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All 14 Springfield hotels

Quality Inn & Suites

2.0 of 5 Motel   |   3550 Gateway St., I-5 Exit 195A, Springfield, OR 97477
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Ranked #4 of 14 Hotels in Springfield
A recent review
5 of 5 stars reviewed 2 weeks ago
BWill223
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147 reviews from our community

Traveler rating
    69
    47
    16
    6
    9
See reviews for
51
23
12
27
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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1 review
5 of 5 stars Reviewed 2 weeks ago

I stayed with my Volleyball team and we all loved it. The rooms were awesome and the free cookies were yummy. Ean, Todd, Terry and Candace were all so sweet and nice too. Only thing that sucked was the pool is closed and they do not have alot of movie channels.

Was this review helpful? Yes
AlainaRHarrison, General Manager at Quality Inn & Suites, responded to this review

Thank you very much for taking a moment to write a review about your stay with us. I'm so happy to hear that you and your volleyball team enjoyed their stay and Ean, Todd, Terry, and Candace were able to assist you during your stay. I'll be sure to share your comments with the entire staff to keep them doing... More

Portland, Oregon
Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

I have stayed at this hotel a few times with my family when we come down to attend Duck games during the fall and each time it gets better and better. Last time I stayed was prior to the new remodel. The rooms all have new TVs and furniture, huge difference for me! The staff is always great, especially Ean... More

Was this review helpful? Yes
AlainaRHarrison, General Manager at Quality Inn & Suites, responded to this review

Thank you so much for your kind words regarding your stays with us. I am so happy to hear that the staff has made your experiences in the Eugene/Springfield area even more memorable. I know we are all looking forward to welcoming you back the next time you are in town for a Duck game! All The Best, Alaina Harrison... More

1 review
5 of 5 stars Reviewed 3 weeks ago via mobile

Staying here with my cross country team was a great experience - Todd and Ean at the front desk were very friendly, down to earth, and very helpful. The rooms were clean and didn't smell like cigarette smoke, which is an added bonus.

Was this review helpful? Yes
AlainaRHarrison, General Manager at Quality Inn & Suites, responded to this review

Thank you so much for your review regarding your teams stay with us while you were in town for the 2014 OSAA Cross Country Championships. I'm so happy to hear that Todd and Ean were able to make your experience a great one! I hope your team did well, and I hope we get to welcome you and your team... More

San Luis Obispo, CA
Senior Contributor
45 reviews 45 reviews
9 hotel reviews
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed 4 weeks ago

We chose this place because we were visiting relatives in Eugene and we had our two dogs with us. $20 per dog fees. The staff members were very nice, the breakfasts ok, great chocolate cookies in the afternoon, but the toilet backed up and didn't respond to a plunger, the exterior grounds were littered, and the towels were paper-thin.

Was this review helpful? Yes
AlainaRHarrison, General Manager at Quality Inn & Suites, responded to this review

Thank you so much for your review about your recent stay with us. I'm very sorry to hear that your stay did not meet your expectations. Our goal here is to not only meet each of our guests' expectations, but to exceed them. I will share your thoughts regarding the hotel grounds and the issue you had in your bathroom... More

Prescott, Arizona
1 review
4 of 5 stars Reviewed 4 weeks ago

My wife and I are in the middle of traveling and happened to stop in the Eugene area for the first time in almost 20 years. The city has changed quiet a bit and just as beautiful as we remember it. We decided to stop at the Quality Inn and am glad that we did. At check-in the man at... More

Was this review helpful? Yes
AlainaRHarrison, General Manager at Quality Inn & Suites, responded to this review

Thank you so much for taking a few minutes out of your day to write a review about your recent stay with us. I'm so very glad you stopped and stayed with us on your trip into the Eugene/Springfield area. I will be sure to share your kinds words with Ean and Candace! Thank you again, and I know we... More

Bremerton, Washington
2 reviews
5 of 5 stars Reviewed 4 weeks ago

I stayed at the hotel a week or so ago for a visit to the near by hospital. Ean, the young man at the desk in the evening was very helpful and encouraging at the trying time my husband and I were having as we were preparing for my upcoming surgery. He not only reassured me that all things will... More

Was this review helpful? Yes
AlainaRHarrison, General Manager at Quality Inn & Suites, responded to this review

Thank you so very much for you wonderful review about your stay with us! The staff here is always doing their very best to make each guest feel welcome and as close to a home away from home as possible, especially when we learn the stay is for an uncomfortable doctor or hospital visit. I will be sure to share... More

Senior Contributor
25 reviews 25 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed 4 weeks ago

We came to Eugene/Springfield and stayed at this Quality Inn for a wedding, but I ended up staying in the room for 2 days with a child with an upset stomach. The room looked clean but the floors were disgustingly filthy, my white socks were black within an hour. My kids bare feet were completely black, after a bath and... More

Was this review helpful? Yes
AlainaRHarrison, General Manager at Quality Inn & Suites, responded to this review

Thank you so much for writing a review about your most recent stay. I'm so sorry to hear that your stay was not only up to your standards, but most certainly not ours. We strive to exceed our guests expectations, especially when it comes to cleanliness. I will share your review with our executive housekeeper as we as our maintenance... More

Senior Contributor
23 reviews 23 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed October 19, 2014

We walked in late on a Thursday night and the gentleman at the front desk was efficient, knowledgeable, and accommodating. We requested a roll-away bed ($10 fee) and he brought it to us immediately (almost always it takes a "reminder call" to the front desk to get a roll-away, it seems, but not this time!). The hotel was busy, the... More

Was this review helpful? Yes
AlainaRHarrison, General Manager at Quality Inn & Suites, responded to this review

Thank you so much for taking time out of your day to write such a wonderful review about your stay with us, we truly appreciate it. We strive to exceed our guests expectations and to make each guests' stay a memorable one. I will be sure to share your kind words with our entire staff as enforcement to their daily... More

Vancouver, Washington, United States
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed October 13, 2014

I recently spent the weekend at the Springfield, OR, Quality Inn & Suites and want to commend this hotel and the receptionist Rebecca in particular. I have traveled extensively for many years and stayed in every category of hotels countless times so I know what I'm talking about. Of all the stays I've experienced in mid-priced hotels, this on ranks... More

Was this review helpful? Yes
AlainaRHarrison, General Manager at Quality Inn & Suites, responded to this review

Thank you for taking the time to fill out an online review with such positive feedback! I have shared your comments with my staff and Rebecca, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide and we are so glad you enjoyed your stay. We are looking... More

Portland, Oregon
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed October 11, 2014

I travel through the Eugene area a few times a month for work and have spend my time at multiple hotels in the area. Although the Quality Inn may not be the best in terms of room design and the over the top extravagance, it is everything a business traveler like myself needs and could want. I have changed my... More

Was this review helpful? Yes
AlainaRHarrison, General Manager at Quality Inn & Suites, responded to this review

Thank you so much for taking a moment to write a review about your experiences with us! We strive to exceed expectations in our service, cleanliness, and amenities, especially when compared to newer properties around us. Also, thank you very much for the kind words regarding Todd, Ean and the entire staff here. I will definitely make sure everyone gets... More

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Additional Information about Quality Inn & Suites

Address: 3550 Gateway St., I-5 Exit 195A, Springfield, OR 97477
Phone Number:
Location: United States > Oregon > Springfield
Price Range (Based on Average Rates): $
Hotel Class:2 star — Quality Inn & Suites 2*
Number of rooms: 119
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Also Known As:
Quality Hotel Springfield
Quality Inn And Suites
Quality Inn Springfield
Springfield Quality Inn

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