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GuestHouse Inn & Suites Eugene / Springfield

2.0 of 5
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3350 Gateway Street, Eugene, Springfield, OR 97477 (Formerly Hotel Eugene-Springfield)
GuestHouse Inn & Suites Eugene / Springfield
Best prices for: 1 room 1 guest
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Ranked #10 of 14 Hotels in Springfield
A recent review
5 of 5 stars reviewed 1 week ago
GlobalTraveller1966 Salt Lake City, Utah
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57 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
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Seattle, Washington
2 reviews
2 of 5 stars Reviewed 5 days ago NEW

Good location and clean enough for driving through. We, however were staying there 4 nights. The remodel must have been happening in stages and I am not sure if planned very well. I can look past unfinished trim and floors in the hallway, but our room, which I think was completed, seemed a bit thrown together and mixture of items.... More 

Was this review helpful? Yes
Brigette Z, General Manager at GuestHouse Inn & Suites Eugene / Springfield, responded to this review

Melissa, Thank you so much for your feedback. Yes the remodel is taking progress, and we are taking over where previous Maintenance stopped and started multiple projects. I am so sorry that Your room was not serviced one of the days. That reflects poorly on myself and also my housekeeping staff. I appreciate your feedback. I am trying my hardest... More 

Beltsville, MD, United States
Level Contributor
2 reviews
2 of 5 stars Reviewed 6 days ago NEW

There was some type of sporting event in town so this was the only lodging I could get within the Government rate. Pros: Elmer's, the restaurant in front of GuestHouse, served delicious food; the motel location is within walking distance of several eating establishments and shopping; and the motel is close to Rt 569. Cons: Motel is dirty and unattractive;... More 

Was this review helpful? Yes
Brigette Z, General Manager at GuestHouse Inn & Suites Eugene / Springfield, responded to this review

I am sorry that you feel that way. We are under a remodel and will be changing a lot of the appearance of the interior and exterior of the hotel. We don't get many Federal Employee stays, so that is why my front desk staff was not familiar with the form you brought in. I hope that you give us... More 

Travelers are raving about these Springfield hotels

Salt Lake City, Utah
Level Contributor
3 reviews
5 of 5 stars Reviewed 1 week ago

It as a stop for me driving from Seattle to SF. It was a pleasant stay. The room was clean. The breakfast was nice. The staff was friendly. Very conveniently located next to the free way exit with a lot of restaurants around. The gateway mall is nearby. The price was good as well.

Was this review helpful? Yes
Brigette Z, General Manager at GuestHouse Inn & Suites Eugene / Springfield, responded to this review

Thank You so much for your hospitality! I appreciate any and all feedback! I hope you stay with us again in the future!! More 

Reedsport, Oregon
1 review
5 of 5 stars Reviewed 1 week ago

Spent night of June 9, 2015 at the Motel. The Office and some units were being remodel. My Motel Room was completely remodeled, it was beautiful and I never heard any construction noise or highway traffic. They provided airport shuttle both going and coming which I loved. I will definitely be staying there again.

Was this review helpful? Yes
Brigette Z, General Manager at GuestHouse Inn & Suites Eugene / Springfield, responded to this review

Thank you so much for staying with us!!! I appreciate all your feedback and hope you enjoyed your stay! I look forward to your next stay with us, especially with all the new improvements!! More 

Seattle, Washington
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago

It is wonderful to see how much work that has gone in to this place! The hardwood floors are beautiful!! Every time we come they have updated something. the breakfast is great and convenient. We look forward to taking a dip in the pool next time we come. You guys are doing a great job!!

Was this review helpful? Yes
Brigette Z, General Manager at GuestHouse Inn & Suites Eugene / Springfield, responded to this review

Tiffany- Thank You so much for the review! We here at GuestHouse are excited that you have stayed with us and plan to come back and enjoy our pool!!! We look forward to your next visit!! Brigette Zarate General Manager More 

1 review
1 of 5 stars Reviewed 2 weeks ago via mobile

The place smelled really bad and the bed was hard as a rock. The place was falling apart and the breakfast was awful. My sister's room was even worse than the one I stayed in. I will never stay there again.

Was this review helpful? Yes
Brigette Z, Manager at GuestHouse Inn & Suites Eugene / Springfield, responded to this review

I am sorry that you had a bad experience. I would have definitely done what I could to make your stay more enjoyable. I am working on remodeling as you can see and also upgrading the breakfast. I hope you will give our hotel another try in the future. Brigette Zarate GM More 

Redding, California
Level Contributor
29 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
2 of 5 stars Reviewed May 19, 2015

This motel was smack dab in the middle of being remodeled and what a deal. We were not able to get the rooms we had requested. They accommodated us the best they could. The place smelled of mildew. So, all in all, for the price I suppose it was good enough. I have stayed at better Guesthouses before. This one... More 

Was this review helpful? Yes 1
Brigette Z, General Manager at GuestHouse Inn & Suites Eugene / Springfield, responded to this review

Hello, Thank you for your review. I have recently taken over the management of the hotel. We are in the middle of a major remodel and I am doing everything I can to make us a better quality hotel. We recently just redid the wifi throughout the entire hotel, breakfast upgraded and new lighting throughout the hotel. I am sorry... More 

Los Angeles, California
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed May 16, 2015

The general manager greeted us with an eye roll from the beginning. She was not accommodating at all. If you're looking for a roof over your head, then this place will do. But if you have the most minor of request, I suggest you go somewhere else before you get your head chewed off by the general manager.

Was this review helpful? Yes 1
Coos Bay, Oregon
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed May 14, 2015

The room was ok. The bed was good (soft) .the night stand light where not plugged in had to do that.The chairs where a little worn and old. Sorry they looked dirty. The front desk people where very friendly and nice. A bit loud out side in the hall. l would use the hotel again if we need to.

Was this review helpful? Yes 1
Brigette Z, General Manager at GuestHouse Inn & Suites Eugene / Springfield, responded to this review

Thank you so much for choosing to stay with us! I hope that you will come visit us again soon and see all the progress we have made on our remodel! We look forward to seeing you again! More 

Costa Mesa, California
Level Contributor
60 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed May 14, 2015

This little motel isn't the Holiday Inn, for sure. If you're looking for that, plan to triple your room cost. But, what this inn has to offer, for a budget- minded priced inn, is just fabulous. We arrived hoping to upgrade to a suite from a standard two queen bed room. We were able to do this at no extra... More 

Was this review helpful? Yes
Brigette Z, General Manager at GuestHouse Inn & Suites Eugene / Springfield, responded to this review

Thank you so much for your review. I am glad that you enjoyed your stay. I hope you come stay with us again after the remodel! We look forward to your next visit!! Brigette Zarate More 

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