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All 23 Salem hotels

Phoenix Inn Suites South Salem

2.5 of 5 Hotel   |   4370 Commercial St SE, Salem, OR 97302
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57%
Ranked #14 of 23 hotels in Salem
A recent review
4 of 5 stars reviewed yesterday
Jeannine W
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115 people have reviewed this hotel

Traveler rating
    27
    39
    26
    16
    7
See reviews for
38
18
5
32
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (25)
Date | Rating
  • English first
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English first
1 review
4 of 5 stars Reviewed yesterday NEW

We enjoyed our two - night stay at this hotel. The staff is very friendly and accommodating. Our breakfasts were very good with a nice variety. Only thing I found I didn't care for was the coffee in the lobby (which is always available) was so strong it curled my hair. Coffee in breakfast room was fine. They were very... More

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New Jersey
Contributor
14 reviews 14 reviews
7 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed yesterday NEW

Phoenix Inns was a pleasant surprise. Walk in rate was very good, check in with Kenzi was easy. Nice large room with 2 queen beds that were the most comfortable we've had during out 2 week roundtrip. 5 minutes from interstate 5 and close to excellent Mexican restaurant Last Hacienda Real. Would definitely stay here again.

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La Jolla, California
Contributor
15 reviews 15 reviews
6 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed 1 week ago

Too bad it was the week end of 12 yr. old International girls baseball finals! All the families were here. Luckily it was a hot evening so the air conditioning drowned out noises from all the children and their families. The rooms have what you need, including coffee, coffee maker and refrigerator. The breakfasts are not what they used to... More

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Olympia, Washington
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

Made a last minute decision to visit a local state park. Got a great deal on this hotel. Had a King room with a sitting area and wet bar. Staff were very friendly and they kept the breakfast area cleaned and stocked. There was a Trader Joe's close so we could get stuff for lunch for our hike the next... More

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Tacoma, WA
Senior Contributor
40 reviews 40 reviews
37 hotel reviews
39 helpful votes 39 helpful votes
2 of 5 stars Reviewed June 23, 2014

You know how someone will give faint praise by saying "it's not too shabby". The Phoenix Inn is just on the other side of the line; it's barely too shabby. I've twice stayed at the Phoenix Inn in Vancouver, WA, and was pleased with the room both times. I saw an outstanding deal on Hotwire, at around 30% off their... More

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Bran H, General Manager at Phoenix Inn Suites South Salem, responded to this review

Thank you for taking the time to review our hotel after your recent stay. I'm sorry your stay was not up to the standard we set for ourselves and our hotel. The Vancouver Phoenix Inn had more recently seen upgrades, which was likely why you saw such a stark difference in the two. It excites me to share that in... More

Top Contributor
74 reviews 74 reviews
28 hotel reviews
30 helpful votes 30 helpful votes
3 of 5 stars Reviewed June 14, 2014 via mobile

I stay at this hotel to visit my parents in South Salem...it is the only hotel near them. It is consistently clean and the staff are nice. Breakfast is great for people who are not health-conscious. Even the yogurt is unhealthy. The workout room is closed. The hotel is nothing special, just dependable.

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Bran H, General Manager at Phoenix Inn Suites South Salem, responded to this review

Thank you for taking the time to write a review of your stay and our hotel. We are one of the oldest hotels in Salem, so it is our mission to maintain the highest levels of cleanliness and customer service. We are going through a few changes currently at our property, both of which you will be excited to see... More

Salem, Oregon
1 review
5 of 5 stars Reviewed May 15, 2014

I recently had my daughters 8th bday party at the pheonix inn south commercial. I promised swimming and it being oregon the weather turned on us so I made the reservation. Im glad it did because we made a wonderful memory. Amanda the night front desk associate saved the day. She was extremely professional, personable, hard working and accommodating!! She... More

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Bran H, General Manager at Phoenix Inn Suites South Salem, responded to this review

Good Morning John, First, let me thank you for taking the time to provide such amazing and thorough feedback of both our hotel and our staff. It's not often we get both, especially such glowing reviews. Amanda has truly been an asset to our team, and seeing reviews like this only furthers what we already knew. Her ability to handle... More

Fairbury, Nebraska
Contributor
18 reviews 18 reviews
15 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed April 21, 2014

With a name like Phoenix Inn Suites, you expect more than an average stay. However, I stayed on the 4th floor which seemed recently renovated. Floors 1-3 were definitely not as welcoming, with old carpets, walls in need of repainting, and a musty smell. The laundry room has a single washer and dryer, and my key would not open the... More

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Bran H, General Manager at Phoenix Inn Suites South Salem, responded to this review

Thank you for taking time to review our hotel. As you may have read in previous reviews, I am excited to share that renovations are beginning on our hotel, with an expected completion date in the first couple months of 2015. We were recently purchased by VIPs Inc, who also owns the Grand Hotels in Salem and Bridgeport and they... More

Seattle, Washington
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 14, 2014

I stayed here for 2 nights for a work confernce only 2 miles away and i have NEVER stayed at a place with such a nice desk clerk! Her name is Ashley and she was the sweetest girl out there! The first night that i stayed (in a jacuzzi suite) the toilet wouldnt flush, she came up multiple times to... More

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Bran H, General Manager at Phoenix Inn Suites South Salem, responded to this review

Good Morning Yvonne, That you for taking the time to give us feedback on both my staff and my hotel. I printed this off for Ashley, and she was very excited to be singled out in such a glowing review. This was also forwarded to our Corporate management team so she gets acknowledged from them as well. I'm glad to... More

Aurora, Colorado
Contributor
17 reviews 17 reviews
11 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed April 12, 2014

I was on business for my job and stayed here because of my contract. I stay in motels about 20 weeks a year while touring and for the price this is pretty average. I checked in at 2:00pm or shortly there after. My TV did not work so I call the front desk to complain. I never even used anything... More

Was this review helpful? Yes
Bran H, General Manager at Phoenix Inn Suites South Salem, responded to this review

Good Morning David, Thank you for taking the time to review our hotel. I am sorry your stay was less than what you would expect from us, but I can assure you changes are in progress as I write this. We are beginning to go through a complete renovation to update our look and breath some fresh life into one... More

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Additional Information about Phoenix Inn Suites South Salem

Address: 4370 Commercial St SE, Salem, OR 97302
Phone Number:
Location: United States > Oregon > Salem
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Phoenix Inn Suites South Salem 2.5*
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Also Known As:
Phoenix Inn Suites South Salem Hotel Salem
Phoenix Hotel South Salem
Phoenix Inn Suites South Salem Oregon

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Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
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  • At what time does the pool open each day?

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