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Sheraton Portland Airport Hotel

3.5 of 5
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8235 NE Airport Way, Portland, OR 97220
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Sheraton Portland Airport Hotel
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Ranked #73 of 133 Hotels in Portland
A recent review
4 of 5 stars reviewed 1 week ago
Joe K Aiea, Hawaii
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554 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Aiea, Hawaii
Level Contributor
62 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed 1 week ago

Free shuttle and Wifi, the location is perfect for the business traveller. This one of the few hotels in the major chain that didn't slip the receipt under the door on check-out say, but the staff at the desk were very helpful and promptly emailed me a receipt.

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Level Contributor
62 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
2 of 5 stars Reviewed 1 week ago

I checked in here late Sunday evening on a business trip. I booked the AAA rate, which I keep the number in my profile. This was the first front desk clerk that demanded to see the card in order to honor the rate. This was after she saw I had Platinum status and thanked me for my loyalty. Little things... More 

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sbithell, Front Office Manager at Sheraton Portland Airport Hotel, responded to this review

Thank you, Bart709 for your feedback. Beyond that experience at check-in, we hope you enjoyed your stay here and that you decide to stay with us again. More 

Lompoc
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The Sheraton Portland was a very good experience. This is a true 3.5 star hotel. My room was clean and serviceable. Remember, this is an airport hotel, and Portland has an active schedule, so if you need absolute peace and quiet, this is not for you. My room was on the runway side and after the first couple of take-offs,... More 

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Victoria, Canada
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

Overall the hotel is a decent value. It is clean and well appointed for an airport hotel and the staff are average or better in their service levels and responses. I have stayed here five times for conventions on site and have never been disappointed by the hotel. The convenience of the hotel to the airport makes it a good... More 

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Corbett, Oregon
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Reasonable for the money as a place to hop on a airplane quick in the am for take off. Shuttle and parking available. Good food. Clean rooms. Wifi. Cable and its a winner for service and fast. Do it.! I recommend it for the connivence and its a pretty decent room with recent decor.

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sbithell, Front Office Manager at Sheraton Portland Airport Hotel, responded to this review

Greetings arielfauley, Thank you for staying with us and for reviewing our property. We are so glad to know that you were pleased with your experience. Looking forward to having you as a guest again! More 

Savannah, Georgia
Level Contributor
18 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 stars Reviewed 3 weeks ago

My husband and I knew that an airport hotel would not be up to the standards of a typical hotel but we were VERY disappointed in this Sheraton. The customer service was wonderful but otherwise, this hotel was sub-par. The room was tiny and felt dingy due to the colors/carpeting/decor, the bathroom was minuscule and smelled of mold/mildew, there was... More 

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sbithell, Front Office Manager at Sheraton Portland Airport Hotel, responded to this review

Greetings Mel14567, Thank you for choosing to stay with us. We are glad to know that you were so pleased with the level of service you recieved during your time here! We have recently installed mini-fridges in our rooms with 2 Double beds, and we can deliver refridgerators and microwaves to guests in other room types upon availability. It is... More 

St. Thomas
Level Contributor
19 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Day room at the Sheraton. Very few hotels seem to have this amenity. If you have a late airline transfer out of Portland this is the only way to go. I had to get the only shuttle for the day coming from the coast and a flight leaving at 10:00. Pm. Sheraton provided a very nice room for me. I... More 

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Seattle
Level Contributor
1,119 reviews
96 hotel reviews
common_n_hotel_reviews_1bd8 272 helpful votes
3 of 5 stars Reviewed 3 weeks ago

The Sheraton is the last hotel before the airport terminal and is directly adjacent to the runways near the river. My family did not mention any airplane noise so we were satisfied with the quietness. The staff was helpful and courteous. We had the Oregon Suite which was very spacious and pleasant indeed. The decor and appointments are a little... More 

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Fort Myers, Florida
Level Contributor
115 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
2 of 5 stars Reviewed 3 weeks ago

Fairly convenient location to the airport with a free shuttle (make certain you call to have them pick you up). Courteous staff. My room was small, but adequate...but smelly. Old, dirty carpet. The ones in the halls are not much better. Bed reasonable; bathroom OK and meeting facilities are a solid "C". But the smell...

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sbithell, Front Office Manager at Sheraton Portland Airport Hotel, responded to this review

Thank you, RichardC. Please accept our apologies for the unpleasant smell that you experienced. Within the last 9 months we have replaced carpets on the 1st and 4th floors, and have a carpet cleaning regiment in place. This feedback has been passed on to Housekeeping to ensure that we are track with that program. We do hope you choose to... More 

Philomath, Oregon
Level Contributor
87 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Wow, the front desk last night was nice but this morning it was awful. It definitely left me with a bad impression. The room does not have much sound insulation either and the person in the room next door was noisy. I had to be up at 330am for a flight but did not get much rest at all.

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sbithell, Front Office Manager at Sheraton Portland Airport Hotel, responded to this review

Thank you, Dianna97370, for staying with us and taking the time to review our hotel. Please accept our sincere apologies for the inconsistent service you experienced from the front desk team. We hope you will reconsider and give us another opportunity to wow you. More 

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