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The Grand Hotel in Salem

3.5 of 5 201 Liberty Street SE, Adjacent to the Salem Convention Center, Salem, OR 97301
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The Grand Hotel in Salem
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The Grand Hotel in Salem
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340 reviews from our community

Traveler rating
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    9
    5
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Bend, Oregon
Senior Contributor
32 reviews 32 reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed yesterday NEW

This is my second stay at the Grand, both visits were for business. My first visit I felt lost the first day. The free parking is a huge space so helpful tip #1 When you enter the space for the elevator be sure to look at the interior door and note if you entered on the east side or the... More

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Kirkland, Washington
Top Contributor
81 reviews 81 reviews
57 hotel reviews
80 helpful votes 80 helpful votes
4 of 5 stars Reviewed 1 week ago

The location is grand- right down town and walkable to shops, restaurants and park areas. The hotel itself is grand in size as in spacious public areas. The rooms are clean and comfortable and decorated in a "traditional" style. The Salem Convention Center is attached and can be accessed directly from the hotel. I recommend this location if you want... More

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Scott S, General Manager at The Grand Hotel in Salem, responded to this review

Dear Sitesea, Thank you for the review. We feel that our location and facility are certainly unique to the Salem community and we hope to deliver an experience that our guests believe is a value. August was the busiest month we've had in our 10 year operation, room type availability may have come into play. Next time you plan to... More

Seattle, WA
Senior Contributor
24 reviews 24 reviews
15 hotel reviews
32 helpful votes 32 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I'm not quite sure why this hotel gets such high ratings! We just stayed in room 350 which is a jacuzzi suite with a view of the parking structure. We booked as a part of a wedding block. For $240, I feel like the quality of the hotel should have been better. The room smelled like bad cheap perfume. The... More

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Scott S, General Manager at The Grand Hotel in Salem, responded to this review

Dear 555Travelbug555, Thank you for the feedback regarding your visit. Weddings can be very stressful, we do our best to reduce that stress. We will review our procedures to ensure that our team is communicating both with guests and coworkers. I hope that the wedding ceremony was memorable. Thank you, Scott Snyder General Manager More

Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This hotel was an amazing place to stay. The rooms were up to date. Very clean. The staff was extremely friendly and went out of their way to make sure our stay was perfect. Thank you Grand Hotel out stay was even more enjoyable. We would stay here again without question.

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Scott S, General Manager at The Grand Hotel in Salem, responded to this review

Dear Ramage, Thank you for the great review,we really appreciate the recognition for our staff! We look for genuinely friendly people that we can teach how to work in a hotel setting. I will share your comments at our next Employee meeting. Thank you, Scott Snyder General Manager More

A TripAdvisor Member
5 of 5 stars Reviewed 2 weeks ago

Room was large, clean and comfortable-tons of pillows! Espresso cart in lobby! Gift/snack shop open late for my ice cream fix. Only thing I would change is the toiletries were made in China and housekeeping did not leave towels even though the sign in the room said they would. Staff was nice and very accommodating. Only con was oversized parking... More

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Scott S, General Manager at The Grand Hotel in Salem, responded to this review

Thank you for the wonderful comments, you have identified the only negative of having the covered parking and a height restriction for larger vehicles. Hope to see you again soon, Scott Snyder General Manager More

Contributor
18 reviews 18 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The Grand is my favorite place to stay in Salem; actually the only place I will stay in Salem. Very clean and the staff is wonderful. They will go the extra mile to be sure you are happy and comfortable. Located in the downtown area you have access to all the shopping, dining and tourist attractions.

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Scott S, General Manager at The Grand Hotel in Salem, responded to this review

Dear Mary S, Thanks for the great feedback. We appreciate each of our repeat guests, we realize that traveler's have multiple choices and we want to be their first choice each time. We really appreciate the recognition for our staff, we look for folks that genuinely like people and teach them how to work in a hotel setting both for... More

Priest River, Idaho
Senior Contributor
22 reviews 22 reviews
13 hotel reviews
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I really don't like staying in the "chain" hotels and always try to seek out something that is a true reflection of the city that I am in. The Grand Hotel in Salem totally fit the bill. The outside of the building is beautiful with all the charm of the late 1800's and the inside is just beautiful with a... More

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Scott S, General Manager at The Grand Hotel in Salem, responded to this review

Dear Hampton1002, Thank you for the great review! The comment about value has been paramount to our hotel's success. We strive to provide a consistent level of service at a reasonable price. Following that template has helped us earn great long term relationships with our guests. As new guests find us, they hopefully get the same feeling you've shared. There... More

Myrtle Point, Oregon
Contributor
17 reviews 17 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 2 weeks ago

BEAUTIFUL rooms, decor and helpful staff. Only down side was room located on street side and very noisy. Great for business trips to Salem. Excellent catered meals for our event. Great breakfast was included with the room.

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Fair Oaks, California
Top Contributor
104 reviews 104 reviews
47 hotel reviews
55 helpful votes 55 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The Grand Hotel has a grand lobby and seating areas throughout. Its location is downtown, including being just a few blocks from the state capital. There is an under ground garage with free parking, but the elevator is a little confusing; we found ourselves roaming around the contiguous convention center in search of the lobby. You have to first find... More

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Scott S, General Manager at The Grand Hotel in Salem, responded to this review

Dear Suethe, Thank you for your comments. I am terribly sorry that we neglected to ensure that you received your 10% discount card for Bentley's. If you could contact me, I'd be happy to make the adjustment to your credit card. Our restaurant manager is very happy to honor the cards as it is probably the very best marketing tool... More

Salem, Oregon
1 review
5 of 5 stars Reviewed 3 weeks ago

Our family (2 parents, one child) has stayed at the Grand for a total of 2 months following a house fire. Salem is a relatively small town (roughly 100k population) so the Grand does not have amenities one might find in a major metropolitan area hotel. That said, we feel it is the best Hotel in the wider Salem area.... More

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Scott S, General Manager at The Grand Hotel in Salem, responded to this review

Dear Anony M, We enjoyed hosting your family, the staff really likes the opportunity to get to know extended stay guests. I want to assure you that I've shared your comments regarding the company we use to IT support. Those types of people may feel superior to the rest of us, but companies that represent us had better have great... More

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Additional Information about The Grand Hotel in Salem

Address: 201 Liberty Street SE, Adjacent to the Salem Convention Center, Salem, OR 97301
Location: United States > Oregon > Salem
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — The Grand Hotel in Salem 3.5*
Number of rooms: 193
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Also Known As:
Phoenix Grand Salem
Hotel Phoenix Grand
The Grand Hotel In Salem Oregon

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