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All 23 Salem hotels

Phoenix Inn Suites South Salem

2.5 of 5 Hotel   |   4370 Commercial St SE, Salem, OR 97302
Hotel amenities
Phoenix Inn Suites South Salem

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Ranked #15 of 23 hotels in Salem
A recent review
3 of 5 stars reviewed 2 days ago
47FLEETLINE Fairbury, Nebraska
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108 people have reviewed this hotel

Traveler rating
    25
    37
    24
    15
    7
See reviews for
35
17
4
32
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (24)
Date | Rating
  • English first
  • Any
English first
Fairbury, Nebraska
Contributor
17 reviews 17 reviews
14 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

With a name like Phoenix Inn Suites, you expect more than an average stay. However, I stayed on the 4th floor which seemed recently renovated. Floors 1-3 were definitely not as welcoming, with old carpets, walls in need of repainting, and a musty smell. The laundry room has a single washer and dryer, and my key would not open the... More

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Seattle, Washington
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed 1 week ago

I stayed here for 2 nights for a work confernce only 2 miles away and i have NEVER stayed at a place with such a nice desk clerk! Her name is Ashley and she was the sweetest girl out there! The first night that i stayed (in a jacuzzi suite) the toilet wouldnt flush, she came up multiple times to... More

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Aurora, Colorado
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 1 week ago

I was on business for my job and stayed here because of my contract. I stay in motels about 20 weeks a year while touring and for the price this is pretty average. I checked in at 2:00pm or shortly there after. My TV did not work so I call the front desk to complain. I never even used anything... More

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Bran H, General Manager at Phoenix Inn Suites South Salem, responded to this review

Good Morning David, Thank you for taking the time to review our hotel. I am sorry your stay was less than what you would expect from us, but I can assure you changes are in progress as I write this. We are beginning to go through a complete renovation to update our look and breath some fresh life into one... More

Reviewer
3 reviews 3 reviews
2 of 5 stars Reviewed 1 week ago

I work at a motel. For it being a suite that I stayed in it wasn't very good. It had a sink, coffee pot, microwave and a couch in one part and a king bed in the other part. They served breakfast , so we took it to our room and there was no silverware. The bedding stunk like dirty... More

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Bran H, General Manager at Phoenix Inn Suites South Salem, responded to this review

Good morning, First, thank you for taking the time to review our hotel. Good or bad, these reviews are what drive us to try and be the best hotel we can be. I am very sorry to hear you had issues with our linens. This is not a frequent occurrence for us, but I have passed this review to my... More

Saint Catharines, Ontario, Canada
Contributor
11 reviews 11 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed 1 week ago

The first strike when entering the Phoenix Inn was the stench of old cigarette smoke. They said they were nonsmoking but someone was contributing to the tough aromas. Then there were the uncontrolled hordes of teens. After tolerating hours of thudding feet, loud talking, etc., I called the front desk (after midnight). The response was that they would settle down... More

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Bran H, General Manager at Phoenix Inn Suites South Salem, responded to this review

Good Morning Heather, I am incredibly sorry your stay here was less than perfect. We are actually one of the last hotels, probably in the nation, that have smoking rooms in inventory. We are, however, going through a top to bottom renovation that will eliminate smoking rooms from our hotel thereby making us a completely non-smoking hotel. We do our... More

British Columbia
Top Contributor
152 reviews 152 reviews
43 hotel reviews
84 helpful votes 84 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Used to love this place but noticed in Dec that it wasn't a Phoenix anymore and it seemed to have some maintenance issues. Stayed here again in late March and now it is slowly coming back. No more breakfasts (they have a $10 meal but not worth trying) and they advertise Italian coffee but make it with those little cups... More

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Bran H, General Manager at Phoenix Inn Suites South Salem, responded to this review

Thank you for taking time out of your day to provide feedback on our hotel. It is true we were purchased by a new company, but we are still part of the Phoenix Inn brand. VIPS Inc, who was the company that built this hotel, and all other Phoenix Inns, has purchased our hotel along with the ones in Albany,... More

Grants Pass, Oregon
1 review
3 of 5 stars Reviewed 4 weeks ago

Very disappointed. Hotel and rooms were dingy and felt dirty. Bathrooms were not cleaned well including urine on the back of the toilet and we had a very noisy spot in our floor. Walls are paper thin and we were kept up by the guest next to us. We had asked for and end room for this very reason as... More

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Sutherlin,OR
Contributor
16 reviews 16 reviews
11 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed February 11, 2014

Heavy snow caused us to pull over in Salem and get a room for the night. Came across this hotel and just took our chances. People were great, room nice with microwave, couch, refrigerator, coffee pot, flat screen tv, double vanity separate from the bathroom. Also had great continental breakfast. Would stay again at this hotel..

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1 review
2 of 5 stars Reviewed February 7, 2014

We stayed in this hotel a year and a half ago with no issues. We were visiting Salem again so we thought we would try it again. Sorry we did. Since that time, the hotel went straight down hill. When we first arrived, the beds in our room were slanted head down. Then, we look up and notice the wall... More

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Las Vegas, Nevada
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed February 1, 2014

Not a good place to stay! The walls are paper thin, they say there is WIFI but 7 rooms down from the lobby we could not get it, the tub had several chips in it, and the pillows felt like they were full of newspapers with a sheet over it.

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Additional Information about Phoenix Inn Suites South Salem

Also Known As:
Phoenix Inn Suites South Salem Hotel Salem
Phoenix Inn Suites South Salem Hotel
Phoenix Hotel South Salem
Phoenix Inn Suites South Salem Oregon
Address: 4370 Commercial St SE, Salem, OR 97302
Location: United States > Oregon > Salem
Amenities:
Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #15 of 23 hotels in Salem
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Phoenix Inn Suites South Salem 2.5*
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