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Residence Inn Salem

#7 of 23 Hotels in Salem
Certificate of Excellence
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640 Hawthorne Avenue SE, Salem, OR 97301
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Residence Inn Salem
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140 Reviews from our TripAdvisor Community

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Traveler rating
    53
    48
    30
    7
    2
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50
27
11
33
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (33)
Date | Rating
  • Chinese (Traditional) first
  • English first
  • Any
English first
  • All months
    (140)
  • Mar-May only
    (40)
  • Jun-Aug only
    (47)
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    (28)
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    (25)
All months
Level Contributor
4 reviews
4 hotel reviews
1 of 5 stars Reviewed 4 days ago NEW

We had to use the pull-put sofa for our teenage daughters because 2 double beds were not available. The bedding had hair on it. When we showed the blanket to the MOD, he acknowledged that that was unacceptable but the only replacement he could find was a mattress pad!! We only stayed one night- do not recommend this for extended... More 

Was this review helpful? Yes
Michael S, General Manager at Residence Inn Salem, responded to this review

Thank you for taking the time to share your thoughts regarding this issue. We appreciate you bringing it to our attention. We will share your message appropriately within the organization and make corrective action moving forward. More 

Washington DC, District of Columbia
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 1 week ago

Staff here was very nice. Room was exactly what you would expect from a Residence Inn. Located very close to I-5, it's a convenient location with a number of restaurants close by. Would stay here again.

Was this review helpful? Yes
Michael S, General Manager at Residence Inn Salem, responded to this review

Thank you for your review of your stay while here in Salem. More 

1 review
5 of 5 stars Reviewed 2 weeks ago

The clean and spacious room was wonderful and Timothy, the manager, at the front desk was very personable and helpful! We would stay here again and appreciated the great service. He gave us many choices for dinner options and made our stay a very enjoyable one. The beds were comfortable and the breakfast was good.

Was this review helpful? Yes
Michael S, General Manager at Residence Inn Salem, responded to this review

Thank you for your wonderful words regarding our front desk. We hope you had a great time while here in Salem. More 

Etters, Pennsylvania
Level Contributor
181 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
3 of 5 stars Reviewed 4 weeks ago

We had a two room suite here for two nights. Great friendly staff but the rooms need a little attention. Our furniture had holes in it and was definitely in need of replacement. Other than that the rooms were clean, breakfast was fine and the service was great. May just want to do a little updating.

Was this review helpful? Yes
Michael S, General Manager at Residence Inn Salem, responded to this review

Thank you for your feedback while staying here in Salem. We are addressing the issues that you mentioned. We are delighted that our staff was able to provide excellent service while you were here. More 

Salem, Oregon
Level Contributor
36 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I am currently staying here from past 2 weeks & the service is being amazing. The reception staff is pretty supportive. Rooms are cleaned daily. each room has appliances & is more like a studio apartment. with all necessities.

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Michael S, General Manager at Residence Inn Salem, responded to this review

We are happy to be your "Home Away From Home" More 

Salem, Oregon
1 review
5 of 5 stars Reviewed 4 weeks ago

we had a fire to our home. They took such great care of us. The Staff is totally amazing. The amenities we so awesome, pool, basketball, BBQ grill, dog run area, etc.. it was my husbands birthday and the staff snuck in and surprised him with a birthday cake. Who does that. I love love love this place and their... More 

Was this review helpful? Yes
Michael S, General Manager at Residence Inn Salem, responded to this review

We are delighted that you enjoyed your stay. We were excited to be apart of your celebrations while with us. More 

Hillsboro, Oregon
Level Contributor
188 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
3 of 5 stars Reviewed June 5, 2015

Was here 3 months ago and said it was a nice quiet location. Well this stay I was on the freeway side. Make sure you ask for the non freeway side if available in advance. I also recommend that you set your own alarm. Luckily I do. 2 out of 5 mornings, my wake up call never happened. My first... More 

Was this review helpful? Yes
Michael S, General Manager at Residence Inn Salem, responded to this review

Thank you for reviewing your stay with us. We have uncovered the challenge with our wake up calls and have repaired the phone system. We are sorry that you missed a few of your wake up calls. We have looked into the other things that you mentioned as well. Again, we appreciate your valuable feedback. More 

Moorpark, United States
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed May 28, 2015

I have found that Residence Inns can be hit or miss. Some are really nice, but others... This one was in sad repair. The furniture was old and stained. The chair in the living room looked like it had been attacked by a cat. The carpeting was old and getting threadbare. The sofa? What is that thing? It had some... More 

Was this review helpful? Yes 1
Michael S, General Manager at Residence Inn Salem, responded to this review

Dear valued guest, Thank you for your very detailed review that you gave our hotel during your stay. We are sorry about the few things that you mentioned that are being addressed. We are delighted that the overall ammenities were beneficial to you and your family. More 

Kent
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed May 16, 2015

Wonderful staff. When they heard of the medical emergency that had brought me to Salem, I was offered $20 off each night. The room was nice on the surface, but furniture was uncomfortable, most importantly, the bed. If a bed is hard and doesn't give me support, I can't give it more than three stars. After all, sleep is why... More 

Was this review helpful? Yes 1
Michael S, General Manager at Residence Inn Salem, responded to this review

Thank you your feedback. We are sorry for your reason for coming to Salem. We are glad that we were able to help you during your stay here with us. More 

Spokane, Washington
Level Contributor
3 reviews
3 hotel reviews
4 of 5 stars Reviewed May 12, 2015

I stayed in this hotel during a trip to Salem for a basketball tournament with my son. The room was very spacious and very well kept! I stayed in an accessible room but really appreciated the bars in the shower to prevent slipping. Bathroom was very large but water pressure was terrible. Loved the living room area and the furniture... More 

Was this review helpful? Yes
Michael S, General Manager at Residence Inn Salem, responded to this review

Thank you for your concise review of our hotel. We appreciate your feedback. More 

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