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Holiday Inn Express Portland East-Troutdale

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477 NW Phoenix Drive, Troutdale, OR 97060 (Formerly Comfort Inn & Suites)
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1 room 1 guest
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Holiday Inn Express Portland East-Troutdale
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81 Reviews from our TripAdvisor Community

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    28
    12
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (21)
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  • German first
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    (81)
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    (16)
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    (31)
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There are newer reviews for Holiday Inn Express Portland East-Troutdale
See the most recent reviews
Tigard, Oregon
1 review
5 of 5 stars Reviewed May 26, 2014

An bunch of us were celebrating my 50th. we went to check in and they instantly upgraded my room. some of the other guest were arriving late and they said no problem and that they would hold the rooms. We get back from the party and their waiting for me was an pie from Sherrie's. Sasha at the front desk... More 

Was this review helpful? Yes
Level Contributor
30 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
1 of 5 stars Reviewed March 31, 2014

I checked in at 9pm on a Sunday Evening, so, management contact was not an option. I made a reservation on Saturday, March 29, for a two room executive suite for myself and a colleague. When I came to check in on the 30th, I was given a room. I went to the room and noticed right away it was... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express Portland East-Troutdale, responded to this review

Dear Lensdrug, Thank you for your review about your stay. It is truly unfortunate to see that you did not fully enjoy your time at the hotel. We take comments such as these very seriously and would like to follow up with you. We have sent you a private message in effort to obtain more information. I look forward to... More 

Travelers are raving about these Troutdale hotels

Hollywood, Florida
Level Contributor
3 reviews
5 of 5 stars Reviewed February 4, 2014

the hotel was very nice and located conveniantly close to our job site. love the jacuzzi, used it every night for about twenty minutes to thaw and renew my aging muscles. breakfast was ok and saved time as apposed to wasting time stopping somewhere on the way to the job every day. the staff here was excellent and went out... More 

Was this review helpful? Yes
Korissa H, Manager at Holiday Inn Express Portland East-Troutdale, responded to this review

Daniel J, Thank you so much for your feed back! Our staff work very hard to please our guests and we are so happy to hear they had pleased you and your group. Thank you for staying with us and we look forward to seeing you in the Future -Holiday Inn Express Portland-East Troutdale More 

Augusta, Georgia
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed December 31, 2013 via mobile

Enjoyed stay here, very typical holiday inn express. Location a little outside city but not a difficult drive. Sherry ' s restaurant in parking lot convenient. Rooms clean and staff friendly. Would stay Here again.

Was this review helpful? Yes
Roseburg, Oregon
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed December 28, 2013

I paid for my hotel room 315 in cash,when I arrived to my room and took my shoes off the floor was extremely sticky!!!!!!!!!!The bed sheets gave me a rash and bumps on my legs,when I told them about the situation,they did nothing there was no manager onsite,I wanted a refund and they refused to refund me my money!I talked... More 

Was this review helpful? Yes 2
IHGCare, Guest Relations Manager at Holiday Inn Express Portland East-Troutdale, responded to this review

Dear LISA R, Thank you for writing a review about your recent stay with us. We work diligently to ensure our facilities and services are superior and we try our hardest to provide not just good value, but comfortable, clean and friendly accommodations. Please accept our sincere apologies for falling short of your expectations. We take comments such as these... More 

Seattle
Level Contributor
59 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
4 of 5 stars Reviewed November 27, 2013

Because of my IHG Rewards membership, I was greeted with a goodie bag and upgraded to a Junior Suite. The room was very modern and upscale for a HIX. The bed area and living area were separated by a wet bar with mini fridge. The room was both large and well laid out. The Wifi was reliable, which is always... More 

Was this review helpful? Yes 1
Troutdale, Oregon, United States
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed November 22, 2013

Wonderful rooms, quiet. We really enjoyed the pool which was our main reason for the stay. The complimentary breakfast had plenty of choices including fresh hot pancakes! It is tucked behind a truck stop, but you hardly notice. Friendly staff. Steps away from restaurants. I thought is was a tad pricey in comparison to comparable hotels, but still glad I... More 

Was this review helpful? Yes
Eugene, Oregon
Level Contributor
79 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
3 of 5 stars Reviewed October 13, 2013

It is nice to have a Holiday Inn Express in this small community but there were several problems with it. First the good part of my stay. The front desk was effusive... overly effusive. Thanking me for my stay. I also was rewarded with three goodies. I felt a bit awkward because it seemed that I was being overly recognized... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express Portland East-Troutdale, responded to this review

Dear RFA2249, Thank you for taking the time to write your review. We appreciate the positive comments and are glad you were given the room requested. We apologize for the condition in which you found the bathroom. We regret any inconvenience experienced when finding our hotel. We appreciate your honest feedback in order to improve upon our services, and have... More 

Bedfordshire, UK
Level Contributor
28 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed October 11, 2013

We had a room at the back on the west of the building, it's quite noisy because of the big truckstop next door. Quite often, the whole room shakes, not sure whether this is due to the nearby rail line or the truckstop or something within the hotel. The Television volume always comes on really loud (52?!) and there didn't... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express Portland East-Troutdale, responded to this review

Dear John_W_UK, Thank you for writing about your most recent stay with us. We are happy you noticed our staff service. It is our goal to ensure our guests’ satisfaction is met with the excellence of service you expect. Please accept my apologies for any inconveniences caused by the noise challenges you experienced. We appreciate your feedback and allowing us... More 

Columbus, Ohio
Level Contributor
174 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
4 of 5 stars Reviewed September 30, 2013

Staying in Troutdale, you have a fifteen mile head start. There is nothing special about this HI X, but it is clean, the rooms are well appointed, and you get the normal HI free breakfast. Troutdale; however, is the location of a couple of great restaurants - Shirley's Tippy Canoe (as featured on Diners, Drive-ins and Dives) .

Was this review helpful? Yes 2
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