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Shilo Inn Suites - Salem

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3304 Market St NE, Salem, OR 97301
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Shilo Inn Suites - Salem
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Shilo Inn Suites - Salem
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129 reviews from our community

Traveler rating
    53
    32
    24
    10
    10
See reviews for
47
14
15
27
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (24)
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Zillah, Washington
Senior Contributor
29 reviews 29 reviews
8 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

Took us 25minutes to check in because our key card wasn't working, we had to keep running down to get a new one, until the front desk finally came up on the third time and her key too wasn't working, so try to not to get room 223, unless they fixed it already, it made us late for our event... More 

Was this review helpful? Yes
ShiloHotels, Manager at Shilo Inn Suites - Salem, responded to this review

Dear kristyj_05, Thank you for your kind review. I am so sorry you had problems with your door lock, but glad that overall you had a good stay and hope that you stay with us again in the future. Sincerely, Pam Urben-General Manager More 

2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The Shilo Inn was clean neat and well appointed. I think what I liked best was the roominess. Because the rooms are handi-capable the space between bed and television or bathroom and sink are extra-large making the room feel quite accommodating. (I should say right off the bat that the bed was incredibly comfortable and the sheets were clean and... More 

Was this review helpful? Yes 1
ShiloHotels, Manager at Shilo Inn Suites - Salem, responded to this review

Dear Michael, Thank you for taking a moment to leave such a nice review. We take a lot of pride in our staff and hotel, and are always pleased to hear that we have made a valued guests stay a good one. Sincerely, Pam Urben-General Manager More 

Oregon
Contributor
13 reviews 13 reviews
4 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This hotel is clean, comfortable and convenient. The breakfast is good, the rooms are clean, the beds are soft and there is no smell in the rooms at all. My only comment would be that the elevator is VERY slow and that the parking spaces are limited. Overall, I will stay again happily. We stay about twice a month and... More 

Review collected in partnership with Country Inns & Suites By Carlson

Was this review helpful? Yes 1
ShiloHotels, Manager at Shilo Inn Suites - Salem, responded to this review

Dear Dawns Daisies, Thank you for a very nice review of our hotel. We are happy to hear that you are enjoying your stays with us and hope that you continue to do so for many years to come. Sincerely, Pam Urben-General Manager More 

Las Vegas, Nevada
1 review
5 of 5 stars Reviewed 4 weeks ago

I ended up staying at this hotel for a month while looking for a place to live in Salem. I travel a lot and have pretty high standards. This hotel is a great place to stay, clean, quiet, excellent staff and a great breakfast. The hotel manager Pam was friendly, professional and absolutely delightful to work with. I would highly... More 

Was this review helpful? Yes
ShiloHotels, Manager at Shilo Inn Suites - Salem, responded to this review

Dear LN, Thank you so much for your gracious review. We always like to hear that a guest has had a nice stay and hope your future stays continue to be just as nice. Sincerely, Pam Urben-General Manager More 

Bend, United States
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed March 11, 2015

Do not stay at this hotel! We checked in late one night and were half asleep. I woke up in the mooring and saw fecal matter smeared along the side of the mattress of the bed next to me that my kids were sleeping in. I immediately went down to let the front desk staff know. They told me, "sorry... More 

Was this review helpful? Yes
ShiloHotels, Manager at Shilo Inn Suites - Salem, responded to this review

Dear Tara, Thank you for your review of our hotel. I'm sorry that you were left with such a bad first impression of our hotel but hope that given another chance you will have a much better stay. Sincerely, Pam Urben-General Manager More 

Redmond, Oregon
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed February 15, 2015

This is definitely not up to the usual Shilo standards. The ice machine was out of order, the second entrance to the pool was out of order, and no one seemed to care. I mentioned it at the front desk and they seemed to indicate both had been down for quite a while and said, "just use the ice machine... More 

Was this review helpful? Yes
ShiloHotels, Manager at Shilo Inn Suites - Salem, responded to this review

Dear Brian I, Please accept my sincere apologies that your recent visit did not leave you with a good impression of our hotel. We appreciate your feedback and have followed up on both the ice machine and pool room lock issues. We are currently in the process of upgrading our rooms and hope that given another chance you will have... More 

1 review
5 of 5 stars Reviewed February 12, 2015

We made a last minute decision, after a long day on the road, to spend the night in Salem instead of driving the 3+ hours home. Turned out to be a good one. Comfortable, clean with a very nice breakfast buffet. Staff was personable and efficient.

Was this review helpful? Yes
ShiloHotels, Manager at Shilo Inn Suites - Salem, responded to this review

Dear 2PJ's, Thank you for your review of our hotel. We work hard to ensure our guests enjoy their stay and it is always nice to hear when we have done just that. We hope to see you again in the future. Sincerely, Pam Urben-General Manager More 

Sausalito, California
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed January 28, 2015

We just spent 4 nights at the Shilo Inn in Salem. We have stayed here several times in the last year and find that even if the rooms are a little dated, they are clean, large and well appointed. The beds are very comfortable (in all the rooms we've stayed in). The staff are very friendly and welcoming. We will... More 

Was this review helpful? Yes 2
ShiloHotels, Manager at Shilo Inn Suites - Salem, responded to this review

Dear Carap413, Thank you for your gracious review of our hotel. It's always nice to hear when a guest has enjoyed their stay. Sincerely, Pam Urben-General Manager More 

Madras, Oregon
Senior Contributor
41 reviews 41 reviews
5 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed December 7, 2014

This place is a little dated and it shows. The furniture in our room (302) is showing tons of wear and if it were my establishment I would be more than embarrassed. The corner of the rooms could have a vacuum a little closer to them... say within a foot and there was some 'trash' under the bed. There some... More 

Was this review helpful? Yes 2
ShiloHotels, Manager at Shilo Inn Suites - Salem, responded to this review

Dear Familytimefor4, Thank you for taking the time to review our hotel; we are in the process of updating our rooms and hope the next time you stay in Salem you will give us another chance and let us know what you think of our progress. Sincerely, Pam Urben-General Manager More 

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