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DoubleTree by Hilton Hotel Portland - Tigard

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9575 SW Locust Street, Tigard, OR 97223 (Formerly Phoenix Inn Suites Tigard)
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DoubleTree by Hilton Hotel Portland - Tigard
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DoubleTree by Hilton Hotel Portland - Tigard
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205 Reviews from our TripAdvisor Community

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Traveler rating
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    9
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (29)
Date | Rating
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    (62)
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Dallas, TX
Level Contributor
106 reviews
99 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

First of all, this property is tired and old. I arrived in my room and the furniture is of Wal-Mart quality and there were multiple stains in the bathtub which were gross. The bed itself was very comfortable and up to Doubletree standards. However the Internet is PAINFULLY slow! It was always working, but would sometimes take minutes to load... More 

Was this review helpful? Yes 1
Jeremiah1234, General Manager at DoubleTree by Hilton Hotel Portland - Tigard, responded to this review

Dear Guest, Thank you for your recent response. We apologize for the stains in your room and will follow up with our housekeeping department. We have been working on updating our wireless internet throughout the hotel. Hopefully we get the chance to show our improvements next time you're in town! Sincerely, Jeremiah Raymer General Manager 503-624-9000 More 

Maple Valley, Washington
Level Contributor
81 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed 1 week ago

This is a fairly new remodel of an old Phoenix Inn. Property is unusual with 2 "towers", but once you get the layout, its fine. Newly remodeled/repainted, it's fine, and the food/bar area is ok. They even have a courtyard area where you can take your beer and call home. To those who booked through other web sites. DONT. Just... More 

Was this review helpful? Yes
Jeremiah1234, General Manager at DoubleTree by Hilton Hotel Portland - Tigard, responded to this review

Dear Guest, Thank you for taking the time to send us a great review! We are glad to hear you enjoyed your stay. We hope to welcome you back to our hotel very soon! Sincerely, Jeremiah Raymer General Manager 503-624-9000 More 

Level Contributor
28 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 1 week ago

Only stayed one night on way to Seattle. Room was huge with a couch and large sink area. Decorations were up to date and front desk staff was awesome. We had a concern about breakfast and it was taken care of immediately. Breakfast was good but it is $10 which is a little pricey. I would stay here again due... More 

Was this review helpful? Yes
Jeremiah1234, General Manager at DoubleTree by Hilton Hotel Portland - Tigard, responded to this review

Dear Randy, Thank you for the great review of our hotel! We are glad that our staff and amenities made your stay that much better. Hope to see you soon, safe travels! Sincerely, Jeremiah Raymer General Manager More 

Seattle, WA
Level Contributor
38 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
3 of 5 stars Reviewed 2 weeks ago

This was my 4th stay at a Hilton family hotel in the last 3 months, and the previous visits had been phenomenal, so I didn't expect anything less. I stay in a Hilton family hotel as much as possible and will be staying in one again in couple of weeks. However, I have to agree with some of the recent... More 

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Austin
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago

old, dirty, sketchy location, cheap furnishings, smelly, stained, old creaky floors, cracked ceilings, felt like a rejected motel 6 and someone picked it up for cheap and slapped a doubltree brand on it. 1 star at best

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 1
Olympia, WA, United States
2 reviews
5 of 5 stars Reviewed 2 weeks ago

Booked at the DoubleTree Tigard for business trip a few weeks ago. Hotel helped me arrange a ride from the train station and that set the mood for the rest of the stay. I encountered smile after smile and had a great stay. I like the oatmeal they use, much better than the instant stuff at some hotels: slivered almonds... More 

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Jeremiah1234, General Manager at DoubleTree by Hilton Hotel Portland - Tigard, responded to this review

Dear Greg, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Jeremiah Raymer General Manager More 

Mission Viejo, California
Level Contributor
29 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
1 of 5 stars Reviewed 2 weeks ago

I booked a room via Hotels.com. I contacted the hotel front desk by phone at noon on day of my arrival (2 weeks after booking and paying in full for the room), gave them my name and asked form to have my incidental charges put on a corporate credit card. They emailed the form, which my office completed and returned.... More 

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Brisbane, Australia
Level Contributor
74 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Just spent a week here with my hubby as part of his business trip. The room was a good size , but was very dark. We had to have lights on even during the day ( room 445) . Air con in the room is very noisy and had only one speed. We could not run it at night as... More 

Was this review helpful? Yes 1
Jeremiah1234, General Manager at DoubleTree by Hilton Hotel Portland - Tigard, responded to this review

Heg, Thank you for taking the time to review our hotel. I want to apologize for the housekeeping, maintenance and breakfast issues that happened during your stay. I will follow up with our teams to improve our service as we always strive for the best guest experiences. Hopefully we get the chance to make it right for you the next... More 

Seattle, Washington
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed June 23, 2015

Visiting family in Tigard so this was the closest hotel to their home, but we found that it was a great location for other reasons too: close to freeway access, shopping mall, good restaurant the Thirsty Lion. We were upgraded to a suite and the room was fabulous, roomy, kitchenette, very clean and compfy bed. The front desk staff was... More 

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Jeremiah1234, General Manager at DoubleTree by Hilton Hotel Portland - Tigard, responded to this review

Marcia, Thank you for your great review! We are glad to hear that we can be the home away from home when visiting your family in the area. As a team, we strive to make your stay the absolute best and we look forward to having you stay with us again! More 

Seattle, United States
1 review
5 of 5 stars Reviewed June 18, 2015

Excellent location for business or recreational activities in the Portland Oregon area. Close to restaurants, a shopping center and other services. Also very close to major highways. Bottom line is the staff at this location. They make a difference.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Jeremiah1234, General Manager at DoubleTree by Hilton Hotel Portland - Tigard, responded to this review

Salazar, Thank you for your wonderful review of the DoubleTree by Hilton Portland- Tigard! We are glad to hear you enjoyed your stay, our convenient location and our great staff. We look forward to seeing you next time you're in Tigard! More 

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