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GuestHouse Inn & Suites Eugene / Springfield

2.0 of 5
Hotel website
3350 Gateway Street, Eugene, Springfield, OR 97477 (Formerly Hotel Eugene-Springfield)
GuestHouse Inn & Suites Eugene / Springfield
Best prices for: 1 room 1 guest
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46 reviews from our community

Traveler rating
    9
    3
    12
    10
    12
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
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    (46)
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    (9)
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    (17)
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Seattle, Washington
Reviewer
4 reviews 4 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed March 13, 2015

Awful, in the middle of a remodel, this is the OLD Shilo inn. Most uninviting property in the area. Drab at best. Have to cancel 24 hours before stay, otherwise people would cancel in the parking lot, which is full of construction equipment. This Guesthouse is nowhere near the quality of other Guesthouse properties. Left emails with my concerns with... More 

Was this review helpful? Yes 4
Carnation, Washington
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed February 10, 2015

Has changed to Guest House International. Slowly improving from the old Shilo Inn. Lobby looks a lot better, gals at front desk dress better and are very helpful. Stormy the manager is on top of things and works hard to keep improving. Our room was clean and had enjoyable stay.

Was this review helpful? Yes 1
Squamish, Canada
Top Contributor
125 reviews 125 reviews
38 hotel reviews
76 helpful votes 76 helpful votes
2 of 5 stars Reviewed February 2, 2015

Even though we asked for an updated room we got the updated room with a 20 year old mattress. They had replaced most furnishings and the bath tub was new but why not replace the mattress? No wireless for the first night, no working ice machines, nothing healthy for breakfast, absolutely no interest from the front desk staff regarding the... More 

Was this review helpful? Yes
Candice W, Front Office Manager at GuestHouse Inn & Suites Eugene / Springfield, responded to this review

I am sorry to hear of your unhappiness with your stay. We are upgrading but you should of never been led to believe the rooms would be totally upgraded as well. I do apologize for the inconvenience of no internet and also my desk agents lack of caring. I'm not sure as to who the next day's manager was that... More 

Portland
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed January 23, 2015

We have stayed at this property when it was a Shilo Inn and yes it needed alot of work. The hotel changed hands at least once. On our most recent stay I noticed that the hotel now has all new carpet in the halls. There is also new hardwood floors in the lobby/breakfast area and stairwells.While we were there for... More 

Was this review helpful? Yes 1
Candice W, Front Office Manager at GuestHouse Inn & Suites Eugene / Springfield, responded to this review

I would like to Thank you for your positive review. We really appreciate our guests and are trying very hard to update our Hotel and improving on a daily basis. I'm glad you enjoyed your stay with us and hope you will come back to see us again real soon! More 

Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed August 20, 2014

We stayed here for one night while traveling to a family reunion. My dad made the reservation for us and we all thought it might be better. The hotel used to be a part of the Shilo Inn group, but now is independently owned. The hotel is in much need of renovations. It is outdated and the lobby looked like... More 

Was this review helpful? Yes 1
Candice W, Front Office Manager at GuestHouse Inn & Suites Eugene / Springfield, responded to this review

I am sorry to learn of your unhappy stay. Yes, this hotel was built in the 70's, but we are now under new management and the renovations are starting to be noticeable. Our lobby is almost completed and the key cards are on the way. We are very excited here at the hotel and hope you will stop in again... More 

1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed August 4, 2014

So bad they are embarrassed to put up sign. Filthy room, tub faucet so crusted with calcium deposits shower function doesn't work. Linen so old and stained you want to sleep in your clothes. Questionable people lurking in another bldg being used as low income housing. Health dept must close their eyes to this dump, otherwise they would close it.... More 

Was this review helpful? Yes 3
Candice W, Front Office Manager at GuestHouse Inn & Suites Eugene / Springfield, responded to this review

I am sorry to hear of your negative experience while staying with us. We have been going through some management changes and are working very hard to update our looks. Renovations are now under way and our lobby is almost completed. We have full time security on staff and the lurkers have been removed from the property. We do apologize... More 

Vancouver, Washington
Reviewer
4 reviews 4 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed July 28, 2014

They say they are renovating and to excuse the mess, but from what I read in the reviews here, they have been using that excuse since 2012. If you get what you pay for, you should only have to pay about $20 a night. I've seen hostels in Europe in better shape and they smell way better than the mold,... More 

Was this review helpful? Yes 2
Candice W, Front Office Manager at GuestHouse Inn & Suites Eugene / Springfield, responded to this review

I am sorry to learn of your bad experience while staying with us. I have only been with the company for about a year, but in that time I have seen it really improve from what it was. Our lobby renovation is almost completed and the ugly carpets in the hallway are next. We are under new management and are... More 

Springfield, Oregon
Top Contributor
245 reviews 245 reviews
30 hotel reviews
97 helpful votes 97 helpful votes
3 of 5 stars Reviewed June 27, 2014

Hotel is on Gateway (major street) 1 block off freeway, 1 mile from hospital, almost on corner. It SHOULD be loud, but it isn't. Hotel is undergoing remodel. Landscaping is almost done and is nice. Few amenities, could use little helps like a hook in the bathroom, pen and paper in the room, a guide book, channel guide (one in... More 

Was this review helpful? Yes 1
Courtney F, Manager at GuestHouse Inn & Suites Eugene / Springfield, responded to this review

Cindy- Thank you so much for taking the time to write a review, I extremely appreciate your accurate portrayal of the hotel. Everyone on staff is working extremely hard to get the hotel turned around and up to the standards to community expects. I appreciate the tips you gave us, we are working on getting new hotel guides in all... More 

Dunsmuir, California
1 review
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed March 13, 2014

This place is terrible, moldy, mildew stained, dry-rotted, old attire, stinky rooms, permanent "residents", homeless people, smell of marihuana in halls, real keys for doors, no safety card locks, busted door jams, SHILO pulled their name, and staff have no idea how to run a hotel. This place is a total dump and needs demolished. Their idea of painting halls... More 

Was this review helpful? Yes 5
Courtney F, Manager at GuestHouse Inn & Suites Eugene / Springfield, responded to this review

Jason- I apologize for the negative experience you received while staying with us at Hotel Eugene-Springfield. We are also replacing the older furniture in the rooms with newer futons and mattresses. We expect to be finished with all of these updates in the next 2-3 months, I'm hoping you will give us another chance in the future to see if... More 

Carnation, Washington
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed March 9, 2014

We have stayed here 2 weeks at a time, 4 times a year for the past 6 years. While the place is old and is no longer a Shilow Inn, we have plenty of positive things to say about this place. First, Courtney Foster, Manager, is the best with her friendly, positive and can-do attitude. Second, Stormy Barney, Manager of... More 

Was this review helpful? Yes
Courtney F, Manager at GuestHouse Inn & Suites Eugene / Springfield, responded to this review

Thank you for your kind words Bob and Lois. It is always such a pleasure having both of you in house. We really appreciate you showcasing the positive qualities we have to offer here at Hotel Eugene-Springfield. We are hoping to have the updates completed by your next visit in May and will definitely have the bed changed out in... More 

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