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Phoenix Inn Suites South Salem

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4370 Commercial St SE, Salem, OR 97302
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1 room 1 adult
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Phoenix Inn Suites South Salem
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188 Reviews from our TripAdvisor Community

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Tonasket WA
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Rachel Watkins Saved my life! She found my computer and on her own time mailed it to me. I paid for the delivery on the phone and she overnighted it to me. GREAT HOTEL, GREAT CUSTOMER SERVICE. Not only was the Customer Service Great which doesn't seem to exist anymore in Hotels, but the room was Great as well. the... More 

Helpful?
Thank GinaTonasketWA
Michelle D, General Manager at Phoenix Inn Suites South Salem, responded to this review

Dear GinaTonasketWA, Thank you so much for taking the time to review our hotel and share your great experience! We're so glad your laptop got back to you safely and I will make sure to share your kudos with the staff. We try very hard to go above and beyond and it's great to hear that is what you experienced.... More 

Donnelly, Idaho
Level Contributor
77 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
4 of 5 stars Reviewed 2 weeks ago

It was near my business interests, close to restaurants and other traveler services. The staff was outstanding from start to finish. The room was very clean and the pillows way above average. The place has some wear but for the $89 walk in rate, I was pleased over the value. It also felt safe. Super quiet, breakfast was mostly carbs,... More 

Helpful?
Thank DillonPayton
Michelle D, General Manager at Phoenix Inn Suites South Salem, responded to this review

DillonPayton, Thank you for taking the time to review our hotel! We are so glad to hear you enjoyed your stay. I will make sure to share your comments and feedback with the rest of the staff. We look forward to welcoming you back next time you're in town! More 

Richland, Washington
1 review
5 of 5 stars Reviewed 3 weeks ago

My husband and I stayed at the Phoenix Inn for one week ( death in family) while supporting family at the Bonaventure Senior Center. My iPad died the second day and we were without a gps for local directions. They have a computer in the lobby for guest and the staff printed maps for us. The breakfast was quite good,... More 

Helpful?
Thank Audrey C
Michelle D, General Manager at Phoenix Inn Suites South Salem, responded to this review

Audrey C, Thank you for your review, we are so glad you enjoyed your stay. Our staff works extremely hard to provide top quality accommodations with excellent customer service and reviews like yours show that our hard work pays off! We look forward to welcoming you back next time you're in Salem. More 

Grants Pass, Oregon
1 review
5 of 5 stars Reviewed 3 weeks ago

The Staff is always wonderful and very pleasant to interact with. The rooms are always nice and clean. Rachel, Dawn and all staff go out of their way to accommodate whatever issues I may have. They all deserve recognition and raises. This is the only place I stay when I travel to Salem, at least once a month. Can't say... More 

Helpful?
Thank Randy S
Michelle D, General Manager at Phoenix Inn Suites South Salem, responded to this review

Randy S, Thank you so much for the excellent review! We appreciate your wonderful feedback and kudos to the staff, I will make sure to share this with everyone! We are so grateful for your continued patronage and appreciate you taking the time to share your experience(s)! We look forward to welcoming you back on your next trip to Salem! More 

Laughlin
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Hi, My name is Kimber and I am a service dog for my daddy. He recently took me on a trip to Salem and we got to stay at this great Hotel. They love me there. The girls at the front desk were really nice to me and even gave me a goodie bag with a treat and some bags... More 

Helpful?
Thank Brenda P
Michelle D, General Manager at Phoenix Inn Suites South Salem, responded to this review

Brenda P and Kimber! Wow! Thank you so much for such a great review! We take great pride in making our guests, even the four-legged ones, feel like they're special and at home! Kimber was such a joy to meet and we look forward to seeing you all again! Thank you again for your review, I will make sure your... More 

reno
Level Contributor
361 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 92 helpful votes
3 of 5 stars Reviewed 4 weeks ago

This is the only lodging in south salem. Easy access to both Keubler and Commercial exit off I5, close to stores, restaurants, etc. I don't know why there aren't more hotels out here. Other exits have many motels but they don't have the restaurants and shopping near by. Good breakfast, average rooms. No complaints.

Helpful?
Thank lew w
Michelle D, General Manager at Phoenix Inn Suites South Salem, responded to this review

Lew w, Thank you for taking the time to review our property. We are glad you appreciated our location, breakfast and rooms. We hope to see you again next time you're in Salem. More 

Eugene, Oregon
Level Contributor
33 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed January 2, 2016

Rooms here are large and include a small living room area with couch. The inn is clean and the staff friendly and helpful. We had a meeting room for the day and that made our stay there both pleasant and functional. Breakfast includes a make your own waffle, cereals, fruit, and rolls, as well as juice and coffee. Chocolate chip... More 

Helpful?
Thank 1srs2
Michelle D, General Manager at Phoenix Inn Suites South Salem, responded to this review

1srs2, Thank you for your review! We appreciate you taking the time to share your experience and are so glad to hear you enjoyed your stay. We look forward to welcoming you back next time you're in the Salem area. More 

Salem, Oregon
1 review
5 of 5 stars Reviewed December 11, 2015

I was set up to operate a recruiting operation utilizing their Boardroom and Phoenix room for 3.5 months, Monday through Friday from August to December. Not only were the staff extremely polite and professional, but they were the most understanding and helpful for some of my needs. Never have I been in a hotel for vacation or business where the... More 

Helpful?
Thank Doug H
Michelle D, General Manager at Phoenix Inn Suites South Salem, responded to this review

Doug H, Thank you so much for your outstanding review! We really appreciate you taking the time to share your experience. I will make sure your kudos are shared with the rest of the staff! We hope to see you again in the future! More 

Klamath Falls, Oregon
1 review
5 of 5 stars Reviewed December 7, 2015

I have stayed here on travel many different times, I always am treated very nice. Dawn Frank who works the front desk is friendly and makes me feel like I am a valued customer. I has been a pleasure to stay there when I travel. Thanks Staff.

Helpful?
Thank Curtis R
Michelle D, General Manager at Phoenix Inn Suites South Salem, responded to this review

Curtis R, Thank you so much for your review! We appreciate your kind words about Dawn and the rest of the staff. We take great pride in making our guests feel valued and are so happy to hear that's always been your experience. Thank you for making our property your choice hotel when traveling to Salem. We look forward to... More 

Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed November 4, 2015 via mobile

Location is convenient-within walking distance to Trader Joe's and Walgreens. There is also a brew pub just around the corner. The staff is friendly and helpful. They were willing to let us plug in our car! They are pet friendly, but also have the third floor rooms, where no pets have been in the rooms. Our room was spacious, and... More 

Helpful?
Thank seashar
Michelle D, General Manager at Phoenix Inn Suites South Salem, responded to this review

seashar, Thank you so much for your review! It's great to hear you appreciated our location and attentive staff, as well as our clean and spacious accommodations. We're glad you enjoyed your stay and hope to see you again next time you're in Salem. Thank you again for your review! More 

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