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Quality Inn & Suites

Certificate of Excellence
2.0 of 5
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3550 Gateway St., I-5 Exit 195A, Springfield, OR 97477
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Quality Inn & Suites
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Ranked #4 of 14 Hotels in Springfield
Certificate of Excellence
A recent review
5 of 5 stars reviewed 4 days ago
Mikki R Central Point, Oregon
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178 reviews from our community

Traveler rating
    92
    53
    18
    6
    9
See reviews for
63
29
13
35
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (42)
Date | Rating
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  • Any
English first
  • All months
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    (55)
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Central Point, Oregon
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

We had a family emergency and needed a place to stay fast. Todd, Candace and China helped us get several rooms without reservations . The rooms were well kept and clean. Loved the fresh cookies and the breakfast was good

Was this review helpful? Yes 1
AlainaRHarrison, General Manager at Quality Inn & Suites, responded to this review

Thank you so much for writing a review about your stay! I am sorry to hear that your travels were for a family emergency. I am glad our team here was able to get you accommodated comfortably. I hope we get the chance to welcome you back again soon, this time hopefully for a more leisurely travel experience. All The... More 

Cleveland, Ohio
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed 4 days ago NEW

Friendliest staff I have encountered in a long time, I mean everyone from desk, to cleaning crews, to breakfast staff-everyone smiling. Clean, roomy and great deal. I was very pleased and will stay there again if I go visit my son again.

Was this review helpful? Yes
AlainaRHarrison, General Manager at Quality Inn & Suites, responded to this review

Thank you so much for writing a review about your stay with us! I am so glad to find you had a great experience with us. Our staff understands you have a lot of options when traveling and our goal is to create a memorable experience when you stay with us! I am happy to hear that we were able... More 

1 review
5 of 5 stars Reviewed 1 week ago via mobile

I had an enjoyable stay, and Todd and Rob were especially great. They helped me with everything I needed and I would love to stay here again. I was happy with the clean rooms and hospitality. Definitely recommend!!

Was this review helpful? Yes
AlainaRHarrison, General Manager at Quality Inn & Suites, responded to this review

Thank you so much for writing a review about your stay with us! Todd and Rob are two of our super stars here and I know they appreciate you recognizing their efforts! I will be sure to share your kind words with them. Thank you again, and we are all certainly looking forward to welcoming you back the next time... More 

Port Orchard, Washington
2 reviews
5 of 5 stars Reviewed 1 week ago

We recently had an unexpected death in the family and the hospitality we received from the WHOLE staff was wonderful! A special thanks to:Candace,China,Todd,Patti,Amanda,Wretha,Lacey,Janice,and Dee. You all made a very difficult time for us as easy as possible. Thank you!

Was this review helpful? Yes
AlainaRHarrison, General Manager at Quality Inn & Suites, responded to this review

Thank you so much for writing a review about your stay with us and about our staff. We truly appreciate your kind words, especially during such a difficult time for you and your family. I will be sure to share your thoughts with everyone here and I know we all look forward to welcoming you back the next time you... More 

Reviewer
3 reviews 3 reviews
3 of 5 stars Reviewed 1 week ago

All staff was friendly & helpful. Beds in room 117 were uncomfortable but overall the room was clean & worked for us. Biggest negative is that we planned to stay 3 nights so i reserved at their site (not an ota) and when we had to leave a day early i was told that their policy was to not refund... More 

Was this review helpful? Yes
AlainaRHarrison, General Manager at Quality Inn & Suites, responded to this review

Thank you so much for writing a review about your recent stay with us. I'm glad you found your time here comfortable and the staff friendly. I am very sorry to hear that your daughter was hurt and you had to return home early. I would very much like to look further into your reservation details to determine why a... More 

East Lansing, Michigan
Contributor
11 reviews 11 reviews
10 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed 3 nights in mid March while visiting Eugene to help celebrate our granddaughters first birthday. The high point of this stay was the friendliness and attentiveness of the entire staff from the folks at reception, to housekeeping, and to the gal who made sure the breakfast foods remained stocked and fresh, always with a smile. They all seemed happy... More 

Was this review helpful? Yes
AlainaRHarrison, General Manager at Quality Inn & Suites, responded to this review

Thank you for taking the time to write a review regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your thoughts will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for... More 

Mukilteo, Washington
2 reviews
4 of 5 stars Reviewed 1 week ago

Todd at the front desk was very friendly and went above and beyond to get us the room we needed. The location has easy access to freeway, restaurants and shopping. Free breakfast and clean rooms and property.

Was this review helpful? Yes
AlainaRHarrison, General Manager at Quality Inn & Suites, responded to this review

Thank you so much for writing a review about your stay with us! I'm very happy to hear that Todd was able to make your stay more comfortable and accommodating. We also have a outdoor pool that is open all summer long! Next time you visit us we hope you check it out! Thank you again and I know we... More 

Walnut Grove, California
Top Contributor
86 reviews 86 reviews
30 hotel reviews
62 helpful votes 62 helpful votes
5 of 5 stars Reviewed 1 week ago

Todd was so very accommodating at my check in. Getting me the perfect room and making me feel very welcome. My room is spacious and comfortable. This is my second time in this hotel and I shall return based on this experience. This spot is easy on and off the freeway. Just remember it is slightly hidden in back of... More 

Was this review helpful? Yes
AlainaRHarrison, General Manager at Quality Inn & Suites, responded to this review

Thank you so much for taking the time to submit a review about us! We are so glad you enjoyed your stay. Also, thank you for the kind words regarding Todd. I will definitely make sure he gets a chance to see these comments and we hope to see you again in the future real soon! All The Best, Alaina... More 

Portland
Senior Contributor
37 reviews 37 reviews
18 hotel reviews
44 helpful votes 44 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I stayed here for a night while in town on business. The front desk staff was welcoming and check in was quick. They had freshly baked cookies out which was a nice touch. I booked a single queen room. It was clean but the room was somewhat dated. The pillows were lumpy and pretty old. The bathroom was stocked with... More 

Was this review helpful? Yes
AlainaRHarrison, General Manager at Quality Inn & Suites, responded to this review

Thank you so much for writing a review about your stay with us. I'm glad to hear that you will be coming back and visiting us. Your comments regarding the room and our pillows are truly appreciated. Its comments like yours that enables us to make changes to make our guests' experiences better. We are currently in the process of... More 

Eugene, Oregon
1 review
5 of 5 stars Reviewed 4 weeks ago

This has been the best place I've stayed at by far. Number 1 compared to other hotels. The staff was more than welcoming and friendly. Helped us with everything we needed. Very professional. Terry was above and beyond. Patti was wonderful. Candance, Tia, Robert were outstanding at the desk. Leslie at breakfast was awersome! Todd especially at the desk was... More 

Was this review helpful? Yes
AlainaRHarrison, General Manager at Quality Inn & Suites, responded to this review

Thank you for commenting on your experience with us! We strive to exceed expectations in our service, cleanliness, and amenities, especially when compared to newer properties, and it sounds like we were able to do that. I hope you will continue to choose our hotel when staying in Springfield! We look forward to serving you again. All The Best, Alaina... More 

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