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The Grand Hotel in Salem

#3 of 23 Hotels in Salem
Certificate of Excellence
GreenLeadersPlatinum level
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201 Liberty Street SE, Adjacent to the Salem Convention Center, Salem, OR 97301
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1 room 1 adult
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The Grand Hotel in Salem
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441 Reviews from our TripAdvisor Community

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Sonora, United States
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 days ago NEW

This hotel takes you back in time. The staff is very friendly and helpful. The room was well appointed, with nice amenities. Room service is very affordable, and included a nice meal. The room was spacious. The only drawback was that you could not order room service for breakfast. The hotel has a free breakfast in a room downstairs that... More 

Helpful?
Thank Jennifer M
Seattle, Washington
Level Contributor
129 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
5 of 5 stars Reviewed 1 week ago

We come back annually for a tournament at the Armory (10 minutes away) and The Grand does not disappoint. Excellent communication and front desk, clean rooms, very nice breakfast in the Marion Room and of course the fabulous restaurant off the lobby. It's a small detail but even the toiletries are great. If you have kids then the pool alone... More 

Helpful?
Thank Timothy H
Austin, Texas
Level Contributor
67 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed 4 weeks ago

The hotel lobby is very pretty, but the rooms were a bit of a disappointment. They are very large, which is a plus, but the street noise was pretty bad and the carpeting was awful. The staff is extremely professional and their service level met every expectation!

Helpful?
1 Thank travelchick20807
Scott S, General Manager at The Grand Hotel in Salem, responded to this review

Dear travelchick20807, Thank you for your comments, we value the feedback and I wanted to relay the progress we are making in our renovation. We have started with updating wallpaper in our bathrooms, that should be completed by the end of next week. We are targeting mid to late February for guest room carpet replacement as well as replacement of... More 

seattle washington
Level Contributor
20 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
5 of 5 stars Reviewed January 2, 2016

Service was a very good deal and very responsive. Lobby is beautiful. The breakfast was very filling. The rooms were spacious. Even the parking was free. When I forgot my medication in my room, they were kind enough to mail it to me. This is one of the best hotels in which I've stayed in this country.

Helpful?
Thank seattlepro
Scott S, General Manager at The Grand Hotel in Salem, responded to this review

Dear Seattlepro, Thank you for the kind comments about the experience. I'm glad the medication made it back to you safely, I certainly understand how having to get replacements prescriptions can be a real hassle. We hope to see you again soon, Scott Snyder General Manager More 

Des Moines, Washington
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed December 15, 2015

My Company Christmas Party was held in Salem, Oregon this year. We choose to stay at The Grand Hotel and it was the best choice ever. Right down town Salem. The hotel is beautiful. The Staff is attentive, friendly and very helpful to out of town folks like us and the locals that came to the restaurant/bar. The service we... More 

Helpful?
Thank Terri H
Scott S, General Manager at The Grand Hotel in Salem, responded to this review

Dear Terri H, Thank you for the wonderful comments, you've covered all the bases! Congratulations to your husband's win. Scott Snyder General Manager More 

Spokane, Washington
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed November 30, 2015

The Grand Hotel is very nicely appointed. Nice decor, tastefully decorated, spacious room. The staff was extremely nice. The breakfast buffet was ok, nothing spectacular - but again very nice staff. The room was big enough for my whole family. Our one main complaint - which would make us not stay here again - the road noise. It is terrible.... More 

Helpful?
1 Thank WAPlace
Scott S, General Manager at The Grand Hotel in Salem, responded to this review

Dear WAPlace, Thank you for the compliments about the staff and facility. We do strive to have a well trained group of guest service personal to greet and serve. Your comments about the traffic noise are valid, we don't attempt to hide the fact that we are in a downtown location, that has many advantages. We do our best to... More 

Juneau, Alaska
Level Contributor
122 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 stars Reviewed November 27, 2015 via mobile

Spent 5 nights Thanksgiving week while visiting family in the Salem area. This was my second time staying here and this place does not disappoint! The rooms are very clean, staff friendly and accommodating, great wi fi in the room, and breakfast buffet very good! The only drawback is our big Chevy pickup was too tall to fit in the... More 

Helpful?
Thank akbuddie
Scott S, General Manager at The Grand Hotel in Salem, responded to this review

Dear akbuddie, Thank you very much for the great recognition of the staff and accommodations! The crew will certainly appreciate the accolades. Hope to see you again soon, Scott Snyder General Manager More 

Wasilla, Alaska
Level Contributor
6 reviews
5 of 5 stars Reviewed November 18, 2015 via mobile

Friendly staff, good conference and room amenities, including free, fast Wi-Fi that let me watch full HD Netflix. Not much more to say, it was a good stay. Filling space for the 200 character minimum for a review.

Helpful?
Thank ThorNSueRyan
Scott S, General Manager at The Grand Hotel in Salem, responded to this review

Dear ThorNSueRyan, Thanks for the wonderful comments, my staff will love them as well. Great feed back about the Wi-Fi speed, that has become very important with so many travelers utilizing devices for both work and entertainment. Hope to see you again soon, Scott Snyder General Manager More 

Denver, CO
Level Contributor
44 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 stars Reviewed November 17, 2015

Came to Salem to visit family. Booked this hotel based on reviews of other advisors. I was pleasantly surprised. The hotel staff were professional, very helpful, and check in was quick and easy. The hotel is well appointed, clean, and well maintained. They do NOT have shuttle service to PDX, but do have a guy, $75 per trip. Call for... More 

Helpful?
Thank Zarian
Scott S, General Manager at The Grand Hotel in Salem, responded to this review

Dear Zarian, We're so glad you found us and appreciate the kind words about your experience. Hope to host you again in the future, Scott Snyder General Manager More 

Washington
Level Contributor
304 reviews
84 hotel reviews
common_n_hotel_reviews_1bd8 209 helpful votes
5 of 5 stars Reviewed November 15, 2015

I stayed here to attend a conference in the convention center. The hotel is right next to the convention center; it's all connected indoors. Even if you're not attending a conference, the hotel is in the heart of downtown, close to the river, park, shops, restaurants. The underground parking is free. We enjoyed the cookies at check in. The room... More 

Helpful?
Thank interviewtraveler
Scott S, General Manager at The Grand Hotel in Salem, responded to this review

Dear Interviewtraveler, Thank you for the wonderful comments. You've hit all the highlights! Hope to see you again soon, Scott Snyder General Manager More 

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