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Quality Inn & Suites

Certificate of Excellence
2.0 of 5
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3550 Gateway St., I-5 Exit 195A, Springfield, OR 97477
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Choice Privileges Points
Quality Inn & Suites
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Ranked #4 of 14 Hotels in Springfield
Certificate of Excellence
A recent review
4 of 5 stars reviewed yesterday
Jim P
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192 Reviews from our TripAdvisor Community

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Traveler rating
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    58
    19
    6
    10
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71
31
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (48)
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    (25)
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1 review
4 of 5 stars Reviewed yesterday NEW

Clean and comfortable rooms. Great service. Candice, front desk, and Patty, housekeeping were able to get is in our rooms early. Terry, maintenance help us get situated. Next time I'm in the Eugene area I know where I'm staying.

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N. CA
Level Contributor
21 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

We enjoyed our stay! Centrally located along Interstate 5 this hotel is a great place to stay while exploring the area. Staff is outstanding! Hotel is clean, comfortable, quiet and conveniently located. Breakfast is a full breakfast: Waffles, eggs, toast, sausage, gravy, yogurt, juice, coffee, tea, chocolate, fruit, cold cereal and more with proper seating. Microwave, refrigerator and coffee in... More 

Was this review helpful? Yes 1
AlainaRHarrison, General Manager at Quality Inn & Suites, responded to this review

Thank you so much for your amazing review! Sounds like you are a real travel pro! We are so glad to hear you enjoyed your stay and we are all looking forward to welcoming you back the next time you are traveling through the area! All The Best, Alaina Harrison General Manager More 

Oroville, California
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We stayed at the Quality Inn on our way South on HW 5. The staff is wonderful and greated us with cookies. We requested a room on the top floor away from traffic and were happy with our room and amenities. It was a quiet, nice place to sleep. The breakfast was fair and could use a third choice for... More 

Was this review helpful? Yes 1
AlainaRHarrison, General Manager at Quality Inn & Suites, responded to this review

Thank you so much for you recent stay with and for also writing a review. I'm so happy to hear that you enjoyed your room. Our breakfast does offer a wide variety of options, as well as both cereal and oatmeal, the oatmeal is the kind in individual packets though, not pre-made in a crock pot. I will certainly see... More 

Modesto, United States
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We were in Oregon last month for our son's UofO graduation. We stayed at the Quality Inn in Springfield. I cannot say enough to praise the hotel staff, especially China and Todd. Both bent over backward to make our stay special. Also, the hotel was clean, comfortable and convenient. We would stay there again without hesitation.

Was this review helpful? Yes
AlainaRHarrison, General Manager at Quality Inn & Suites, responded to this review

Thank you so much for your recent stay and your wonderful review. We work very hard to provide every guest with a perfect stay so your feedback greatly appreciated. Our hotel is a fantastic place to stay while attending any event at the University of Oregon. We hope you and your family will stay with us again for any future... More 

5 of 5 stars Reviewed 4 weeks ago

This place recognizes your member status and will upgrade you accordingly. Todd put me in just the room i was looking for and made me feel like I was an elite diamond member, which is how it should be. All the rooms are clean, relaxing and modernized. The breakfast is enlightening and all the vending works.

Was this review helpful? Yes
AlainaRHarrison, General Manager at Quality Inn & Suites, responded to this review

Thank you so much for writing a review about your stay! I'm so glad to hear that you enjoyed your stay and Todd was able to help you out, and ensure you got in a perfect room for you! We know that our Choice Privileges guests are the ones who keep coming back and staying with us and we all... More 

Portland, Oregon
1 review
5 of 5 stars Reviewed 4 weeks ago

Terry the maintenance man went out of his way to make sure my kids had fun toys for the pool and he was always kind and helpful. In fact all of the staff were great! The hotel was nice, clean, breakfast was free and tasty, oh and warm chocolate chip cookies in the afternoon a nice bonus!

Was this review helpful? Yes
AlainaRHarrison, General Manager at Quality Inn & Suites, responded to this review

Thank you for taking the time to fill out an online review with such positive feedback! I have shared your comments with my staff, and Terry, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide and we are so glad you enjoyed your stay. We are looking... More 

1 review
5 of 5 stars Reviewed 4 weeks ago

I stayed here for a stay over with some family. Got to my room and was pleased with the cleanliness all over. In fact during the entire stay not one place I went here did I find someone cleaning something. I am a smoker and most places I go that have any smoking section I find cigarette butts on the... More 

Was this review helpful? Yes
AlainaRHarrison, General Manager at Quality Inn & Suites, responded to this review

Thank you for commenting on your experience with us! We strive to exceed expectations in our service, cleanliness, and amenities, especially when compared to newer properties, and it sounds like we were able to do that. I hope you will continue to choose our hotel when staying in Springfield! We look forward to serving you again. All The Best, Alaina... More 

Eugene, Oregon
1 review
4 of 5 stars Reviewed June 26, 2015

the staff was wonderful, terry the maintenance man, all the housekeeping staff, Samantha in the dining room. Todd at the front desk. Patti in housekeeping. Pool was great. We will come back here next year.

Was this review helpful? Yes
AlainaRHarrison, General Manager at Quality Inn & Suites, responded to this review

Hi JoAnn! Thank you so much for leaving a review about your recent stay with us. I'm am very happy to hear that our staff was able to take great care of you. I will be sure to share your thoughts with Todd, Terry, Patti and Samantha, and I know they will appreciate it very much. Thank you again and... More 

Eugene, Oregon
Level Contributor
106 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
3 of 5 stars Reviewed June 25, 2015

This hotel wasn´t that bad. Its staff were friendly. It is just the instalations areright next to the freeway and they are not that nice or new. The free breakfast is the usual standard fare. Nothing too special here and for the price right down thestreet is the Motel Six.

Was this review helpful? Yes 1
AlainaRHarrison, General Manager at Quality Inn & Suites, responded to this review

Thank you very much for posting a review about your recent stay. There are a lot different options for hotels in the area and we take pride in standing out among them. We try to deliver the best value we can to our guests. While the Motel 6 may offer lower rates, our hotel offers many more amenities that you... More 

Portland, Oregon
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed June 20, 2015

Conveniently off the freeway exit, this hotel is clean and comfortable. From Robert at the front desk to Kim in housekeeping, the accomodations & friendliness will keep you coming back! The daily complimentary breakfast is well above average with many options as well.

Was this review helpful? Yes 1
AlainaRHarrison, General Manager at Quality Inn & Suites, responded to this review

Thank you so much for you review about your stay with us! I'm so happy to hear you enjoyed your stay and our breakfast! Our staff always tries their absolute best to make sure each guest they work with has a memorable experience. I am very glad to hear that Kim and Rob were able to do that for you.... More 

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