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Shilo Inn Suites - Salem

2.5 of 5 3304 Market St NE, Salem, OR 97301
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Shilo Inn Suites - Salem
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Shilo Inn Suites - Salem
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123 reviews from our community

Traveler rating
    51
    29
    24
    10
    9
See reviews for
43
14
14
27
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Redmond, Oregon
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago

This is definitely not up to the usual Shilo standards. The ice machine was out of order, the second entrance to the pool was out of order, and no one seemed to care. I mentioned it at the front desk and they seemed to indicate both had been down for quite a while and said, "just use the ice machine... More 

Was this review helpful? Yes
ShiloHotels, Manager at Shilo Inn Suites - Salem, responded to this review

Dear Brian I, Please accept my sincere apologies that your recent visit did not leave you with a good impression of our hotel. We appreciate your feedback and have followed up on both the ice machine and pool room lock issues. We are currently in the process of upgrading our rooms and hope that given another chance you will have... More 

1 review
5 of 5 stars Reviewed 2 weeks ago

We made a last minute decision, after a long day on the road, to spend the night in Salem instead of driving the 3+ hours home. Turned out to be a good one. Comfortable, clean with a very nice breakfast buffet. Staff was personable and efficient.

Was this review helpful? Yes
ShiloHotels, Manager at Shilo Inn Suites - Salem, responded to this review

Dear 2PJ's, Thank you for your review of our hotel. We work hard to ensure our guests enjoy their stay and it is always nice to hear when we have done just that. We hope to see you again in the future. Sincerely, Pam Urben-General Manager More 

Sausalito, California
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We just spent 4 nights at the Shilo Inn in Salem. We have stayed here several times in the last year and find that even if the rooms are a little dated, they are clean, large and well appointed. The beds are very comfortable (in all the rooms we've stayed in). The staff are very friendly and welcoming. We will... More 

Was this review helpful? Yes
ShiloHotels, Manager at Shilo Inn Suites - Salem, responded to this review

Dear Carap413, Thank you for your gracious review of our hotel. It's always nice to hear when a guest has enjoyed their stay. Sincerely, Pam Urben-General Manager More 

Madras, Oregon
Senior Contributor
41 reviews 41 reviews
5 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed December 7, 2014

This place is a little dated and it shows. The furniture in our room (302) is showing tons of wear and if it were my establishment I would be more than embarrassed. The corner of the rooms could have a vacuum a little closer to them... say within a foot and there was some 'trash' under the bed. There some... More 

Was this review helpful? Yes 1
ShiloHotels, Manager at Shilo Inn Suites - Salem, responded to this review

Dear Familytimefor4, Thank you for taking the time to review our hotel; we are in the process of updating our rooms and hope the next time you stay in Salem you will give us another chance and let us know what you think of our progress. Sincerely, Pam Urben-General Manager More 

Coos Bay, Oregon
Contributor
15 reviews 15 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed November 9, 2014

We stayed 2 nights in the 2nd floor. Beds were hard and they had a teeny old CRT TV. It was very clean and I did love the covered, well lit parking in the back of the hotel. Staff was very very nice! I would stay here again but on the 3rd or 4th floor, since the TVs are bigger... More 

Was this review helpful? Yes
ShiloHotels, Manager at Shilo Inn Suites - Salem, responded to this review

Dear Ram1959, Thank you for your very nice review. I'm so glad that all and all you enjoyed your stay and look forward to your staying with us again in the future. Sincerely, Pam Urben - General Manager More 

Seattle
Top Contributor
131 reviews 131 reviews
41 hotel reviews
114 helpful votes 114 helpful votes
3 of 5 stars Reviewed November 2, 2014

Stayed here two nights to attend a photographer's clinic. My room was roomy and clean, as well as quiet. I stayed here partly because it was a package deal, along with the room we had a 'meet and greet' in one of the conference rooms. I didn't have much interaction with the staff, so I can't speak to that. I... More 

Was this review helpful? Yes
ShiloHotels, Manager at Shilo Inn Suites - Salem, responded to this review

Dear Seattle Meadowlark, It's always nice to hear when a guest has enjoyed their stay. I hope you got some great pictures and that we see you again in the future. Sincerely, Pam Urben-General Manager More 

Coquille, Oregon
Senior Contributor
26 reviews 26 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed October 25, 2014

An older motel, sometimes elevator doesn't work, it has a weight limit, you have to be aware of on busy days. The front desk has always been nice. True, the motel is not as nice as it used to be, but is okay.

Was this review helpful? Yes
ShiloHotels, Manager at Shilo Inn Suites - Salem, responded to this review

Dear Pamela G, Thank you for your recent feedback on your stay with us while here in Salem. We are in the process of upgrading our rooms and hope that you will try us again in the future and let us know how we are doing. Sincerely, Pam Urben-General Manager More 

1 review
1 of 5 stars Reviewed September 23, 2014

When I made the reservation is was made for 2 nights. My mistake, it should have been for 3 nights, when I contacted "TripAdvisor" I was told sorry you need to make another reseavation we can't add a night. So I did that. I then called Shilo Inn Newburg, Oregon, and explained to Fabian that I had 3 nights under... More 

Was this review helpful? Yes
Canada
Top Contributor
104 reviews 104 reviews
14 hotel reviews
186 helpful votes 186 helpful votes
1 of 5 stars Reviewed September 20, 2014

This is certainly one of the poorest hotel/inn I have ever stayed. The elevator could not accommodate more than 4 persons with luggage or else it just closed the door, stopped working, but without giving any alarm or signal for being overloaded. The sink and parts of the bathroom facilities were outside the bathroom, so you would have to take... More 

Was this review helpful? Yes 1
ShiloHotels, Manager at Shilo Inn Suites - Salem, responded to this review

Dear City Judge, We are in the process of upgrading our hotel and hope that the next time you stay in Salem you come back and let us know what you think. Thank you for taking the time to review our hotel, we hope to see you again in the very near future. Sincerely, Pam Urben-General Manager More 

Folsom, California
Senior Reviewer
8 reviews 8 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed September 14, 2014

Old, lousy parking, public areas filthy. Staff could care less...business communications area terrible and no privacy. Not a chance would I stay there again. What happened to Shilo Inns?? The Shilo's used to be such a wonderful experience....now just another flea bag hotel.

Was this review helpful? Yes
ShiloHotels, Manager at Shilo Inn Suites - Salem, responded to this review

Dear Dsthompson1969, Please accept my sincere apologies that your recent visit did not leave you with a good impression of Shilo Inns. I appreciate your feedback and will be following up with our housekeeping department regarding attention to details. I certainly hope you will give us another opportunity on your next visit to Salem as we have started upgrading our... More 

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Additional Information about Shilo Inn Suites - Salem

Address: 3304 Market St NE, Salem, OR 97301
Phone Number:
Location: United States > Oregon > Salem
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Shilo Inn Suites - Salem 2.5*
Number of rooms: 89
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Also Known As:
Shilo Inn Salem Hotel Salem
Salem Shilo Inn
Shilo Inn Suites - Salem Oregon

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