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Phoenix Inn Suites South Salem

2.5 of 5
4370 Commercial St SE, Salem, OR 97302
Hotel amenities
Ranked #4 of 20 hotels in Salem
3.5 of 5 stars 35 Reviews
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35 reviews from our community

    Trip type
Traveler rating
    11
    13
    6
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Date Rating
MissKatieSunshine
Oregon
Contributor
13 reviews
9 helpful votes
4 of 5 stars Reviewed February 7, 2012

Just wanted everyone to know how wonderful we felt when we were able to stay warm, safe & dry here when we were evacuated from our home during recent flooding. The hotel was filled with other flood survivors from town & the surrounding area. Rather than taking advantage of us, the hotel offered special lower "flood" rates. We were so... More

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Ashley D
New York City, New York
1 review
5 of 5 stars Reviewed January 21, 2012

Great place for relaxation and peace. I enjoyed swimming in the pool, and the hotel room I stayed at was very nice, warming, and had lots of mirrors! You will enjoy your stay at this hotel! Chris is a fantastic hotel attendant, warm and sweet! No negative comment(: More

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kim_macph
BC
Reviewer
4 reviews
4 of 5 stars Reviewed January 4, 2012

My hubby and I really enjoyed this hotel. We got a standard King room through hotwire, I was a little unsure at first because I had never heard of these hotels before. Our room was bright and spacious, the bed was super comfortable (especially the pillows!) and the room was nice and clean. The service was great and very friendly,... More

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Frances F
Winton, CA
1 review
5 of 5 stars Reviewed December 25, 2011

This is my place to stay when I come to Salem to visit my daughter and 7 grandkids. The staff has always honored my requests and I've never had any issues with noise, since I'm a VERY light sleeper. I've never been awakened. The beds are super comfortable, the place is clean and odor-free. I always feel safe when parking... More

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JoAnneV
Colorado Springs, Colorado
Senior Contributor
26 reviews
8 helpful votes
3 of 5 stars Reviewed December 18, 2011

The rooms are spacious and fairly well laid out. They are getting a little worn, but they are clean. The breakfast is fine, the usual hotel breakfast. The attendent during the week was very helpful. They ran out of juice one day and made no effort to get some. I was very unhappy with the customer service. We stayed for... More

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mtsteinert
Wimberley, Texas
1 review
3 of 5 stars Reviewed November 4, 2011

This hotel has a lot of good points. The rooms are large, attractive, comfortable and reasonably priced. The staff is friendly and responsive.The breakfast is very good.The location is okay. All in all, it could easily be 4 stars EXCEPT for one chicken _ _ _ _ point. They only provide one hand towel and one bath towel even for... More

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Jeremiah Raymer, General Manager at Phoenix Inn Suites South Salem, responded to this review
November 14, 2011

Thank you for posting a review about your stay it really does help understand where we can be better ourselves. I do want to apologize for not having enough towels in your room when you arrived. As it is true we have had some issues with clay stains on our terry and thought it best to remove those from the... More

garymiller
Anchorage, Alaska
Top Contributor
137 reviews
184 helpful votes
3 of 5 stars Reviewed October 25, 2011

hotwire got us to Phoenix Inn & Suites, our first time in the chain, suite rooms, with room divider, I asked for renewed room and carpet was new, furnishings were aged a bit, but still ok, refrig in room and small microwave. morning breakfast ok. near trader joes and other stores, easy access off hwy 5 too. More

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MRBILL69
Los Angeles, CA
Reviewer
4 reviews
4 of 5 stars Reviewed September 23, 2011

Most if not all rooms are non-smoking. However, my room reeked of cigarette smoke. I ventilated the room while out to dinner and it helped. It might have seeped through from the adjoining room, but annoying non-the-less. I was offered a room on the 1st floor, below the lobby, but passed because the rest of my family was on the... More

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Jeremiah Raymer, Guest Relations Manager at Phoenix Inn Suites South Salem, responded to this review
November 15, 2011

Thank you for taking the time to post a review about our property on TripAdvisor. We thrive on these reviews, both positive and negative, and use them as an opportunity to grow as a hotel. We do try and and take every avenue we can in eliminating the smoke smell from any room it may be in. I am glad... More

Carryon86
Victoria, Canada
1 review
1 of 5 stars Reviewed September 18, 2011

We had booked for three nights in early August. It seemed like a great price considering the photos of the rooms, the website stating it had been recently renovated and the many positive TripAdvisor reviews. To be fair, we checked in late, but that doesn't excuse the fact I was told it had all been renovated at the same time... More

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1 helpful vote
3 of 5 stars Reviewed September 4, 2011

I compared this hotels rates with Expedia. The Expedia rate was cheaper so I called the hotel directly and they matched the lower rate. Our original reservation was for 3 nights. Our plans changed and we decided to extend our reservation for an additional 5 nights. There was no problem and the staff honored the original rates we had been... More

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Phoenix Inn Suites South Salem Also Known As

  • Phoenix Hotel South Salem
Address: 4370 Commercial St SE, Salem, OR 97302

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Phoenix Inn Suites South Salem
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