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DoubleTree by Hilton Hotel Portland - Tigard

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9575 SW Locust Street, Tigard, OR 97223 (Formerly Phoenix Inn Suites Tigard)
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1 room 1 adult
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DoubleTree by Hilton Hotel Portland - Tigard
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250 Reviews from our TripAdvisor Community

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TOkyo, Japan
1 review
5 of 5 stars Reviewed 1 week ago

The staff are very kind and friendly and they make me fell like coming back home.. The complimentary cookie taste nice. I would like to stay again. I also suggest my friend pick i up "DoubleTree by Holton Portland=Tigard"..

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Hiroaki M
Jeremiah1234, General Manager at DoubleTree by Hilton Hotel Portland - Tigard, responded to this review

Dear Hiroaki M., Thank you for taking the time to send us a 5 star review on TripAdvisor! I appreciate your comments in regards to our friendly staff. I will be sure to let them know how they impacted your stay. Please come see us again soon here at the DoubleTree by Hilton Tigard next time you are in town.... More 

Portland, United States
1 review
2 of 5 stars Reviewed 2 weeks ago

Did not get much sleep due to the hotels lack to handle the noise issue. I called the front desk to help me handle the noise issue in hallways from children running while unattended but they were not available to answer my phone call and no one was at the front desk.

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Eric H
Jeremiah1234, General Manager at DoubleTree by Hilton Hotel Portland - Tigard, responded to this review

Dear Eric H., Thank you for your review of your recent experience at our hotel. We’re very sorry that you encountered an unacceptable level of service. We do our best to make sure all of our guests have a rewarding stay. I will follow up with my team immediately to ensure we take all necessary steps to make sure this... More 

Harbor City, United States
1 review
3 of 5 stars Reviewed 3 weeks ago

Upon arrival we found stains in the bathroom floor and hair in the tub. The next day we were hoping the cleaning crew would take care of this but when we returned to our room, it looked like they didn't even go in there to clean. Very disappointed with the cleanliness of the room.

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Eduardo S
Jeremiah1234, General Manager at DoubleTree by Hilton Hotel Portland - Tigard, responded to this review

Dear Eduardo S., Thank you for your review of your recent experience at our hotel. We’re very sorry that you encountered an unacceptable level of service. We do our best to make sure all of our guests have a rewarding stay. We’ve addressed these issues with our staff and your feedback will help us to continue to improve our training... More 

Bend, United States
Level Contributor
34 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

Most trips to Portland get this hotel as a consideration. Prices vary from time to time but if it's in line with others it's our choice. Clean lobby and restaurant/lounge. Staff is always friendly. Nice little perks for being an Honors member. Pet friendly is a great feature. We usually opt for the king suites as the extra $10 is... More 

Helpful?
Thank Jon B
Jeremiah1234, General Manager at DoubleTree by Hilton Hotel Portland - Tigard, responded to this review

Dear Jon B., Thank you for sending us a great review on TripAdvisor! We are glad you had a taste of our warm, caring service (along with our HHonor perks and dog friendly environment). We look forward to welcoming you back again the next time you stay with us. Have a fantastic day and safe travels! Thanks again, Jeremiah Raymer... More 

Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

Overall great experience. Friendly. Upscale/safe part of town. Rooms were very nice and had a couch and coffee table/ottoman as well as usual desk. Dog friendly. It is worth noting that if you stay in the section towards the rear-3rd Floor actually looks directly into a parking lot. You need to stay on the 4th floor if facing towards the... More 

Helpful?
Thank SEAPAC
Jeremiah1234, General Manager at DoubleTree by Hilton Hotel Portland - Tigard, responded to this review

Dear Seapac, Thank you for taking the time to send us a 5 star review on TripAdvisor! I am happy to hear that you enjoyed our updated rooms and dog friendly environment. We hope to have you back again soon. Have a wonderful day and safe travels! Sincerely, Jeremiah Raymer General Manager More 

Alexandria, Virginia
Level Contributor
3 reviews
3 hotel reviews
4 of 5 stars Reviewed 4 weeks ago via mobile

Im a Hilton honors Diamond. I frequently stay at DoubleTree's and I find them greatly varying in quality. This one is one of the nicer facilities I've been to - clearly recently remodeled. Nice room. Friendly service. That said, I'm sitting at the bar, literally by myself (only patron at the restaurant) and I asked if one of the two... More 

Helpful?
Thank noah876
Jeremiah1234, General Manager at DoubleTree by Hilton Hotel Portland - Tigard, responded to this review

Dear Noah876, Thank you for writing a review on TripAdvisor. Comments from our guests are very important to our staff. I wanted to personally apologize for your experience that you had while staying with us. We regret that we were not able to provide you with the quality of service you deserve during your recent stay. We strive for flawless... More 

TIgard, United States
1 review
4 of 5 stars Reviewed 4 weeks ago

Nice, quiet hotel. Staff very pleasant and helpful. Room was clean. Pool good for grandchildren. Dog friendly with gift jar having poop bags and goodies. I picked up dog poop that people left outside but that is not the fault of the hotel. No hot tub but do have a gym. Breakfast buffet okay and typical of hotel buffets. Good... More 

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Barbara C
Jeremiah1234, General Manager at DoubleTree by Hilton Hotel Portland - Tigard, responded to this review

Dear Barbara C., Thank you for sending us a review on TripAdvisor. I am glad to see that you enjoyed your stay and I will be sure to let the staff know how they made your stay more comfortable. I am sorry to hear about the dog area. I will be sure to get with our maintenance department to make... More 

Klamath Falls, Oregon
Level Contributor
47 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed 4 weeks ago

This hotel is close to our daughter and Washington Square. It is far enough from the freeway to be reasonably quiet. A car is necessary for most activities. This is the major drawback. There is some covered parking, which was important as we were here during a major ice storm and all State offices were closed.

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank 2oldgeesers
Jeremiah1234, General Manager at DoubleTree by Hilton Hotel Portland - Tigard, responded to this review

Dear Valued Guest, Thank you for writing a review on TripAdvisor. Comments from our guests are very important to our staff. I'm glad to hear you were able to have a nice quiet stay during our recent ice storm. We hope to have you back again next time you are visiting family in Tigard. Have a wonderful day and safe... More 

Portland, OR
Level Contributor
40 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
3 of 5 stars Reviewed December 29, 2015

We had booked the family into the Embassy Suites hotel for several days around Christmas and didn't find out until the day before arrival that it was under construction and the pool was closed. Traveling with kids that was a deal breaker. There were several nice things about the Doubletree: The front desk staff was very pleasant, the beds were... More 

Helpful?
Thank mmfun
Jeremiah1234, General Manager at DoubleTree by Hilton Hotel Portland - Tigard, responded to this review

Dear Mmfun, Thank you for writing a review on Trip Advisor. Comments from our guests are very important to our staff. I wanted to personally apologize for your experience that you had while staying with us. We strive for flawless service delivery at our hotel, and we are always looking for ways to ensure that each guest experiences the very... More 

University Place, United States
1 review
3 of 5 stars Reviewed December 27, 2015

The stay was nice and the hotel staff is very friendly. I had a little trouble with the cleanliness off my room. But it was taken care of immediately. The staff was very apologetic and ensured that I continued to enjoy my stay.

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Bridget C
Jeremiah1234, General Manager at DoubleTree by Hilton Hotel Portland - Tigard, responded to this review

Dear Bridget C., Thank you for taking the time to send us a review of your recent stay. I am glad to hear that our friendly staff was able to see to it you were enjoying your stay. I am sorry to hear about the trouble with the room, but happy to hear it was taken care of for you.... More 

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