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Phoenix Inn Suites South Salem

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4370 Commercial St SE, Salem, OR 97302
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Phoenix Inn Suites South Salem
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Phoenix Inn Suites South Salem
Phoenix Inn Suites South Salem
Phoenix Inn Suites South Salem
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133 reviews from our community

Traveler rating
    34
    45
    28
    19
    7
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44
22
6
38
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Vancouver, Canada
2 reviews
5 of 5 stars Reviewed 4 days ago NEW

We were on a road trip and detoured due to our navi system upon calling them they were very helpful and extended our check in time and also helped us in the morning to get in in the right direction.... Wonderful rooms... Slept like a baby after a 16 hr drive.... would definetly stay here on my next road trip

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Michigan
Senior Contributor
36 reviews 36 reviews
10 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This hotel has just redecorated most of its rooms. My king bed room was very pleasing with a nice comfortable bed, large clear screen t.v., great pressure in the shower, and simple, but pleasant decorations. The free breakfast has a better than average selection of items and all were fresh and delicious. The indoor swimming pool looked clean and inviting... More 

Was this review helpful? Yes 1
NW Wisconsin
Senior Contributor
31 reviews 31 reviews
16 hotel reviews
83 helpful votes 83 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The Phoenix is in the midst of a complete renovation, and we stayed on the only floor not completed. While the furnishings and carpet were dated, the place was clean and comfortable. Only negative were people next door who decided to party at 2:30 AM. After 30 minutes of their noise, I called the front desk and they dealt with... More 

Was this review helpful? Yes 1
Terrebonne, Oregon
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago via mobile

Room was very clean & comfortable. New furniture & carpet. Enjoyed my stay, will go back again. Big shower with great water pressure. Glad for the refrigerator, microwave & coffee pot. Gail from Terrebonne

Was this review helpful? Yes 1
Contributor
13 reviews 13 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed February 13, 2015

Room stinks. Hall stinks. Elevator stinks. Flys buzzing around my room. I came in late or I would have complained, got my money back, and went somewhere else. Only reason it got 2 and not a one is the bed was comfy.

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Michelle D, General Manager at Phoenix Inn Suites South Salem, responded to this review

I'm sorry to read that you were disappointed in your stay. The property is undergoing renovation and believe that the smells you interconnected might have been from the products used to place the new carpeting and wall paper. At any point in time you can always ask the front desk to move you to another room. We want our guests... More 

La Center, Washington
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed January 18, 2015

Big suites are standard and are comfortable. The showers have a ton of pressure and flow and the work space a very nice. The only problem is the rooms and the decor are old and showing wear. The staff was nice and check in and was quick and easy. It was a very good value for the money. Too bad... More 

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Michelle D, Manager at Phoenix Inn Suites South Salem, responded to this review

Thank you for staying with us. We hope that you will stay with us again so you can see our new rooms. We started renovating the rooms a few days after you stayed and are very excited to have our guests see the changes. More 

Seattle
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed December 30, 2014

Stayed at the Phoenix Inn for a couple of days over Christmas. We ended up in a King jacuzzi room that seemed like something from a few decades ago. The jacuzzi was very large and in the main room. Dingy tub with old green tiles that just didn't seem very clean. It also wasn't easy to step in and out... More 

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Michelle D, General Manager at Phoenix Inn Suites South Salem, responded to this review

Thank you for sharing your thoughts with us. We hope that in the future you will give us another try and experience our newly renovated rooms. More 

1 review
5 of 5 stars Reviewed December 24, 2014

Very nice!! We would highly recommend this to anyone who is passing through with or without pets. The staff was very friendly and helpful, the room was clean and spacious and the pool/hot tub/workout room was just what the doc ordered after 12 hours in the car!!! Great place great value :))

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Michelle D, General Manager at Phoenix Inn Suites South Salem, responded to this review

Thank you for taking the time to share your experience with us. We hope to see you again so you can enjoy our newly renovated property. More 

Katy, Texas
Contributor
17 reviews 17 reviews
4 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed December 16, 2014

Clean, comfortable place to stay in Salem, Oregon. The folks at the Front desk were most helpfuBeds were very comfortable. We were in town for the birth of another grandchild and chose this place based on recommendations from locals. Would definitely stay here again

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Michelle D, General Manager at Phoenix Inn Suites South Salem, responded to this review

Thank you for your kind review. Congratulations on your new grand child. We can't wait to have you back when you come to visit your family. You will get to stay in our newly renovated rooms. More 

Los Angeles, California
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed December 7, 2014

This Hotel which I was told will be remodeled soon, has a secret.....great customer service from the Front Desk Staff to the people that work behind the scenes (House Keeping) I was taken care of the moment I walked in.....A big Thank You to Rachel and the rest of the Team at the front desk. And when leaving was met... More 

Was this review helpful? Yes 2
Michelle D, General Manager at Phoenix Inn Suites South Salem, responded to this review

Thank you for your awesome review. The staff is genuinely awesome and work really hard for our guests. Yes, we are starting renovation in January and are very excited about it. We can't wait to have you back so you can enjoy the new rooms. More 

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