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All 23 Salem hotels

The Grand Hotel in Salem

3.5 of 5 Hotel   |   201 Liberty Street SE, Adjacent to the Salem Convention Center, Salem, OR 97301
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89%
Ranked #3 of 23 Hotels in Salem
Certificate of Excellence 2014
GreenLeadersPlatinum level
A recent review
5 of 5 stars reviewed 4 days ago
Donal W
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325 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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English first
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
5 of 5 stars Reviewed 4 days ago NEW

We stayed at the Grand during Willamette University's Homecoming Weekend (and my 30-year reunion). I've stayed here several times in the past, and have enjoyed it each time. It's conveniently located, with plenty of FREE parking. The rooms are clean and well-appointed. And the staff--particularly housekeeping--are warm, friendly, and responsive to requests. We will continue to make the Grand our... More

Was this review helpful? Yes
Scott S, General Manager at The Grand Hotel in Salem, responded to this review

Dear Donal W, Thank you for the wonderful comments, I appreciate in particular the praise for our Housekeeping staff. Coincidentally, this is National Housekeeping week, I share all of the great comments we receive, but your's will certainly help them to understand what type of impact they have on our hotel's success. Thank you very much, Scott Snyder More

Portland, Oregon
2 reviews
4 of 5 stars Reviewed 5 days ago NEW

Was in Salem on business, was a nice place conveniently located to where I needed to be for my business. Comfortable beds and they went out of their way to accommodate my special needs. On site Parking Many restaurants and activities to explore when you have the time to.

Was this review helpful? Yes
Scott S, General Manager at The Grand Hotel in Salem, responded to this review

Dear treeman97123, I am glad to see that the hotel was convenient for your business trip to Salem. It looks like you were able to take advantage of the bulk of our amenities and appreciated the Green Initiatives that we embrace as a company. I did want to let you know that this Winter/early Spring, we are projecting a pretty... More

Lebanon, Oregon
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

First impression is the lobby which is large and well. quite "grand" . Check in staff was very courteous and there were enough people to take care of the two or three of us checking in at once. The room was very clean with no little issues like bumps in the carpet or tiles coming up in the bathroom. We... More

Was this review helpful? Yes 1
Scott S, General Manager at The Grand Hotel in Salem, responded to this review

SGinOR, Thank you for the wonderful review of your stay with us! I'm very happy that we could be a part of making your Anniversary special. Many more, Scott Snyder General Manager More

Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This hotel is only a few blocks from the State Capitol and in the middle of a busy restaurant district. That said, we clearly heard street traffic from our 4th floor room. Otherwise, the room was fine - nothing special but nothing to complain about either. It is a pretty good size. Free parking in the garage is great! The... More

Was this review helpful? Yes 3
Scott S, General Manager at The Grand Hotel in Salem, responded to this review

Dear Lisa G, Thank your for choosing our hotel, I'm very glad that you rated our staff so highly. We certainly look for individuals that have a real desire to serve. I would suggest requesting an interior facing room, being a downtown facility, we do have many guests that prefer the non street side and we happily accommodate. Hope to... More

Georgetown, Texas
Senior Reviewer
10 reviews 10 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We found this hotel exceptional in every way. Downtown Salem location, free parking, great rates, large modern rooms, great in-house restaurant, and very good breakfast buffet included in the room rate. Room was very comfortable.

Was this review helpful? Yes 2
Scott S, General Manager at The Grand Hotel in Salem, responded to this review

Dear Randall M, Wow, thank you very much! We really appreciate the comment about our staff. That will really make them feel proud and appreciated. Scott Snyder General Manager More

San Francisco, California
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We have stayed here at least 10 times in the last 4 years and have never been disappointed. Rooms are large and clean, and the staff are all very friendly and helpful. Parking and hot breakfast are included in the price of the room so it's a great deal too. The restaurant has a full bar, great wine list and... More

Was this review helpful? Yes 2
Scott S, General Manager at The Grand Hotel in Salem, responded to this review

Dear Creit, Thank you for the wonderful comments, that is very encouraging that your impression over the past 4 years has been consistently pleasant. We are fortunate to have a consistent team in housekeeping and the front desk and very much enjoy building relationships with our guests. See you next time, Scott Snyder General Manager More

Montreal, Canada
Contributor
15 reviews 15 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 2 weeks ago

A plain, clean, not too original place. My two sons were happy, the internet was kind of fast, the AC worked well, and the beds were comfy. What else is there to say; not too much of a soul in there, a bit too over done with the decor...good value, well located, garage...really it is a fine place but without... More

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Orlando, Florida, United States
Top Contributor
60 reviews 60 reviews
17 hotel reviews
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The room is pretty standard, I don't recommend the hotel breakfast...head out and find a little local eatery...the location is great for getting around. Took a while for our AC to work but it eventually did kick in.

Was this review helpful? Yes
Scott S, General Manager at The Grand Hotel in Salem, responded to this review

Dear Jennifer C, Thank you for the review of your stay with us. We believe that our hot breakfast buffet is a deciding factor for our guests choosing our hotel. I will be following up with our breakfast attendants and Chef for any ideas to help keep the breakfast line plentiful and appealing when we have 400 plus guests in... More

seattle
Contributor
16 reviews 16 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We stayed here one night en route to the coast and it was pretty okay. The staff at the front desk was pleasant and efficient. The location is pretty darned convenient; walkable from the train station and to restaurants, shops, and the park. The room (a deluxe king) was a good size as was the bathroom. The pool, unfortunately, was... More

Was this review helpful? Yes
Scott S, General Manager at The Grand Hotel in Salem, responded to this review

Dear emmarytz, Thank you for the thoughtful appraisal of our hotel. Please mention that you'd like the "street side" for your next visit, we do our best to accommodate requests. I'm glad that you value the environmental steps and our convenient location. I will be using your review as a encouragement for the staff, each department could have done just... More

Portland, Oregon
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 2 weeks ago

We stayed at this hotel last night and while the hotel itself was nice and the rooms were clean, we ended up having difficulties that made our stay rather unpleasant. One thing that bothered us was that the air conditioning unit was making noises that sounded like a cricket was stuck in it. We went to the front desk to... More

Was this review helpful? Yes 1
Scott S, General Manager at The Grand Hotel in Salem, responded to this review

Dear JKPortland, Thank you for taking the time to let us know about the issues you encountered. I'd be happy to discuss them with you further if you'd care to contact me at the hotel. Our toll free number is 877-540-7800. We appreciate the opportunity to solve problems when they do arise, Scott Snyder General Manager More

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Additional Information about The Grand Hotel in Salem

Address: 201 Liberty Street SE, Adjacent to the Salem Convention Center, Salem, OR 97301
Location: United States > Oregon > Salem
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — The Grand Hotel in Salem 3.5*
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Also Known As:
Phoenix Grand Salem
Hotel Phoenix Grand
The Grand Hotel In Salem Oregon

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