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BEST WESTERN Grand Manor Inn

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971 Kruse Way, Springfield, OR 97477
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BEST WESTERN Grand Manor Inn
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206 Reviews from our TripAdvisor Community

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Traveler rating
    92
    65
    23
    15
    11
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71
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41
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
Date | Rating
  • English first
  • Any
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  • All months
    (206)
  • Mar-May only
    (53)
  • Jun-Aug only
    (74)
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    (49)
  • Dec-Feb only
    (30)
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Green Valley, Arizona
Level Contributor
44 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

They got it right at this property! Room spacious and spotlessly clean. We have 2 small dogs. Very pet friendly. Good breakfast with plenty of food and attentive staff. Staff at front desk = smiles and courteous. Close to restaurants and other services.

Was this review helpful? Yes
Smith River, United States
1 review
1 of 5 stars Reviewed 1 week ago

1. We checked in at approx 4:30PM and were told our room was not ready (why?). So we left for 45 min and came back to room 208. 2. A short time later we decided to go swim in the pool. Stopped by the front desk to inquire about pool towels and the lady told us there was a good... More 

Review collected in partnership with Best Western

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BWGrandManor, Manager at BEST WESTERN Grand Manor Inn, responded to this review

Norman, I would like to start by sincerely apologizing for the experience you had during your stay. All of your concerns have been brought to our attention and we are already making sure that this does not happen to another guest. Disciplinary action has already been taken to the staff that spoke with you but there is no excuse for... More 

5 of 5 stars Reviewed 1 week ago

We were so impressed with this best western. The most comfortable bed in a hotel ever, soft sheets and pillows and a huge clean room! The hot breakfast was a bonus and all the staff was very friendly. The most impressive part was the person handling the phone reservation at a phone center made a mistake and when we arrived,... More 

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BWGrandManor, Manager at BEST WESTERN Grand Manor Inn, responded to this review

Christina, We appreciate your kind words are very excited to see that your stay was perfect for you. Please do come see us again. More 

Kirkland, WA
Level Contributor
11 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We enjoyed our stay here. No problems. Nice room - got the larger suite and was very pleased with the extra space, Staff very helpful. Breakfast good and no problem with wifi. /will happily stay here again and highly recommend it.

Review collected in partnership with Best Western

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BWGrandManor, Manager at BEST WESTERN Grand Manor Inn, responded to this review

Patricia, Thank you for staying with us, we were happy to help and please do come see us again. More 

Portland, Oregon
Level Contributor
28 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

Clean, quiet and comfortable. Appreciated the air conditioning. It was on when we entered our room. Nice Outdoor Pool. The breakfast is a full hot breakfast with eggs, sausage, biscuits, gravy and waffles. We will definitely stay here again.

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BWGrandManor, Manager at BEST WESTERN Grand Manor Inn, responded to this review

Laurie, We appreciate your great comments. It was a very hot week so we tried to make sure guests entered their rooms relieved. More 

Bothell, Washington, United States
Level Contributor
5 reviews
3 hotel reviews
3 of 5 stars Reviewed 3 weeks ago

This was a nice, clean hotel. Our room was large, clean and the in-room internet worked quickly. Breakfast was average, nothing special, mostly carbs. Check in process was a bit lengthy as there was only one person working at the time and it was busy.

Review collected in partnership with Best Western

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BWGrandManor, Manager at BEST WESTERN Grand Manor Inn, responded to this review

Thank you for your review. More 

Phoenix, Arizona
Level Contributor
5 reviews
1 of 5 stars Reviewed 4 weeks ago

Interior access three floors with absolutely not luggage carriers available at check in, and only one at checkout, and the other' "on order, should be here in the next couple of months." Absolutely no sense of urgency re same. We have stayed at this facility many times in the past, and would have, until now, given them an excellent rating.

Review collected in partnership with Best Western

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BWGrandManor, Manager at BEST WESTERN Grand Manor Inn, responded to this review

James, Thank you for reviewing us and we are sorry you felt that that we had no sense of urgency towards your situation, but luggage carts are available twenty four hours a day. There is nothing we may do if a guest has taken it into their room and takes time to return it. We have ordered more for this... More 

Brookings, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 4 weeks ago

Booked room May 11 on bestwestern.com. Arrived at the motel 11:00 p.m. on May 29 (my birthday) and was told the king suite I had reserved was "under construction" and not available. I ended up with a two king room. The king suite was $161.10 per night and they charged me $179.00 for the downgraded room. My husband and I... More 

Review collected in partnership with Best Western

Was this review helpful? Yes 1
BWGrandManor, Manager at BEST WESTERN Grand Manor Inn, responded to this review

Marjorie, Thank you for the review and yes the room you requested was indeed under renovation and we are sorry you were unable to rent it because of that, but we did upgrade you to a better room for the same price of the king suite, we did not downgrade you. We keep our first-aid kit underneath the front desk... More 

Eureka, California
Level Contributor
94 reviews
72 hotel reviews
common_n_hotel_reviews_1bd8 145 helpful votes
2 of 5 stars Reviewed 4 weeks ago

We were given a smoking room. oh hold it, it is a non smoking hotel. The staff didn't seem bothered when I told them. The check in was bad, and then the toilet backed up. just a really bad experience. Last time we stayed here it was great. Must have new owners or a new manager.

Review collected in partnership with Best Western

Was this review helpful? Yes
BWGrandManor, Manager at BEST WESTERN Grand Manor Inn, responded to this review

We apologize for the situation you were put in but we are a 100% non-smoking hotel. The front desk agent who you had reported the problem to had notified management right away of the problem. We would have gladly transferred you to another room and made sure it had no odors but the agent had stated that since she was... More 

Kailua-Kona, United States
1 review
5 of 5 stars Reviewed 5 weeks ago

We had a family gathering in the Springfield area and found this hotel a wonderful choice, clean, great rooms, internet service, friendly staff and convenient location for restaurants, shopping and convenient to freeway - would definitely stay there again

Review collected in partnership with Best Western

Was this review helpful? Yes
BWGrandManor, Manager at BEST WESTERN Grand Manor Inn, responded to this review

Thank you for your awesome review and yes please visit us again. More 

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Prices are for 1 room, 2 adults
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