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GuestHouse Inn & Suites Eugene / Springfield

2.0 of 5
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3350 Gateway Street, Eugene, Springfield, OR 97477 (Formerly Hotel Eugene-Springfield)
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1 room 1 guest
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GuestHouse Inn & Suites Eugene \/ Springfield
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60 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
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Saint Louis, Missouri
Level Contributor
65 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We have stayed at other Guesthouse International Hotels on the coast and they were nice. This hotel was just purchased and is now under the Guesthouse banner. Perhaps they will be updating this hotel. The furniture and carpet is worn. They must have purchased new mattresses because the mattress was firm, just the way I like it. They have a... More 

Was this review helpful? Yes
Level Contributor
3 reviews
2 of 5 stars Reviewed July 20, 2015

If you want no frills, and just a place to stretch out and sleep, this place should work for you. As long as you don't mind very, very firm mattresses and cheap, thin pillows. Pros: no funky smells, clean sheets, working AC, working shower. Cons: the list is long so we'll split into major and minor. Major issues: at check-in... More 

Was this review helpful? Yes
Brigette Z, General Manager at GuestHouse Inn & Suites Eugene / Springfield, responded to this review

Hello, I am sorry that your experience was not so great. Unfortunately I was not at the hotel during the time for I was away on a family leave. If I was made aware of these issues when they arose I would have gladly made it all better. I have addressed the issues with the front desk staff as well... More 

Travelers are raving about these Springfield hotels

Vancouver, Canada
Level Contributor
75 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed July 7, 2015

The hotel itself is a bit old, but still clean and tidy. We were stuck on the I-5 due to some police incident so we arrived to the hotel around 5 AM. The fellow at the reception checked us in very quickly, gave us a key right away to let the ladies go in to the ladies room after a... More 

Was this review helpful? Yes
Brigette Z, General Manager at GuestHouse Inn & Suites Eugene / Springfield, responded to this review

Thank You so much for staying with us. We value your feedback! I hope you stay with us again! More 

Seattle, Washington
2 reviews
2 of 5 stars Reviewed June 29, 2015

Good location and clean enough for driving through. We, however were staying there 4 nights. The remodel must have been happening in stages and I am not sure if planned very well. I can look past unfinished trim and floors in the hallway, but our room, which I think was completed, seemed a bit thrown together and mixture of items.... More 

Was this review helpful? Yes
Brigette Z, General Manager at GuestHouse Inn & Suites Eugene / Springfield, responded to this review

Melissa, Thank you so much for your feedback. Yes the remodel is taking progress, and we are taking over where previous Maintenance stopped and started multiple projects. I am so sorry that Your room was not serviced one of the days. That reflects poorly on myself and also my housekeeping staff. I appreciate your feedback. I am trying my hardest... More 

Beltsville, MD, United States
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed June 28, 2015

There was some type of sporting event in town so this was the only lodging I could get within the Government rate. Pros: Elmer's, the restaurant in front of GuestHouse, served delicious food; the motel location is within walking distance of several eating establishments and shopping; and the motel is close to Rt 569. Cons: Motel is dirty and unattractive;... More 

Was this review helpful? Yes
Brigette Z, General Manager at GuestHouse Inn & Suites Eugene / Springfield, responded to this review

I am sorry that you feel that way. We are under a remodel and will be changing a lot of the appearance of the interior and exterior of the hotel. We don't get many Federal Employee stays, so that is why my front desk staff was not familiar with the form you brought in. I hope that you give us... More 

Salt Lake City, Utah
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed June 26, 2015

It as a stop for me driving from Seattle to SF. It was a pleasant stay. The room was clean. The breakfast was nice. The staff was friendly. Very conveniently located next to the free way exit with a lot of restaurants around. The gateway mall is nearby. The price was good as well.

Was this review helpful? Yes
Brigette Z, General Manager at GuestHouse Inn & Suites Eugene / Springfield, responded to this review

Thank You so much for your hospitality! I appreciate any and all feedback! I hope you stay with us again in the future!! More 

Reedsport, Oregon
2 reviews
5 of 5 stars Reviewed June 24, 2015

Spent night of June 9, 2015 at the Motel. The Office and some units were being remodel. My Motel Room was completely remodeled, it was beautiful and I never heard any construction noise or highway traffic. They provided airport shuttle both going and coming which I loved. I will definitely be staying there again.

Was this review helpful? Yes
Brigette Z, General Manager at GuestHouse Inn & Suites Eugene / Springfield, responded to this review

Thank you so much for staying with us!!! I appreciate all your feedback and hope you enjoyed your stay! I look forward to your next stay with us, especially with all the new improvements!! More 

Seattle, Washington
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed June 17, 2015

It is wonderful to see how much work that has gone in to this place! The hardwood floors are beautiful!! Every time we come they have updated something. the breakfast is great and convenient. We look forward to taking a dip in the pool next time we come. You guys are doing a great job!!

Was this review helpful? Yes
Brigette Z, General Manager at GuestHouse Inn & Suites Eugene / Springfield, responded to this review

Tiffany- Thank You so much for the review! We here at GuestHouse are excited that you have stayed with us and plan to come back and enjoy our pool!!! We look forward to your next visit!! Brigette Zarate General Manager More 

1 review
1 of 5 stars Reviewed June 15, 2015 via mobile

The place smelled really bad and the bed was hard as a rock. The place was falling apart and the breakfast was awful. My sister's room was even worse than the one I stayed in. I will never stay there again.

Was this review helpful? Yes
Brigette Z, Manager at GuestHouse Inn & Suites Eugene / Springfield, responded to this review

I am sorry that you had a bad experience. I would have definitely done what I could to make your stay more enjoyable. I am working on remodeling as you can see and also upgrading the breakfast. I hope you will give our hotel another try in the future. Brigette Zarate GM More 

Redding, California
Level Contributor
31 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
2 of 5 stars Reviewed May 19, 2015

This motel was smack dab in the middle of being remodeled and what a deal. We were not able to get the rooms we had requested. They accommodated us the best they could. The place smelled of mildew. So, all in all, for the price I suppose it was good enough. I have stayed at better Guesthouses before. This one... More 

Was this review helpful? Yes 1
Brigette Z, General Manager at GuestHouse Inn & Suites Eugene / Springfield, responded to this review

Hello, Thank you for your review. I have recently taken over the management of the hotel. We are in the middle of a major remodel and I am doing everything I can to make us a better quality hotel. We recently just redid the wifi throughout the entire hotel, breakfast upgraded and new lighting throughout the hotel. I am sorry... More 

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