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All 14 Springfield hotels

Hilton Garden Inn Eugene / Springfield

3.0 of 5 Hotel   |   3528 Gateway Street, Springfield, OR 97477
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92%
Ranked #2 of 14 hotels in Springfield
Certificate of Excellence 2014
GreenLeadersBronze level
A recent review
5 of 5 stars reviewed 4 days ago
Tim A Alexandria, United States
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286 people have reviewed this hotel

Traveler rating
    184
    80
    12
    5
    5
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (36)
Date | Rating
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English first
Alexandria, United States
2 reviews
5 of 5 stars Reviewed 4 days ago NEW

Staff is great, very helpful and rooms were very nice. Bar is very nice and comforting after a long day at work. Breakfast is very nice with a full hot breakfast available. All nice and comforting. Acess is also very good to the highway and shops etc.

Review collected in partnership with Hilton Garden Inn

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Florence, United States
1 review
5 of 5 stars Reviewed 5 days ago NEW

I needed overnight accommodations in the neighborhood for a 5:30 a.m. check-in for surgery the next day. Hilton Garden met and exceeded my expectations, including a comfortable room and a shuttle bus to the hospital in the morning..

Review collected in partnership with Hilton Garden Inn

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Laguna Hills, California
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 1 week ago

I made a reservation for U of O graduation a YEAR before our arrival. I called at noon the day of our arrival confirming a late arrival. I arrived at 11:30 p.m., finding they had sold my room saying they called my phone "on file," which clearly by the message on the machine it was a home number and Definitely... More

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Esmeralda H, Guest Relations Manager at Hilton Garden Inn Eugene / Springfield, responded to this review

Dear 866CindyS, I am terribly sorry for this very upsetting experience, and the unsatisfying response you received on this special day for your family. I would very much like to speak to you to personally apologize for the experience you had. If you would be so kind as to contact me at 541-741-4682.Again, our deepest apologies. Esmeralda Hernandez More

Seattle, United States
2 reviews
5 of 5 stars Reviewed 1 week ago

Great location, clean and confortable rooms, excellent customer service. Nice restaurant in the hotel and lots of family restaurants and shopping facilities near by. Well worth the expence. Check in early and enjoy your stay.

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La Center, United States
1 review
4 of 5 stars Reviewed 2 weeks ago

While up to Hilton standards in general, we found the bed to be extremely firm the first night. Upon investigation it was determined by maintenance that the inflation hose was pinched preventing other than the firmest setting.

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Esmeralda H, Guest Relations Manager at Hilton Garden Inn Eugene / Springfield, responded to this review

Dear Andrew Y, Thank you for taking the time to write a review for our property. I'm sorry about the experience you had with the bed in your room. We certainly hope that you will give another chance in the future. Thank you ! More

portland
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

About five minutes from downtown Eugene with easy access. Hotel was very clean, staff more than courteous. Pool was very clean and well maintained. Internet and parking were free unlike many Hiltons. Was able to get a good deal online making this more affordable than the advertised rate.

Review collected in partnership with Hilton Garden Inn

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Esmeralda H, Guest Relations Manager at Hilton Garden Inn Eugene / Springfield, responded to this review

Dear steamsecond, Thank you for taking the time to write a review for our property. I'm happy to hear that you had a very nice stay with us. Hopefully, we have the opportunity to host you and your family again in the future. More

Senior Contributor
21 reviews 21 reviews
11 hotel reviews
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed 4 weeks ago

On Friday night June 20th 2014 we checked in around 9 30 pm. The restaurant was about to close so rather than take items to rm. We sat down to a meal. When we got to our rm around 11 pm my husband realized the toilet didn't work. He called down to the front desk to be told "I can't... More

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Esmeralda H, Guest Relations Manager at Hilton Garden Inn Eugene / Springfield, responded to this review

Dear Jen S, Thank you for taking the time to write a review for our property. . We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. I would very much like to speak to you to personally apologize for... More

Mountain View, United States
1 review
5 of 5 stars Reviewed 4 weeks ago

The hotel is bright, up to date, welcoming, very clean, with staff who were extremely kind, professional, and helpful. The beds were very comfortable, the breakfast was varied and delicious (something for everyone), and the lobby had plenty of room for our family to hang out together and chat. I would definitely stay here again.

