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GuestHouse Inn & Suites Sutherlin / Roseburg

2.0 of 5 1400 Hospitality Way, Sutherlin, OR 97479 (Formerly Microtel Inn & Suites Sutherlin / Roseburg)
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Certificate of Excellence 2014
GuestHouse Inn & Suites Sutherlin / Roseburg
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GuestHouse Inn & Suites Sutherlin / Roseburg
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257 reviews from our community

Traveler rating
    123
    83
    34
    11
    6
See reviews for
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (58)
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    (73)
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Surrey, Canada
Senior Contributor
29 reviews 29 reviews
9 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The hotel is located close to I 5 which accounts for the noise, mainly trucks on this well travelled highway, rooms are on the small side but adequate, the property is well maintained and the staff are friendly and helpful. There is an Apple Peddlar restaurant located across the parking lot which offers inexpensive family style dining so you don't... More 

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Oakley, California
2 reviews
4 of 5 stars Reviewed 3 weeks ago

Hotel is very reasonably priced and there is a restaurant next door that makes finding dinner very easy. Great location for traveling up and down Highway 5 and looking for just a comfortable night's sleep

Review collected in partnership with this hotel

Was this review helpful? Yes
GuestHouse_Sutherlin, Front Office Manager at GuestHouse Inn & Suites Sutherlin / Roseburg, responded to this review

Thank you for the great review. We hope to see you here again in the future! More 

Surrey
Reviewer
4 reviews 4 reviews
4 hotel reviews
5 of 5 stars Reviewed November 5, 2014

Perfect in every way, just off freeway, awesome rooms & great price. Had a King room on third floor bed was very comfortable & modern & was large & quiet. Will definitely stay here again. Walk across the parking lot to restaurant. Breakfast was typical with biscuits & gravy, waffle maker, yogurt etc.

Review collected in partnership with this hotel

Was this review helpful? Yes
GuestHouse_Sutherlin, Front Office Manager at GuestHouse Inn & Suites Sutherlin / Roseburg, responded to this review

Thanks for the wonderful review! We are so glad you enjoyed your stay here, and hope you will choose to return in the future. More 

Vancouver Island, Canada
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed November 3, 2014

I stayed here in October. The room was very small. The Wi-Fi did not work in my room and the clerk said it had been a problem "a few days ago" (obviously not fixed). There was a dirty towel hanging behind the door in the bathroom. The walks are paper thin. I would not recommend staying here.

Was this review helpful? Yes 1
GuestHouse_Sutherlin, Front Office Manager at GuestHouse Inn & Suites Sutherlin / Roseburg, responded to this review

Thank you so much for taking the time to leave a review. We have a variety of room sizes to choose from and we can almost always accommodate guest requests for a larger room size. Just let us know! Unfortunately we are aware that the recent issues with the WiFi caused an inconvenience for many of our guests who stayed... More 

Merced, California
Top Contributor
150 reviews 150 reviews
31 hotel reviews
98 helpful votes 98 helpful votes
1 of 5 stars Reviewed October 15, 2014 via mobile

Hotel I can't even remember ever having had a problem with dirty sheets in a hotel room. I guess there's always a first time, and this was it. Blood. I read so many glowing reviews of Guest House Inn on Tripadvisor I thought, OK, why not. This motel was much less expensive than the motel next door. It looked pretty... More 

Was this review helpful? Yes 5
GuestHouse_Sutherlin, Front Office Manager at GuestHouse Inn & Suites Sutherlin / Roseburg, responded to this review

Thank you for taking the time to leave a review, and for mentioning our affordable rates and well-maintained property. We work very hard to make sure every room is thoroughly cleaned before guests arrive. I sincerely apologize for the issue you discovered with your bedding. Our housekeepers are trained to catch stains that have were not removed in the laundry... More 

Reviewer
4 reviews 4 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed October 14, 2014

The room was very clean, the check in was great. I gave the hotel three stars because of the beds, they were awful, big hole where most people sleep, springs sticking out. The TV was so high on the wall above the cabinet it was difficult to see. The sheets and bedding were clean however they were rough almost like... More 

