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Quality Inn & Suites

Certificate of Excellence
2.0 of 5
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3550 Gateway St., I-5 Exit 195A, Springfield, OR 97477
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1 room 1 guest
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206 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (52)
Date | Rating
  • English first
  • Portuguese first
  • Any
English first
  • All months
    (206)
  • Mar-May only
    (56)
  • Jun-Aug only
    (77)
  • Sep-Nov only
    (48)
  • Dec-Feb only
    (25)
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Seattle, Washington
1 review
4 of 5 stars Reviewed 4 days ago NEW

Staying here for 4 days while our rv is being worked on in Coburg. Haven't stayed in a hotel in maybe 20 years. Gotta say, this has been a great experience for my wife and I. The room is very clean with extra soaps and shampoo products. .Bed is a little soft for our taste as we have a Sleep... More 

Was this review helpful? Yes
AlainaRHarrison, General Manager at Quality Inn & Suites, responded to this review

Hi Bob! Thank you for taking the time to write a review regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your thoughts will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional... More 

1 review
5 of 5 stars Reviewed 6 days ago NEW

After traveling to Springfield, OR for a family medical emergency, and with a “lost” reservation elsewhere, I found my way to this Quality Inn. What a wonderful place! I walked in the door, explained my situation to Todd at the front desk received 4 star customer service. Todd and Tia had turned a tough situation into a supportive haven. Everywhere... More 

Was this review helpful? Yes
AlainaRHarrison, General Manager at Quality Inn & Suites, responded to this review

Hi Karen! Thank you so much for your wonderful review! We all do our best to offer our support and care for those guests staying with us that have a loved one in the hospital. We know it must be a difficult situation and we will always try to do everything we can on our end, to make your time... More 

Olympia, Washington
Level Contributor
76 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 stars Reviewed 1 week ago

Don't let this hotel's proximity to the freeway scare you! We did not hear freeway noise! The location is whether you are stating one night or several as you can hop on either I5 or Beltline to get around. Lots of places to eat nearby and a mall with a Target down the street. Staff were super. Todd, Candace, and... More 

Was this review helpful? Yes
AlainaRHarrison, General Manager at Quality Inn & Suites, responded to this review

Hi Indiesblue! Thank you so much for writing a review and leaving such great tips about our hotel for future travelers! We truly appreciate it as I'm sure other travelers do as well! I will also be sure to share your kind thoughts about Todd, Candace and Samantha with them. Thank you again and I know we are all looking... More 

West Palm Beach, Florida
Level Contributor
102 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
5 of 5 stars Reviewed 1 week ago

This is day 12 of our treck from FL. to WA. state. Drove 11 cities & "Choices" hotels, but this one was BY FAR THE BEST we stayed in. We were warmly greeted by Alaina at the front desk (she's general manager as it turns out). The night before, we left Fresno, CA. the hotel "from HELL". Alaina sympathized and... More 

Was this review helpful? Yes
AlainaRHarrison, General Manager at Quality Inn & Suites, responded to this review

Hi Steve! I'm so glad I got the chance to welcome you to our hotel as you trekked across the country! It guests' like you that keep us going and trying our best everyday to make everyone's stay comfortable and memorable. I am so happy that you had that experience with us and I always do try to lead by... More 

Bel Air, Maryland
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

I stayed here because of the price but have had a wonderful time! The front staff of Todd & Candice were always there with smiles and hellos. Terry and Patti take great care of the hotel and it is clean, comfortable and safe. Samantha at breakfast always had a cheerful greeting as well as hot food and a clean area.... More 

Was this review helpful? Yes 1
AlainaRHarrison, General Manager at Quality Inn & Suites, responded to this review

Hi Maryellen! Thank you so much for writing such a nice review about our hotel! I'm glad you enjoyed your stay with us and I will be sure to share your kind words with Terry, Patti, Todd, Candace and Samantha. I know they all appreciate your feedback! I know we are all looking forward to welcoming you back again the... More 

Aurora, Colorado
1 review
5 of 5 stars Reviewed 2 weeks ago

You can't beat a stay in one of their Jacuzzi tub rooms! The complimentary breakfast every morning was a very nice treat. The room was clean every day. The bathroom and Jacuzzi tub was super clean! With the amenities for the room was a microwave, sink, coffee pot and refrigerator. You had a flat screen TV in the living room... More 

Was this review helpful? Yes
AlainaRHarrison, General Manager at Quality Inn & Suites, responded to this review

Thank you so much for taking the time to submit a review about us! We are so glad you enjoyed your stay. Also, thank you for the kind words regarding Leslie. I will definitely make sure she gets a chance to see these comments and we hope to see you again in the future real soon! All The Best, Alaina... More 

Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Nice place to stay. Price was not to bad. Dog friendly. We spent 3 nights there. We only paid $5 for pet fee. People were really friendly. They had a room to have breakfast. They made waffles. We didn't eat there but a lot of guests did. Rooms were clean but small.

Was this review helpful? Yes 1
AlainaRHarrison, General Manager at Quality Inn & Suites, responded to this review

Thank you very much for posting a review. We appreciate your support and look forward to your return visit. All The Best, Alaina Harrison General Manager More 

Medford, Oregon
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Very helpful and kind staff went out of there way to be sure we were happy especially Terry and Tia. Had some trouble with Wi Fi but understand they are working on the trouble and will be fixed by next week. Very good breakfast my husband especially enjoyed the omelets.

Was this review helpful? Yes 2
AlainaRHarrison, General Manager at Quality Inn & Suites, responded to this review

Thank you so much for your review! I am sorry to hear that you had some trouble with the wireless internet, but I am very glad that Terry and Tia were able to help you out. I know they appreciate your recognition for their hard work. I hope we get to welcome you back into the Eugene/Springfield area again soon!... More 

1 review
5 of 5 stars Reviewed 4 weeks ago

When my family and I first walked in, we were greeted by Vernon's friendly face at the front desk. He got us situated in a beautiful suite almost immediately and was both professional and welcoming. The room was clean and well manicured and I couldn't expect more out of hotel. It was a great stay and I recommend Quality Inn... More 

Was this review helpful? Yes
AlainaRHarrison, General Manager at Quality Inn & Suites, responded to this review

Hi Jake! Thank you so much for writing such a wonderful review about your stay, the hotel and Vernon! I will be sure to share your kind thoughts with him. I know we are all looking forward to welcoming you back the next time your travels bring you into the Eugene/Springfield area. All The Best, Alaina Harrison General Manager More 

1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Maintenance man Terry, was very helpful and kind. As well as the front desk clerk Candace, i was in a bind with my big rig and they helped me out with it. They made calls and moves to help in everyway, ive got to say they were helpful in everyway. The breakfast room lady i dont know her name, but... More 

Was this review helpful? Yes 2
AlainaRHarrison, General Manager at Quality Inn & Suites, responded to this review

Thank you so much for writing a review about your recent stay. I am so happy to hear that Candace and Terry were able to help you out with your rig! I will be sure to share your comments with my entire staff and recognize our breakfast staff, Candace and Terry for a job well done! I know they are... More 

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