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Quality Inn Tigard

2.0 of 5
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11460 SW Pacific Hwy, Tigard, OR 97223
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Quality Inn Tigard
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Ranked #6 of 10 Hotels in Tigard
A recent review
3 of 5 stars Reviewed January 27, 2015
ORCRUISER Brookings, Oregon
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91 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Vancouver, Canada
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed February 20, 2015

Hotel seems a bit "tired". At breakfast, pancake maker sported a sign "Out of Order", as did the laundry facilities. Asked for a reduction in rates at checkout, as the toilet was broken, which was refused. I'd not stay again, clearly there are problems here.

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Brookings, Oregon
Senior Contributor
36 reviews 36 reviews
9 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed January 27, 2015

I have stayed at this hotel many times under at least two different names. The room was fine, clean with a very comfy bed. The breakfast was above average and certainly more than a continental breakfast. The problem was with a non-working hair dryer and one employees failure to help me. The first morning I tried to use the hair... More 

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New York
Senior Contributor
24 reviews 24 reviews
6 hotel reviews
16 helpful votes 16 helpful votes
2 of 5 stars Reviewed December 11, 2014

This hotel is definitely what you'd expect for the price. Straight-forward accommodations, dated decor but pretty-well kept. However, a few "oddities" prompted me to assign a lower than average rating: 1. There was a hair on the bed sheets when I arrived 2. I could here people on the side walk below my room, even though I was on the... More 

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Amy A, General Manager at Quality Inn Tigard, responded to this review

We accommodate many guests each evening, and we strive to make their stay a satisfying one. The principal goal of our hotel is to provide dependable service to all of our guests at reasonable prices. Consequently, it's disappointing to learn that you're unhappy. Please accept my sincere apology. More 

Eugene, Oregon
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed November 30, 2014

Stayed two separate occasions. Newly remodeled. Amenities:iron, iron board, blow dryer, fridge, microwave, flat screen tv, around the clock coffee, tea, ice AC,,free wi-fi, and computers in lobby, SPACIOUS room and comfy bed, nice lounge area at entrance, friendly staff, sr and military discounts, quiet, clean, shampoo, conditioner & lotion, soap, swimming pool, exc. room, they take pets :) and... More 

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2 reviews
3 of 5 stars Reviewed November 27, 2014

The front desk people were very friendly. Good continental breakfast. Bed was hard as a rock. Good! Price. Clean room, but garbage was left by side of ice machine by housekeeping was disgusting.over all good deal for the price.

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TigardGM, General Manager at Quality Inn Tigard, responded to this review

I want you to know that the comments and suggestions we receive from our guests are taken seriously. They tell us what we're doing right, what we're doing wrong and how we can improve. Your willingness to share your recent experience is genuinely appreciated. More 

Trumbull, Connecticut
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed October 14, 2014

We now see why the prices are lower, with the location next to a power station, and the breakfast substandard compared to others. The breakfast choices were quite limited, with no fresh fruit. We probably won't stay there again.

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TigardGM, General Manager at Quality Inn Tigard, responded to this review

On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that... More 

Graham, Washington
Top Contributor
164 reviews 164 reviews
27 hotel reviews
67 helpful votes 67 helpful votes
4 of 5 stars Reviewed October 13, 2014

Stayed in this property some time ago and decided to try it again. Rooms were very nice and clean and the beds were super comfortable. This property is not for the folks whose noses are up in the air. This is a very friendly place for a reasonable cost. I paid $69+tax for two queens in a non-smoking room. Throw... More 

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TigardGM, General Manager at Quality Inn Tigard, responded to this review

Thank you for taking the time to an online review regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! More 

Vancouver, Canada
Contributor
18 reviews 18 reviews
8 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed September 2, 2014

we stayed for the Labor Day long weeked. the hotel is a bit old, but clean. check in staff were very friendly and nice. breakfast room was very small and depressing-killed our appetite two days in a row we had bath towels with holes in them- not good. conveniently located to all shopping and main routes. we have friends that... More 

Was this review helpful? Yes 1
TigardGM, General Manager at Quality Inn Tigard, responded to this review

A hotel is defined by the quality of service that it provides to its guests. Because our success is measured by how our guests evaluate our services and facilities, I want you to know that the comments and suggestions we receive are taken seriously. They tell us what we're doing right, what we're doing wrong and how we can improve.... More 

Missoula, Montana
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed August 29, 2014

I read the reviews and thought ok this seems better than others in the area. So I booked my stay online and in the notes stated I was diabled and that I needed a room on the ground floor close to the lobby that was handicap accessible. Walking is a major problem for me and these are necessary things I... More 

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TigardGM, General Manager at Quality Inn Tigard, responded to this review

We accommodate many guests each evening, and the principal goal of our hotel is to provide dependable service to each at a reasonable price. Consequently, it's disappointing to learn that you're unhappy. Please accept my sincere apology. Please be assured that the issues you have raised have been addressed, and that appropriate action has been taken. We take pride in... More 

Lafayette
Top Contributor
56 reviews 56 reviews
27 hotel reviews
75 helpful votes 75 helpful votes
2 of 5 stars Reviewed August 25, 2014

I stayed here in July 2012 and found the hotel very pleasant. So, I booked a room for my trip through Portland this year. I made a reservation about 10 days in advance. I arrived late on Saturday night, about 12:45 am. Checked in, went upstairs. Card key didn't work. Go back downstairs. The front desk manager informs me that... More 

Was this review helpful? Yes 1
TigardGM, General Manager at Quality Inn Tigard, responded to this review

Thank you for taking the time to post a review on our behalf. we have recently undergone a renovation and have new management. we hope that you will give us another chance and we look forward to seeing you in the future More 

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