Great place for relaxation and peace. I enjoyed swimming in the pool, and the hotel room I stayed at was very nice, warming, and had lots of mirrors! You will enjoy your stay at this hotel! Chris is a fantastic hotel attendant, warm and sweet! No negative comment(: More

My hubby and I really enjoyed this hotel. We got a standard King room through hotwire, I was a little unsure at first because I had never heard of these hotels before. Our room was bright and spacious, the bed was super comfortable (especially the pillows!) and the room was nice and clean. The service was great and very friendly,... More

This is my place to stay when I come to Salem to visit my daughter and 7 grandkids. The staff has always honored my requests and I've never had any issues with noise, since I'm a VERY light sleeper. I've never been awakened. The beds are super comfortable, the place is clean and odor-free. I always feel safe when parking... More

The rooms are spacious and fairly well laid out. They are getting a little worn, but they are clean. The breakfast is fine, the usual hotel breakfast. The attendent during the week was very helpful. They ran out of juice one day and made no effort to get some. I was very unhappy with the customer service. We stayed for... More

This hotel has a lot of good points. The rooms are large, attractive, comfortable and reasonably priced. The staff is friendly and responsive.The breakfast is very good.The location is okay. All in all, it could easily be 4 stars EXCEPT for one chicken _ _ _ _ point. They only provide one hand towel and one bath towel even for... More

hotwire got us to Phoenix Inn & Suites, our first time in the chain, suite rooms, with room divider, I asked for renewed room and carpet was new, furnishings were aged a bit, but still ok, refrig in room and small microwave. morning breakfast ok. near trader joes and other stores, easy access off hwy 5 too. More

Most if not all rooms are non-smoking. However, my room reeked of cigarette smoke. I ventilated the room while out to dinner and it helped. It might have seeped through from the adjoining room, but annoying non-the-less. I was offered a room on the 1st floor, below the lobby, but passed because the rest of my family was on the... More

We had booked for three nights in early August. It seemed like a great price considering the photos of the rooms, the website stating it had been recently renovated and the many positive TripAdvisor reviews. To be fair, we checked in late, but that doesn't excuse the fact I was told it had all been renovated at the same time... More

I compared this hotels rates with Expedia. The Expedia rate was cheaper so I called the hotel directly and they matched the lower rate. Our original reservation was for 3 nights. Our plans changed and we decided to extend our reservation for an additional 5 nights. There was no problem and the staff honored the original rates we had been... More