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GuestHouse Inn & Suites Sutherlin / Roseburg

2.0 of 5 1400 Hospitality Way, Sutherlin, OR 97479 (Formerly Microtel Inn & Suites Sutherlin / Roseburg)
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Certificate of Excellence 2014
GuestHouse Inn & Suites Sutherlin / Roseburg
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GuestHouse Inn & Suites Sutherlin / Roseburg
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253 reviews from our community

Traveler rating
    122
    82
    33
    10
    6
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88
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25
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (57)
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Merced, California
Top Contributor
128 reviews 128 reviews
28 hotel reviews
80 helpful votes 80 helpful votes
1 of 5 stars Reviewed 1 week ago via mobile

Hotel I can't even remember ever having had a problem with dirty sheets in a hotel room. I guess there's always a first time, and this was it. Blood. I read so many glowing reviews of Guest House Inn on Tripadvisor I thought, OK, why not. This motel was much less expensive than the motel next door. It looked pretty... More

Was this review helpful? Yes 2
GuestHouse_Sutherlin, Front Office Manager at GuestHouse Inn & Suites Sutherlin / Roseburg, responded to this review

Thank you for taking the time to leave a review, and for mentioning our affordable rates and well-maintained property. We work very hard to make sure every room is thoroughly cleaned before guests arrive. I sincerely apologize for the issue you discovered with your bedding. Our housekeepers are trained to catch stains that have were not removed in the laundry... More

Reviewer
4 reviews 4 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 1 week ago

The room was very clean, the check in was great. I gave the hotel three stars because of the beds, they were awful, big hole where most people sleep, springs sticking out. The TV was so high on the wall above the cabinet it was difficult to see. The sheets and bedding were clean however they were rough almost like... More

Was this review helpful? Yes 3
GuestHouse_Sutherlin, Front Office Manager at GuestHouse Inn & Suites Sutherlin / Roseburg, responded to this review

Thank you for your review and for recognizing our standard of cleanliness. I am very sorry for the issues you encountered with the beds in your room. All of our beds have pillow top cushioning and upgraded linens, and we can always add or remove cushioning to meet our guests' comfort level. Occasionally we have a guest who prefers a... More

Nampa, Idaho
Senior Contributor
42 reviews 42 reviews
24 hotel reviews
103 helpful votes 103 helpful votes
2 of 5 stars Reviewed 1 week ago

Even with a rate that is 35% + less than the other hotel in Sutherlin, Oregon, the GuestHouse Inn and Suites has some Communication, Cleanness, and Design issues to work on. I do want to state that the staff that I encountered was pleasant and helpful and that the rooms and amenities meet or exceed what one would expect to... More

Was this review helpful? Yes 2
GuestHouse_Sutherlin, Front Office Manager at GuestHouse Inn & Suites Sutherlin / Roseburg, responded to this review

Thank you for taking the time to leave a review, and for mentioning our great staff, affordable rates, and amenities. Your feedback is very important to us, and I do sincerely apologize for the negative issues you encountered during your stay here. We work very hard to make sure every room is immaculately clean before guests arrive. It sounds like... More

Talent, Oregon, United States
Reviewer
5 reviews 5 reviews
5 of 5 stars Reviewed 1 week ago

We had no complaints and the prices for this inn are amazingly low. Good place to stop on a trip down I-5 or toward the coast or to the waterfalls on 138 toward Diamond Lake. There is one in town that had a pool, but it was considerably more and we didn't care to swim. This is similar to a... More

Review collected in partnership with this hotel

Was this review helpful? Yes
GuestHouse_Sutherlin, Front Office Manager at GuestHouse Inn & Suites Sutherlin / Roseburg, responded to this review

Thanks for the wonderful review and for the compliments about our great prices and level of cleanliness. We hope you will choose to return here in the future! More

Perris, California
Reviewer
5 reviews 5 reviews
3 hotel reviews
4 of 5 stars Reviewed 1 week ago

Conveniently located next to the freeway, I found it to be a comfortable place to stay and the staff was friendly and attentive. The room was small, but it had a nice window seat that made up for it. The bed was comfortable and I had everything I needed. I thought breakfast was good and hearty with a selection that... More

