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All 5 Troutdale hotels

Holiday Inn Express Portland East-Troutdale

2.0 of 5 Hotel   |   477 NW Phoenix Drive, Troutdale, OR 97060 (Formerly Comfort Inn & Suites)
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Holiday Inn Express Portland East-Troutdale
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Ranked #3 of 5 hotels in Troutdale
A recent review
5 of 5 stars Reviewed February 4, 2014
Daniel J Hollywood, Florida
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60 people have reviewed this hotel

Traveler rating
    18
    22
    7
    5
    8
See reviews for
18
12
7
13
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
Date | Rating
  • English first
  • German first
  • Any
English first
Contributor
19 reviews 19 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed 2 weeks ago

I checked in at 9pm on a Sunday Evening, so, management contact was not an option. I made a reservation on Saturday, March 29, for a two room executive suite for myself and a colleague. When I came to check in on the 30th, I was given a room. I went to the room and noticed right away it was... More

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IHGCare, Guest Relations Manager at Holiday Inn Express Portland East-Troutdale, responded to this review

Dear Lensdrug, Thank you for your review about your stay. It is truly unfortunate to see that you did not fully enjoy your time at the hotel. We take comments such as these very seriously and would like to follow up with you. We have sent you a private message in effort to obtain more information. I look forward to... More

Hollywood, Florida
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed February 4, 2014

the hotel was very nice and located conveniantly close to our job site. love the jacuzzi, used it every night for about twenty minutes to thaw and renew my aging muscles. breakfast was ok and saved time as apposed to wasting time stopping somewhere on the way to the job every day. the staff here was excellent and went out... More

Was this review helpful? Yes
Korissa H, Manager at Holiday Inn Express Portland East-Troutdale, responded to this review

Daniel J, Thank you so much for your feed back! Our staff work very hard to please our guests and we are so happy to hear they had pleased you and your group. Thank you for staying with us and we look forward to seeing you in the Future -Holiday Inn Express Portland-East Troutdale More

Augusta, Georgia
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed December 31, 2013

Enjoyed stay here, very typical holiday inn express. Location a little outside city but not a difficult drive. Sherry ' s restaurant in parking lot convenient. Rooms clean and staff friendly. Would stay Here again.

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Roseburg, Oregon
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed December 28, 2013

I paid for my hotel room 315 in cash,when I arrived to my room and took my shoes off the floor was extremely sticky!!!!!!!!!!The bed sheets gave me a rash and bumps on my legs,when I told them about the situation,they did nothing there was no manager onsite,I wanted a refund and they refused to refund me my money!I talked... More

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express Portland East-Troutdale, responded to this review

Dear LISA R, Thank you for writing a review about your recent stay with us. We work diligently to ensure our facilities and services are superior and we try our hardest to provide not just good value, but comfortable, clean and friendly accommodations. Please accept our sincere apologies for falling short of your expectations. We take comments such as these... More

Seattle
Senior Contributor
32 reviews 32 reviews
26 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed November 27, 2013

Because of my IHG Rewards membership, I was greeted with a goodie bag and upgraded to a Junior Suite. The room was very modern and upscale for a HIX. The bed area and living area were separated by a wet bar with mini fridge. The room was both large and well laid out. The Wifi was reliable, which is always... More

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Troutdale, Oregon, United States
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed November 22, 2013

Wonderful rooms, quiet. We really enjoyed the pool which was our main reason for the stay. The complimentary breakfast had plenty of choices including fresh hot pancakes! It is tucked behind a truck stop, but you hardly notice. Friendly staff. Steps away from restaurants. I thought is was a tad pricey in comparison to comparable hotels, but still glad I... More

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Eugene, Oregon
Senior Contributor
30 reviews 30 reviews
20 hotel reviews
53 helpful votes 53 helpful votes
3 of 5 stars Reviewed October 13, 2013

