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Holiday Inn Philadelphia - NE PA Tpke Exit


Holiday Inn Philadelphia - NE PA Tpke Exit
Hotel class 3 of 5
3499 Street Rd, Bensalem, PA 19020
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Traveler Reviews

65% Do not recommend
2.5 of 5 stars 20 reviews
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By trip type
All (20)
[ Date ] [ Rating ]
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4 of 5 stars
projectmger 1 contribution
philadelphia
Jun 8, 2009 | Trip type: Business

I called after 5 PM , to book an emergency Business Dinner Meeting for ten, for the following evening. Although this was my first contact with this hotel, the event coordinator called me that evening, from his home, and described the meeting room and meal options, without pushing the most expensive. The meeting room was more than adequate and the... more

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1 of 5 stars
DieselPhilly 1 contribution
Philly
May 24, 2009 | Trip type: Couples

The place had bugs. I took a picture of it while crawling on the ceiling. It looked like a giant bed Bug. I wrapped the dead bug and left it next to the t.v. I told the front desk about it and they said nothing, just oh sorry. NEVER stay here. No elevator! more

Management response from
Dawn Orlando, manager

Thank you for your recent review. We appreciate the time you took to inform us of your situation. We take pride in our property and we strive to give our guests the experience they deserve and expect. We would like to offer you a hearftelt apology. We can assure you that we have done a thorough inspection of our rooms...

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3 of 5 stars
al4175 16 contributions
Emmaus, Pennsylvania
Mar 21, 2009 | Trip type: Solo travel

Great location. Less than mile from Route 1, PA turnpike, and Philadelphia Park racetrack/casino. Quite a few restaurants nearby including a Hooters directly across Street Road. Room and bath kind of small as others have noted, 1970's style. Refurbished, no problems with amenities. Bed and pillows comfortable, heating/ac unit quiet. Agree with others, the lack of an elevator is annoying... more

Management response from
Jessica Grillone, Manager

Thank you for noticing the changes we have made with our renovations, as we are an older property we always strive to keep our hotel up to date. I am sorry for the problems that you experienced with the internet during your stay with us. We do take the comments and suggestions that our guests provide us seriously and always...

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1 of 5 stars
g0las 1 contribution
Toronto
Mar 10, 2009 | Trip type: Family
1/1 found this review helpful

The rooms were mediocre at best. The food and service in the "restaurant" was horrible. There was not enough staff on for breakfast which meant we waited forever to be served. This, notwithstanding the fact that we were there with a Wedding party so the hotel knew there were going to be over 100 people spending the night and looking... more

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1 of 5 stars
NycFireguy 1 contribution
NYC
Aug 6, 2008 | Trip type: Business

My company was duped when we made reservations. Tried to cancel 10 days prior and they refused. Non refundable pre paid policy. We will never stay at holiday inn again more

Management response from
Jessica Grillone, Manager

I am very sorry that you had a bad experience with us and we were not able to help out when trying to cancel. Unfortunately, you are unable to cancel an advanced purchase reservation. When you book this rate this is made aware to you, as you need to check the box saying that you agree to the terms before...

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2 of 5 stars
Disney323 2 contributions
Massachusetts
Jul 31, 2008 | Trip type: Family

Our purpose for this trip was to take our 3 year old to Sesame Place so we booked this through that package deal. The hotel is clean, and okay, but the beds are like sleeping on a sheet of plywood! We were supposed to check out on Thursday but left a day early bcause we just couldn't sleep on the... more

Management response from
Jessica Grillone, Manager

Thank you for taking the time to write your review. We do appreciate in knowing our guests feedback so we can make the changes needed to improve future stays with us. Since you were here last summer we did go through renovations so now are rooms are updated and are beds are much more comfortable; we actually have guests telling...

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2 of 5 stars
MadgeOwens 14 contributions
PA
Jun 13, 2008 | Trip type: Business
2/2 found this review helpful

This hotel is like stepping back into the 1970's...tired and dreary. At no time during my 3-day stay did I feel "welcomed." There's no elevator, so I carried my bags to second floor. The hallways were warm and damp and smelled from cigarettes. My room? Red stains on the carpet and dingy furniture. Hungry? Go elsewhere. Servers were inept, at... more

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5 of 5 stars
michealb 2 contributions
richmond, va
Mar 26, 2008 | Trip type: Business, Solo travel
0/2 found this review helpful

i was traveling through the area and this hotel was reserved for me by my company. came up and was an easy place to find. i came in and the lobby look nice. the people behind the desk were very friendly. as i came to my room and it was nice. the room was clean had a good internet connection,... more

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4 of 5 stars
DaysofThundr46 23 contributions
Cromwell, Connecticut
Mar 7, 2008 | Trip type: Friends getaway

A friend booked this hotel for us, so, I did not have any control over it. I didnt read anything about this hotel before going here, incase he picked a bad one. Easy to find hotel, arrived, and the desk already knew who we were, and what kind of room we had. They gave us a complementary bag of goodies... more

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4 of 5 stars
michellePhiladelphia 5 contributions
Philadelphia, Pennsylvania
Feb 18, 2008 | Trip type: Family

we went to holiday inn and this hotel is very clean and nice. the staff was very nice and my kids had a wonderful time. we liked it very much. this place is good and i want to thank the staff for being so nice. more

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Holiday Inn Philadelphia - NE PA Tpke Exit Also Known As

Address: 3499 Street Rd, Bensalem, PA 19020