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Phoenix Inn Suites South Salem

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4370 Commercial St SE, Salem, OR 97302
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Phoenix Inn Suites South Salem
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Phoenix Inn Suites South Salem
Phoenix Inn Suites South Salem
Phoenix Inn Suites South Salem
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137 reviews from our community

Traveler rating
    37
    46
    28
    19
    7
See reviews for
47
23
6
38
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (35)
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    (35)
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    (46)
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There are newer reviews for Phoenix Inn Suites South Salem
See the most recent reviews
Seattle
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed December 30, 2014

Stayed at the Phoenix Inn for a couple of days over Christmas. We ended up in a King jacuzzi room that seemed like something from a few decades ago. The jacuzzi was very large and in the main room. Dingy tub with old green tiles that just didn't seem very clean. It also wasn't easy to step in and out... More 

Was this review helpful? Yes
Michelle D, General Manager at Phoenix Inn Suites South Salem, responded to this review

Thank you for sharing your thoughts with us. We hope that in the future you will give us another try and experience our newly renovated rooms. More 

1 review
5 of 5 stars Reviewed December 24, 2014

Very nice!! We would highly recommend this to anyone who is passing through with or without pets. The staff was very friendly and helpful, the room was clean and spacious and the pool/hot tub/workout room was just what the doc ordered after 12 hours in the car!!! Great place great value :))

Was this review helpful? Yes
Michelle D, General Manager at Phoenix Inn Suites South Salem, responded to this review

Thank you for taking the time to share your experience with us. We hope to see you again so you can enjoy our newly renovated property. More 

Katy, Texas
Contributor
17 reviews 17 reviews
4 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed December 16, 2014

Clean, comfortable place to stay in Salem, Oregon. The folks at the Front desk were most helpfuBeds were very comfortable. We were in town for the birth of another grandchild and chose this place based on recommendations from locals. Would definitely stay here again

Was this review helpful? Yes
Michelle D, General Manager at Phoenix Inn Suites South Salem, responded to this review

Thank you for your kind review. Congratulations on your new grand child. We can't wait to have you back when you come to visit your family. You will get to stay in our newly renovated rooms. More 

Los Angeles, California
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed December 7, 2014

This Hotel which I was told will be remodeled soon, has a secret.....great customer service from the Front Desk Staff to the people that work behind the scenes (House Keeping) I was taken care of the moment I walked in.....A big Thank You to Rachel and the rest of the Team at the front desk. And when leaving was met... More 

Was this review helpful? Yes 3
Michelle D, General Manager at Phoenix Inn Suites South Salem, responded to this review

Thank you for your awesome review. The staff is genuinely awesome and work really hard for our guests. Yes, we are starting renovation in January and are very excited about it. We can't wait to have you back so you can enjoy the new rooms. More 

Decatur, Illinois
Contributor
17 reviews 17 reviews
6 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed November 25, 2014

We stayed at the Phoenix for two nights and it was great. Pros -- Bathroom was new"ish" and really clean. The room was big and had a sitting area and nice comfy king bed. Room darkening curtains were good, heater/AC worked and was easy to operate. The breakfast was typical but hot things were hot and cold things cold. Had... More 

Was this review helpful? Yes
Michelle D, General Manager at Phoenix Inn Suites South Salem, responded to this review

We are excited that you enjoyed your stay. We are starting our room renovation in January and hope to have you stay with us again. We can't wait for you to see our new rooms. More 

Holladay, Utah
Top Contributor
210 reviews 210 reviews
31 hotel reviews
87 helpful votes 87 helpful votes
5 of 5 stars Reviewed November 12, 2014

I give excellent ratings very sparingly but this place deserves it. I have stayed in many more luxurious hotels in more exotic places, but this place provides amazing customer service from its staff - more than you would expect. The cleanliness and comfort of the room, the appointments of the room, and the treatment I received were all worthy of... More 

Was this review helpful? Yes
Michelle D, General Manager at Phoenix Inn Suites South Salem, responded to this review

That's what we love to hear. Thank you so much for the kind words about our staff. They work very hard and really cherish the positive feed back. We hope your travels will bring you are way again. We can't wait for you to see our new rooms after we renovate in January. Thanks again. More 

Vancouver Island, Canada
Top Contributor
83 reviews 83 reviews
22 hotel reviews
51 helpful votes 51 helpful votes
4 of 5 stars Reviewed November 4, 2014

For an overnight stop while driving to California the Phoenix Inn Suites fits the bill. Parking area is large, road noise moderate, the room is large with a moderate sized fridge, sink and microwave. Coffee in the room and lobby. The bed was large and comfortable. However the building and room is starting to show it's age, and a little... More 

Was this review helpful? Yes
Michelle D, General Manager at Phoenix Inn Suites South Salem, responded to this review

Thank you for your positive thoughts. Great news, we are starting a renovation this January on all the rooms. We are very excited and hope you come back to enjoy the rooms as well. More 

Paradise, Ca
1 review
5 of 5 stars Reviewed November 1, 2014

we thought phoenix inn was very comfortable and do not agree with other negative reviews. the room was very spacious and clean and the bathroom was large. people were exceptionally nice. we would stay again in a heartbeat. we had been travelling all day with two cats and when we arrived it was a very comfortable place to unwind.

Was this review helpful? Yes
Michelle D, General Manager at Phoenix Inn Suites South Salem, responded to this review

Christine, Thank you for taking the time to share your review with us. We greatly appreciate it. The staff works very hard and enjoys hearing feed back from the guests. We hope to see you again soon. More 

Salem, Oregon
Top Contributor
58 reviews 58 reviews
10 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed October 28, 2014

This establishment has recently upgraded the bottom floor of their motel and I could not be happier with the results. For a fair price in the summer (less than 100 dollars) and welcoming to service pets, this experience tops my list of the very best. The bottom floor is virtually sound proof and walking the dogs was very pleasant with... More 

Was this review helpful? Yes
Michelle D, General Manager at Phoenix Inn Suites South Salem, responded to this review

Hannah, Thank you for taking the time to share your awesome review. We enjoy hearing about our guests stay. We will be starting our room renovation this January and hope to see you again so you can enjoy the new rooms More 

Oregon
Contributor
18 reviews 18 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed September 15, 2014

We had a very nice king suite. The room was large and comfortable. The bed was very comfy. The location is great. Everyone working there was courteous, professional and helpful. The hot breakfast buffet was very good. The smell of sweet rolls baking every morning was amazing. The pool and hot tub with an outdoor sitting area were inviting, very... More 

Was this review helpful? Yes
Michelle D, General Manager at Phoenix Inn Suites South Salem, responded to this review

Thank you so much for sharing your hotel experience with us and others. The staff really enjoyed having your family here and love hearing from guests. Please come and stay with us again if the need arises. More 

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