Was this review helpful? Yes 4
GuestHouse_Sutherlin, Front Office Manager at GuestHouse Inn & Suites Sutherlin / Roseburg, responded to this review

Thank you for your review and for recognizing our standard of cleanliness. I am very sorry for the issues you encountered with the beds in your room. All of our beds have pillow top cushioning and upgraded linens, and we can always add or remove cushioning to meet our guests' comfort level. Occasionally we have a guest who prefers a... More 

Nampa, Idaho
Senior Contributor
42 reviews 42 reviews
24 hotel reviews
106 helpful votes 106 helpful votes
2 of 5 stars Reviewed October 13, 2014

Even with a rate that is 35% + less than the other hotel in Sutherlin, Oregon, the GuestHouse Inn and Suites has some Communication, Cleanness, and Design issues to work on. I do want to state that the staff that I encountered was pleasant and helpful and that the rooms and amenities meet or exceed what one would expect to... More 

Was this review helpful? Yes 5
GuestHouse_Sutherlin, Front Office Manager at GuestHouse Inn & Suites Sutherlin / Roseburg, responded to this review

Thank you for taking the time to leave a review, and for mentioning our great staff, affordable rates, and amenities. Your feedback is very important to us, and I do sincerely apologize for the negative issues you encountered during your stay here. We work very hard to make sure every room is immaculately clean before guests arrive. It sounds like... More 

Talent, Oregon, United States
Reviewer
5 reviews 5 reviews
5 of 5 stars Reviewed October 13, 2014

We had no complaints and the prices for this inn are amazingly low. Good place to stop on a trip down I-5 or toward the coast or to the waterfalls on 138 toward Diamond Lake. There is one in town that had a pool, but it was considerably more and we didn't care to swim. This is similar to a... More 

Review collected in partnership with this hotel

Was this review helpful? Yes
GuestHouse_Sutherlin, Front Office Manager at GuestHouse Inn & Suites Sutherlin / Roseburg, responded to this review

Thanks for the wonderful review and for the compliments about our great prices and level of cleanliness. We hope you will choose to return here in the future! More 

Perris, California
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
4 of 5 stars Reviewed October 12, 2014

Conveniently located next to the freeway, I found it to be a comfortable place to stay and the staff was friendly and attentive. The room was small, but it had a nice window seat that made up for it. The bed was comfortable and I had everything I needed. I thought breakfast was good and hearty with a selection that... More 

Review collected in partnership with this hotel

Was this review helpful? Yes
GuestHouse_Sutherlin, Front Office Manager at GuestHouse Inn & Suites Sutherlin / Roseburg, responded to this review

Thank you for recognizing our great staff and our full breakfast which includes waffles, biscuits and gravy, omelets, fruit, yogurt, muffins, bagels, and hot and cold cereal. We are so glad you enjoyed your stay here and we look forward to seeing you again in the future! More 

Saginaw, Michigan
Reviewer
5 reviews 5 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed October 11, 2014

The bed was decent - beyond that, the room was awful! There is no way we would sit on the ancient & disgusting sofa in the room. The carpet was filthy! The breakfast area was also very unclean. We would never stay in a GuetsHouse Inn again!

Review collected in partnership with this hotel

Was this review helpful? Yes 2
GuestHouse_Sutherlin, Front Office Manager at GuestHouse Inn & Suites Sutherlin / Roseburg, responded to this review

Thank you for the review. We work very hard to make sure every room is immaculately clean before guests arrive. It sounds like we missed the mark with your room and for that I am sorry. I encourage every guest to let us know immediately if there is any issue. That way we can solve it for you right then... More 

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Additional Information about GuestHouse Inn & Suites Sutherlin / Roseburg

Address: 1400 Hospitality Way, Sutherlin, OR 97479 (Formerly Microtel Inn & Suites Sutherlin / Roseburg)
Location: United States > Oregon > Sutherlin
Price Range (Based on Average Rates): $
Hotel Class:2 star — GuestHouse Inn & Suites Sutherlin / Roseburg 2*
Number of rooms: 79
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Also Known As:
Microtel Inn & Suites Sutherlin / Roseburg Hotel Sutherlin
Microtel Inn And Suites Sutherlin / Roseburg
Sutherlin Microtel Hotel

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