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The Grand Hotel in Salem

3.5 of 5 201 Liberty Street SE, Adjacent to the Salem Convention Center, Salem, OR 97301
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The Grand Hotel in Salem
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The Grand Hotel in Salem
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349 reviews from our community

Traveler rating
    191
    118
    26
    9
    5
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Ashland, United States
2 reviews
5 of 5 stars Reviewed 2 days ago NEW

We had a wonderful time celebrating my wife's birthday. It was a surprise, and she kept commenting on how beautiful the hotel was and that she felt like she was a queen while she was there. (She LOVED the room service Crème Brulee) Thank you for providing a fantastic experience for my wife of 23 years. We will recommend you... More 

Was this review helpful? Yes
Scott S, General Manager at The Grand Hotel in Salem, responded to this review

Dear Kathleen J, We are so glad you enjoyed the experience with the hotel and Bentley's Grill. What a thoughtful and creative idea to think of for a birthday surprise! We appreciate the compliments and I will pass them along, Scott Snyder General Manager More 

Washington
Senior Contributor
32 reviews 32 reviews
24 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

You would think the Oregon State Capital would have a lot of good hotels, but really most of them are the normal chains ... fine but nothing special (kind of like Olympia, Washington). I decided to give the Grand Hotel a try and really like it. Rooms are very nice, fitness room fine, high speed internet is good, staff is... More 

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Scott S, General Manager at The Grand Hotel in Salem, responded to this review

Dear Business Traveler052' We are so glad you found us! We do believe our location gives us a unique advantage in Historic Downtown Salem, the wonderful dining options and shops within easy walking distance and we have the Elsinore Theater and Hallie Ford Museum that help to provide some great entertainment. There is so much to explore, we hope that... More 

Pleasanton, California
Contributor
11 reviews 11 reviews
9 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Great hotel right in the heart of Salem! We came to Salem for Thanksgiving and instead of staying in at my brothers in an over crowded house, we opted to stay in this lovely hotel that was close by. The hotel staff were extremely friendly and helpful. They really went out of their way to be kind. The room was... More 

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Scott S, General Manager at The Grand Hotel in Salem, responded to this review

Dear 2travelis2live_12, Thanks for the wonderful praise. We're glad you discovered us. Thank you, Scott Snyder General Manager More 

Mountain View, California
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Really 3 1/2 stars. I stayed in a Hampton Inn in Redding the night before and found myself comparing this place to the Hampton Inn (4 stars). Drove up Interstate 5... Stayed here as it had good ratings and was only "nice" hotel which had vacancies on OSU vs. UofO weekend football. Fairly basic room. Fridge in room... had to... More 

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Scott S, General Manager at The Grand Hotel in Salem, responded to this review

Dear Sometravelor, Thank you for staying with us and reviewing our facility. We appreciate the comments regarding our staff, I couldn't agree more that they are fantastic! I am glad that the team was able to accommodate the request to get a "street facing" room, as you mentioned, about half of our traveler's prefer to be away from the street... More 

Santa Cruz, CA
Senior Contributor
44 reviews 44 reviews
7 hotel reviews
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed 3 weeks ago

This is a very pretty hotel. The room was huge and very clean. I found the staff that I dealt with to be polite and efficient. I really only had three complaints. First, if you put a "do not disturb" sign on your door, it doesn't matter if you take it off early in the day. Apparently if the housekeeping... More 

Was this review helpful? Yes 1
Scott S, General Manager at The Grand Hotel in Salem, responded to this review

Dear Rosiq, Thank you for the comments, I appreciate the comments about our complimentary breakfast compared to your experience at the Sassy Onion. Our objective is to be able to offer enough variety and quality to serve between 200-300 guests on average. Regarding the Do Not Disturb signage, our policy is to check if a guest has changed their mind... More 

Eugene, Oregon
Senior Contributor
33 reviews 33 reviews
27 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed 3 weeks ago

My second time here in conjunction with a convention. I was picky about my room location and got exactly what I requested. Staff is friendly and helpful. Room are spacious, clean, and comfortable. This is one of the better hotel/convention facilities I have stayed at, they have it down perfectly. And the parking is free!

