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Holiday Inn Express Portland East-Troutdale

2.0 of 5 477 NW Phoenix Drive, Troutdale, OR 97060 (Formerly Comfort Inn & Suites)
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Holiday Inn Express Portland East-Troutdale
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Holiday Inn Express Portland East-Troutdale
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75 reviews from our community

Traveler rating
    23
    25
    10
    7
    10
See reviews for
21
16
8
16
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Redmond, Oregon
Senior Contributor
26 reviews 26 reviews
6 hotel reviews
16 helpful votes 16 helpful votes
1 of 5 stars Reviewed November 3, 2014

The hotel is very dated even though the website claims it was new in 2012. The room smelled terribly moldy and stale. The ceiling in the bathroom had black mildew stains on it. The carpets were filthy as well. I would not stay here ever again, I checked out early and found an alternate hotel. The location directly next to... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express Portland East-Troutdale, responded to this review

Dear Lora288, Thank you for taking the time to convey your comments regarding your recent experience with us. Providing excellent customer service is one of the things we pride ourselves on and we are sorry to read that in this case you feel we have fallen short of your expectations. We would love to regain your faith in our hotel... More 

Greenville, SC
Senior Contributor
24 reviews 24 reviews
21 hotel reviews
38 helpful votes 38 helpful votes
3 of 5 stars Reviewed October 17, 2014

This hotel was dated but clean. Front desk staff was very helpful. Lady in the breakfast room had a bad cough and at 7 am on Sunday the eggs and sausage gravy were just scrapings in the bottom of the pan. Not our best breakfast experience.

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express Portland East-Troutdale, responded to this review

Dear SCdocsGreenville_SC, Thank you for taking the time to leave us your feedback. It was our pleasure to have hosted you recently and we are happy with your kind comments regarding our font desk staff. On the other hand, I apologize if there were any shortfalls when it comes to breakfast served. Your comments are highly appreciated as these will... More 

1 review
1 of 5 stars Reviewed September 28, 2014

I stayed a week ago, got a special rate 82 dollars. Went back 7 days later. They wanted to.charge 110.00. Last week the pool was filthy. I complained, nothing but a blank stare. I went across the road and got 80.00 dollar room, just as nice. Im done with this holiday inn.

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IHGCare, Guest Relations Manager at Holiday Inn Express Portland East-Troutdale, responded to this review

Dear Richard T, Thank you for bringing this to our attention. I’m very sorry to hear about your experience on your recent stay. We would like to follow up with you. We have sent you a private message in an effort to obtain more information. I look forward to hearing back from you very soon. Sincerely, Connie D Case Manager... More 

Travelers are raving about these Troutdale hotels

Boise, Idaho
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 25, 2014

My last stay at this motel was made especially nice by the front desk staff. During check-in they wished me a Happy Birthday. I had not even remembered! Apparently it popped up from my Holiday Inn club membership. They upgraded my room (very nice) and later in the evening there was a knock at my door, Upon looking out, no... More 

Was this review helpful? Yes 1
Vancouver, Canada
Top Contributor
399 reviews 399 reviews
71 hotel reviews
178 helpful votes 178 helpful votes
3 of 5 stars Reviewed September 12, 2014

Very pleasant and efficient check in for our one night stay, and there were even warm cookies and milk! She thanked us warmly for staying at their hotel which was nice. We pre-paid for a cheaper rate and were given a 3rd floor king room (#304). It was nicely appointed, everything fresh and clean. The sink and vanity are in... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express Portland East-Troutdale, responded to this review

Dear Linda S, Thank you for writing a review following your recent stay with us. I am delighted to read that despite the noise challenges, you were still able to enjoy your overall experience with us. We apologize for the shortfalls, nevertheless, it was a real pleasure that you were satisfied with most of the services and amenities that we... More 

Coeur d'Alene, Idaho
Contributor
17 reviews 17 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed September 7, 2014

This is a tired hotel stuck between two truck stops. It was late at night and I had been driving for a long time or I would have left for a different hotel. I assume the price I paid was an inflated holiday weekend rate, because it was not at all fair for the quality of hotel. I would advise... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express Portland East-Troutdale, responded to this review

Dear Robert S, Thank you for your recent stay with us and reviewing our property I am disappointed to hear that your experience with us was not what you expected. I sincerely apologize for for you did not find our hotel to your liking . Kindly be assured that we treat this matter seriously as we always strive to deliver... More 

Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed September 3, 2014

Nice touch calling the night before arrival and asking if we needed special pillows or dinner reservations. Gave us a paper with great locations for dining, too when we arrived. Perfect! Breakfast selections were very good. Will stay at this hotel again. The bed was extra comfortable.

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McMinnville, Oregon
Top Contributor
52 reviews 52 reviews
12 hotel reviews
16 helpful votes 16 helpful votes
2 of 5 stars Reviewed September 2, 2014

Where do I begin? This motel was bad in every sense of the word the entire motel smelled a deodorizer which to me is hiding dirt. The check in process was wonderful. The young lady who checked us in was perky, bright and informative. The room was dark it smelled of perfume the curtains were arranged in such a way... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express Portland East-Troutdale, responded to this review

Dear CleoIsh, Thank you for staying with us and leaving a review. I read with much concern the troubles you have encountered during your stay. I sincerely apologize for we fell below your standards on the room condition and truly sorry for our breakfast choices did not live up to your standards. Our main concern is for all our guests... More 

Medford, Oregon
Top Contributor
123 reviews 123 reviews
37 hotel reviews
79 helpful votes 79 helpful votes
4 of 5 stars Reviewed August 26, 2014

Overall I was pleased with my stay at this hotel. It is a bit difficult to see the sign to turn into the driveway. The breakfast offerings were way better than expected based off of other negative reviews. They had everything one would expect and two kinds of meat were offered. Other reviewers mentioned the train and the truck stop... More 

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Seattle, Washington
Senior Contributor
47 reviews 47 reviews
14 hotel reviews
42 helpful votes 42 helpful votes
5 of 5 stars Reviewed August 10, 2014

I am an IHG member so I don't know if this was usual protocol for everyone or what but it was a nice surprise when I received a call the day before I checked in to see if I was going to need anything such as extra pillows, blankets, directions, or dinner reservations! That was a VERY nice touch! Let... More 

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Additional Information about Holiday Inn Express Portland East-Troutdale

Address: 477 NW Phoenix Drive, Troutdale, OR 97060 (Formerly Comfort Inn & Suites)
Phone Number:
Location: United States > Oregon > Troutdale
Price Range (Based on Average Rates): $
Hotel Class:2 star — Holiday Inn Express Portland East-Troutdale 2*
Number of rooms: 73
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Also Known As:
Comfort Inn Troutdale
Troutdale Comfort Inn

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