Review collected in partnership with this hotel

Was this review helpful? Yes
GuestHouse_Sutherlin, Front Office Manager at GuestHouse Inn & Suites Sutherlin / Roseburg, responded to this review

Thank you for recognizing our great staff and our full breakfast which includes waffles, biscuits and gravy, omelets, fruit, yogurt, muffins, bagels, and hot and cold cereal. We are so glad you enjoyed your stay here and we look forward to seeing you again in the future! More

Saginaw, Michigan
Reviewer
5 reviews 5 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed 1 week ago

The bed was decent - beyond that, the room was awful! There is no way we would sit on the ancient & disgusting sofa in the room. The carpet was filthy! The breakfast area was also very unclean. We would never stay in a GuetsHouse Inn again!

Review collected in partnership with this hotel

Was this review helpful? Yes 2
GuestHouse_Sutherlin, Front Office Manager at GuestHouse Inn & Suites Sutherlin / Roseburg, responded to this review

Thank you for the review. We work very hard to make sure every room is immaculately clean before guests arrive. It sounds like we missed the mark with your room and for that I am sorry. I encourage every guest to let us know immediately if there is any issue. That way we can solve it for you right then... More

Senior Contributor
43 reviews 43 reviews
17 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed here on our way to Crater Lake. Very pleased with our night's stay. The staff was very friendly and helpful. The room was spacious and very clean, and the beds were comfortable. We were pleased with the breakfast offerings which gave us a great start for our day's journey. Would definitely stay there again.

Was this review helpful? Yes
GuestHouse_Sutherlin, Front Office Manager at GuestHouse Inn & Suites Sutherlin / Roseburg, responded to this review

Thanks for recognizing our hotel's cleanliness and the full breakfast we offer! We look forward to seeing you here again in the future. More

Palm Springs, California, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

Reasonable price and exceptional staff. We felt welcome and the staff responded to every request with care and patience. The breakfast was good. We are fussy eaters but found we enjoyed the selections. We were there for a month so we have a basis for our evaluation.

Was this review helpful? Yes
GuestHouse_Sutherlin, Front Office Manager at GuestHouse Inn & Suites Sutherlin / Roseburg, responded to this review

Thank you for the great review and for recognizing our full breakfast, which includes omelets, biscuits and gravy, waffles, fruit, yogurt, and hot and cold cereal. We enjoyed having you here for the month and we hope you'll choose to return in the future! More

Oswego, Kansas
Senior Contributor
28 reviews 28 reviews
14 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 3 weeks ago

A really good place to stay especially if you prefer not to be staying in a traffic congested area like us. The room was clean and we were within easy driving distance to area sights and restaurants. Would stay there again.

Was this review helpful? Yes
GuestHouse_Sutherlin, Front Office Manager at GuestHouse Inn & Suites Sutherlin / Roseburg, responded to this review

Thank you so much for the great review! We hope to see you here again in the future. More

Edmonds, Washington
Contributor
15 reviews 15 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 4 weeks ago

this was a quick stop to get back on the road easy at the end of a road trip. I woke up in the morning and found a small blood spot on my sheets. I pulled back the sheets and found a bug crawling around. I informed the front desk and someone came up and squashed the bug. While down... More

Was this review helpful? Yes
GuestHouse_Sutherlin, Front Office Manager at GuestHouse Inn & Suites Sutherlin / Roseburg, responded to this review

That many bites of any kind of bug would be very uncomfortable and we are sorry you experienced that. It is important to present the facts, however: 1. While you were at the hotel you did not report any bites. 2. As you mentioned, our staff attended to you and your room right away when you reported a sign of... More

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Additional Information about GuestHouse Inn & Suites Sutherlin / Roseburg

Address: 1400 Hospitality Way, Sutherlin, OR 97479 (Formerly Microtel Inn & Suites Sutherlin / Roseburg)
Location: United States > Oregon > Sutherlin
Price Range (Based on Average Rates): $
Hotel Class:2 star — GuestHouse Inn & Suites Sutherlin / Roseburg 2*
Number of rooms: 79
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Also Known As:
Microtel Inn & Suites Sutherlin / Roseburg Hotel Sutherlin
Microtel Inn And Suites Sutherlin / Roseburg
Sutherlin Microtel Hotel

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