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All 23 Salem hotels

Phoenix Inn Suites South Salem

2.5 of 5 Hotel   |   4370 Commercial St SE, Salem, OR 97302
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57%
Ranked #14 of 23 hotels in Salem
A recent review
3 of 5 stars Reviewed June 14, 2014
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111 people have reviewed this hotel

Traveler rating
    26
    37
    25
    16
    7
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37
17
5
32
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (24)
Date | Rating
  • English first
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English first
Tacoma, WA
Senior Contributor
40 reviews 40 reviews
37 hotel reviews
39 helpful votes 39 helpful votes
2 of 5 stars Reviewed June 23, 2014

You know how someone will give faint praise by saying "it's not too shabby". The Phoenix Inn is just on the other side of the line; it's barely too shabby. I've twice stayed at the Phoenix Inn in Vancouver, WA, and was pleased with the room both times. I saw an outstanding deal on Hotwire, at around 30% off their... More

Was this review helpful? Yes
Bran H, General Manager at Phoenix Inn Suites South Salem, responded to this review

Thank you for taking the time to review our hotel after your recent stay. I'm sorry your stay was not up to the standard we set for ourselves and our hotel. The Vancouver Phoenix Inn had more recently seen upgrades, which was likely why you saw such a stark difference in the two. It excites me to share that in... More

Top Contributor
62 reviews 62 reviews
24 hotel reviews
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed June 14, 2014 via mobile

I stay at this hotel to visit my parents in South Salem...it is the only hotel near them. It is consistently clean and the staff are nice. Breakfast is great for people who are not health-conscious. Even the yogurt is unhealthy. The workout room is closed. The hotel is nothing special, just dependable.

Was this review helpful? Yes
Bran H, General Manager at Phoenix Inn Suites South Salem, responded to this review

Thank you for taking the time to write a review of your stay and our hotel. We are one of the oldest hotels in Salem, so it is our mission to maintain the highest levels of cleanliness and customer service. We are going through a few changes currently at our property, both of which you will be excited to see... More

Salem, Oregon
1 review
5 of 5 stars Reviewed May 15, 2014

I recently had my daughters 8th bday party at the pheonix inn south commercial. I promised swimming and it being oregon the weather turned on us so I made the reservation. Im glad it did because we made a wonderful memory. Amanda the night front desk associate saved the day. She was extremely professional, personable, hard working and accommodating!! She... More

Was this review helpful? Yes
Bran H, General Manager at Phoenix Inn Suites South Salem, responded to this review

Good Morning John, First, let me thank you for taking the time to provide such amazing and thorough feedback of both our hotel and our staff. It's not often we get both, especially such glowing reviews. Amanda has truly been an asset to our team, and seeing reviews like this only furthers what we already knew. Her ability to handle... More

Fairbury, Nebraska
Contributor
18 reviews 18 reviews
15 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed April 21, 2014

With a name like Phoenix Inn Suites, you expect more than an average stay. However, I stayed on the 4th floor which seemed recently renovated. Floors 1-3 were definitely not as welcoming, with old carpets, walls in need of repainting, and a musty smell. The laundry room has a single washer and dryer, and my key would not open the... More

Was this review helpful? Yes
Bran H, General Manager at Phoenix Inn Suites South Salem, responded to this review

Thank you for taking time to review our hotel. As you may have read in previous reviews, I am excited to share that renovations are beginning on our hotel, with an expected completion date in the first couple months of 2015. We were recently purchased by VIPs Inc, who also owns the Grand Hotels in Salem and Bridgeport and they... More

Seattle, Washington
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 14, 2014

I stayed here for 2 nights for a work confernce only 2 miles away and i have NEVER stayed at a place with such a nice desk clerk! Her name is Ashley and she was the sweetest girl out there! The first night that i stayed (in a jacuzzi suite) the toilet wouldnt flush, she came up multiple times to... More

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Bran H, General Manager at Phoenix Inn Suites South Salem, responded to this review

