Staff was polite & knowledgeable; room was very comfortable, within walking distance to shopping & restaurants. more

Went to Salem for my 40th Class reunion. The hotel was right in town, easy to find from I-5. The hotel staff was very friendly and helpful, from the front desk to the breakfast server at the included hot breakfast each day. Room was clean, well appointed and bed was very comfortable. Excellent resturant in house as well as several... more

I hope that sharing some tips and tricks I discovered will enable people to still stay at this wonderful hotel and still be able to get some sleep. First tip: Get a top room floor, facing inwards. If not available, barter for a room that has nobody staying above. Avoid this advice at your own peril. Pros: Beautiful hotel, amazing... more

We stayed at the Phoenix Grand for three nights. We chose a mini-suite room and were very glad we did. Living room area separated from the bedroom made for a perfect stay. The room was clean and the hotel was as well. The only thing I would say is it doesn't seem like a "full service" hotel when you're staying... more

The Phoenix Grand Hotel is great palce to stay. Superb customer service with a smile. Easy and centrally located from shopping center and river walk. Food is good and price is great for a nice location. Nice and very friendly staff. more

I have stayed at this hotel off and on for the past six months, due to business trips. From the free underground parking to the complimentary cookies waiting for you at check-in, this hotel has all the amenities. The hotel is decorated in warm colors and updated furnishings. The beds are very comfortable- not too hard, not too soft, but... more

This place was perfect, we stumbled across it at 6 in the afternoon, and they gave us a knockdown rate, although it was a little bit expensive for what it was. Still, the man behind the desk was the most amenable fellow I've come across in a long time, the room was nice and spacious, and there are plenty of... more

A great place to stay if you like the smell of stale body odor in the nicely appointed guest robes---you can even purchase your own in the hotel lobby! Go to fill up the spa and you may wish you'd brought along your bottle of Clorox. Open the window for a little fresh air and enjoy the loud hum of... more

DH and I stayed on Christmas Eve night. We live in Salem-had bad weather and just wanted to stare at different walls since we couldn't travel to see family. Loved everything about hotel-from the pleasant desk clerks, to the room, and our meal at Bently Grill was superb. The free breakfast was excellent. My folks came to town last night-we... more