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Baymont Inn & Suites Bartonsville Poconos

2.0 of 5
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116 Turtle Walk Lane, Bartonsville, PA 18321 (Formerly Comfort Inn Heart of the Poconos)
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Baymont Inn & Suites Bartonsville Poconos
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Ranked #1 of 4 Hotels in Bartonsville
A recent review
5 of 5 stars Reviewed October 1, 2014
Jamie B
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324 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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There are newer reviews for Baymont Inn & Suites Bartonsville Poconos
See the most recent reviews
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed October 1, 2014

I stay at the Comfort Inn, Heart of the Poconos on a weekly basis for business travel and it is always a positive experience. The staff at the front desk, particularly Georgie and Patricia, are incredibly kind and accommodating. I am always greeted by my first name and provided with a comfortable room. The staff at the hotel truly make... More 

Was this review helpful? Yes 1
Jill S, General Manager at Baymont Inn & Suites Bartonsville Poconos, responded to this review

Thank you for your recent stay at The Comfort Inn, Heart of the Poconos and for your valuable feedback. Wow thank you for the awaesome comment, I'm sure Georgie and Patricia will be excited to hear it. In our business we appreciate the great reviews because our staff works hard to make your stay enjoyable. The entire team thanks you... More 

Brooklyn, New York
1 review
4 of 5 stars Reviewed September 22, 2014

The service from Patricia at the front desk was helpful and pleasurable had a great time at the Lounge as well as the location near everything else. Only wish I know the rooms better for my handicapp MOM to have a room near front door entrance and a better veiw near route 611, but Patricia did her best for us... More 

Was this review helpful? Yes
Jill S, General Manager at Baymont Inn & Suites Bartonsville Poconos, responded to this review

Thank you for your recent stay at The Comfort Inn, Heart of the Poconos and for your valuable feedback. Thank you for your kind comments and I will make sure Patricia and the staff hear all about it. We appreciate the positive feedback and recognize that our staff goes out of there way to make your stay more enjoyable.The entire... More 

Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed September 15, 2014

To begin with, the hotel is located close to many attractions, but it also is located between 2 adult boutique stores. The odor in the lobby and our room was so horrible that we could barely stand to be in the room. We bought and sprayed air freshener but that did not help. I cannot even identify the odor but... More 

Was this review helpful? Yes 2
Jill S, General Manager at Baymont Inn & Suites Bartonsville Poconos, responded to this review

Thank you for your recent stay at The Comfort Inn, Heart of the Poconos and for your valuable feedback. The front desk staff is available to help you in this situation, so I'm curious why you did not let us know so we could possibly change your room or correct the problem. To wait that long, the second day till... More 

Travelers are raving about these Bartonsville hotels

Stroudsburg, Pennsylvania
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed September 13, 2014

We stayed at Comfort Inn Bartonsville and had a horrible experience. 1. The back door was consistently propped open by an ashtray and the door never locked in the evening compromising my safety as a single woman traveling alone. 2. There is no ice machine on the first floor and was advised the ice machine was broken on the second... More 

Was this review helpful? Yes 1
Jill S, General Manager at Baymont Inn & Suites Bartonsville Poconos, responded to this review

Thank you for your recent stay at The Comfort Inn, Safety is a large concern of ours, that is why we employ multiple doorman on the weekends for added hotel safety, I believe we are one of the only ones that do this in the poconos. Rooms are equipped with coaded keys that are only assigned to you as well... More 

Levittown, Pennsylvania
Level Contributor
32 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 stars Reviewed September 12, 2014

I stayed here while traveling for business and chose this hotel because it was close to my destination. I have stayed at other Comfort Inn Hotels and have never had a problem. When I first arrived the hotel looked like it needed some upgrades. I thought it's ok as long as it's clean. Well that went out the window quickly.... More 

Was this review helpful? Yes 1
Jill S, General Manager at Baymont Inn & Suites Bartonsville Poconos, responded to this review

