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Phoenix Inn Suites South Salem

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4370 Commercial St SE, Salem, OR 97302
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1 room 1 guest
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Phoenix Inn Suites South Salem
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163 Reviews from our TripAdvisor Community

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Traveler rating
    45
    62
    29
    19
    8
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57
32
8
41
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (39)
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Hamilton, Montana
Level Contributor
26 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

The hotel was very nice. Spacious rooms with refrigerator, coffee maker, real glasses, ceramic mugs, and microwave, all great things to have when staying for a few days. The pressure of the water in the shower was excellent and the water never got cold. AC worked great! Pool and hot tub was nice to use after being on the road... More 

Was this review helpful? Yes 1
Los Angeles
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 5 days ago NEW

Nothing can beat the value of this hotel. It's a generally clean hotel with spacious room. I traveled with my wife and 2 kids. They are happy about the room and the check in and out process. They generously provided 24 hour coffee, decaf, and hot water in the lobby. Breakfast is okay. They have sausage, scrambled egg (that tastes... More 

Was this review helpful? Yes 1
Michelle D, General Manager at Phoenix Inn Suites South Salem, responded to this review

Dear Swanwil, Thank you for taking the time to review our hotel. We appreciate your feedback and are glad you enjoyed your stay overall. I am very sorry to hear you felt you didn't receive the best customer service, I will make sure this is discussed with the staff so it's avoided in the future. Thank you again for your... More 

Colorado Springs, Colorado
1 review
4 of 5 stars Reviewed 1 week ago

We found the hotel and thought we would give it a try. My son got sick and I have found most of the time people are not very nice when they have to clean up a mess. The hotel staff was incredible!! They were so nice and understanding. They told me thank you for telling me and not a problem.... More 

Was this review helpful? Yes
Michelle D, General Manager at Phoenix Inn Suites South Salem, responded to this review

Dear Linda O, Thank you for your review! It's great to hear you enjoyed your stay and appreciated the treatment you and your family received from the staff. Thank you again for your review and we hope your son is feeling better! More 

Seattle
Level Contributor
14 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 1 week ago

Found this budget property on TripAdvisor, and was very pleased. Room was spacious, and parts appeared to have been recently remodeled. Nice touches like actual glass glasses and ceramic coffee cups, VERY unusual in this price-range! I used the small indoor swimming pool and liked it; did not try the breakfast. Wi-fi was fine. Downsides are that there's one elevator... More 

Was this review helpful? Yes
Michelle D, General Manager at Phoenix Inn Suites South Salem, responded to this review

Dear notmicro, Thank you for taking the time to review your recent stay! We're glad you enjoyed your time at our property and appreciate the feedback. I apologize about the water pressure issue and will discuss it with our maintenance engineer. Thank you again for your review, we hope to see you again next time you're in Salem. More 

toronto
Level Contributor
6 reviews
5 hotel reviews
4 of 5 stars Reviewed 2 weeks ago

Had a rough day of driving so found the Phoenix Inn Suites and knocked out for the night. Woke up and went down for breakfast and was greeting by the lovely Suzie. She is attentive, efficient and friendly and watching her bustle around the dining room made me feel so well cared for. The Phoenix Inn Suites is a fine... More 

Was this review helpful? Yes
Michelle D, General Manager at Phoenix Inn Suites South Salem, responded to this review

Dear elle_paul, Thank you for taking the time to review our property. We're so happy to hear you enjoyed your most recent stay. Your wonderful comments about our breakfast attendant Suzie will be shared with her and the rest of the staff. Our staff is what sets us apart from other hotels and we're glad you noticed! We hope to... More 

Mesa, Arizona
Level Contributor
192 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This property has the look and feel of a lower tier hotel and in many ways it is. However, in spite of the low-end finishings, the hotel was clean and comfortable. The hot breakfast was really good and rivals more expensive properties. We found the Phoenix Inn Suites to be a good choice for us because of its location and... More 

Was this review helpful? Yes
Michelle D, General Manager at Phoenix Inn Suites South Salem, responded to this review

DreamSeeker94- Thank you for your review! We're glad to hear you enjoyed our location, cleanliness, value and breakfast. We hope to see you again next time you're in the Salem area. Thank you again for your review! More 

1 review
5 of 5 stars Reviewed 3 weeks ago

This was our 3rd stay at this Hotel - we enjoyed the newly upgraded rooms very much. Everything was clean and bright - very nice. Dawn at the front desk was extremely helpful at check in and also gave us some recommendations for restaurants - she was very accommodating . Suzie was very impressive at the complimentary breakfast - she... More 

Was this review helpful? Yes
Michelle D, General Manager at Phoenix Inn Suites South Salem, responded to this review

Dear Linda R, Thank you for your excellent review! We're so happy to hear you enjoyed your stay with us and we appreciate being your preferred hotel! Our staff is works very hard to provide our guests with the most memorable service and I'm glad you experienced it first hand. I'll make sure your excellent review is shared with our... More 

Saratoga CA
Level Contributor
64 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Stayed at the Phoenix during a quick wine tasting excursion in Salem. The room is modern and in good condition. The room is quite large with a separate sitting area with refrigerator, microwave and coffee maker. The air conditioning unit was efficient and quiet. The included breakfast was better than many offerings at similar hotels. I particularly enjoyed the biscuits... More 

Was this review helpful? Yes 1
Michelle D, General Manager at Phoenix Inn Suites South Salem, responded to this review

Dear KayakBob, Thank you for your review! We're glad to hear you enjoyed your accommodations and overall trip to Salem. We look forward to seeing you again for your future wine tasting trips! Cheers! More 

Costa Mesa, California
Level Contributor
116 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 82 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I stayed at this hotel for three nights while in Salem for a job interview. Friendly check in and I really enjoyed the room. Location is perfect with lots of food options nearby and you're very close to downtown Salem.

Was this review helpful? Yes 1
Michelle D, General Manager at Phoenix Inn Suites South Salem, responded to this review

Dear Lumerian, Thank you so much for your excellent review! We're glad to hear you enjoyed your stay as well as our location. Thank you again for your review and choosing the Phoenix Inn Suites-Salem. More 

Greater Sydney, Australia
1 review
4 of 5 stars Reviewed 4 weeks ago

Room was spacious and well set out. Good value with good service by staff. Complimentary breakfast was good and added to the value. We used their guest laundry and were happy with it. We booked online a couple of weeks before and took a seniors room for $95 per night for 3 nights. We were surprised that they didn't ask... More 

Was this review helpful? Yes
Michelle D, General Manager at Phoenix Inn Suites South Salem, responded to this review

Dear Sue P, Thank you for taking the time to review our property! We are glad you enjoyed your stay and appreciated the value, amenities and service you experienced. Next time you're in Salem, Oregon we hope to see you again! More 

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