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Hilton Garden Inn Eugene / Springfield

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3528 Gateway Street, Springfield, OR 97477
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Hilton Garden Inn Eugene / Springfield
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Hilton Garden Inn Eugene / Springfield
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371 reviews from our community

Traveler rating
    238
    105
    18
    6
    4
See reviews for
117
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117
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (40)
Date | Rating
  • English first
  • German first
  • Japanese first
  • Any
English first
  • All months
    (371)
  • Mar-May only
    (94)
  • Jun-Aug only
    (103)
  • Sep-Nov only
    (83)
  • Dec-Feb only
    (91)
All months
2 reviews
5 of 5 stars Reviewed 1 week ago

the staff at this hotel went out of their way to help us and they were always friendly. The location is minutes from virtually all sites in Eugene. The location also has restaurants, shopping and other services immediately available

Review collected in partnership with Hilton Garden Inn

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Medford, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

I had a great experience while staying at this Hotel. The staff was very helpful with any questions I had. The room was clean and quiet and comfortable. The hotel was in a great location and easy to find. The staff was very nice. The cookies were good. I would stay here again.

Review collected in partnership with Hilton Garden Inn

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Contributor
14 reviews 14 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 3 weeks ago

I rented a room here for an overnight slumber party at the request of my daughter. Since I had small children, I asked for a first floor room near the pool. I got that, however, the entire room reeked of chlorine. It was overpowering. To the point where I ended up with a migraine headache. In fact the entire hallway... More 

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Auburn, United States
1 review
4 of 5 stars Reviewed 3 weeks ago

Comfortable, clean and welcoming. It's my go-to hotel when traveling to Eugene/Springfield. Rooms are always quiet and the beds are firm yet comfortable. Staff has always been friendly and hospitable. I enjoy the simple things like a "free" bottle of water on arrival. They definitely earned a long time customer.

Review collected in partnership with Hilton Garden Inn

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San Diego, United States
1 review
2 of 5 stars Reviewed 3 weeks ago

Cold showers are okay in San Diego - because it's warm here. Not so much in Eugene/Springfield. Needing to call the desk and have them try to fix water temparature not really an option when you are 1)in a towel, and 2) need to be somewhere in 45 minutes.

Review collected in partnership with Hilton Garden Inn

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Esmeralda H, Guest Relations Manager at Hilton Garden Inn Eugene / Springfield, responded to this review

Dear Patrick S, Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. At Hilton Garden Inn, we promise to do whatever it... More 

coquille, United States
1 review
4 of 5 stars Reviewed 3 weeks ago

good stay, it was average for a chain hotel, I don't usually stay at large chains, prices are higher than I like to pay. I usually stay at smaller more out of the way places. This review really irritates me, expecialy the 200 character thing.

Review collected in partnership with Hilton Garden Inn

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Esmeralda H, Guest Relations Manager at Hilton Garden Inn Eugene / Springfield, responded to this review

Dear Larry R, Thank you for taking the time to write a review for our property. I'm happy to hear that you had a good stay. We hope to see you in the future. Have a great day ! More 

Peyton, United States
1 review
5 of 5 stars Reviewed 4 weeks ago

The airlines lost my luggage for a day. The hotel staff were very helpful with neccessary accessories to make my wait a little more comfortable. Excellent staff throughout the hotel. I recommend this property to all my associates traveling to the Eugene area.

Review collected in partnership with Hilton Garden Inn

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Esmeralda H, Guest Relations Manager at Hilton Garden Inn Eugene / Springfield, responded to this review

Dear Donald G H, Thank you for taking the time to write a great review for our property. Our staff is one of kind and we are happy you receive great service during your stay. We hope to see you the next time you are in the Eugene/Springfield area. Have a great day ! More 

Seattle
Top Contributor
126 reviews 126 reviews
49 hotel reviews
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Regular Hilton Garden Inn, no surprised. Nice staff. Friendly on check in and out. Fitness center available 24/7 which is always a plus and welcomed. Bottles of water on check in was great and it hit the spot.

Was this review helpful? Yes
Esmeralda H, Guest Relations Manager at Hilton Garden Inn Eugene / Springfield, responded to this review

Dear BothellEnglandLover, Thank you for taking the time to write a review for our property. Glad to hear that you enjoyed our fitness center. We hope to see you the next time you are in the Eugene/Springfield area. Have a great day ! More 

Redlands, United States
1 review
5 of 5 stars Reviewed February 24, 2015

Wonderful stay at the Hilton Garden Inn in Eugene, Oregon. Hotel is beautiful, dining room was excellent, staff was friendly, helpful. We enjoyed our stay there very much. The waiter and chef in the dining room were especially helpful since we had a special request that the food for my husband be blended in a blender. Every Hilton Garden Inn... More 

Review collected in partnership with Hilton Garden Inn

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Esmeralda H, Guest Relations Manager at Hilton Garden Inn Eugene / Springfield, responded to this review

Dear Fred F, Thank you for taking the time to write a review for our property. The service you experience is something our staff strives for with every guest ! Thank you for wonderful comments. We hope to see you the next time you are in the Eugene/Springfield area. Have a great day ! More 

Tulsa, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed February 23, 2015

Staff is extremely helpful and courteous. In house dining was better than expected. The dinner was as good as I had in any neighboring restaurant. Location was very convenient for accessing many parts of the Eugene/Springfield area.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Esmeralda H, Public Relations Manager at Hilton Garden Inn Eugene / Springfield, responded to this review

Dear Timothy G, Thank you for taking the time to write a review our property. I'm happy to read that you had a great stay and enjoyed our location. We hope to see you in the future ! More 

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