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Comfort Suites

2.5 of 5
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630 Hawthorne SE, Salem, OR 97301
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Comfort Suites
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Ranked #8 of 23 Hotels in Salem
A recent review
3 of 5 stars reviewed 1 week ago
Vegandmore Portland, Oregon
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82 reviews from our community

Traveler rating
    46
    23
    6
    2
    5
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23
15
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33
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Portland, Oregon
Top Contributor
79 reviews 79 reviews
6 hotel reviews
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed 1 week ago

A lot of it was renovated but mostly just new carpet. Which was good and bad since it stunk. Walls, tiles, etc were all old still I think. New ac unit was nice and quiet for a change. Easy off the highway, but you could also see it and hear from the room. Not too bad though. Bed was ok... More 

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gmor055, General Manager at Comfort Suites, responded to this review

Good morning, Thank you for the review, but we have just started our renovations. We don't have new carpet or furniture or ac units at this time. Possibly you stayed at another Choice Property in Salem? We appreciate your business and can't wait to share our new look with our guests. It should all be completed by August 1st, 2015. More 

Senior Contributor
24 reviews 24 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed February 28, 2015

Even though they are remodeling you would not realize it the best place to stay in salem is only getting better... Thank you for another great night sleep and good breakfast... The great staff and comfortable beds are just part of what make this a great place... Greg...

Was this review helpful? Yes 1
gmor055, General Manager at Comfort Suites, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional... More 

Jersey Shore, New Jersey
Contributor
12 reviews 12 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed November 29, 2014

This is the third time we have stayed here and it will not be the last. Everything about this hotel is nice. Rates are reasonable, workers are friendly, and the place is spotless. Just to start the day off, they even have a nice hot and cold breakfast, from eggs to fruit.

Was this review helpful? Yes 1
gmor055, General Manager at Comfort Suites, responded to this review

Thank you for sharing your comments with us. We appreciate your business. More 

Downey, California
Top Contributor
69 reviews 69 reviews
16 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed October 29, 2014

Stayed at this location, because it is close to the training facility where I was to do training. Arrived at about 9 pm . The front desk clerk was very friendly and an up person. I was able to get a ground floor room as requested. The rooms were clean and what I expect from Comfort Suites. The only thing... More 

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gmor055, General Manager at Comfort Suites, responded to this review

We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. More 

Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed October 7, 2014

I walked in with no reservation and got a senior rate that came to about $118 total for one night. We were too tired to go hunting for another place, so we stayed. The room was very nice, the beds very comfortable. The hot tub was delightful. They had the included breakfast, and they also had a modest dinner being... More 

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gmor055, General Manager at Comfort Suites, responded to this review

We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. More 

Senior Contributor
37 reviews 37 reviews
14 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed September 20, 2014

We stayed here last year and it was still good. It is right next to I-5 so it was a little noisy. Suggestion, ask for a room on the left side of the lobby hallway. This will get you further away from I-5. Breakfast was good with most of the normal upgraded Comfort Suites fare. Would have been nice if... More 

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gmor055, General Manager at Comfort Suites, responded to this review

We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. More 

Everett, Washington
1 review
1 of 5 stars Reviewed September 2, 2014

We traveled from Seattle to Oregon for the fair and we made prior reservations. This was to celebrate a birthday. The front desk clerk, Marie, left a message at 7:15 that the card used was unable to process and gave us until 8pm to respond. We returned the call at 7:45 and she had already given our room away. It... More 

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gmor055, General Manager at Comfort Suites, responded to this review

Thank you for your comments. We understand your frustration and we do apologize. We do require a credit card that can be authorized on the day of arrival. Without a guarnatee we are unable to continue to hold a room. We will work to make sure that this is presented in a better manner. We hope in the future you... More 

Los Angeles, California
Top Contributor
81 reviews 81 reviews
15 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed August 28, 2014

I stayed here in Aug. 2014 for several days while judging OREGON STATE FAIR. Negatives-yes, mine had the same dip in tub, which pooled water. Yes I slipped. The other is that to stay here you need a car, or, they need to get a shuttle, or, you get a lot of cab fees, Positives--this hotel has good staff. The... More 

Was this review helpful? Yes 1
gmor055, Manager at Comfort Suites, responded to this review

Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide and we are so glad you enjoyed your stay. We are looking forward to... More 

Cleveland, Ohio
Top Contributor
71 reviews 71 reviews
14 hotel reviews
52 helpful votes 52 helpful votes
4 of 5 stars Reviewed August 26, 2014

We thought the hotel was very nice and in a good area. Our room was pretty spacious and the bed was very comfortable! They had a great complimentary breakfast and they even offered snacks. We would stay here again!

Was this review helpful? Yes
gmor055, Manager at Comfort Suites, responded to this review

Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide and we are so glad you enjoyed your stay. We are looking forward to... More 

Houston, Texas
Top Contributor
168 reviews 168 reviews
23 hotel reviews
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed August 10, 2014

Great service. Rooms are a little dated. I'm sure it was just my issue, but I stayed there 14 nights and the bath tub had a dip in it that never drained the water. Pooled in the middle. The tub was so slick I slipped and almost fell out twice until I started grabbing extra bath mats with suction off... More 

Was this review helpful? Yes
gmor055, General Manager at Comfort Suites, responded to this review

We appreciate your comments about your recent stay. I would like to apologize for the issues that occurred during your visit. I was very happy to hear that our staff did a great job taking care of you. We take these comments and do our very best to create changes that help to make our hotel better everyday. We look... More 

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