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All 4 Bartonsville hotels

Comfort Inn Heart of the Poconos

2.0 of 5 Hotel   |   SR 611, Bartonsville, PA 18321 (Formerly Quality Inn and Suites Pocono)
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53%
Ranked #1 of 4 hotels in Bartonsville
A recent review
3 of 5 stars Reviewed July 24, 2009
johnthewickerman LANCASTER PA
  • Reviews (174)
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  • Room tips (24)
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174 people have reviewed this hotel

Traveler rating
    40
    47
    38
    22
    27
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61
46
10
15
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (24)
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English first
There are newer reviews for Comfort Inn Heart of the Poconos
See the most recent reviews
LANCASTER PA
Contributor
12 reviews 12 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed July 24, 2009

We booked a suite there over the 4th of July weekend. It was a nice room, but both deds were covered with someone else's hair, we notified the front desk, and the linens were changed promptly. On both days the maid staff only left 2 sets of towels for four people. When were checked out I noticed we were overcharged... More

Was this review helpful? Yes
Jill S, General Manager at Comfort Inn Heart of the Poconos, responded to this review

Thank you for your recent stay at Comfort Inn, Heart of the Poconos and for your valuable feedback. We have greatly improved our guests experience with helpful front desk staff, great bar and lounge specials and new bedding and flat screen tv's. Centrally located in the Pocono Mountains, close to shopping, Camelback Mountain, Mt Airy Casino and great restaurants, you... More

northern NJ
Reviewer
5 reviews 5 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed March 25, 2009

I thought that this place was a great value. the rooms were clean. I'm self-proclaimed nut about the cleanliness of bathrooms and this place didn't bother me in the slightest. Sure - some curing wallpaper but the room was CLEAN. We were given a room right off of the lobby but close to the pool. Kids LOVED the pool/hot tub... More

Was this review helpful? Yes
Jill S, General Manager at Comfort Inn Heart of the Poconos, responded to this review

Thank you for your recent stay at Comfort Inn, Heart of the Poconos and for your valuable feedback. We have greatly improved our guests experience with helpful front desk staff, great bar and lounge specials and new bedding and flat screen tv's. Centrally located in the Pocono Mountains, close to shopping, Camelback Mountain, Mt Airy Casino and great restaurants, you... More

NY
1 review
1 of 5 stars Reviewed March 19, 2009

The hotel room had a flyer telling me I would be 100% satisfied or I would receive a full refund - I just had to speak to a manager. I am not satisfied and yet I can't seem to get my money back. Upon arrival, I requested a cot that I was told would be brought to the room in... More

Was this review helpful? Yes
Jill S, General Manager at Comfort Inn Heart of the Poconos, responded to this review

Thank you for your recent stay at Comfort Inn, Heart of the Poconos and for your valuable feedback. We have greatly improved our guests experience with helpful front desk staff, great bar and lounge specials and new bedding and flat screen tv's. Centrally located in the Pocono Mountains, close to shopping, Camelback Mountain, Mt Airy Casino and great restaurants, you... More

Philadelphia
Senior Contributor
38 reviews 38 reviews
12 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed March 2, 2009

I thought this Comfort Inn was a decent place to stay! We chose the jacuzzi room, which was only about $10 more than a regular room for a Friday night stay. I was surprised that this meant that there was no bathroom door...so if you are staying there as a couple I hope you are comfortable with each other! The... More

Was this review helpful? Yes
Jill S, General Manager at Comfort Inn Heart of the Poconos, responded to this review

Thank you for your recent stay at Comfort Inn, Heart of the Poconos and for your valuable feedback. We have greatly improved our guests experience with helpful front desk staff, great bar and lounge specials and new bedding and flat screen tv's. Centrally located in the Pocono Mountains, close to shopping, Camelback Mountain, Mt Airy Casino and great restaurants, you... More

Pennsylvania
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed February 12, 2009

Very bad experience with reservations. We wanted to change our hotel reservation dates. Usually, you just call the hotel a few days before your scheduled arrival and say we will not be arriving Friday, but will be arriving Saturiday instead and you are done. Not at the Comfort Inn in Bartonsville. They told us that since we were not coming... More

Was this review helpful? Yes
Jill S, General Manager at Comfort Inn Heart of the Poconos, responded to this review

Thank you for your recent stay at Comfort Inn, Heart of the Poconos and for your valuable feedback. We have greatly improved our guests experience with helpful front desk staff, great bar and lounge specials and new bedding and flat screen tv's. Centrally located in the Pocono Mountains, close to shopping, Camelback Mountain, Mt Airy Casino and great restaurants, you... More

delaware
1 review
4 of 5 stars Reviewed December 20, 2008

Like everyone else i was a little hesitant about booking here after reading the reviews. I can honestly say i had a good time here. It was my first trip to the Poconos and there was so many places to chose from. I was on a tight budget like i'm sure everyone is this time of year. We made our... More

