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Quality Inn & Suites

Certificate of Excellence
2.0 of 5
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3550 Gateway St., I-5 Exit 195A, Springfield, OR 97477
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Quality Inn & Suites
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Ranked #4 of 14 Hotels in Springfield
Certificate of Excellence
A recent review
5 of 5 stars reviewed yesterday
Jrotter Port Orchard, Washington
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175 reviews from our community

Traveler rating
    90
    52
    18
    6
    9
See reviews for
61
29
13
35
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (41)
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  • Portuguese first
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  • All months
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    (52)
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Port Orchard, Washington
2 reviews
5 of 5 stars Reviewed yesterday NEW

We recently had an unexpected death in the family and the hospitality we received from the WHOLE staff was wonderful! A special thanks to:Candace,China,Todd,Patti,Amanda,Wretha,Lacey,Janice,and Dee. You all made a very difficult time for us as easy as possible. Thank you!

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Reviewer
3 reviews 3 reviews
3 of 5 stars Reviewed 2 days ago NEW

All staff was friendly & helpful. Beds in room 117 were uncomfortable but overall the room was clean & worked for us. Biggest negative is that we planned to stay 3 nights so i reserved at their site (not an ota) and when we had to leave a day early i was told that their policy was to not refund... More 

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East Lansing, Michigan
Contributor
11 reviews 11 reviews
10 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Stayed 3 nights in mid March while visiting Eugene to help celebrate our granddaughters first birthday. The high point of this stay was the friendliness and attentiveness of the entire staff from the folks at reception, to housekeeping, and to the gal who made sure the breakfast foods remained stocked and fresh, always with a smile. They all seemed happy... More 

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AlainaRHarrison, General Manager at Quality Inn & Suites, responded to this review

Thank you for taking the time to write a review regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your thoughts will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for... More 

Mukilteo, Washington
2 reviews
4 of 5 stars Reviewed 3 days ago NEW

Todd at the front desk was very friendly and went above and beyond to get us the room we needed. The location has easy access to freeway, restaurants and shopping. Free breakfast and clean rooms and property.

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AlainaRHarrison, General Manager at Quality Inn & Suites, responded to this review

Thank you so much for writing a review about your stay with us! I'm very happy to hear that Todd was able to make your stay more comfortable and accommodating. We also have a outdoor pool that is open all summer long! Next time you visit us we hope you check it out! Thank you again and I know we... More 

Walnut Grove, California
Top Contributor
86 reviews 86 reviews
30 hotel reviews
62 helpful votes 62 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Todd was so very accommodating at my check in. Getting me the perfect room and making me feel very welcome. My room is spacious and comfortable. This is my second time in this hotel and I shall return based on this experience. This spot is easy on and off the freeway. Just remember it is slightly hidden in back of... More 

Was this review helpful? Yes
AlainaRHarrison, General Manager at Quality Inn & Suites, responded to this review

Thank you so much for taking the time to submit a review about us! We are so glad you enjoyed your stay. Also, thank you for the kind words regarding Todd. I will definitely make sure he gets a chance to see these comments and we hope to see you again in the future real soon! All The Best, Alaina... More 

Portland
Senior Contributor
37 reviews 37 reviews
18 hotel reviews
44 helpful votes 44 helpful votes
4 of 5 stars Reviewed 1 week ago

I stayed here for a night while in town on business. The front desk staff was welcoming and check in was quick. They had freshly baked cookies out which was a nice touch. I booked a single queen room. It was clean but the room was somewhat dated. The pillows were lumpy and pretty old. The bathroom was stocked with... More 

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AlainaRHarrison, General Manager at Quality Inn & Suites, responded to this review

Thank you so much for writing a review about your stay with us. I'm glad to hear that you will be coming back and visiting us. Your comments regarding the room and our pillows are truly appreciated. Its comments like yours that enables us to make changes to make our guests' experiences better. We are currently in the process of... More 

Eugene, Oregon
1 review
5 of 5 stars Reviewed 3 weeks ago

This has been the best place I've stayed at by far. Number 1 compared to other hotels. The staff was more than welcoming and friendly. Helped us with everything we needed. Very professional. Terry was above and beyond. Patti was wonderful. Candance, Tia, Robert were outstanding at the desk. Leslie at breakfast was awersome! Todd especially at the desk was... More 

Was this review helpful? Yes
AlainaRHarrison, General Manager at Quality Inn & Suites, responded to this review

Thank you for commenting on your experience with us! We strive to exceed expectations in our service, cleanliness, and amenities, especially when compared to newer properties, and it sounds like we were able to do that. I hope you will continue to choose our hotel when staying in Springfield! We look forward to serving you again. All The Best, Alaina... More 

1 review
5 of 5 stars Reviewed 5 weeks ago via mobile

First, the housekeepers were warm and friendly. At breakfast there was a problem with the waffle maker that may have been caused by a certain person who may or may not been this reviewer. Samantha handled the situation with grace, warmth and charm. Terry, the maintenance person fixed the issue quickly. Don't be deceived by outside appearances, this place sparkles... More 

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AlainaRHarrison, General Manager at Quality Inn & Suites, responded to this review

Thank you so much for writing a review about your recent stay with us! I truly appreciate you taking a moment to let others know your thoughts, and for recognizing some members of our team for their hard work here. I will be sure to share your wonderful comments with Terry and Samantha, I know they will be very happy... More 

Springfield, Oregon
1 review
5 of 5 stars Reviewed April 15, 2015

We felt very welcome after checking. The staff made us feel at ease after loosing our house to fire. Staff was very polite and very professional.I would like to thank everyone. Terry-Maintenec,Patti-Housekeeping,Candace,Todd&Tia-Front desk,Allyson-laundry and Leslie-Breakfast bar. Thank you very much guys!!

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AlainaRHarrison, General Manager at Quality Inn & Suites, responded to this review

Hi Russel! Thank you so much for writing a review about your stay with us. We were all shocked with the story of your house fire and we always do our best to help out our guests as much as we can when something so unexpected and tragic happens. I truly appreciate you taking a moment to write a review... More 

Roseburg, Oregon
1 review
5 of 5 stars Reviewed April 10, 2015

The room was nice. The staff friendly and helpful. Samantha the breakast gal was quick, friendly and helpful. She made sure we were all taken care of despite the huge crowd. Her attitude makes us want to come stay again. What a wonderful start to our day. Thanks.

Was this review helpful? Yes
AlainaRHarrison, General Manager at Quality Inn & Suites, responded to this review

Thank you so much for taking the time to submit a review about us! We are so glad you enjoyed your stay. Also, thank you for the kind words regarding Samantha. I will definitely make sure she gets a chance to see these comments and we hope to see you again in the future real soon! All The Best, Alaina... More 

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