We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Phoenix Inn Suites South Salem

Hotel website
4370 Commercial St SE, Salem, OR 97302
Offers & Announcements
It's almost summer
Best prices for: 1 room 1 guest
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 5 more sites!
Phoenix Inn Suites South Salem
Professional photos View all
Browse nearby
Phoenix Inn Suites South Salem
Phoenix Inn Suites South Salem
Phoenix Inn Suites South Salem
Write a Review

139 reviews from our community

Traveler rating
    37
    46
    29
    19
    8
See reviews for
47
24
6
38
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (35)
Date | Rating
  • English first
  • Any
English first
  • All months
    (139)
  • Mar-May only
    (37)
  • Jun-Aug only
    (46)
  • Sep-Nov only
    (32)
  • Dec-Feb only
    (24)
All months
Medford, OR
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

It looks great on the surface, like a more upscale suites location, but some of the details are "off." Stains on the throw at the foot of the bed, a room for 4 with one chair. A tiny bath with sinks and counter in the living area, for much less privacy. Breakfast was awful, apart from the waffles. Off brand... More 

Was this review helpful? Yes
Contributor
19 reviews 19 reviews
7 hotel reviews
14 helpful votes 14 helpful votes
1 of 5 stars Reviewed 1 week ago

OMG..they gave us the "Presidential" suite...what a flipping joke. You shower in the sleeping room. You make coffee In the bathroom. There is no cold water for the "spa". This "suite" is next to the elevator, the ice machine and the snack machine. Give me a flipping break. NEVER EVER AGAIN! This is the 3rd chance...they are out! One star... More 

Was this review helpful? Yes

Travelers are raving about these Salem hotels

Vancouver, Washington
Senior Contributor
26 reviews 26 reviews
8 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This hotel is great for the money. Very clean , nice mini kitchen with micro and fridge, coffee pot. A good size room with leather couch, a great touch there. breakfast in am good. Pool clean and good size for a swim. nice to be able to go outside from pool too. Close to stores and restaurants. A Goodwill is... More 

Was this review helpful? Yes
Michelle D, General Manager at Phoenix Inn Suites South Salem, responded to this review

We are so happy you enjoyed your stay. we look forward to having you visit again. Thank you for taking the time to share your review, More 

So Cal
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We stayed at the Phoenix Inn for the first time this past week. We had attended a family wedding there several years ago. It was nice when we attended the wedding. But this time the facility was super. We were on the 4th floor, our housekeeper couldn't do enough for us. One morning we were running late and didn't leave... More 

Was this review helpful? Yes
Michelle D, General Manager at Phoenix Inn Suites South Salem, responded to this review

Thank you so mush for sharing your experience. Our stall is great and they work very hard for our guests. Please come visit us again soon. More 

Contributor
15 reviews 15 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed March 30, 2015

Rooms are longer then most I stayed in and are very CLEAN! Free BIG hot and cold buffet breakfast was good which includes fresh hot waffles, biscuits and gravy, scrambled eggs, breakfast burritos that you can make, mix of fresh fruit and canned peaches, Oatmeal, mix assortment of cereal, coffee, tea, juice, toast, bagels and mix of different pastries. The... More 

Was this review helpful? Yes 1
Michelle D, General Manager at Phoenix Inn Suites South Salem, responded to this review

Thank you for sharing your review. We love hearing about our guests satisfying stays. The staff also appreciates it when guest care enough to get praise for their great customer service. We hope to see you again. More 

Reviewer
4 reviews 4 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed March 27, 2015

This hotel is clean and looks recently remodeled. Our rooms were big,clean and just plain fantastic. We had the room with a king size and queen bed and still had room for our luggages. They even had complimentary hand soap and hand lotion from bath and body works. The highlight of our stay was a hotel attendant named Suzie (no... More 

Was this review helpful? Yes 1
Michelle D, General Manager at Phoenix Inn Suites South Salem, responded to this review

Kristine, Thank you for sharing your review. We are so excited you enjoyed your stay. Yes, Suzy is fantastic!!!! She always gets raving reviews. Our staff really appreciate it when guests acknowledge their costumer service skills. We hope to see you again. More 

Vancouver, Canada
Contributor
12 reviews 12 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed March 23, 2015

We were on a road trip and detoured due to our navi system upon calling them they were very helpful and extended our check in time and also helped us in the morning to get in in the right direction.... Wonderful rooms... Slept like a baby after a 16 hr drive.... would definetly stay here on my next road trip

Was this review helpful? Yes 1
Michelle D, General Manager at Phoenix Inn Suites South Salem, responded to this review

Rushi, We love it when our guests sleep like babies. Thank you for taking the time to share your review. We can't what to see you again. More 

Michigan
Senior Contributor
39 reviews 39 reviews
11 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed March 10, 2015

This hotel has just redecorated most of its rooms. My king bed room was very pleasing with a nice comfortable bed, large clear screen t.v., great pressure in the shower, and simple, but pleasant decorations. The free breakfast has a better than average selection of items and all were fresh and delicious. The indoor swimming pool looked clean and inviting... More 

Was this review helpful? Yes 1
Michelle D, General Manager at Phoenix Inn Suites South Salem, responded to this review

Larry, Thank you for taking the time to share your review with us. It's great to hear you enjoyed your stay and we look forward to seeing you again. More 

NW Wisconsin
Senior Contributor
31 reviews 31 reviews
16 hotel reviews
84 helpful votes 84 helpful votes
4 of 5 stars Reviewed March 7, 2015

The Phoenix is in the midst of a complete renovation, and we stayed on the only floor not completed. While the furnishings and carpet were dated, the place was clean and comfortable. Only negative were people next door who decided to party at 2:30 AM. After 30 minutes of their noise, I called the front desk and they dealt with... More 

Was this review helpful? Yes 1
Michelle D, General Manager at Phoenix Inn Suites South Salem, responded to this review

Thank you for sharing your experience and for the great review. We can't wait to have you back so you can experience the completed renovation. More 

Terrebonne, Oregon
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed March 1, 2015 via mobile

Room was very clean & comfortable. New furniture & carpet. Enjoyed my stay, will go back again. Big shower with great water pressure. Glad for the refrigerator, microwave & coffee pot. Gail from Terrebonne

Was this review helpful? Yes 1
Michelle D, General Manager at Phoenix Inn Suites South Salem, responded to this review

Gail, We are so glad you enjoyed your stay in our newly renovated rooms. We look forward to having you stay with us again. More 

Questions? Get answers from hotel staff and past guests. Ask a question

16 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (6)
Viewed
Room/suite (5)
Viewed
Hotel & grounds (1)

Management photos: Courtesy of the property manager

Viewed
All management photos (10)
Viewed
Bathroom (1)
Viewed
Business center/function rooms (1)
Viewed
Dining (1)
Viewed
Room/suite (3)
Viewed
Hotel & grounds (2)
Viewed
Other (2)
Check In Check Out
Prices are for 1 room, 2 adults
Show Prices
Hotels you might also like...
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities