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Hilton Garden Inn Portland Airport

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12048 NE Airport Way, Portland, OR 97220
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Hilton Garden Inn Portland Airport
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Hilton Garden Inn Portland Airport
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285 reviews from our community

Traveler rating
    100
    98
    53
    27
    7
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62
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Atlanta, Georgia
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

The hotel is situated close to the airport, shopping area, good eating places and within easy commute to the city. Provides good parking and a hearty breakfast. Excellent location for family outing or business meetings.

Review collected in partnership with Hilton Garden Inn

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1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

This is a mediocre Hilton (nothing fancy) in a convenient location near the airport. The rooms and pool are clean. The staff is very welcoming. We arrived early (around noon) and they accommodated our early check in, and need for a crib, with open arms. Breakfast is $10. Many complain regarding the price, but I have yet to stay at... More 

Was this review helpful? Yes 2
HGI01, General Manager at Hilton Garden Inn Portland Airport, responded to this review

Thank you so much for the great review! I am glad that we were able to accommodate your needs during your stay with us. I will make sure that I copy our housekeeping department on the noise issue. No one likes to be woken up at 8:00am if they do not have to be! Sincerely, Liz More 

Honolulu, United States
1 review
3 of 5 stars Reviewed 1 week ago

Everything about our stay was great, room was clean and service was exceptional except the floor air conditioning unit with no thermostat control thereby would turn off at night leaving the room quite warm.

Review collected in partnership with Hilton Garden Inn

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HGI01, General Manager at Hilton Garden Inn Portland Airport, responded to this review

Thank you so much for your nice review! The controls for the thermostat are on the unit itself. I like our housekeeping staff to leave the lid open on the unit so that it is easy for the guests to see this. I sincerely apologize that this was confusing and hope that you were not too uncomfortable in your room.... More 

North Potomac
Senior Contributor
29 reviews 29 reviews
6 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We stayed at this hotel as we had an early morning flight out of Portland. It is very close to the airport but not noisy. Service was good and the room was fine. We utilized the shuttle service and it was prompt. I would stay at this hotel again.

Review collected in partnership with Hilton Garden Inn

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HGI01, General Manager at Hilton Garden Inn Portland Airport, responded to this review

Thank you for taking the time to send in your review. Please stay with us next time that you are in Portland! Liz More 

Walla Walla, Washington
Contributor
19 reviews 19 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The rooms were nice and clean. The main thing I didn't like was the fact you had to pay for the breakfast in the morning. For the things that were on the breakfast bar you would get for free at any other hotel that you stayed at. You could order things to be made for you, but I think for... More 

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HGI01, General Manager at Hilton Garden Inn Portland Airport, responded to this review

Thank you for your review and comments. I appreciate your kind comments. To address the breakfast cost, the items that you are able to order out of the kitchen, such as omelets, pancakes, etc. are made fresh and is a great option to just eating off the buffet. I appreciate you staying with us and hope that you will stay... More 

wilmington, United States
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 3 weeks ago

The only interaction with staff was a weird phone inquiry from the front desk about whether we were smoking (NO- it was not occurring in our room, and we could not detect any smells in the hallway) which was odd.... this accusatory call was coupled with poor housekeeping services: the room was poorly cleaned and the bed was made so... More 

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
HGI01, General Manager at Hilton Garden Inn Portland Airport, responded to this review

I sincerely apologize that our hotel was not up to the standards that you expected for Hilton. Unfortunately when we get a complaint about cigarette smoke we do call surrounding rooms to see if we can locate the source. We are not implying that we think it is your room but is the process of elimination. I am sorry that... More 

Loveland, United States
Reviewer
5 reviews 5 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

Courteous staff, clean room and very close to the airport. Shuttle was on time and drive was great. Fresh coffee at 4am was a very nice touch. Lobby was also very clean and inviting. Overall this was a good stay and I would not hesitate to recommend this hotel to anyone wanting to stay near the airport. Thank you,

Review collected in partnership with Hilton Garden Inn

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HGI01, General Manager at Hilton Garden Inn Portland Airport, responded to this review

Thank you for the nice review! We look forward to having you stay with us again. Liz More 

Senior Contributor
43 reviews 43 reviews
20 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 4 weeks ago

If you need a place close to the airport or to the NE area stay here. The rooms are clean, food is good, well at least the breakfast is, and you can go for a walk or rub song the river. The downside to the hotel is there are no good Portland restaurants next door. If close cuisine is important... More 

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HGI01, General Manager at Hilton Garden Inn Portland Airport, responded to this review

Thank you for the nice review and the great suggestions you have for the readers. We hope that you will choose to stay with us again! Liz More 

Seattle, WA
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed March 5, 2015

Would not stay here multiple nights. Friendly staff, but walls a bit thin and indoor carpeting, elevators were worn. Example of overlooked basics: two bottles of lotion, one bottle of conditioner and no shampoo.

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HGI01, General Manager at Hilton Garden Inn Portland Airport, responded to this review

Thank you for the review. I apologize that your stay did not live up to the standards that you have come to expect from Hilton. Our staff works hard to try and make every stay perfect and it sounds like we dropped the ball. I do thank you for the business and for being a loyal Hilton guest! Liz More 

North Carolina
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed March 1, 2015

I arrived around noon on a Sunday. Usually that's not a good idea, but when I arrived at the hotel at noon, they were able to give me a room at that time. However, I was starving, and I found out the hotel does not serve Lunch or Dinner on the weekends. My best option for dinner was a McDonalds... More 

Was this review helpful? Yes
HGI01, General Manager at Hilton Garden Inn Portland Airport, responded to this review

Thank you for the review. I sincerely apologize that the heater/ac did not work in your room and we had to inconvience you by having you move to another room. I am sure that was frustrating and am sure that maintenance has looked into this issue. I do appreciate your business and hope that you will continue to stay with... More 

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