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The Grand Hotel in Salem

#3 of 23 Hotels in Salem
Certificate of Excellence
GreenLeadersPlatinum level
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201 Liberty Street SE, Adjacent to the Salem Convention Center, Salem, OR 97301
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The Grand Hotel in Salem
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The Grand Hotel in Salem
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392 Reviews from our TripAdvisor Community

Traveler rating
    214
    129
    33
    9
    7
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88
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (98)
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Klamath Falls, Oregon
Senior Contributor
23 reviews 23 reviews
9 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Stayed at the Grand Hotel on business. The staff was friendly and attentive. The room was clean and comfortable, and the price was reasonably comparable to the larger less luxurious chains in the area. Breakfast was standard continental plus fair. I would stay again.

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Seal Beach, California
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We were here for a Willamette University graduation. This Hotel was ideal for us. It was walking distance to the University and all the local sights and downtown. We had a wonderful time walking around and seeing so many wonderful things. The service at the hotel and their breakfasts were terrific. The room was adequate and we had a horrible... More 

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Scott S, General Manager at The Grand Hotel in Salem, responded to this review

Anna Beth G, Thank you for choosing our hotel for your visit to the Graduation ceremony. It was an electric weekend with the excitement and celebration that so many of our guests were here for that weekend. It sounds like you were able to enjoy many of the benefits of our downtown location, we look forward to your future visits.... More 

Seattle, Washington
Top Contributor
58 reviews 58 reviews
7 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Property is nice, with parking garage below and pool/spa on 2nd floor. Pool isn't big enough for serious lap swimmers-but otherwise fine. Hotel staff did a good job of straightening out a mishap with our reservation. We needed a room with 2 double beds for a grandpa and grandson, (our party had 3 rooms total) and they had given them... More 

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Scott S, General Manager at The Grand Hotel in Salem, responded to this review

Dear Pam L, Thank you for the feedback, Graduation is an intense and enjoyable time for us. I will certainly pass along to the team the comments about their creativity in finding an acceptable solution to the bed issue. Thanks for allowing us to be your host hotel while celebrating your students success! Scott Snyder General Manager More 

Arvada, Colorado
Senior Reviewer
7 reviews 7 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 6 days ago NEW

In downtown Portland, right next to the conference center, with free parking. Plenty of restaurants and shops nearby. Rooms are clean and large, the breakfast buffet is excellent, and the restaurant is good, too. The only down side is that the hotel is at a major intersection, so it can be noisy from traffic until late in the evening.

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Scott S, General Manager at The Grand Hotel in Salem, responded to this review

Dear BlueNovember, Thank you for the comments, many of our guests prefer an interior facing room. Please request that the staff assist you for future visits. We're glad that the other amenities that you've identified in your comments were appreciated and provided the value that is so important when choosing a hotel. Thanks again, Scott Snyder General Manager More 

1 review
1 of 5 stars Reviewed 6 days ago NEW via mobile

For the price paid for staying at this hotel you would think that the beds would be comfortable. But no, the bed we got was so uncomfortable and worn out that is you barely move the entire bed shakes. Three days we stayed and three nights my husband and I both didn't sleep. And both have neck pain. I explained... More 

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Scott S, General Manager at The Grand Hotel in Salem, responded to this review

Dear Justbeadit1, I am very sorry that you didn't have a positive experience. The staff did pass along the comments to our maintenance department, they ensured that the box spring and frame were in good condition, any adjustments were made, and that the mattress had indeed been flipped according to the manufacturer's specifications. We do care about the experience that... More 

1 review
5 of 5 stars Reviewed 1 week ago

This is my second stay at this hotel. To start - Classy, clean, upscale and affordable with an extraordinary staff. I had a medical emergency in the elevator and was found by hotel staff. The hotel contacted emergency services, and took amazing care of me while they waited for the paramedics to arrive. I was taken by ambulance to the... More 

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Scott S, General Manager at The Grand Hotel in Salem, responded to this review

Dear BoiseIT, Thank you so much for this recognition for the empathy and compassion of the staff. We are so grateful that you received medical care and that you are doing well. It runs a shiver down my back to think how scary and then relieving this was for you and your family. Good health, Scott Snyder General Manager More 

Pennington, New Jersey
Contributor
11 reviews 11 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Just got back from my second visit to The Grand Hotel. It is a wonderful place to stay-right in the center of the city within easy walking distance to some great restaurants and shops. The staff is very friendly--you can't walk by the front desk without being greeted. Our room was spacious and the bed was very comfortable. The buffet... More 

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Scott S, General Manager at The Grand Hotel in Salem, responded to this review

jescfc, Thank you for the wonderful review, we are pleased that the experience you had was pleasant and we look forward to your return visits. Scott Snyder General Manager More 

Eugene, Oregon
2 reviews
5 of 5 stars Reviewed 2 weeks ago

It's a little thing, but it makes me want to do business with Grand Hotel down the road, so I decided to share it. I was booked for a getaway night, but then realized my trip would conflict with a former student's law school graduation. I also realized I'd missed the cancellation deadline by just under an hour. But I... More 

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joshsanders, General Manager at The Grand Hotel in Salem, responded to this review

Dear TexanOregonian, Thank you for the recognition, we do believe in empowering our team members to listen to a situation and make good decisions for our guests. We work with them to be creative and find "win-win" solutions. We will certainly look forward to your visit and I will be sure to share your comments with Edith. Scott Snyder General... More 

DuBois, Pennsylvania
Top Contributor
142 reviews 142 reviews
46 hotel reviews
89 helpful votes 89 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I was so fortunate to stay at the Grand Hotel for 4 days while working in Salem, Oregon May 5,6,7&8. The hotel is gorgeous and the rooms are quiet and very comfortable and spotless . The staff at the front desk are all so helpful, cheerful and welcoming. Since they are centrally located in Salem, it is easy to walk... More 

Was this review helpful? Yes
joshsanders, General Manager at The Grand Hotel in Salem, responded to this review

Dear Pam15801, We're glad you found us as well. You've done a wonderful job of identifying items that we hope to showcase when explaining to our potential guests the things that set us apart from the other quality lodging facilities in Salem. Thank you and we hope to see you again soon, Scott Snyder General Manager More 

Arden, North Carolina
Senior Contributor
25 reviews 25 reviews
24 hotel reviews
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Very nice hotel in the middle of Salem. The hotel is connected to the conference center which is very convenient. Free parking which you don't see much any longer. Nice hot breakfast buffet. Every single employee that I came in contact with from the front desk, maids etc. would ask how I was doing. You just don't see that a... More 

Was this review helpful? Yes
joshsanders, General Manager at The Grand Hotel in Salem, responded to this review

Dear Arden N, It looks like you were able to enjoy all of our attributes. I hope that you were able to explore some of the wonderful shops located downtown as well. We hope that your travels will bring you back to the Salem area and that you will think of us. The comments will be shared with our team.... More 

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