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Holiday Inn Express Portland East-Troutdale

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477 NW Phoenix Drive, Troutdale, OR 97060 (Formerly Comfort Inn & Suites)
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1 room 1 guest
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Holiday Inn Express Portland East-Troutdale
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80 Reviews from our TripAdvisor Community

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Traveler rating
    24
    28
    11
    7
    10
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21
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (21)
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Pasco, Washington
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

We opted to stay at this property after a bad experience at an All-Suite hotel the previous week in West Portland. We found the rooms comfortable, and the hotel staff very welcoming. They gave us good recommendations for dinner. Their were lots of choices for breakfast and the staff kept up with the demand for food. The breakfast area was... More 

Was this review helpful? Yes
Chicago, Illinois
Level Contributor
563 reviews
66 hotel reviews
common_n_hotel_reviews_1bd8 197 helpful votes
4 of 5 stars Reviewed May 18, 2015

Property was just what I expected. Comfortable room. Reasonable breakfast. Just wish they would have had fresh cookies like many other HIE's. Wifi worked well but kept asking us to sign on - again and again.

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Edmonton, Alberta, Canada
Level Contributor
84 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
4 of 5 stars Reviewed April 11, 2015

We had a brief overnight stop here and the Holiday Inn did not disappoint. Good location for us as we arrived at the Portland Airport after dark and only had to drive 15 minutes to the hotel that was just off the I94 on the way to the Columbia Gorge. The hotel has been completely renovated inside and out, so... More 

Was this review helpful? Yes 1
Vancouver, Washington
Level Contributor
47 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 stars Reviewed March 11, 2015

Have stayed here several times this year. Would rate this place higher but too many reoccurring problems. Twice they failed set my wake up call I requested. Twice housekeeping knocked on my door even though I had the do not disturb sign hanging and even once asked the front desk to tell housekeeping to not knock on my door. The... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express Portland East-Troutdale, responded to this review

Dear Bill D, Thank you for sparing some time out of your busy day to write us a feedback regarding your recent stay. I am glad to see the our property's location was convenient for your travel needs. On the other hand, it is regretful to see that the quality of service you have had during your stay may have... More 

Oklahoma
Level Contributor
102 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
4 of 5 stars Reviewed January 31, 2015

Spent 5 nights there last week. The room was clean and well maintained. The linens were crisp and the bed was comfortable. Small fridge and microwave in the room. The staff was very friendly and professional. The breakfast was always well stocked with a great variety of cold and hot items. Yes, there are truck stops on both sides but... More 

Was this review helpful? Yes 1
Redmond, Oregon
Level Contributor
35 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
1 of 5 stars Reviewed November 3, 2014

The hotel is very dated even though the website claims it was new in 2012. The room smelled terribly moldy and stale. The ceiling in the bathroom had black mildew stains on it. The carpets were filthy as well. I would not stay here ever again, I checked out early and found an alternate hotel. The location directly next to... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express Portland East-Troutdale, responded to this review

Dear Lora288, Thank you for taking the time to convey your comments regarding your recent experience with us. Providing excellent customer service is one of the things we pride ourselves on and we are sorry to read that in this case you feel we have fallen short of your expectations. We would love to regain your faith in our hotel... More 

Travelers are raving about these Troutdale hotels

Greenville, SC
Level Contributor
32 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
3 of 5 stars Reviewed October 17, 2014

This hotel was dated but clean. Front desk staff was very helpful. Lady in the breakfast room had a bad cough and at 7 am on Sunday the eggs and sausage gravy were just scrapings in the bottom of the pan. Not our best breakfast experience.

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express Portland East-Troutdale, responded to this review

Dear SCdocsGreenville_SC, Thank you for taking the time to leave us your feedback. It was our pleasure to have hosted you recently and we are happy with your kind comments regarding our font desk staff. On the other hand, I apologize if there were any shortfalls when it comes to breakfast served. Your comments are highly appreciated as these will... More 

2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed September 28, 2014

I stayed a week ago, got a special rate 82 dollars. Went back 7 days later. They wanted to.charge 110.00. Last week the pool was filthy. I complained, nothing but a blank stare. I went across the road and got 80.00 dollar room, just as nice. Im done with this holiday inn.

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express Portland East-Troutdale, responded to this review

Dear Richard T, Thank you for bringing this to our attention. I’m very sorry to hear about your experience on your recent stay. We would like to follow up with you. We have sent you a private message in an effort to obtain more information. I look forward to hearing back from you very soon. Sincerely, Connie D Case Manager... More 

Boise, Idaho
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed September 25, 2014

My last stay at this motel was made especially nice by the front desk staff. During check-in they wished me a Happy Birthday. I had not even remembered! Apparently it popped up from my Holiday Inn club membership. They upgraded my room (very nice) and later in the evening there was a knock at my door, Upon looking out, no... More 

Was this review helpful? Yes 1
Vancouver, Canada
Level Contributor
465 reviews
77 hotel reviews
common_n_hotel_reviews_1bd8 275 helpful votes
3 of 5 stars Reviewed September 12, 2014

Very pleasant and efficient check in for our one night stay, and there were even warm cookies and milk! She thanked us warmly for staying at their hotel which was nice. We pre-paid for a cheaper rate and were given a 3rd floor king room (#304). It was nicely appointed, everything fresh and clean. The sink and vanity are in... More 

Was this review helpful? Yes 2
IHGCare, Guest Relations Manager at Holiday Inn Express Portland East-Troutdale, responded to this review

Dear Linda S, Thank you for writing a review following your recent stay with us. I am delighted to read that despite the noise challenges, you were still able to enjoy your overall experience with us. We apologize for the shortfalls, nevertheless, it was a real pleasure that you were satisfied with most of the services and amenities that we... More 

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