Good Morning Yvonne, That you for taking the time to give us feedback on both my staff and my hotel. I printed this off for Ashley, and she was very excited to be singled out in such a glowing review. This was also forwarded to our Corporate management team so she gets acknowledged from them as well. I'm glad to... More

Aurora, Colorado
Contributor
17 reviews 17 reviews
11 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed April 12, 2014

I was on business for my job and stayed here because of my contract. I stay in motels about 20 weeks a year while touring and for the price this is pretty average. I checked in at 2:00pm or shortly there after. My TV did not work so I call the front desk to complain. I never even used anything... More

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Bran H, General Manager at Phoenix Inn Suites South Salem, responded to this review

Good Morning David, Thank you for taking the time to review our hotel. I am sorry your stay was less than what you would expect from us, but I can assure you changes are in progress as I write this. We are beginning to go through a complete renovation to update our look and breath some fresh life into one... More

Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed April 10, 2014

I work at a motel. For it being a suite that I stayed in it wasn't very good. It had a sink, coffee pot, microwave and a couch in one part and a king bed in the other part. They served breakfast , so we took it to our room and there was no silverware. The bedding stunk like dirty... More

Was this review helpful? Yes
Bran H, General Manager at Phoenix Inn Suites South Salem, responded to this review

Good morning, First, thank you for taking the time to review our hotel. Good or bad, these reviews are what drive us to try and be the best hotel we can be. I am very sorry to hear you had issues with our linens. This is not a frequent occurrence for us, but I have passed this review to my... More

Saint Catharines, Ontario, Canada
Contributor
14 reviews 14 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed April 10, 2014

The first strike when entering the Phoenix Inn was the stench of old cigarette smoke. They said they were nonsmoking but someone was contributing to the tough aromas. Then there were the uncontrolled hordes of teens. After tolerating hours of thudding feet, loud talking, etc., I called the front desk (after midnight). The response was that they would settle down... More

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Bran H, General Manager at Phoenix Inn Suites South Salem, responded to this review

Good Morning Heather, I am incredibly sorry your stay here was less than perfect. We are actually one of the last hotels, probably in the nation, that have smoking rooms in inventory. We are, however, going through a top to bottom renovation that will eliminate smoking rooms from our hotel thereby making us a completely non-smoking hotel. We do our... More

British Columbia
Top Contributor
162 reviews 162 reviews
47 hotel reviews
95 helpful votes 95 helpful votes
3 of 5 stars Reviewed April 1, 2014

Used to love this place but noticed in Dec that it wasn't a Phoenix anymore and it seemed to have some maintenance issues. Stayed here again in late March and now it is slowly coming back. No more breakfasts (they have a $10 meal but not worth trying) and they advertise Italian coffee but make it with those little cups... More

Was this review helpful? Yes 1
Bran H, General Manager at Phoenix Inn Suites South Salem, responded to this review

Thank you for taking time out of your day to provide feedback on our hotel. It is true we were purchased by a new company, but we are still part of the Phoenix Inn brand. VIPS Inc, who was the company that built this hotel, and all other Phoenix Inns, has purchased our hotel along with the ones in Albany,... More

Grants Pass, Oregon
1 review
3 of 5 stars Reviewed March 21, 2014

Very disappointed. Hotel and rooms were dingy and felt dirty. Bathrooms were not cleaned well including urine on the back of the toilet and we had a very noisy spot in our floor. Walls are paper thin and we were kept up by the guest next to us. We had asked for and end room for this very reason as... More

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Additional Information about Phoenix Inn Suites South Salem

Address: 4370 Commercial St SE, Salem, OR 97302
Phone Number:
Location: United States > Oregon > Salem
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Phoenix Inn Suites South Salem 2.5*
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Also Known As:
Phoenix Inn Suites South Salem Hotel Salem
Phoenix Hotel South Salem
Phoenix Inn Suites South Salem Oregon

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Amenities

Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
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Number of rooms
89

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