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Salem

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Crossland - Salem


Hotel class 2.0 of 5
3535 Fisher Road N.E., Salem, OR 97305-1419
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Best fare found from Tampa to Portland: €153

Reviews you can trust

67% Do not recommend
3.5 of 5 stars 9 reviews
Excellent
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0
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All (9)
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[ Date ] [ Rating ]
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5 of 5 stars
valleygirlbk   1 contribution
Portland, Or
Nov 19, 2009 | Trip type: Business, Solo travel

Staying with Crosslands in Salem is more than I can explain, from Staff ,to rooms, cleanliness, overall atmosphere. I have been back again many times & have told my other associates & family. I will also be checking into the other hotels in the chain, Portland, Eugene, & ect. Thanks is not enough. more

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5 of 5 stars
MamaJanie   1 contribution
Fresno, CA
Jun 26, 2009 | Trip type: Couples
1
person found this review helpful

Room was very clean. The bed was extremely comfortable. Staff was wonderful. more

Management response from
Extendedstayhotels, Regional Director of Operations

Thank you so very much for your glowing review of Extended Stay America Tacoma South. Whenever I read comments like yours it always gives me such great pleasure. My entire staff strives to make every guest's stay totally enjoyable, and our greatest reward is validation that we've done just that. As a member of the Extended Stay Hotels(sm) family, we...

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2 of 5 stars
dhoag123   6 contributions
San Diego
May 21, 2009 | Trip type: Family

The room was clean. Friendly staff. Don't expect a real kitchen - the refrigerator is not "full size" - it's one of those small beverage refrigerators. Beds are uncomfortable/cheap and the matresses were dirty and stained. WiFi was not working for half of our stay. We've stayed in Salem twice since then but not at Crossland. Check out the Phoenix... more

Management response from
Bob Bartlett, Area Operations Manager

I appreciate your constructive comments concerning the Crossland Economy Studios in Salem, Oregon. This Hotel is known for it's friendly staff and excellent housekeeping personel. Award winning, in fact. Sadly, of all the Extended Stay Brands ( Crossland, Homestead, Extended Stay America, and Extended Stay Deluxe), the Crossland Economy Studios brand is the only one that features a kitchenette instead...

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1 of 5 stars
noraluvsmusic   1 contribution
Salem OR
Feb 19, 2009 | Trip type: Couples

Refused to honor price found online. Management argued with me on the phone...very rude and unprofessional...Will never stay at this hotel, due to customer service just on the phone being so poor... Even after asking for management. more

Management response from
Bob Bartlett, Area Operations Manager

I do want to apologize for any rudeness that was perceived during your phone conversation with our Guest Service Representative over the topic of on-line rates. Actually, the on-ine rates that Crossland, as well as all of Extended Stay Hotels, are just that, internet rates. They must be booked on the actual site that you found them. The Guest Service...

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1 of 5 stars
kimarcaro   1 contribution
Washington, D.C.
Oct 14, 2008 | Trip type: Couples

This Hotel/Motel was not impressive.We were visiting here from the East Coast to look for housing for a future move here. We expected for the price we were paying to get more. The first room we were given was not cleaned at 4 pm, then the second room we were given was small, dirty, missing paint on the front door,... more

Management response from
Extendedstayhotels, Regional Director of Operations

Thank you for taking the time to make us aware of your recent experience at Crossland Economy Studios in Salem, Oregon. Our company prides itself on excellent guest service, so I was pleased to read that our employee, Holly, was able to promptly give you the attention you deserved. Given that we regularly receive guest compliments on our service and...

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3 of 5 stars
glee2007   13 contributions
seattle
May 29, 2008 | Trip type: Couples
1
person found this review helpful

bring your own little luxuries, you will not be pampered here, but it will save you money (if you appreciate that sort of thing)! the room is compact & bed was a bit creaky, no tub & just one bedside table, but furnishings were modern & clean ... we stayed on the side not facing the freeway - across the... more

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3 of 5 stars
melena99   5 contributions
Morehead, Kentucky
Jul 26, 2007 | Trip type: Couples

We travel about 70% of the year because we work for a major telecommunications company so we know hotels! This hotel was good for the price, clean rooms but no extras. Crossland is the cheapest of al extended stays so the rooms are very basic and bare. The beds are very small but ok when it comes to comfort. The... more

Nightmare!
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1 of 5 stars
A TripAdvisor Member
Salt Spring Island, BC, CA
Jun 13, 2006
3
people found this review helpful

We had booked through Hotwire at the Crossland, Salem North on our first night out on a long journey, as we had trouble finding a good rating in Salem for a moderate priced hotel or motel. Never again! What a way to start a trip! It took us over a hour to find this motel, as it is not in... more

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2 of 5 stars
WAReviewer   8 contributions
Puyallup, WA
Jul 14, 2005
5
people found this review helpful

I was very disappointed with the Crossland Salem. I booked this hotel through Priceline. We were just looking for an overnight stop on the way to visit family. Upon arrival, the front desk staff seemed like they didn't know exactly what they were doing and check in took some time. I was given a non-smoking room, but it smelled of... more

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Crossland - Salem Also Known As

  • Extended Stay America Salem
Address: 3535 Fisher Road N.E., Salem, OR 97305-1419