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Comfort Suites

#10 of 23 Hotels in Salem
Certificate of Excellence
2.5 of 5
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630 Hawthorne SE, Salem, OR 97301
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Ranked #10 of 23 Hotels in Salem
Certificate of Excellence
A recent review
5 of 5 stars reviewed yesterday
nancyhi
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90 Reviews from our TripAdvisor Community

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Traveler rating
    47
    27
    9
    2
    5
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25
17
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Level Contributor
55 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
5 of 5 stars Reviewed yesterday NEW

Room was comfortable and clean. It was a little cold in room, so I turned the AC up so it was at 72-74 and I was fine. They had it down around 65, brrr. Ok for some people, but I don't like it that cold. There was one towel per person, but I did ask for a couple extra for... More 

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Lavaca, Arkansas
Level Contributor
35 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed 1 week ago

We booked this hotel while driving and got the last room they had for the night. It was a good choice. Very clean and comfortable. The front desk staff was very courteous. We left early but didn't try the breakfast but there were many choices. If you are traveling to Salem it is a good choice.

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gmor055, General Manager at Comfort Suites, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. More 

Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed June 24, 2015

The room was clean and relatively new. The front desk staff was very nice. It was just an average stay. Free breakfast was not very good but it was free. A little pricey for what we got but it did the job.

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gmor055, General Manager at Comfort Suites, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We would like to know more about why you felt... More 

Austin, Texas
Level Contributor
42 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 123 helpful votes
4 of 5 stars Reviewed June 14, 2015

Very nice, spacious room. Good air conditioner. Clean. Good and safe location. Lots of parking. Breakfast was pathetic. Not a lot of choice and what they did have was probably purchased at the local 7-11.

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gmor055, General Manager at Comfort Suites, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We would like to know more about why you felt... More 

Roseburg
Level Contributor
32 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed June 1, 2015

Room was large. Bed was comfy. Close to I-5, but I didn't hear any freeway noise. Breakfast was good. Front desk gal was friendly. Looked like they were doing some remodeling. I wasn't bothered by any thing or didn't notice any workers. Free wi fi. Overall a pleasant room.

Was this review helpful? Yes
gmor055, General Manager at Comfort Suites, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! More 

Montana
Level Contributor
7 reviews
3 hotel reviews
3 of 5 stars Reviewed May 13, 2015

This property is secluded on quiet side street and hard to find. Price was better than the competition. No place to eat close bye, except Dennys. Need a car and good directions to the Mall area for good food. I have no complaints about our stay except the eggs and bacon were not fit to eat at breakfast, thank god... More 

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gmor055, General Manager at Comfort Suites, responded to this review

Thank you for taking the time to complete a survey on our property. More 

London, United Kingdom
Level Contributor
43 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
3 of 5 stars Reviewed May 9, 2015

Having travelled the US extensively over the years I have a pretty good idea of what to expect from most standards of accommodation. For me this is adequate in every respect but not quite up there with some of the competition. Apart from a Denny's about 300 yards away there is nowhere to get a bite to eat unless you... More 

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gmor055, General Manager at Comfort Suites, responded to this review

Thank you for taking the time to complete a survey on our property. We take great pride in our property and strive to provide the best customer service and value for your stay. We apologize that we failed to meet your needs/expectations for your stay. As many of the hotels in our area deal with we have no control over... More 

Ocala, Florida
Level Contributor
72 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
4 of 5 stars Reviewed April 20, 2015 via mobile

This is a typical Comfort Inn and Suites, which to me means a guarantee of quality. Clean room. Comfortable bed. Fast Wi-Fi. Special kudos to the sweet woman who kept the breakfast bar stocked and taught everyone how to make waffles! :-)

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gmor055, General Manager at Comfort Suites, responded to this review

Thank you for sharing your comments. We love to hear when we do things right! Our Comfort Suites is undergoing a remodel which can sometimes create some issues. We look forward to sharing our hotel with you the next time you are in Salem. Thank you for choosing to stay with us! More 

Portland, Oregon
Level Contributor
107 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
3 of 5 stars Reviewed April 6, 2015

A lot of it was renovated but mostly just new carpet. Which was good and bad since it stunk. Walls, tiles, etc were all old still I think. New ac unit was nice and quiet for a change. Easy off the highway, but you could also see it and hear from the room. Not too bad though. Bed was ok... More 

Was this review helpful? Yes 2
gmor055, General Manager at Comfort Suites, responded to this review

Good morning, Thank you for the review, but we have just started our renovations. We don't have new carpet or furniture or ac units at this time. Possibly you stayed at another Choice Property in Salem? We appreciate your business and can't wait to share our new look with our guests. It should all be completed by August 1st, 2015. More 

Level Contributor
51 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed February 28, 2015

Even though they are remodeling you would not realize it the best place to stay in salem is only getting better... Thank you for another great night sleep and good breakfast... The great staff and comfortable beds are just part of what make this a great place... Greg...

Was this review helpful? Yes 4
gmor055, General Manager at Comfort Suites, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional... More 

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