It is nice to have a Holiday Inn Express in this small community but there were several problems with it. First the good part of my stay. The front desk was effusive... overly effusive. Thanking me for my stay. I also was rewarded with three goodies. I felt a bit awkward because it seemed that I was being overly recognized... More

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IHGCare, Guest Relations Manager at Holiday Inn Express Portland East-Troutdale, responded to this review

Dear RFA2249, Thank you for taking the time to write your review. We appreciate the positive comments and are glad you were given the room requested. We apologize for the condition in which you found the bathroom. We regret any inconvenience experienced when finding our hotel. We appreciate your honest feedback in order to improve upon our services, and have... More

Bedfordshire, UK
Senior Contributor
26 reviews 26 reviews
23 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed October 11, 2013

We had a room at the back on the west of the building, it's quite noisy because of the big truckstop next door. Quite often, the whole room shakes, not sure whether this is due to the nearby rail line or the truckstop or something within the hotel. The Television volume always comes on really loud (52?!) and there didn't... More

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IHGCare, Guest Relations Manager at Holiday Inn Express Portland East-Troutdale, responded to this review

Dear John_W_UK, Thank you for writing about your most recent stay with us. We are happy you noticed our staff service. It is our goal to ensure our guests’ satisfaction is met with the excellence of service you expect. Please accept my apologies for any inconveniences caused by the noise challenges you experienced. We appreciate your feedback and allowing us... More

Columbus, Ohio
Top Contributor
90 reviews 90 reviews
15 hotel reviews
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed September 30, 2013

Staying in Troutdale, you have a fifteen mile head start. There is nothing special about this HI X, but it is clean, the rooms are well appointed, and you get the normal HI free breakfast. Troutdale; however, is the location of a couple of great restaurants - Shirley's Tippy Canoe (as featured on Diners, Drive-ins and Dives) .

Was this review helpful? Yes 1
Dublin, Ireland
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed September 18, 2013

The only hotel in all our many years which could not muster a corkscrew. Had to go out in the rain to buy one. No drinking glasses in room. Plastic everywhere. Plastic "cutlery" in breakfast room. Please! Breakfast very poor. Wifi kept dropping out and hotel staff knew nothing. Called the wifi company - it's a known issue on iPads... More

Was this review helpful? Yes
Gulled M, General Manager at Holiday Inn Express Portland East-Troutdale, responded to this review

We would sincerely like offer our apologies for the trouble you experienced during your stay. It is our policy to make sure that every guest that walks out of our doors leaves having had a great experience. We try to go above and beyond whenever possible to let our guest know how much we appreciate them. Thank you for your... More

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Additional Information about Holiday Inn Express Portland East-Troutdale

Also Known As:
Comfort Inn Troutdale
Troutdale Comfort Inn
Address: 477 NW Phoenix Drive, Troutdale, OR 97060 (Formerly Comfort Inn & Suites)
Phone Number:
Location: United States > Oregon > Troutdale
Amenities:
Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 5 hotels in Troutdale
Price Range (Based on Average Rates): $
Hotel Class:2 star — Holiday Inn Express Portland East-Troutdale 2*
Official Description (provided by the hotel):
Conveniently located off I-84 and within minutes from downtown Portland, The Columbia River Gorge, Portland International Airport, Multnomah Falls, The Sandy River and Bonneville Dam. Outdoor enthusiasts will appreciate the wide variety of hiking, biking, camping, hunting and fishing. Experience luxurious accommodations and a plethora of amenities such as a complimentary hot breakfast buffet featuring signature hot items served daily, indoor pool, whirlpool, business center, fitness area, wireless high speed internet access and meeting space that can comfortable accommodate up to 100 people. Historic Troutdale is nestled off the Sandy River and within a short distance from Gresham, Oregon. Located at the gateway of the Columbia Gorge, we are centrally located between Vancouver, Mt. Hood, The Dalles, Hood River, as well as the Oregon Coast. ... more   less 
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