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BEST WESTERN Ponderosa Lodge

Certificate of Excellence
2.5 of 5
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500 Highway 20 West, Sisters, OR 97759
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1 room 1 guest
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BEST WESTERN Ponderosa Lodge
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459 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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Varese, Italy
Level Contributor
57 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We really appreciated our stay to BW. The hotel has large, comfy and clear rooms with patio or balcony. Pool and hot tube. Breakfast was good. The hotel is near hwy 20 but there wasn't any noise. Sisters is a nice place where stay.

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Ponderosa38103, General Manager at BEST WESTERN Ponderosa Lodge, responded to this review

Dear Cafe_flore: We really liked hearing that you enjoyed your recent visit with us! We hope you'll come back again soon! Loy Helmly & Staff. More 

fruitland, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago NEW

the Ponderosa lodge is a very nice place to stay, the lodge sets in with a large grove of ponderosa pines. the cool mountain air in the mornings and a cup of coffee from the Sisters coffee company is the only way to wake up and enjoy the stay. the warm summer afternoons can have you enjoying the pool or... More 

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Ponderosa38103, General Manager at BEST WESTERN Ponderosa Lodge, responded to this review

Dear Douglas M - Thank you for being so thoughtful to recommend our hotel to other travelers. That is the best form of appreciation we can receive and to hear that you enjoyed your visit is very nice to hear! Travel safely and we'll see you on your next visit to Sisters! Loy Helmly & Staff. More 

Nancy, France
Level Contributor
52 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
5 of 5 stars Reviewed 1 week ago

I was touring Oregon with my sister, so we thought we had to stop and stay in Sisters ! What a wonderful choice !!! The little town of Sisters is adorable, and this Best Western... WOW !! One of the best we have ever had. You feel like you are in a lodge in the middle of a forest. And... More 

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Ponderosa38103, General Manager at BEST WESTERN Ponderosa Lodge, responded to this review

Dear CathyAnne - Oh my goodness! You were so effusive with your compliments, I don't know where to begin in response. I guess I'll just say a BIG "Thank You" to you and your sister for all your support and appreciation of our facilities, staff and services. We certainly enjoy having guests like you and we look forward to your... More 

sisters, oregon, United States
1 review
4 of 5 stars Reviewed 1 week ago

We have stayed at this property many times over the best few years, and enjoy it each time. We enjoy the grounds, the rooms, the hot tub, and the breakfast. We do, however, miss all the bird feeders that used to attract many bird species to the lovely grounds. Penny Knight

Review collected in partnership with Best Western

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Ponderosa38103, General Manager at BEST WESTERN Ponderosa Lodge, responded to this review

Dear Penny K - How nice of you to leave us some good notes about your visit last week. We really appreciate you staying with us again and are glad to hear that our facilities and setting are what keep you coming back! We saw your note about the bird feeders and you'll be glad to know that we still... More 

Saint Anthony, Idaho
1 review
5 of 5 stars Reviewed 1 week ago

We keep returning to this hotel, because it is everything we want & need when we're away from home. It is well-located, comfortably appointed, full of amenities, quiet, and has the most friendly and capable staff we've encountered. The prices are reasonable for what's offered.

Review collected in partnership with Best Western

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Ponderosa38103, General Manager at BEST WESTERN Ponderosa Lodge, responded to this review

Dear T2380xxcaroir - We appreciate your nice notes about your recent stay with us, especially the comment about our rates being affordable! We appreciate hearing that from a guest's perspective because we feel we are priced correctly for the summer high season and your approval helps us know how we compare to other Central Oregon properties at this time of... More 

Portland, Oregon
Level Contributor
15 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 1 week ago

Amazing spot, very clean, well located and service was excellent. We upgraded to a king suite and we were disappointed we did not have more time at this hotel. Bath robes, lovely decor in a lodge style and VERY large. Will be back there again.

Was this review helpful? Yes 1
Ponderosa38103, General Manager at BEST WESTERN Ponderosa Lodge, responded to this review

Dear mmac1824 - We're so glad you enjoyed your stay in one of our suites here at the Ponderosa Lodge. They average 650-750 sq. ft. each and are spacious (as you noted) with lots of attention to detail and extra amenities with the "lodge style" decor making them very comfortable. We hope you can visit us again in the future!... More 

Emmett, Idaho
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Very clean rooms, friendly, helpful staff,wonderful place to stay!!!!! great scenery, deer, chipmunks, llamas, peaceful, relaxing, would highly recommend!! Lodge has good breakfast and close proximity to stores, gas stations and great restaurant near by.

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Ponderosa38103, General Manager at BEST WESTERN Ponderosa Lodge, responded to this review

Dear Robert P - You had a nice, thorough review of your recent stay, complete with side notes about our fun town of Sisters. Thank you for sharing such good info with other travelers! We hope you will visit us again soon! Loy Helmly & Staff More 

Vancouver, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

The Ponderosa Inn is a fabulous place to stay! The staff is helpful, kind, and have great senses of humor. The rooms are clean and nicely decorated. We love the pool and hot tub! The breakfast is delicious - especially the waffles you make yourself! And who could forget the llamas? They are terrific! The little town on Sister's is... More 

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Ponderosa38103, General Manager at BEST WESTERN Ponderosa Lodge, responded to this review

Hello Kathy V - Thank you for your recent notes regarding your stay with us. We're glad you enjoyed our facilities and appreciated your comments on our furnishings with fit with the Ponderosa Lodge theme. It was fun to read that you enjoyed the Llamas as well as many people enjoy their personalities....each one is a true "character". We hope... More 

1 review
4 of 5 stars Reviewed 2 weeks ago

Wonderful big suite. Took our 3 grandkids and had a blast. Big lush green lawn to play on and nice out door pool. The downside is the prices are on the high side. Love the location. Sisters Oregon is one of our favorite places to visit.

Review collected in partnership with Best Western

Was this review helpful? Yes
Ponderosa38103, General Manager at BEST WESTERN Ponderosa Lodge, responded to this review

Dear Linda B - We're so glad you were able to come visit with your grandchildren. Sisters is a fun place in the summer with lots to do and I hope your family enjoyed feeding the Llamas, relaxing on the lawns and playing in the outdoor pool since the weather was good while you were here! The suite in which... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 2 weeks ago

Don't waste your money...extremely over priced rooms for very mediocre stay and service. A/c did not work in middle of summer, outlets stopped working in the bathroom and our first clue to a horrible stay was when we entered our room and found no towels/washcloths/etc. The beds are horribly uncomfortable. If this motel is your only option like it was... More 

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Ponderosa38103, General Manager at BEST WESTERN Ponderosa Lodge, responded to this review

Dear Jennifer C - We're so sorry that you had a less than enjoyable stay here at our property. As you can see by the many other comments from our guests, your experience was not the norm. Your husband provided another critique of your stay on the Best Western Medallia response system and I responded to him there in more... More 

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