1 review
5 of 5 stars Reviewed July 23, 2013

I ended up staying at Extended Stay America after my house caught on fire, I have been here for a week now the staff is very friendly and they were there for me and my family for whatever we needed. Yesterday I had one of the staff members (Judy) clean my room and she left my room spotless, I was... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Philadelphia - Bensalem, responded to this review

Annamarie - Thank you so much for sharing your experience with us. I am thrilled that you saw the honesty and integrity of our housekeeper, Judi. She is an excellent employee and goes above and beyond her duties each and every day. I appreciate that you came to me personally to inform me about your experience. Thank you for sharing... More

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Additional Information about Extended Stay America - Philadelphia - Bensalem

Also Known As:
Extended Stay Bensalem
Bensalem Extended Stay
Address: 3216 Tillman Drive, Bensalem, PA 19020
Phone Number:
Location: United States > Pennsylvania > Bucks County > Bensalem
Amenities:
Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #1 of 2 Specialty lodging in Bensalem
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Extended Stay America - Philadelphia - Bensalem 2.5*
Reservation Options:
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