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SpringHill Suites Portland Airport

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11922 NE Airport Way East, Portland, OR 97220
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1 room 1 guest
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SpringHill Suites Portland Airport
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198 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Santa Fe, New Mexico
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 3 days ago NEW

Very comfortable and pleasant room. There was no view, and the TV was quirky to operate (the front desk had to explain to me how to point the remote at the ceiling, since the cable box was mounted on the back of the TV), but worked fine otherwise. Spacious breakfast room with good selection. Very close to the airport.

Was this review helpful? Yes
Walla Walla, Washington
Level Contributor
37 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

I used the Marriott App in my Samsung Galaxy S 6 to check in prior to arrival. Upon arrival I was immediately greeted by the General Manager and was handed my room key. I always stay on the second floor to use the ice machine. The room was clean. The bed was very comfortable. The housekeeping staff is always friendly.... More 

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Stuart, FL
Level Contributor
135 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed here for a week while on a business/personal trip. The location was good for us since we were going a different direction each day. Its a little bit of a ride in to town and traffic is terrible in Portland. Staff was very friendly and housekeeping did a good job on our room each day. We missed the... More 

Was this review helpful? Yes
PDXSH, Front Office Manager at SpringHill Suites Portland Airport, responded to this review

Thank you for sharing your experience at the SpringHill Suites Portland Airport through the Guest Satisfaction Survey. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a valued customer your feedback will be shared with the team to continue to inspire... More 

Portland, Oregon
Level Contributor
27 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed 2 weeks ago

This location is very small. Rooms are nice, but small to. You go get better value staying at nearby Embassy Suites on NE 82nd and Airport Way. Prices are a bit high for the very simple room that you receive.

Was this review helpful? Yes
PDXSH, Front Office Manager at SpringHill Suites Portland Airport, responded to this review

Thank you for taking the time to share your thoughts regarding this issue. We appreciate you bringing it to our attention. We will share your message appropriately within the organization. Sincerely, Curtis Benge Front Office Manager 503-253-4095 Curtis@asmhotels.com More 

California
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed July 17, 2015

I prefer to stay in Marriott and similar level hotels as I've stayed in a few too many budget hotels. I don't mind that Marriott costs more as most of the time it is worth the cost. I stayed on 16 July and we were disappointed. Don't get me wrong - the stay was fine. Cleanliness was acceptable breakfast was... More 

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PDXSH, Front Office Manager at SpringHill Suites Portland Airport, responded to this review

Thank you for taking the time to share your recent experience at the SpringHill Suites Portland Airport with us. One of our key priorities is to provide the highest level of friendly and courteous service. While it was a pleasure having you here as our guest, your feedback regarding the service our team provided caught my attention.I am very sorry... More 

Tallahassee
Level Contributor
51 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
4 of 5 stars Reviewed July 8, 2015

We really enjoyed this hotel and the rooms were very big. The room had two queen beds, a large couch, and a bar area with refrigerator. The beds were very comfortable, showers were good and the room was quite. Breakfast was good with hot items, typical items, and fresh fruit. The shuttle to the airport was very convenient and they... More 

Was this review helpful? Yes
PDXSH, Front Office Manager at SpringHill Suites Portland Airport, responded to this review

Thank you for sharing your experience at the SpringHill Suites Portland Airport through the Guest Satisfaction Survey. As a valued customer we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations .Thank you again for staying with us... More 

Kailua, Hawaii
Level Contributor
283 reviews
69 hotel reviews
common_n_hotel_reviews_1bd8 115 helpful votes
4 of 5 stars Reviewed July 7, 2015

I had stayed at this property years ago and on this occasion found the staff to be very responsive by in large from the shuttle driver to the front desk to the breakfast service. The breakfast offerings were above average for this type of buffet with good choices. Likely to stay here again.

Was this review helpful? Yes
PDXSH, Front Office Manager at SpringHill Suites Portland Airport, responded to this review

Thank you for taking the time to complete the Guest Satisfaction Survey in regards to your recent stay at the SpringHill Suites Portland Airport. Very happy to here you enjoyed your stay with us, Are breakfast is a extended one with a lot of offerings and its very popular with are guest, Thank you again and hope to see you... More 

Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 1, 2015

We stayed 2 nights while attending a family wedding in Portland. The size and layout of the suites (we had 2 rooms which were next door to each other, but not joined) was very comfortable for us. Enjoyed the breakfast and everyone was friendly. We left our camera battery charger in the room and after we called the hotel they... More 

Was this review helpful? Yes
PDXSH, Front Office Manager at SpringHill Suites Portland Airport, responded to this review

Thank you for sharing your experience at the SpringHill Suites Portland Airport through the Guest Satisfaction Survey. As a valued customer we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability... More 

Athens, TN
Level Contributor
54 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed July 1, 2015

We stayed here overnight on our way to Alaska after United Airlines totally let us down and we had to find other flights and they were through Atlanta to Portland. We loved the area and the hotel was super nice! Clean and very efficient!

Was this review helpful? Yes
PDXSH, Front Office Manager at SpringHill Suites Portland Airport, responded to this review

Thank you for taking the time to complete the Guest Satisfaction Survey in regards to your recent stay at the SpringHill Suites Portland Airport. So glad to here you had a great stay with us, and hope to see you again on your next trip to the Portland area. Have a great day. Sincerely, Curtis Benge Front Office Manager Curtis@asmhotels.com More 

Level Contributor
17 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed June 30, 2015

Nothing negative to say about this property at all. It's clean first and foremost and fairly close to the airport, so very good for in and out business travel. It's about a 25 minute ride to downtown Portland from this property, and the highway is right there.

Was this review helpful? Yes
PDXSH, Front Office Manager at SpringHill Suites Portland Airport, responded to this review

As a valued customer we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again... More 

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