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Extended Stay America - Philadelphia - Bensalem

2.5 of 5
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3216 Tillman Drive, Bensalem, PA 19020
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Extended Stay America - Philadelphia - Bensalem
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A recent review
5 of 5 stars reviewed 6 days ago
Susanplae Cedar Falls, Iowa
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98 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Philadelphia, Pennsylvania
2 reviews
2 of 5 stars Reviewed 4 days ago NEW

Made a reservation for two nights for Parents, one of which needs a walker and handicap facilities. Called hotel num directly, more than once, stating that we had two important needs and spoke to two different employees, both of which confirmed our needs, which were: 1st) Room needs to have tub/shower handicap accessible with roll-in tub/shower. 2nd) Room needs to... More 

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Cedar Falls, Iowa
Level Contributor
19 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

This was the best extended Stay hotel that I have stayed in. Beautiful surroundings, clean and sparkling accommodations, friendly staff. I would recommend this hotel in a heartbeat. It is close to restaurants and almost across the street from a racetrack and casino. .

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Washington DC, District of Columbia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago

I was incredibly disappointed from the moment I walked into this hotel. I'm traveling for business and needed to request a let check-out. The Radisson down the road allowed me to stay until 3pm 3 weeks ago, but I was told here that check-out is at noon at the latest but I could pay $10 for an extra hour, $25... More 

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Brooklyn, New York
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 2 weeks ago

My boyfriend and I booked this on shirt notice for the weekend of the 4th. It was very convenient to the Parx casino, and near lots of dining and shopping options. Parx is across the road, and walkable although we drove due to weather. The room was clean and pretty large. AC worked well, and since we had an end... More 

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Manager_11525, Manager at Extended Stay America - Philadelphia - Bensalem, responded to this review

I appreciate you taking the time to write a review of your stay with us. I am glad to read that you were pleased with the cleanliness of your room and the area in general. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. More 

Belle River, Canada
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

All the staff are friendly and very helpful. Very accessible to good restaurants and stores. The grounds around the building are very well maintained and attractive. A downfall is there was no trash container out front, I suppose to keep smokers further away from entrance. Grab and go breakfast is quick and easy.

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Manager_11525, Manager at Extended Stay America - Philadelphia - Bensalem, responded to this review

Hi Harold, I want to thank you for taking the time to post a review of your stay. I truly appreciate your comments regarding the maintenance of our facility and our friendly staff. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future. More 

Mount Pleasant, Pennsylvania
Level Contributor
18 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed 4 weeks ago

Good: Room was clean, spacious, full kitchen is a great plus. Nice guest laundry room with multiple washers and dryers. Elevators were very quick. Bad: Breakfast was taken down early. Wouldn't put out any more coffee at 9 am because they couldn't have leftovers. No toilet tissue in room on arrival. Smelly and hot in common areas. I would not... More 

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Manager_11525, General Manager at Extended Stay America - Philadelphia - Bensalem, responded to this review

Thank you for providing us with details about your stay. I sincerely apologize for the cleanliness and service issues you experienced. To uphold our company’s high standards, I will be making sure rooms are properly stocked prior to guest arrivals as well as working with our front desk staff on improving our breakfast procedures. We continually work to improve our... More 

Oakland, California
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed June 10, 2015

When we got there, the floors in the bathroom and kitchen area left foot prints when you walked on them. When I called the front desk, they said it was because of the cleaning agent they use. The front desk person said she would come up and rinse it further. After dinner, we came back and it was, indeed, better,... More 

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Manager_11525, General Manager at Extended Stay America - Philadelphia - Bensalem, responded to this review

I appreciate you taking the time to write a review of your experience with us. Please accept our apologies that our amenities were not explained during check-in. We provide housekeeping services to guests staying eight or more nights; however, these services are always available upon request for an additional fee. While we no longer keep dishes in guest rooms, these... More 

1 review
3 of 5 stars Reviewed June 8, 2015 via mobile

Good price ($69 per night) for a quick 2 day solo stay to sightsee and visit Parx casino and racetrack for the Belmont Stakes. Very convenient, just across the street about 1 mile from the casino and track. Plenty of restaurants in immediate area. Nice having a kitchenette and I did not mind not having the room cleaned since I... More 

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Manager_11525, General Manager at Extended Stay America - Philadelphia - Bensalem, responded to this review

Thank you for taking the time to write a review of our hotel. It is so rewarding to read that you had a wonderful stay with us. Thank you for your comments. I am glad to read that you were pleased with our clean rooms and felt safe during your stay. The staff and I would like to thank you... More 

Brooklyn, New York
Level Contributor
42 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
3 of 5 stars Reviewed May 28, 2015

Went there for memorial day weekend with my husband. I stayed at this location because they are pet friendly which is a plus. the Location was across from the Parx casino which is great, so you really dont have to take your car. The downfall is, no pool, no benches to sit outside, no chairs, Nothing ! maid service does... More 

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Manager_11525, General Manager at Extended Stay America - Philadelphia - Bensalem, responded to this review

Thank you for your recent review of your stay. I sincerely apologize that our linens and our amenities were not to your satisfaction. In response to your feedback, I will make sure our linens are thoroughly inspected before they are placed in guest rooms. Our team is committed to satisfying our guests, so we are very thankful for your feedback.... More 

Washington DC, District of Columbia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed May 7, 2015

Pleasant staff that we laughed with. Conveniently located. VERY welcoming to our Rottweiler. I did read other reviews, so I knew to go to the front desk to ask for a coffee pot and coffee. They have signage by the bed, but it is a tad on the vague side and not in the kitchen. Just go to the front... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Philadelphia - Bensalem, responded to this review

I want to thank you for taking the time to post a review of your stay. I truly appreciate your comments regarding our staff and accommodations. The loud noise you are referring to was our washing machine that was off balance. We have fixed the problem since you stayed with us. Thank you again for sharing your experience with us.... More 

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