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The Grand Hotel in Salem

#3 of 23 Hotels in Salem
Certificate of Excellence
GreenLeadersPlatinum level
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201 Liberty Street SE, Adjacent to the Salem Convention Center, Salem, OR 97301
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The Grand Hotel in Salem
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The Grand Hotel in Salem
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376 reviews from our community

Traveler rating
    205
    125
    32
    9
    5
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Auburn, Washington
Contributor
12 reviews 12 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 1 week ago

This was our second stay and the last. We travel a lot so I am really tuned in to the experience. First off there should be optional valet parking judging by the looks of the place. There was a bit of a line when we checked in. The clerk was nice but kept answering the phone and ignoring all the... More 

Was this review helpful? Yes
Scott S, General Manager at The Grand Hotel in Salem, responded to this review

Dear Grandmary, Thank you for the comments, we will certainly take your suggestions into consideration for our scheduling needs. I presume that while you were waiting, the second desk agent was on a lunch break, we would never schedule one person on a shift by themselves. I do apologize that you caught us understaffed and for the inconvenience. Take care,... More 

Dallas, Texas
Senior Contributor
28 reviews 28 reviews
8 hotel reviews
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed 3 weeks ago

This is my second review for The Grand Hotel in about nine months. The room was comfortable, clean and met my needs (during the day . . .) At night it was a different story. I made my reservation a couple of weeks in advance and when I arrived the hotel appeared to be less than half full. There was... More 

Was this review helpful? Yes 2
Scott S, General Manager at The Grand Hotel in Salem, responded to this review

Dear Marla, I am very sorry for the inconvenience the construction that was being done caused you. We met with the City prior to when this 3 month project started and went over the contractor's schedule to help minimize the impact on the hotel. That being said, best laid plans can backfire. According to our contacts with the City, some... More 

Austin, Texas
2 reviews
5 of 5 stars Reviewed 3 weeks ago

My family stayed here for a wedding summer before last. We have a small child, and the hotel staff made our stay fantastic. They provided a pack and play in our room, and we had a room with a half wall that separated the crib from our bed. It helped the baby sleep so much better, because he couldn't see... More 

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Scott S, General Manager at The Grand Hotel in Salem, responded to this review

Dear Patricia, It so touching that you thought to share your feelings from your stay last year! This is very cool, and I will share this with our team. We'll look forward to your return, Scott Snyder General Manager More 

Centennial, Colorado
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 3 weeks ago

My boyfriend and I were visiting his family in Salem and this was right down the street from where they lived. We expected a lot more based on what we had to pay! Check-in was easy. We had a standard room with a King bed on the second floor. Was excited to look out my window to view downtown- only... More 

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Scott S, General Manager at The Grand Hotel in Salem, responded to this review

Dear Larkin21, Thank you for the comments, I am very sorry for our housekeeping staff didn't complete the cleaning of your room prior to your return from your day out. Strategically, we try to clean the rooms that check out first thing in the morning first to allow our guests that are staying over to get about their day, they... More 

Prineville, Oregon
Senior Contributor
23 reviews 23 reviews
4 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Needing a place to stay in Salem? There are many choices of motels and hotels. But finding one that has fair reviews and lives up to the hype is hard to find. After a full day of shooting for the Special Olympics in the area, we needed a place to relax and rest before another day of events. The previous... More 

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Scott S, General Manager at The Grand Hotel in Salem, responded to this review

Julie, Thank you for the feedback, I apologize for the oversight on our part for only having one robe in the room upon your arrival. We will utilize your comments to assist us as we prepare for our guest room renovation this late Fall/Winter. Hope to see you again in the future, Scott Snyder General Manager More 

Madras, Oregon
Top Contributor
70 reviews 70 reviews
36 hotel reviews
86 helpful votes 86 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I've known about this hotel for many years but never stayed there until this month when going to Salem for work. From now on, I am staying at the Grand Hotel. The location is great because it is close to many restaurants and close to the Riverfront Park. I also appreciate that the hotel has given attention to the kind... More 

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kristi_reed, Manager at The Grand Hotel in Salem, responded to this review

THANK YOU so much for your wonderful review of The Grand Hotel in Salem. You are correct, our main goal to exceed each guests expectation, each and every time. I am thrilled to hear we did that for you and are most definitely looking forward to having you stay with us again the near future! Please don't ever hesitate to... More 

Redmond, Oregon
Top Contributor
162 reviews 162 reviews
43 hotel reviews
75 helpful votes 75 helpful votes
4 of 5 stars Reviewed 5 weeks ago

spent the night before a long day at assembly hearings at this hotel. Check in was simple, parking in the dedicated garage was easy, lobby is 'grand' with comfy chairs. room was very nice and I slept well. Easy access to a perfectly nice bar and restaurant. No mold... quiet AC unit... comfy bed. But still... I cannot bring myself... More 

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Scott S, General Manager at The Grand Hotel in Salem, responded to this review

Anne, Thank you for the comments, we are glad that you found us and we hope to host you again when your travels bring you back to Salem. Scott Snyder General Manager More 

Tampa, Florida
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 5 weeks ago

"nice rooms, free wireless, and the best free breakfast buffet I've ever had! Everything one could dream of in a downtown hotel ! A great underground parking and excellent food. Amazing staff in all areas of service. I woke up everyday well rested and ready for my conference at the convention center.

Was this review helpful? Yes
Scott S, General Manager at The Grand Hotel in Salem, responded to this review

Dembito, Thanks for the wonderful review! It sounds like you were able to really experience our community and we appreciate the feedback. Scott Snyder General Manager More 

Senior Reviewer
9 reviews 9 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 13, 2015

Pleasantly surprised by the Grand. The staff was cheerful and accommodating in every way. Even the GM made his presence known in remedying a lighting situation in the bath. Rooms were well apportioned. The beds extremely comfortable. Great location downtown. KUDOS

Was this review helpful? Yes
Scott S, General Manager at The Grand Hotel in Salem, responded to this review

DJ W, Thanks for the comments about the hotel and staff, I don't typically get kudo's, but am glad that we were able to make your visit more enjoyable and I certainly hope the house hunting trip was successful! Take care, Scott Snyder General Manager More 

Top Contributor
51 reviews 51 reviews
12 hotel reviews
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed March 6, 2015 via mobile

so, this is a typical US hotel - huge rooms, huge beds, a few things I didn't expect, like microwaves in the bedroom and a special laundry room for guests. Friendly staff, OK location, all that was fine. But I do expect more choice at breakfast. Nothing was made to order. It was just three heated containers of tired tepid... More 

Was this review helpful? Yes
Scott S, General Manager at The Grand Hotel in Salem, responded to this review

Dear Fluff35again, I do appreciate your review of our hotel and the Complimentary Breakfast. We strive to meet the expectations of each of our guests. I do apologize that the feasibility of having a cook to order breakfast is just not possible. I presume that you stayed recently, the selection of fresh fruit will be increasing as the availability of... More 

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