Thank you for your recent stay at The Comfort Inn, Heart of the Poconos and for your valuable feedback. Having a hotel in the Pocono Mountains does require a great deal of cleaning daily , weekly and monthly. Our floors do see large amaounts of traffic from construction workers, families coming back from a hike, to our favorite pets that... More 

Woodhaven, New York
1 review
5 of 5 stars Reviewed September 2, 2014

I am not the type of person to leave reviews, but I have been driving there from new York every few months. It is the best cross between a great country vacation and a hang out place. The owner has done a great job since he took over a few years ago. Too good of a job, now I have... More 

Was this review helpful? Yes
Jill S, General Manager at Baymont Inn & Suites Bartonsville Poconos, responded to this review

Thank you for your recent stay at The Comfort Inn, Heart of the Poconos and for your valuable feedback. We really do appreciate your positivity, it certainly means alot to our staff the works day in and out to go out of their way for the guests. We are currently making some packages with local wineries, new indoor waterparks, ski... More 

Philadelphia, Pennsylvania
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
1 of 5 stars Reviewed September 1, 2014

One star ONLY because there's no option to leave no stars! We stayed here instead of our usual spot because it was closer and slightly less expensive (or so we thought) to where we were visiting-we won't be making that mistake again. I called the "hotel" several days prior and was quoted $90 for the king non-smoking room. When we... More 

Was this review helpful? Yes 1
Jill S, General Manager at Baymont Inn & Suites Bartonsville Poconos, responded to this review

Thank you for your recent stay at The Comfort Inn, Heart of the Poconos and for your valuable feedback. I apologize for any confusion you may have had over your rate when checing in. Our staff prints out a registration card much like any other hotel. The front desk staff shows and circles the rate per night for the guests... More 

Lancaster County, Pennsylvania
1 review
2 of 5 stars Reviewed August 31, 2014

The motel appears run down and in bad need of repair. Torn carpets and dirty windows. On the second night at 2:30AM people next to us in room 216 had a wild party that extended out into the hall. After confronting them to quiet down because people are trying to sleep I was greeted with laughter. I called the front... More 

Was this review helpful? Yes
Jill S, General Manager at Baymont Inn & Suites Bartonsville Poconos, responded to this review

Thank you for your recent stay at The Comfort Inn, Heart of the Poconos and for your valuable feedback. I am confused why would blame the hotel for the loud guest when you said in your own words that when called upon our staff was prompt at despersing the guests that were making the disturbance. We take these situations very... More 

1 review
4 of 5 stars Reviewed August 29, 2014

Rooms were OK and need some updates. Staff is awesome. Lounge inside the hotel has great food, drink, staff, and atmosphere. The owner Steve rocks.Came before and had a vacation from HELL, the staff and overall experience made it worth coming back. I'm here now and having the time of my life, we're sure glad we made the return trip.

Was this review helpful? Yes
Jill S, General Manager at Baymont Inn & Suites Bartonsville Poconos, responded to this review

Thank you for your recent stay at The Comfort Inn, Heart of the Poconos and for your valuable feedback. Thank you for the great compliments and I will be sure to pass them onto the staff and to Steve and his family the runs the hotel. Visit comfortinnpoconos.com for vacation packages and to get a tour of the hotel and... More 

Reading, Pennsylvania
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed August 28, 2014

when we checked in we were told about the lounge & we decided to try it out when we walked in we stood there for a few minutes & no one acknowledged us standing there so we sat down and after about 15 minutes of no one saying anything to us we decided to leave & go out to eat... More 

Was this review helpful? Yes
Jill S, General Manager at Baymont Inn & Suites Bartonsville Poconos, responded to this review

Thank you for your recent stay at The Comfort Inn, Heart of the Poconos and for your valuable feedback. Before booking through a third party remember they do not update their information as you may think and found out, instead call the hotel directly or visit us at comfortinnpoconos.com and you would have seen exactly what we have to offer.... More 

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