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Holiday Inn Express Portland East-Troutdale

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477 NW Phoenix Drive, Troutdale, OR 97060 (Formerly Comfort Inn & Suites)
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Holiday Inn Express Portland East-Troutdale
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90 Reviews from our TripAdvisor Community

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Los Angeles
Level Contributor
56 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
3 of 5 stars Reviewed yesterday NEW via mobile

Very nice staff with a very good HIE breakfast. Older furnishings. Electrical outlets in lamps by bed did not work. As a business traveler you know how important outlets can be. Tip: a train comes by a couple of times at night and rooms that are on the far left of the building (viewing building from the front) will hear... More 

Helpful?
Thank ganon
Saint Charles, Missouri
Level Contributor
15 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed November 15, 2015 via mobile

Called to check availability of rooms on 11/13/15. Ms Nicole was so rude on the phone that we didn't even bother. We asked if they take Corporate Lodging Card. Her answer was no and we don't take cash either. Didn't ask if you take cash. Asked about rooms. "The cheap rooms, those rooms, will be ready after 3". Well they... More 

Helpful?
1 Thank TwoOnTheRoad863
IHGCare, Guest Relations Manager at Holiday Inn Express Portland East-Troutdale, responded to this review

Dear TwoOnTheRoad863, Thank you for taking time to write a review. I am sorry to hear about your experience when you called our hotel. We take comments such as these very seriously and would like to follow-up with you. I have sent you a private message in an effort to obtain additional information. I look forward to hearing back from... More 

Travelers are raving about these Troutdale hotels

Portland, Oregon
Level Contributor
32 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed November 12, 2015

Stayed at the Holiday Inn Express Portland East-Troutdale for one night, and I was less than impressed with my room. The cleanliness on the surface appeared decent, but the room had very strong dingy/smokey odor that made it almost unbearable for me. I selected to stay here based on the rate, and I guess it is true that you get... More 

Helpful?
Thank xmikex
IHGCare, Guest Relations Manager at Holiday Inn Express Portland East-Troutdale, responded to this review

Dear xmikex, Thank you for taking the time to write a review of your recent stay. I am pleased to know that you had a smooth check-in. On the other hand, allow me to apologize for any inconvenience you may have experienced due to the unusual smell. Please be assured that this concern will be looked into. I would have... More 

Wentzville, Missouri
Level Contributor
151 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
3 of 5 stars Reviewed October 15, 2015

This was our very last night of a wonderful12 day car trip through Oregon. We chose to stay here due to the ease of getting to the Portland airport the following morning. It wasn't a smooth ending to our trip. When we arrived on a rather warm September afternoon we were met with the news that there had been a... More 

Helpful?
2 Thank JandM44
IHGCare, Guest Relations Manager at Holiday Inn Express Portland East-Troutdale, responded to this review

Dear JandM44, Thank you very much for taking the time to share your thoughts and comments about your stay with us. We are glad that you found our location to be convenient. However, we would like to apologize for the inconvenience caused by the power outage and for falling short of your expectations regarding our staff. We also regret your... More 

Sydney, Australia
Level Contributor
74 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
4 of 5 stars Reviewed October 14, 2015

Convenient to Premium Outlets, be aware that it is between 2 truck stops, the interstate and the train line, however the only thing we heard were the trains as we faced out to the back. They hooted a bit in the night but not enough to disturb our sleep too much. Sharis restaurant at the front of the hotel served... More 

Helpful?
Thank Andona
Seattle
Level Contributor
83 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
2 of 5 stars Reviewed October 12, 2015

I stayed at this Holiday Inn Express location this past weekend for work. The actual hotel was fine, clean, mostly comfortable, well-appointed and spacious rooms, however the staff were completely inept and ruined my stay. I had arrived in town for work, and had to head directly to the event, without checking into the hotel. My assistant was able to... More 

Helpful?
Thank GlobeTrottingPanda
IHGCare, Guest Relations Manager at Holiday Inn Express Portland East-Troutdale, responded to this review

Public acknowledgement: Dear GlobeTrottingPanda, Thank you so much for sharing your experience with our hotel. I would like to apologize for the inconvenience you had with our staff and temperature control among the others. I would like to follow up on this situation that is why I have sent you a private message to obtain more information. I hope that... More 

Seattle, Washington
Level Contributor
65 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 stars Reviewed October 1, 2015

This is a small yet well managed hotel. The area east of Portland is particularly beautiful. Staff was pleasant. Because I have a 7 year old boy that can figure out filters on the TV faster then the rest of our family I am always appreciative of hotel owners that opt out of pitching pornography, which most Holiday Inn properties... More 

Helpful?
Thank dadsthoughts
Art T, General Manager at Holiday Inn Express Portland East-Troutdale, responded to this review

Thank you for staying at our hotel and your kind words about our staff, we hope to see you again so you and your family can explore even more of the Columbia River Gorge area. More 

Madison, WI
Level Contributor
82 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
3 of 5 stars Reviewed September 20, 2015

My multiple night stay at this property got off to a very rocky start. I have a parking tag for disabled parking, and arrived to find window washers taking up all the spaces in the front of the property (and they left their equipment there overnight - and there were other places they could have parked). I checked in and... More 

Helpful?
Thank Lady312
IHGCare, Guest Relations Manager at Holiday Inn Express Portland East-Troutdale, responded to this review

Dear Lady312 , Thank you for taking the time to write a review of your recent stay. It is disheartening to know that our the overall level of service you have received have fallen short of your expectations. Allow me to apologize for the inconvenience you may have experienced, particularly at check-in and with housekeeping. Rest assured that your feedback... More 

Canyon Lake, California
1 review
5 of 5 stars Reviewed September 2, 2015

This Holiday Inn Express is the perfect place to stay whether you're hiking the gorge or grabbing dinner downtown. I couldn't have been more pleased with the friendly staff or the clean and comfortable rooms. Definitely will stay here again. So much to do in the surrounding area.

Helpful?
Thank Amy E
Calgary
Level Contributor
26 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed August 30, 2015

This place is what it is: a HIE on an Interstate. No surprises here, thankfully. The room was clean, beds comfortable and front desk staff very pleasant and helpful. The view from our room left something to be desired: looking out on air conditioning units and other things on what I assume is the breakfast room roof. So be it.... More 

Helpful?
Thank CalgaryLoriB
IHGCare, Guest Relations Manager at Holiday Inn Express Portland East-Troutdale, responded to this review

Dear CalgaryLoriB, Thank you for taking the time to write a review about your stay with us. We are glad that you found our beds to be comfortable and our staff to be very pleasant. However, we would like to apologize for falling short of your expectations regarding our rooms and pool. We give the utmost importance to our guest... More 

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