The room was clean and comfortable. The service was very good. The breakfast was good. The internet worked the way it should. All in all: nothing fancy but a good value and convenient to I-5.
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- Phoenix Hotel North Salem

The room was clean and comfortable. The service was very good. The breakfast was good. The internet worked the way it should. All in all: nothing fancy but a good value and convenient to I-5.
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Last summer, my husband and I were tasked with moving my daughter's household goods from Washington state back to California. We also picked up my grandson, who had stayed with friends while finishing the school year, and the family cat. After loading up the moving van, we drove as far as Salem. We found a nice room at a reasonable...
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I have stayed for two different weeks during November. The first week was okay. The main problem was dirty and sticky carpeting. Then we left two items in the room and they were never found. The clerk that I called to ask about the items was obviously not concerned that I had left behind something. She checked a log book...
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One of the better hotels in town, but after searching that doesn't mean a whole lot. I would stay again. As I read in other reviews, the halls DO smell like smoke and the room was a little musty. It nearly shares a parking lot with Stars strip club, but we didn't notice any issues. Not the best neighborhood, so...
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Thank you for staying with us and providing your feedback. As you are aware, we do have a few smoking rooms in the hotel. They are all located on one floor. When you make your next reservation, please request a non-smoking floor and we will be happy to help. Thank you again for staying with us!
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We arrived very late the first night and was given a room right away. The room was very nice and the bed was super comfortable. The first morning breakfast wasn't super awesome but it was enough for our family of four. My kids who are 5 and 6 are picky eaters and they found plenty to eat. The only thing...
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I was glad to hear that you had a great stay. To ensure all of our guests have a great stay, it is necessary to close the pool/spa at 10pm. You mentioned there we were not serving cookies when you arrived late in the evening. We want to make every guest feels at home, so please do not hesitate to...
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This hotel is centrally located to everything the Salem area -right off I-5. Room was clean, staff helpful and friendly. Free buffet breakfast was adequate, and well maintained. Room was quiet despite being so close to the freeway - and ours was on the freeway side.
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Thank you for your recent stay and the kind words. I find that our double paned windows keep most guests from noticing road noise. For sensitive sleepers, I recommend requesting a non-freeway side room when making your reservation. Our goal is to make everyone’s stay a relaxing and pleasant one.
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This is a nice place to stay and adequately priced. The staff is very friendly and the rooms are comfortable. They accept late check-ins and its nice and quiet. The only issue is that next door is an adult entertainment strip club. Very seedy characters wandering all over the place late at night. We checked in after midnight and was...
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I wanted to assure you that guest safety is a high priority at the Phoenix Inn. We do have a fence that separates our property from our neighbors. We also make sure that all of our side doors are secure and locked. An added benefit of our hotel layout is the fact that all of rooms have doors that open...
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Booked this hotel through hotels.com and got a rate of about $150 for two nights- during a special events weekend at that!! Hotel was outstanding in the areas of cleanliness and had a very modern, fresh, feel. Rooms had EVERYTHING you needed, including bulk shampoo and body wash in the shower. The bedding and pillows were comfortable, but the beds...
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My family and i stayed here for 2 months during the summer and were very pleased with the cleanliness of the hotel and the very attentive staff at the Phoenix Inn..We will definatly stay here every time were in salem!! LOVE THIS HOTEL!!!
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This place was nice except for the fact that after settling into bed I found 2 bedbugs crawling on the sheets. I saved one and the front desk came up and confirmed. Too bad it was the middle of the night or I would have left. In the morning when asking for bags to quarantine my clothes from the bugs...
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I am so sorry that you had an issue with your stay. It is our goal to be a home away from home for each and every guest. We had the room checked and dealt with by our pest control company and it is now pest free. They also told us that there were no bed bugs, but in fact...
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