Was this review helpful? Yes 1
Scott S, General Manager at The Grand Hotel in Salem, responded to this review

Dear Jerrypj, We are pleased to see how satisfied you were with your stay. We do our best to make sure that requested room preferences are fulfilled and hope that the rest of your conference experience was equally positive. Hope to see you next time, Scott Snyder General Manager More 

San Jose, CA
Senior Contributor
34 reviews 34 reviews
19 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We have stayed at The Grand Hotel many times over many years. It is a real gem! We have always found the staff to be welcoming and efficient. The rooms are spacious, comfortable and clean, with high-quality linens and towels. The free wi-fi, complimentary breakfast and on-site parking are real pluses that you don't often find in hotels of this... More 

Was this review helpful? Yes 1
Scott S, General Manager at The Grand Hotel in Salem, responded to this review

Dear Charm8, Thank you for the great review! You've hit on so many of our key "selling" points when we are speaking with our potential guests. We are hoping that between the friendliness of the staff, the included amenities and our unmatched location in Salem, we are going to convince guests that this is the place to be. I'm glad... More 

Florence
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed November 5, 2014

if you're looking for a great hotel with a great value the Grand Hotel in Salem Oregon is the one for you. This hotel has everything you need at a very good price. The older building with upgrades throughout is very cool. Reminds me of a mini Waldorf Hotel. It's clean,it has great room amenities & the work out room... More 

Was this review helpful? Yes 1
Scott S, General Manager at The Grand Hotel in Salem, responded to this review

bluerhino44, Wow, thank you very much. I'm glad you enjoyed our hotel, I'd just add that our staff hopes to help make each of our guests feel this same experience. This is Great! Scott Snyder General Manager More 

Chicago, Illinois
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 3, 2014

I really appreciated how accommodating the staff was when I stayed here on my move between the Seattle area and Oakland, CA. My Mazda had a priceless hand built canoe on top, so it was overheight. I also had a bicycle on the back and lots of belongings in the car. Rather than insisting that I park on the street,... More 

Was this review helpful? Yes
Scott S, General Manager at The Grand Hotel in Salem, responded to this review

Dear Monica-Niki E, Thank you for the great compliment of our staff. We do encourage them to be empowered to make good decisions and have confidence. This bit of feedback will help them see that doing so is a rewarding experience. Hope the rest of your move was smooth, Scott Snyder General Manager More 

Bend, Oregon
Senior Contributor
39 reviews 39 reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed October 25, 2014

This is my second stay at the Grand, both visits were for business. My first visit I felt lost the first day. The free parking is a huge space so helpful tip #1 When you enter the space for the elevator be sure to look at the interior door and note if you entered on the east side or the... More 

Was this review helpful? Yes 1
Scott S, General Manager at The Grand Hotel in Salem, responded to this review

Dear esc2bend, Thank you for the kind review and thoughtful tips for other travelers. I am sorry that we didn't help you feel more comfortable on your first visit. Salem has a very nice downtown, we want to help all of our guests experience it and hopefully find a locally run shop to do business. We hope to see you... More 

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Additional Information about The Grand Hotel in Salem

Address: 201 Liberty Street SE, Adjacent to the Salem Convention Center, Salem, OR 97301
Location: United States > Oregon > Salem
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — The Grand Hotel in Salem 3.5*
Number of rooms: 193
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Also Known As:
Phoenix Grand Salem
Hotel Phoenix Grand
The Grand Hotel In Salem Oregon
Hotel Style:
#1 Green Hotel in Salem
#3 Business Hotel in Salem
#4 Romantic Hotel in Salem
#5 Family Hotel in Salem

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