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Residence Inn Salem

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640 Hawthorne Avenue SE, Salem, OR 97301
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Residence Inn Salem
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Residence Inn Salem
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129 reviews from our community

Traveler rating
    49
    46
    26
    7
    1
See reviews for
44
27
10
30
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Corvallis, Oregon
Top Contributor
537 reviews 537 reviews
48 hotel reviews
136 helpful votes 136 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Service was good and Jonathan was very friendly and helpful. We arrived before check in and he found a room available for us so that we could get our kid into the room after a long day in the car before we were out and about again. The wi fi worked well. The location of the hotel was great for... More 

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Michael S, General Manager at Residence Inn Salem, responded to this review

Dear Plaidbagel, Thank you for the very thorough review that you posted about your stay with us while here in Salem. We appreciate your valuable feedback. We have reviewed your comments and will seek to make some changes for the things that we can control. Our plain red potatoes that were available on rotation that morning can be embellished with... More 

Honolulu, Hawaii
Top Contributor
54 reviews 54 reviews
25 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed 4 weeks ago

...and yet another noisy on the highway hotel. This Residence Inn is really close to I-5. There was lots of traffic noise all night long. If you want to sleep, it would be good to go to another area of town. There are other hotels nearby, but they are as close to the road. This particular property is looking a... More 

Was this review helpful? Yes
Michael S, General Manager at Residence Inn Salem, responded to this review

Thank you for taking the time to review your stay with us. We are sorry that your stay with us was less than perfect. We have looked into the issues that you have mentioned and are correcting them. More 

Houston, Texas
Senior Contributor
24 reviews 24 reviews
8 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 4 weeks ago

This was a comfortable, affordable stay. I particularly appreciate the room set up with two separate bedrooms/baths and a kitchenette. The staff was friendly and helpful. The hotel was quiet, despite being near the freeway. We enjoyed the continental breakfast, though the options were repetitive and staff had trouble keeping the area stocked.

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Michael S, General Manager at Residence Inn Salem, responded to this review

Thank you for your concise review of your stay with us. We are delighted that you were able to relax in our larger two bedroom suite. Our breakfast on the weekends is very popular with our guests on the weekends. We look forward to serving you again should you visit Salem in the future. More 

Klamath, California
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed March 18, 2015

We stayed a total of 3 nights in a 2 bedroom suite. The rooms were very clean and had an apartment like feeling. The power went out on our third night in the early evening so we went to dinner and did some shopping, when we came back the hotel, the power was still out. We asked if we would... More 

Was this review helpful? Yes
Michael S, General Manager at Residence Inn Salem, responded to this review

Thank you for your patience in dealing with the power outage that effected the whole community around us as well. I am sorry that we dropped the ball on the compensation that you were offered. Unfortunately, the power outage was out of our control, but we would be delighted to help you if you can contact us with your full... More 

Hillsboro, Oregon
Top Contributor
111 reviews 111 reviews
18 hotel reviews
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed March 7, 2015

This was a standard Marriott Residence Inn. The best part was the quiet location and the helpful friendly staff. Worth staying here. Will come back next time I am in town. The hotel was clean and neat inside. Would only recommend a little better food in the evening receptions. Have had much better at other Residence Inns

Was this review helpful? Yes
Michael S, General Manager at Residence Inn Salem, responded to this review

Thank you for reviewing your stay with us. We appreciate your feedback about the evening offering. We are delighted to announce that the Residence Inn brand is moving to a new experience on Monday, Tuesday, and Wednesday evenings to more of a social experience with food samplings from local restaurants, our "On the Grill, night, food truck offfering, and a... More 

Greenwood, Indiana
Top Contributor
172 reviews 172 reviews
43 hotel reviews
45 helpful votes 45 helpful votes
4 of 5 stars Reviewed March 3, 2015 via mobile

Very polite and courteous front desk staff greets you on arrival. They are ready with helpful recommendations for dinner. There is no walking options for dinner. The hotel does have an evening reception. The rooms are clean and well laid out. Wifi is strong and free. The furniture/bathroom are a little tired but clean. If you are a little sleepier... More 

Was this review helpful? Yes
Michael S, General Manager at Residence Inn Salem, responded to this review

Thank you for taking the time to review your stay with us. We appreciate your feedback. More 

Saint Andrews, Canada
Top Contributor
207 reviews 207 reviews
35 hotel reviews
85 helpful votes 85 helpful votes
5 of 5 stars Reviewed February 20, 2015

Just spent 8 days in the Salem Residence Inn hotel. As usual I was not disappointed. Tim at the front desk was very pleasant at check in and gave great directions when I asked for help. Thanks Tim. If you can have a room on the backside of the property then you will be lulled to sleep by the crickets.... More 

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Michael S, General Manager at Residence Inn Salem, responded to this review

Dear Kevin A, Thank you for the warm response to your stay here with us. I loved your comment about being lulled to sleep by the crickets from our beautiful wetlands out behind the hotel. We hope to serve you again someday again. Michael More 

1 review
5 of 5 stars Reviewed February 14, 2015

Their attention to detail didn't go unnoticed, their maids always smiled and greeted when I walked by! Management was empathetic with me while trying to solve an issue(unrelated to my hotel experience) super clean and I just love the complimentary social hour!

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Michael S, General Manager at Residence Inn Salem, responded to this review

Thank you for your awesome review of our hotel. We are delighted that you had a great stay with us. More 

Sacramento
Senior Contributor
24 reviews 24 reviews
10 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed February 8, 2015

I had to come for multiple days from out of state because I had a very sick grandmother. Not only did Timothy place me in a great room, he was helpful with all of my questions and requests. The hotel is located in a quiet area with nice grounds and has a nice breakfast which made it very convenient in... More 

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Michael S, General Manager at Residence Inn Salem, responded to this review

Thank you for your kind words regarding our guest service agent, Timothy. We love his passion for delivering great customer service. We look forward to seeing you again in the near future. More 

Bend, Oregon
Senior Contributor
45 reviews 45 reviews
3 hotel reviews
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed February 5, 2015

My past experience staying at a Residence Inn any where in the US has been terrific so I was looking forward to a week's stay while attending week long continued education classes. Reception great, kitchen in my studio terrific, bathroom good. The sofa awful! Very low and a thin small piece of foam for a cushion. Hard corners and no... More 

Was this review helpful? Yes
Michael S, General Manager at Residence Inn Salem, responded to this review

Dear valued guest, Thank you for your feedback on the furniture. We look forward to a remodel in the near future. We will continue to focus on what we can control, such as being clean and friendly. More 

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