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All 23 Salem hotels

Phoenix Inn Suites South Salem

2.5 of 5 Hotel   |   4370 Commercial St SE, Salem, OR 97302
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57%
Ranked #14 of 23 Hotels in Salem
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118 reviews from our community

Traveler rating
    28
    39
    27
    17
    7
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38
20
5
33
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Oregon
Contributor
18 reviews 18 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 1 week ago

We had a very nice king suite. The room was large and comfortable. The bed was very comfy. The location is great. Everyone working there was courteous, professional and helpful. The hot breakfast buffet was very good. The smell of sweet rolls baking every morning was amazing. The pool and hot tub with an outdoor sitting area were inviting, very... More

Was this review helpful? Yes
Michelle D, General Manager at Phoenix Inn Suites South Salem, responded to this review

Thank you so much for sharing your hotel experience with us and others. The staff really enjoyed having your family here and love hearing from guests. Please come and stay with us again if the need arises. More

near Portland, Oregon
Contributor
11 reviews 11 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 1 week ago

If you will scroll down and read the review "Too Shabby", it sums up my feelings about this motel. On top of the shabby appearance of the room, the bed was so soft that it woke me up around 1:00 AM with a back ache. After 1.5 hours and two aspirin, I was able to get back to sleep. I... More

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Michelle D, General Manager at Phoenix Inn Suites South Salem, responded to this review

I apologize that your stay with us was uncomfortable. Every once in awhile we do hear from a guest who didn't sleep so well. The end of this year we will start undergoing renovation in the rooms and several other areas of the hotel. We really hope that you would be willing to give the Phoenix Inn in South Salem... More

Victoria, Canada
Senior Contributor
48 reviews 48 reviews
12 hotel reviews
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The room was fine nothing spectacular not horrible. Being in the bottom floor meant no need for air conditioning as it was partially underground. That was nice. In the morning a man walked by abs peeked in the window which was a little disconcerting. Customer service was average.

Was this review helpful? Yes
Michelle D, General Manager at Phoenix Inn Suites South Salem, responded to this review

Thank you for sharing your experience with us. The hotel will start renovation at the end of 2014 and guest reviews are very helpful at this point. I do agree that seeing someone out side that can see into your room is very disconcerting. In the future whether it is staying with us or any other hotel you can always... More

2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

We enjoyed our two - night stay at this hotel. The staff is very friendly and accommodating. Our breakfasts were very good with a nice variety. Only thing I found I didn't care for was the coffee in the lobby (which is always available) was so strong it curled my hair. Coffee in breakfast room was fine. They were very... More

Was this review helpful? Yes
Michelle D, General Manager at Phoenix Inn Suites South Salem, responded to this review

Thank you so much for sharing with us. The staff love hearing about guest's stays. We hope your travels bring you to the area again so you can experience the newly renovated rooms that will get start come the end of 2014. More

New Jersey
Contributor
14 reviews 14 reviews
7 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Phoenix Inns was a pleasant surprise. Walk in rate was very good, check in with Kenzi was easy. Nice large room with 2 queen beds that were the most comfortable we've had during out 2 week roundtrip. 5 minutes from interstate 5 and close to excellent Mexican restaurant Last Hacienda Real. Would definitely stay here again.

Was this review helpful? Yes
Michelle D, General Manager at Phoenix Inn Suites South Salem, responded to this review

It's so great to hear about your stay. Thank you for sharing with us and future guest. Please come stay with us again so you can see the exciting renovation that will start the end of 2014. More

La Jolla, California
Contributor
15 reviews 15 reviews
6 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Too bad it was the week end of 12 yr. old International girls baseball finals! All the families were here. Luckily it was a hot evening so the air conditioning drowned out noises from all the children and their families. The rooms have what you need, including coffee, coffee maker and refrigerator. The breakfasts are not what they used to... More

Was this review helpful? Yes
Michelle D, General Manager at Phoenix Inn Suites South Salem, responded to this review

A good night sleep is always a plus and we hear that frequently. August is a very busy time for sports teams and their families to be traveling however we always want to make sure all of the hotel guests are taken care of. Thank you for sharing with us. Please come back next summer so you can experience the... More

Olympia, Washington
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed August 17, 2014

Made a last minute decision to visit a local state park. Got a great deal on this hotel. Had a King room with a sitting area and wet bar. Staff were very friendly and they kept the breakfast area cleaned and stocked. There was a Trader Joe's close so we could get stuff for lunch for our hike the next... More

Was this review helpful? Yes
Michelle D, General Manager at Phoenix Inn Suites South Salem, responded to this review

Thank you for taking the time to share your thoughts on the hotel with us. We are pleased to know that you enjoyed your stay. We will be under going renovation come the end of 2014 and hope to that your travels will bring you back to South Salem so you can experience the fresh new rooms. More

Tacoma, WA
Senior Contributor
40 reviews 40 reviews
37 hotel reviews
39 helpful votes 39 helpful votes
2 of 5 stars Reviewed June 23, 2014

You know how someone will give faint praise by saying "it's not too shabby". The Phoenix Inn is just on the other side of the line; it's barely too shabby. I've twice stayed at the Phoenix Inn in Vancouver, WA, and was pleased with the room both times. I saw an outstanding deal on Hotwire, at around 30% off their... More

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Bran H, General Manager at Phoenix Inn Suites South Salem, responded to this review

Thank you for taking the time to review our hotel after your recent stay. I'm sorry your stay was not up to the standard we set for ourselves and our hotel. The Vancouver Phoenix Inn had more recently seen upgrades, which was likely why you saw such a stark difference in the two. It excites me to share that in... More

Top Contributor
75 reviews 75 reviews
29 hotel reviews
34 helpful votes 34 helpful votes
3 of 5 stars Reviewed June 14, 2014 via mobile

I stay at this hotel to visit my parents in South Salem...it is the only hotel near them. It is consistently clean and the staff are nice. Breakfast is great for people who are not health-conscious. Even the yogurt is unhealthy. The workout room is closed. The hotel is nothing special, just dependable.

Was this review helpful? Yes
Bran H, General Manager at Phoenix Inn Suites South Salem, responded to this review

Thank you for taking the time to write a review of your stay and our hotel. We are one of the oldest hotels in Salem, so it is our mission to maintain the highest levels of cleanliness and customer service. We are going through a few changes currently at our property, both of which you will be excited to see... More

Salem, Oregon
1 review
5 of 5 stars Reviewed May 15, 2014

I recently had my daughters 8th bday party at the pheonix inn south commercial. I promised swimming and it being oregon the weather turned on us so I made the reservation. Im glad it did because we made a wonderful memory. Amanda the night front desk associate saved the day. She was extremely professional, personable, hard working and accommodating!! She... More

Was this review helpful? Yes
Bran H, General Manager at Phoenix Inn Suites South Salem, responded to this review

Good Morning John, First, let me thank you for taking the time to provide such amazing and thorough feedback of both our hotel and our staff. It's not often we get both, especially such glowing reviews. Amanda has truly been an asset to our team, and seeing reviews like this only furthers what we already knew. Her ability to handle... More

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Additional Information about Phoenix Inn Suites South Salem

Address: 4370 Commercial St SE, Salem, OR 97302
Phone Number:
Location: United States > Oregon > Salem
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Phoenix Inn Suites South Salem 2.5*
Number of rooms: 89
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Also Known As:
Phoenix Inn Suites South Salem Hotel Salem
Phoenix Hotel South Salem
Phoenix Inn Suites South Salem Oregon

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