We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Holiday Inn Express Portland East-Troutdale

Hotel website
Hotel deals
477 NW Phoenix Drive, Troutdale, OR 97060 (Formerly Comfort Inn & Suites)
Special Offer
Save 10-30%
Best prices for: 1 room 1 guest
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Holiday Inn Express Portland East-Troutdale
Professional photos View all
Browse nearby
Holiday Inn Express Portland East-Troutdale
Write a Review

78 reviews from our community

Traveler rating
    23
    27
    11
    7
    10
See reviews for
21
17
9
17
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (21)
Date | Rating
  • English first
  • German first
  • Any
English first
  • All months
    (78)
  • Mar-May only
    (15)
  • Jun-Aug only
    (29)
  • Sep-Nov only
    (27)
  • Dec-Feb only
    (7)
All months
Edmonton, Alberta, Canada
Top Contributor
58 reviews 58 reviews
13 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 1 week ago

We had a brief overnight stop here and the Holiday Inn did not disappoint. Good location for us as we arrived at the Portland Airport after dark and only had to drive 15 minutes to the hotel that was just off the I94 on the way to the Columbia Gorge. The hotel has been completely renovated inside and out, so... More 

Was this review helpful? Yes
Vancouver, Washington
Senior Contributor
42 reviews 42 reviews
24 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed March 11, 2015

Have stayed here several times this year. Would rate this place higher but too many reoccurring problems. Twice they failed set my wake up call I requested. Twice housekeeping knocked on my door even though I had the do not disturb sign hanging and even once asked the front desk to tell housekeeping to not knock on my door. The... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express Portland East-Troutdale, responded to this review

Dear Bill D, Thank you for sparing some time out of your busy day to write us a feedback regarding your recent stay. I am glad to see the our property's location was convenient for your travel needs. On the other hand, it is regretful to see that the quality of service you have had during your stay may have... More 

Oklahoma
Top Contributor
81 reviews 81 reviews
32 hotel reviews
45 helpful votes 45 helpful votes
4 of 5 stars Reviewed January 31, 2015

Spent 5 nights there last week. The room was clean and well maintained. The linens were crisp and the bed was comfortable. Small fridge and microwave in the room. The staff was very friendly and professional. The breakfast was always well stocked with a great variety of cold and hot items. Yes, there are truck stops on both sides but... More 

Was this review helpful? Yes
Redmond, Oregon
Senior Contributor
26 reviews 26 reviews
6 hotel reviews
20 helpful votes 20 helpful votes
1 of 5 stars Reviewed November 3, 2014

The hotel is very dated even though the website claims it was new in 2012. The room smelled terribly moldy and stale. The ceiling in the bathroom had black mildew stains on it. The carpets were filthy as well. I would not stay here ever again, I checked out early and found an alternate hotel. The location directly next to... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express Portland East-Troutdale, responded to this review

Dear Lora288, Thank you for taking the time to convey your comments regarding your recent experience with us. Providing excellent customer service is one of the things we pride ourselves on and we are sorry to read that in this case you feel we have fallen short of your expectations. We would love to regain your faith in our hotel... More 

Travelers are raving about these Troutdale hotels

Greenville, SC
Senior Contributor
24 reviews 24 reviews
21 hotel reviews
38 helpful votes 38 helpful votes
3 of 5 stars Reviewed October 17, 2014

This hotel was dated but clean. Front desk staff was very helpful. Lady in the breakfast room had a bad cough and at 7 am on Sunday the eggs and sausage gravy were just scrapings in the bottom of the pan. Not our best breakfast experience.

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express Portland East-Troutdale, responded to this review

Dear SCdocsGreenville_SC, Thank you for taking the time to leave us your feedback. It was our pleasure to have hosted you recently and we are happy with your kind comments regarding our font desk staff. On the other hand, I apologize if there were any shortfalls when it comes to breakfast served. Your comments are highly appreciated as these will... More 

1 review
1 of 5 stars Reviewed September 28, 2014

I stayed a week ago, got a special rate 82 dollars. Went back 7 days later. They wanted to.charge 110.00. Last week the pool was filthy. I complained, nothing but a blank stare. I went across the road and got 80.00 dollar room, just as nice. Im done with this holiday inn.

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express Portland East-Troutdale, responded to this review

Dear Richard T, Thank you for bringing this to our attention. I’m very sorry to hear about your experience on your recent stay. We would like to follow up with you. We have sent you a private message in an effort to obtain more information. I look forward to hearing back from you very soon. Sincerely, Connie D Case Manager... More 

Boise, Idaho
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 25, 2014

My last stay at this motel was made especially nice by the front desk staff. During check-in they wished me a Happy Birthday. I had not even remembered! Apparently it popped up from my Holiday Inn club membership. They upgraded my room (very nice) and later in the evening there was a knock at my door, Upon looking out, no... More 

Was this review helpful? Yes 1
Vancouver, Canada
Top Contributor
432 reviews 432 reviews
74 hotel reviews
245 helpful votes 245 helpful votes
3 of 5 stars Reviewed September 12, 2014

Very pleasant and efficient check in for our one night stay, and there were even warm cookies and milk! She thanked us warmly for staying at their hotel which was nice. We pre-paid for a cheaper rate and were given a 3rd floor king room (#304). It was nicely appointed, everything fresh and clean. The sink and vanity are in... More 

Was this review helpful? Yes 2
IHGCare, Guest Relations Manager at Holiday Inn Express Portland East-Troutdale, responded to this review

Dear Linda S, Thank you for writing a review following your recent stay with us. I am delighted to read that despite the noise challenges, you were still able to enjoy your overall experience with us. We apologize for the shortfalls, nevertheless, it was a real pleasure that you were satisfied with most of the services and amenities that we... More 

Coeur d'Alene, Idaho
Contributor
19 reviews 19 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed September 7, 2014

This is a tired hotel stuck between two truck stops. It was late at night and I had been driving for a long time or I would have left for a different hotel. I assume the price I paid was an inflated holiday weekend rate, because it was not at all fair for the quality of hotel. I would advise... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express Portland East-Troutdale, responded to this review

Dear Robert S, Thank you for your recent stay with us and reviewing our property I am disappointed to hear that your experience with us was not what you expected. I sincerely apologize for for you did not find our hotel to your liking . Kindly be assured that we treat this matter seriously as we always strive to deliver... More 

Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed September 3, 2014

Nice touch calling the night before arrival and asking if we needed special pillows or dinner reservations. Gave us a paper with great locations for dining, too when we arrived. Perfect! Breakfast selections were very good. Will stay at this hotel again. The bed was extra comfortable.

Was this review helpful? Yes
Questions? Get answers from hotel staff and past guests. Ask a question

42 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (5)
Viewed
Hotel & grounds (1)
Viewed
Bathroom (2)
Viewed
Room/suite (2)

Management photos: Courtesy of the property manager

Viewed
All management photos (37)
Viewed
Room/suite (12)
Viewed
Hotel & grounds (14)
Viewed
Dining (2)
Viewed
Pool/beach area (2)
Viewed
Bathroom (1)
Viewed
Other (6)
Hotels you might also like...
Check In Check Out
Prices are for 1 room, 2 adults
Price Your Stay

Amenities

Questions? Get answers from hotel staff and past guests. Ask a question