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All 5 Troutdale hotels

Holiday Inn Express Portland East-Troutdale

2.0 of 5 Hotel   |   477 NW Phoenix Drive, Troutdale, OR 97060 (Formerly Comfort Inn & Suites)
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Ranked #3 of 5 Hotels in Troutdale
A recent review
5 of 5 stars reviewed 5 days ago
Neil B Boise, Idaho
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73 reviews from our community

Traveler rating
    23
    25
    9
    7
    9
See reviews for
21
15
8
15
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
Date | Rating
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  • All months
    (73)
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    (13)
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    (29)
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    (25)
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    (6)
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1 review
1 of 5 stars Reviewed 2 days ago NEW

I stayed a week ago, got a special rate 82 dollars. Went back 7 days later. They wanted to.charge 110.00. Last week the pool was filthy. I complained, nothing but a blank stare. I went across the road and got 80.00 dollar room, just as nice. Im done with this holiday inn.

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Boise, Idaho
1 review
5 of 5 stars Reviewed 5 days ago NEW

My last stay at this motel was made especially nice by the front desk staff. During check-in they wished me a Happy Birthday. I had not even remembered! Apparently it popped up from my Holiday Inn club membership. They upgraded my room (very nice) and later in the evening there was a knock at my door, Upon looking out, no... More

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Vancouver, Canada
Top Contributor
285 reviews 285 reviews
64 hotel reviews
155 helpful votes 155 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Very pleasant and efficient check in for our one night stay, and there were even warm cookies and milk! She thanked us warmly for staying at their hotel which was nice. We pre-paid for a cheaper rate and were given a 3rd floor king room (#304). It was nicely appointed, everything fresh and clean. The sink and vanity are in... More

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IHGCare, Guest Relations Manager at Holiday Inn Express Portland East-Troutdale, responded to this review

Dear Linda S, Thank you for writing a review following your recent stay with us. I am delighted to read that despite the noise challenges, you were still able to enjoy your overall experience with us. We apologize for the shortfalls, nevertheless, it was a real pleasure that you were satisfied with most of the services and amenities that we... More

Coeur d'Alene, Idaho
Contributor
17 reviews 17 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 3 weeks ago

This is a tired hotel stuck between two truck stops. It was late at night and I had been driving for a long time or I would have left for a different hotel. I assume the price I paid was an inflated holiday weekend rate, because it was not at all fair for the quality of hotel. I would advise... More

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Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed 3 weeks ago

Nice touch calling the night before arrival and asking if we needed special pillows or dinner reservations. Gave us a paper with great locations for dining, too when we arrived. Perfect! Breakfast selections were very good. Will stay at this hotel again. The bed was extra comfortable.

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McMinnville, Oregon
Top Contributor
51 reviews 51 reviews
13 hotel reviews
15 helpful votes 15 helpful votes
2 of 5 stars Reviewed 4 weeks ago

Where do I begin? This motel was bad in every sense of the word the entire motel smelled a deodorizer which to me is hiding dirt. The check in process was wonderful. The young lady who checked us in was perky, bright and informative. The room was dark it smelled of perfume the curtains were arranged in such a way... More

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IHGCare, Guest Relations Manager at Holiday Inn Express Portland East-Troutdale, responded to this review

Dear CleoIsh, Thank you for staying with us and leaving a review. I read with much concern the troubles you have encountered during your stay. I sincerely apologize for we fell below your standards on the room condition and truly sorry for our breakfast choices did not live up to your standards. Our main concern is for all our guests... More

Medford, Oregon
Top Contributor
119 reviews 119 reviews
37 hotel reviews
71 helpful votes 71 helpful votes
4 of 5 stars Reviewed 5 weeks ago

Overall I was pleased with my stay at this hotel. It is a bit difficult to see the sign to turn into the driveway. The breakfast offerings were way better than expected based off of other negative reviews. They had everything one would expect and two kinds of meat were offered. Other reviewers mentioned the train and the truck stop... More

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Seattle, Washington
Senior Contributor
43 reviews 43 reviews
14 hotel reviews
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed August 10, 2014

I am an IHG member so I don't know if this was usual protocol for everyone or what but it was a nice surprise when I received a call the day before I checked in to see if I was going to need anything such as extra pillows, blankets, directions, or dinner reservations! That was a VERY nice touch! Let... More

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Webster City, Iowa
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed June 24, 2014

Motel was very nice with clean, spacious room. Fitness center was also clean, well lit and equipped good. Pool looked nice. Everything appeared great --- until breakfast. Not sure I have ever encountered one with less choices. Just a few slices of bread, a few english muffins, an empty glass front frig except for a pitcher of milk for cereal,... More

Was this review helpful? Yes 1
Philomath, Oregon
Top Contributor
55 reviews 55 reviews
17 hotel reviews
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed June 12, 2014

I would definitely stay here again. I booked a room so I didn't have to drive up from Corvallis for the triathlon at Blue Lake. Not only was I made to feel very welcome here, but when I asked if I could have something put out for breakfast (just some cereal, coffee and milk) I was told that breakfast would... More

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Additional Information about Holiday Inn Express Portland East-Troutdale

Address: 477 NW Phoenix Drive, Troutdale, OR 97060 (Formerly Comfort Inn & Suites)
Phone Number:
Location: United States > Oregon > Troutdale
Price Range (Based on Average Rates): $
Hotel Class:2 star — Holiday Inn Express Portland East-Troutdale 2*
Number of rooms: 73
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Also Known As:
Comfort Inn Troutdale
Troutdale Comfort Inn

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