Review collected in partnership with Hilton Garden Inn

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Esmeralda H, Guest Relations Manager at Hilton Garden Inn Eugene / Springfield, responded to this review

Dear Judith G, Thank you for taking the time to write a review for our property. I'm happy to hear that you had a great stay and found out hotel lovely. Hopefully, we have the opportunity to host you and your family again in the future. More

1 review
5 of 5 stars Reviewed 4 weeks ago

Overall 10 out of 10! Excellent service, beautiful furnishings, personable staff. Easy drive to the University of Oregon. Felt like we were staying at a boutique hotel. Breakfast buffet was delicious and included made to order omelets. Coffee was available 24/7!

Review collected in partnership with Hilton Garden Inn

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Esmeralda H, Guest Relations Manager at Hilton Garden Inn Eugene / Springfield, responded to this review

Dear matthewm276, Thank you for taking the time to write such a wonderful review for our property. I'm happy to hear that you had an excellent stay with us. We hope to see you the next time you are in town. Have a great day ! More

El Sobrante, CA
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

The room was well-appointed, and even included two hand towels folded into ducklings, appropriate for graduation time at the University of Oregon! The hotel was at maximum capacity during ur stay. Our second shower did not have enough hot water to comfortably complete the process.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Esmeralda H, Guest Relations Manager at Hilton Garden Inn Eugene / Springfield, responded to this review

Dear Karen_050, Thank you for taking the time to write a review for our property. I'm sorry to hear about the hot water not being enough. I will certainly let me maintenance department know. Thank you for letting us know. We hope to see you the next time you are in the area. Thank you ! More

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Additional Information about Hilton Garden Inn Eugene / Springfield

Address: 3528 Gateway Street, Springfield, OR 97477
Phone Number:
Location: United States > Oregon > Springfield
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Eugene / Springfield 3*
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39 photos of this hotel

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style
#1 Business Hotel in Springfield #2 Green Hotel in Springfield #2 Family Hotel in Springfield #2 Romantic Hotel in Springfield
Hotel Class
Official Description (provided by the hotel)
The Hilton Garden Inn Eugene/Springfield hotel in Oregon is located just off I-5, less than 8 minutes from the University of Oregon campus, Autzen Stadium and 10 miles from the Eugene Airport (EUG). We are conveniently located near many area companies such as Peace Healths Sacred Heart Medical Center at RiverBend, Peace Health Laboratories, Symantec Corp, Weyerhaeuser and Georgia-Pacific. Nearby attractions to the Hilton Garden Inn Eugene/ Springfield include Alton Baker Park on the Willamette River, Lane County Fair Grounds, Gateway Mall and more than 30 local wineries. The Hilton Garden Inn Eugene/Springfield hotel features include the following amenities and services in order to anticipate, meet, and exceed the needs of our guests:- Exquisitely designed guestrooms and suites, all with the Garden Sleep System® adjustable bed, complimentary wireless HSIA, Herman Miller ergonomic Mirra® desk chair, 37-inch flat screen HDTV, microwave, refrigerator, coffee maker, iron/ironing board and hair dryer - The Great American Grill® Restaurant and Bar features breakfast, dinner and evening room service - An indoor pool and spa - A well-equipped Precor® fitness center - 24-hour Pavilion Pantry® - Complimentary 24-hour business center offering computer, printer, fax and internet access - Over 3,200 square feet of flexible meeting-banquet space, catering, full audio-visual equipment - A professional and well equipped sales and catering staff ready to meet your group and meeting needs. ... more   less 
Number of rooms
149

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