Was this review helpful? Yes
Jill S, General Manager at Comfort Inn Heart of the Poconos, responded to this review

Thank you for your recent stay at Comfort Inn, Heart of the Poconos and for your valuable feedback. We have greatly improved our guests experience with helpful front desk staff, great bar and lounge specials and new bedding and flat screen tv's. Centrally located in the Pocono Mountains, close to shopping, Camelback Mountain, Mt Airy Casino and great restaurants, you... More

nj
1 review
1 of 5 stars Reviewed October 26, 2008

"STAY AWAY!" Just returned from a night of NO POWER, leaky ceiling, and no hot water. Stay away from room 166, it was a nightmare! There were stains on the chairs, and water stains on the ceiling in both the bedroom area & shower. We had to request a pail to place under the ceiling leak in the bedroom. My... More

Was this review helpful? Yes
Jill S, General Manager at Comfort Inn Heart of the Poconos, responded to this review

Thank you for your recent stay at Comfort Inn, Heart of the Poconos and for your valuable feedback. We have greatly improved our guests experience with helpful front desk staff, great bar and lounge specials and new bedding and flat screen tv's. Centrally located in the Pocono Mountains, close to shopping, Camelback Mountain, Mt Airy Casino and great restaurants, you... More

Illinois
Senior Contributor
40 reviews 40 reviews
30 hotel reviews
18 helpful votes 18 helpful votes
2 of 5 stars Reviewed October 21, 2008

The hotel is located quite a ways back from the road. It was getting dark when we were looking for it. The sign along the road was not lit, nor were the parking lot lights. We were told that the lights come on automatically and had not been adjusted for the season. Made us wonder about the management. We had... More

Was this review helpful? Yes
Jill S, General Manager at Comfort Inn Heart of the Poconos, responded to this review

Thank you for your recent stay at Comfort Inn, Heart of the Poconos and for your valuable feedback. We have greatly improved our guests experience with helpful front desk staff, great bar and lounge specials and new bedding and flat screen tv's. Centrally located in the Pocono Mountains, close to shopping, Camelback Mountain, Mt Airy Casino and great restaurants, you... More

Reading, PA
1 review
3 of 5 stars Reviewed October 6, 2008

Room was relatively clean without any strong smells. Bedding was clean and comfortable. I'd stay here again.

Was this review helpful? Yes
Jill S, General Manager at Comfort Inn Heart of the Poconos, responded to this review

Thank you for your recent stay at Comfort Inn, Heart of the Poconos and for your valuable feedback. We have greatly improved our guests experience with helpful front desk staff, great bar and lounge specials and new bedding and flat screen tv's. Centrally located in the Pocono Mountains, close to shopping, Camelback Mountain, Mt Airy Casino and great restaurants, you... More

Albany, New York
Top Contributor
53 reviews 53 reviews
30 hotel reviews
56 helpful votes 56 helpful votes
4 of 5 stars Reviewed September 24, 2008

Front desk very hospitable. Clean. Bathroom tissue dispenser was empty. Pool is nice. Whirlpool there is not too aggressive! The exercise room is there too, so it is very hot and humid in it--just one bike, and one treadmill, and it does not open until 10am. Nice bedding and bed. Any even numbered room faces I-80, so one can hear... More

Was this review helpful? Yes
Jill S, General Manager at Comfort Inn Heart of the Poconos, responded to this review

Thank you for your recent stay at Comfort Inn, Heart of the Poconos and for your valuable feedback. We have greatly improved our guests experience with helpful front desk staff, great bar and lounge specials and new bedding and flat screen tv's. Centrally located in the Pocono Mountains, close to shopping, Camelback Mountain, Mt Airy Casino and great restaurants, you... More

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Additional Information about Comfort Inn Heart of the Poconos

Address: SR 611, Bartonsville, PA 18321 (Formerly Quality Inn and Suites Pocono)
Phone Number:
Location: United States > Pennsylvania > Pocono Mountains Region > Bartonsville
Price Range (Based on Average Rates): $
Hotel Class:2 star — Comfort Inn Heart of the Poconos 2*
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Also Known As:
Comfort Inn Heart Of The Poconos Hotel Bartonsville
Comfort Inn Bartonsville
Bartonsville Comfort Inn

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Amenities

Bar / Lounge Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Class
Number of rooms
116

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