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All 23 Salem hotels

Phoenix Inn Suites South Salem

2.5 of 5 Hotel   |   4370 Commercial St SE, Salem, OR 97302
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Phoenix Inn Suites South Salem
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Ranked #12 of 23 Hotels in Salem
A recent review
5 of 5 stars reviewed 1 week ago
Ioannisutah Holladay, Utah
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122 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Holladay, Utah
Top Contributor
156 reviews 156 reviews
23 hotel reviews
66 helpful votes 66 helpful votes
5 of 5 stars Reviewed 1 week ago

I give excellent ratings very sparingly but this place deserves it. I have stayed in many more luxurious hotels in more exotic places, but this place provides amazing customer service from its staff - more than you would expect. The cleanliness and comfort of the room, the appointments of the room, and the treatment I received were all worthy of... More

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Vancouver Island, Canada
Top Contributor
75 reviews 75 reviews
21 hotel reviews
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed 2 weeks ago

For an overnight stop while driving to California the Phoenix Inn Suites fits the bill. Parking area is large, road noise moderate, the room is large with a moderate sized fridge, sink and microwave. Coffee in the room and lobby. The bed was large and comfortable. However the building and room is starting to show it's age, and a little... More

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Paradise, Ca
1 review
5 of 5 stars Reviewed 3 weeks ago

we thought phoenix inn was very comfortable and do not agree with other negative reviews. the room was very spacious and clean and the bathroom was large. people were exceptionally nice. we would stay again in a heartbeat. we had been travelling all day with two cats and when we arrived it was a very comfortable place to unwind.

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Salem, Oregon
Senior Contributor
21 reviews 21 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This establishment has recently upgraded the bottom floor of their motel and I could not be happier with the results. For a fair price in the summer (less than 100 dollars) and welcoming to service pets, this experience tops my list of the very best. The bottom floor is virtually sound proof and walking the dogs was very pleasant with... More

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Oregon
Contributor
18 reviews 18 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed September 15, 2014

We had a very nice king suite. The room was large and comfortable. The bed was very comfy. The location is great. Everyone working there was courteous, professional and helpful. The hot breakfast buffet was very good. The smell of sweet rolls baking every morning was amazing. The pool and hot tub with an outdoor sitting area were inviting, very... More

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Michelle D, General Manager at Phoenix Inn Suites South Salem, responded to this review

Thank you so much for sharing your hotel experience with us and others. The staff really enjoyed having your family here and love hearing from guests. Please come and stay with us again if the need arises. More

La Grande, Oregon
Contributor
11 reviews 11 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed September 14, 2014

If you will scroll down and read the review "Too Shabby", it sums up my feelings about this motel. On top of the shabby appearance of the room, the bed was so soft that it woke me up around 1:00 AM with a back ache. After 1.5 hours and two aspirin, I was able to get back to sleep. I... More

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Michelle D, General Manager at Phoenix Inn Suites South Salem, responded to this review

I apologize that your stay with us was uncomfortable. Every once in awhile we do hear from a guest who didn't sleep so well. The end of this year we will start undergoing renovation in the rooms and several other areas of the hotel. We really hope that you would be willing to give the Phoenix Inn in South Salem... More

Victoria, Canada
Top Contributor
57 reviews 57 reviews
14 hotel reviews
30 helpful votes 30 helpful votes
3 of 5 stars Reviewed September 6, 2014

The room was fine nothing spectacular not horrible. Being in the bottom floor meant no need for air conditioning as it was partially underground. That was nice. In the morning a man walked by abs peeked in the window which was a little disconcerting. Customer service was average.

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Michelle D, General Manager at Phoenix Inn Suites South Salem, responded to this review

Thank you for sharing your experience with us. The hotel will start renovation at the end of 2014 and guest reviews are very helpful at this point. I do agree that seeing someone out side that can see into your room is very disconcerting. In the future whether it is staying with us or any other hotel you can always... More

2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed September 1, 2014

We enjoyed our two - night stay at this hotel. The staff is very friendly and accommodating. Our breakfasts were very good with a nice variety. Only thing I found I didn't care for was the coffee in the lobby (which is always available) was so strong it curled my hair. Coffee in breakfast room was fine. They were very... More

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Michelle D, General Manager at Phoenix Inn Suites South Salem, responded to this review

Thank you so much for sharing with us. The staff love hearing about guest's stays. We hope your travels bring you to the area again so you can experience the newly renovated rooms that will get start come the end of 2014. More

New Jersey
Senior Contributor
25 reviews 25 reviews
13 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed September 1, 2014

Phoenix Inns was a pleasant surprise. Walk in rate was very good, check in with Kenzi was easy. Nice large room with 2 queen beds that were the most comfortable we've had during out 2 week roundtrip. 5 minutes from interstate 5 and close to excellent Mexican restaurant Last Hacienda Real. Would definitely stay here again.

Was this review helpful? Yes
Michelle D, General Manager at Phoenix Inn Suites South Salem, responded to this review

It's so great to hear about your stay. Thank you for sharing with us and future guest. Please come stay with us again so you can see the exciting renovation that will start the end of 2014. More

La Jolla, California
Contributor
15 reviews 15 reviews
6 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed August 23, 2014

Too bad it was the week end of 12 yr. old International girls baseball finals! All the families were here. Luckily it was a hot evening so the air conditioning drowned out noises from all the children and their families. The rooms have what you need, including coffee, coffee maker and refrigerator. The breakfasts are not what they used to... More

Was this review helpful? Yes
Michelle D, General Manager at Phoenix Inn Suites South Salem, responded to this review

A good night sleep is always a plus and we hear that frequently. August is a very busy time for sports teams and their families to be traveling however we always want to make sure all of the hotel guests are taken care of. Thank you for sharing with us. Please come back next summer so you can experience the... More

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Additional Information about Phoenix Inn Suites South Salem

Address: 4370 Commercial St SE, Salem, OR 97302
Phone Number:
Location: United States > Oregon > Salem
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Phoenix Inn Suites South Salem 2.5*
Number of rooms: 89
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Also Known As:
Phoenix Inn Suites South Salem Hotel Salem
Phoenix Hotel South Salem
Phoenix Inn Suites South Salem Oregon

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