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Quality Inn & Suites

Certificate of Excellence
2.0 of 5
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3550 Gateway St., I-5 Exit 195A, Springfield, OR 97477
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Choice Privileges Points
Quality Inn & Suites
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Ranked #4 of 14 Hotels in Springfield
Certificate of Excellence
A recent review
5 of 5 stars reviewed 5 days ago
Garrett H
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188 Reviews from our TripAdvisor Community

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Traveler rating
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    55
    19
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (46)
Date | Rating
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  • All months
    (188)
  • Mar-May only
    (56)
  • Jun-Aug only
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    (25)
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5 of 5 stars Reviewed 5 days ago NEW

This place recognizes your member status and will upgrade you accordingly. Todd put me in just the room i was looking for and made me feel like I was an elite diamond member, which is how it should be. All the rooms are clean, relaxing and modernized. The breakfast is enlightening and all the vending works.

Was this review helpful? Yes
AlainaRHarrison, General Manager at Quality Inn & Suites, responded to this review

Thank you so much for writing a review about your stay! I'm so glad to hear that you enjoyed your stay and Todd was able to help you out, and ensure you got in a perfect room for you! We know that our Choice Privileges guests are the ones who keep coming back and staying with us and we all... More 

Portland, Oregon
1 review
5 of 5 stars Reviewed 1 week ago NEW

Terry the maintenance man went out of his way to make sure my kids had fun toys for the pool and he was always kind and helpful. In fact all of the staff were great! The hotel was nice, clean, breakfast was free and tasty, oh and warm chocolate chip cookies in the afternoon a nice bonus!

Was this review helpful? Yes
AlainaRHarrison, General Manager at Quality Inn & Suites, responded to this review

Thank you for taking the time to fill out an online review with such positive feedback! I have shared your comments with my staff, and Terry, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide and we are so glad you enjoyed your stay. We are looking... More 

1 review
5 of 5 stars Reviewed 1 week ago NEW

I stayed here for a stay over with some family. Got to my room and was pleased with the cleanliness all over. In fact during the entire stay not one place I went here did I find someone cleaning something. I am a smoker and most places I go that have any smoking section I find cigarette butts on the... More 

Was this review helpful? Yes
AlainaRHarrison, General Manager at Quality Inn & Suites, responded to this review

Thank you for commenting on your experience with us! We strive to exceed expectations in our service, cleanliness, and amenities, especially when compared to newer properties, and it sounds like we were able to do that. I hope you will continue to choose our hotel when staying in Springfield! We look forward to serving you again. All The Best, Alaina... More 

Eugene, Oregon
1 review
4 of 5 stars Reviewed 1 week ago

the staff was wonderful, terry the maintenance man, all the housekeeping staff, Samantha in the dining room. Todd at the front desk. Patti in housekeeping. Pool was great. We will come back here next year.

Was this review helpful? Yes
AlainaRHarrison, General Manager at Quality Inn & Suites, responded to this review

Hi JoAnn! Thank you so much for leaving a review about your recent stay with us. I'm am very happy to hear that our staff was able to take great care of you. I will be sure to share your thoughts with Todd, Terry, Patti and Samantha, and I know they will appreciate it very much. Thank you again and... More 

Eugene, Oregon
Level Contributor
106 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
3 of 5 stars Reviewed 1 week ago

This hotel wasn´t that bad. Its staff were friendly. It is just the instalations areright next to the freeway and they are not that nice or new. The free breakfast is the usual standard fare. Nothing too special here and for the price right down thestreet is the Motel Six.

Was this review helpful? Yes 1
AlainaRHarrison, General Manager at Quality Inn & Suites, responded to this review

Thank you very much for posting a review about your recent stay. There are a lot different options for hotels in the area and we take pride in standing out among them. We try to deliver the best value we can to our guests. While the Motel 6 may offer lower rates, our hotel offers many more amenities that you... More 

Portland, Oregon
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Conveniently off the freeway exit, this hotel is clean and comfortable. From Robert at the front desk to Kim in housekeeping, the accomodations & friendliness will keep you coming back! The daily complimentary breakfast is well above average with many options as well.

Was this review helpful? Yes 1
AlainaRHarrison, General Manager at Quality Inn & Suites, responded to this review

Thank you so much for you review about your stay with us! I'm so happy to hear you enjoyed your stay and our breakfast! Our staff always tries their absolute best to make sure each guest they work with has a memorable experience. I am very glad to hear that Kim and Rob were able to do that for you.... More 

Modesto, California
1 review
5 of 5 stars Reviewed 2 weeks ago

A group of family and close friends stayed at the Quality Inn & Suites in Springfield, OR this past weekend. Among the positives were the convenience, cleanliness and amenities. The absolute MOST positive was the helpfulness and pleasantness of the staff. In particular, China and Todd were extremely pleasant and helpful. What a great stay--we will stay here again!!! Plus,... More 

Was this review helpful? Yes
AlainaRHarrison, General Manager at Quality Inn & Suites, responded to this review

Thank you so much for your review and stay! I am so glad you found our hotel comfortable, clean, and our staff friendly. I will be sure to share your thoughts with China and Todd, I know they will appreciate it. We are all looking forward to welcoming you back into the Eugene/Springfield area the next time your travels bring... More 

Bellevue, Washington
Level Contributor
94 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
1 of 5 stars Reviewed 3 weeks ago

We did not check in to this hotel as we had checked via Google availability as well as prices before we drove to the hotel on our vacation to Oregon. When we were trying to check in, we were given a price of over $60 more than advertised per night for a couple without reservations as we were told that... More 

Was this review helpful? Yes
AlainaRHarrison, General Manager at Quality Inn & Suites, responded to this review

I'm so sorry to hear that you chose not to stay with us while you were traveling in the Eugene/Springfield area. Our rates will fluctuate with large events in town as other hotels do. We offer many added benefits and amenities when choosing to stay here and we take great pride in our service staff. I hope we get the... More 

Saint Helens, Oregon, United States
Level Contributor
38 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This is a great hotel for a one night stay for the NCAA track meet. It is literally just off I5 adjacent to the Gateway Mall in Springfield. The room was maybe on the small size and the bathroom tiny but that didn't impede our stay. We had two queen beds which worked fine. We enjoyed the free WiFi, the... More 

Was this review helpful? Yes
AlainaRHarrison, General Manager at Quality Inn & Suites, responded to this review

Thank you for taking the time to write a review regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your thoughts will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for... More 

Vancouver, WA
Level Contributor
114 reviews
80 hotel reviews
common_n_hotel_reviews_1bd8 139 helpful votes
4 of 5 stars Reviewed May 31, 2015

My husband and I spent one night at the Springfield Quality Inn on our way to visit family the next day. The front desk staff were very friendly and helpful, and check in was easy. Because we're Choice hotel members, we got free bottled waters. The room was average size, and had a microwave and fridge. When I went to... More 

Was this review helpful? Yes
AlainaRHarrison, General Manager at Quality Inn & Suites, responded to this review

Thank you so much for writing a review about your stay with us! Your details about the hotel are so very helpful for other travelers looking for a comfortable and affordable option in this area. I truly appreciate it. We always try to do everything we can to accommodate guests requests for quiet rooms or rooms a specific floor etc.... More 

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