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Hilton Garden Inn Portland Airport

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12048 NE Airport Way, Portland, OR 97220
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Hilton Garden Inn Portland Airport
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312 Reviews from our TripAdvisor Community

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Traveler rating
    111
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Atascadero, California
Level Contributor
9 reviews
3 hotel reviews
4 of 5 stars Reviewed 2 days ago NEW

Very helpful and freindly staff, very close to the airport. The rooms are very well maintained and very clean. Good restaurant on site but not many other places to eat nearby. Again, outstanding service oriented staff, particularly Jay.

Was this review helpful? Yes
Phoenix, Arizona
Level Contributor
1 review
4 of 5 stars Reviewed 2 days ago NEW

Pretty standard airport property. As with most Hilton Garden Inn's, clean, comfortable bed, attentive staff. Breakfast is as expected. You will want a rear facing room as noise on front is as expected

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Eugene, Oregon
2 reviews
5 of 5 stars Reviewed 5 days ago NEW

My handicapped husband and I experienced the best of service and will definitely return. The hotel, it's staff and the room was excellent. Parked our car for a week and was transported to the Portland airport, and then back again a week later. Raphael was the most wonderful help we have ever received, anywhere.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
TerrieWard, Director of Sales at Hilton Garden Inn Portland Airport, responded to this review

Thank you so much for the wonderful review! I will make sure to pass on your comments to Raphael, he is a great employee, we appreciate him very much!! More 

Honolulu
Level Contributor
26 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed 1 week ago

Stayed here for business for one night. Hotel is okay. I require three things from a hotel: it needs to be clean, comfortable and quiet. This hotel is not quiet if you get an even number room that faces Airport Boulevard. There is a lot of road noise from the street even late at night. The rooms also have window... More 

Was this review helpful? Yes 1
HGI01, General Manager at Hilton Garden Inn Portland Airport, responded to this review

Thank you for your review of your stay with us. Yes, you are right, if traffic noise bothers you, ask for a back side room. We do appreciate your business and hope that you will choose to stay with us again! Liz More 

Eureka, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 2 weeks ago

Very nice place and reasonably convenient location. Attitude of the desk staff was poor, bed had a depression I kept rolling into, heater was finicky. It wasn't terrible, but for the money, I would go somewhere else

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
HGI01, General Manager at Hilton Garden Inn Portland Airport, responded to this review

I apologize that we did not live up to the expectations that you have come to expect with a Hilton hotel. I know that we have already corresponded, so I will thank you for your business and for being loyal to Hilton! Liz More 

Atlanta, Georgia
Level Contributor
31 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 84 helpful votes
3 of 5 stars Reviewed 2 weeks ago

It was OK. Close to airport which is nice. Staff was nice but room was less than desireable. AC unit was very noisy with a squeak that would randomly come and go. Didn't have a remote in the room which was an inconvenience. Room smelled musty even with AC going. None of the doors in my room were hung well.... More 

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HGI01, General Manager at Hilton Garden Inn Portland Airport, responded to this review

Thank you for taking the time to submit your review. I am so sorry that our hotel does not live up to the standards that you have come to expect when staying with a Hilton. Please know that we do not take your comments lightly and will have these issues looked into. Liz More 

Hillsboro, Oregon
Level Contributor
37 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
4 of 5 stars Reviewed 3 weeks ago

My wife and I stay at this hotel when we have early departure flights out of the PDX airport when we go on vacation. We book the Park & Fly package so that we get free parking for a week and shuttle service to and from the airport. If you are gone for more than a week the parking charge... More 

Was this review helpful? Yes 1
HGI01, General Manager at Hilton Garden Inn Portland Airport, responded to this review

Thank you for the nice review! I am happy that our hotel works out for you when you are taking those great vacations! We will see you for your next trip! Liz More 

Middlebury, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

This is the best hotel to get into and out of from the Portland Airport. Nice people and comfy beds! You must call the hotel for the shuttle but they are there within 15 mins and then run every half hour as needed.

Review collected in partnership with Hilton Garden Inn

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HGI01, General Manager at Hilton Garden Inn Portland Airport, responded to this review

Thanks for the great review! See you next time. Liz More 

Seattle, Washington
Level Contributor
74 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
1 of 5 stars Reviewed 3 weeks ago via mobile

By far the WORST HOTEL EXPERIENCE I HAVE EVER HAD. Everything I am about to report was brought directly to the front desk and all I got was a funny look. THEY DID NOTHING - Bathroom smelled like cigarette smoke. Front desk said that it was because people smoke outside the exit at the end of the hall. Room 112... More 

Was this review helpful? Yes 1
HGI01, General Manager at Hilton Garden Inn Portland Airport, responded to this review

I sincerely apologize that our hotel did not live up to the standards which you have come to expect from Hilton. I am very upset that my staff responded to you in such a manor. This is not the guest service which we would normally take pride in. I would appreciate an email so that we can resolve this issue.... More 

Portland, United States
Level Contributor
3 reviews
5 of 5 stars Reviewed 4 weeks ago

The place felt clean, safe and accommodating. The staff assistance was excellent. The dinner room service was not available on weekends, but was quick during the week and the food was good. There was breakfast service every day. There was no lunch service. However, the hotel is surrounded by several popular fast-food establishments all within view and/or walking distance.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
HGI01, General Manager at Hilton Garden Inn Portland Airport, responded to this review

Thanks for the great review! We hope that you will choose to stay with us again. Liz More 

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