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All 132 Portland hotels

Hilton Garden Inn Portland Airport

2.5 of 5 Hotel   |   12048 NE Airport Way, Portland, OR 97220
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Ranked #45 of 132 Hotels in Portland
A recent review
5 of 5 stars reviewed 4 days ago
GilB867 Memphis, Tennessee
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233 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Memphis, Tennessee
Top Contributor
178 reviews 178 reviews
45 hotel reviews
73 helpful votes 73 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We flew into PDX late and spent the night close to the airport needing a hotel with airport shuttle service. The desk clerk gave us a great room location but unfortunately the AC was not working. When I called the desk he sent someone up immediately with another room key card and moved us. The next morning the desk clerk... More

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HGI01, General Manager at Hilton Garden Inn Portland Airport, responded to this review

Thanks for the great review! I apologize about the A/C unit but glad that our staff was able to move you and make the situation right! Thank you for your business! Liz More

Vail, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 of 5 stars Reviewed 4 days ago NEW

Clean & comfortable room. Although the breakfast was not complimentary, you could not beat the value - made to order eggs, an all you can eat buffet and endless coffee in the lobby....what's not to love? The staff was helpful and courteous. I will be back in town next year and I plan on staying at this hotel again. Good... More

Review collected in partnership with Hilton Garden Inn

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HGI01, General Manager at Hilton Garden Inn Portland Airport, responded to this review

Thank you so much for the kind reveiw! Looking forward to your return visit! Liz More

Contributor
14 reviews 14 reviews
10 hotel reviews
3 of 5 stars Reviewed 1 week ago NEW

Rooms are getting close to needing a make over. I had an issue with stay, but manager made it right. Bed was comfortable with nice linens. The cafe has a very decent limited menu with prompt service. Shuttle service was friendly and on time. Would probably stay again if in area.

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HGI01, General Manager at Hilton Garden Inn Portland Airport, responded to this review

Thank you for your input. I will forward your comments to our ownership company. I am however glad that we could accommodate your needs and happy that you would choose to return! Liz More

Lakeland FL
Top Contributor
88 reviews 88 reviews
16 hotel reviews
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed here the last two nights of our vacation, so being close to the airport was a consideration. The HGI has a 24 hour shuttle to the airport, which proved to be prompt and very convenient. The hotel itself was excellent - good service, large accessible room, a nice pool and hot tub, and a free bottle of water... More

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HGI01, General Manager at Hilton Garden Inn Portland Airport, responded to this review

Thanks for the great review! Please come stay with us again.. Sincerely, Liz More

Virginia
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

The most helpful reviews point out the property is tired, especially the rooms. Street noise on the front side kept me up most of the night -and I'm a pretty good sleeper. First floor didn't help. Bedding is fine and staff is friendly but they cant overcome age and location.

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HGI01, General Manager at Hilton Garden Inn Portland Airport, responded to this review

Thank you for your review. I am sorry that you feel our hotel is in need of an update. Just as a response to this, our lobby was completely gutted and remodeled last year, everything in our rooms has been replaced within the last four years, with the exception of the bathroom wallpaper and tile. We are an older property... More

Baltimore, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 of 5 stars Reviewed 2 weeks ago

good service, well run front desk - room noisy (toilet and stuff on wall shakes from activity in other guest rooms...) saw a few bugs in room (not bedbugs, just bugs) had I stayed longer I would have made issue. Shuttle service to the airport to make an early flight was great - even called w/ a reminder to be... More

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
HGI01, General Manager at Hilton Garden Inn Portland Airport, responded to this review

I apologize for the noise that you experienced during your stay and the bugs. I hope that you reported it to the front desk upon check out so that we could take care of the issue. However, I am glad that you enjoyed our staff and the shuttle service. Please come back again! Liz More

Maine, New York
Contributor
20 reviews 20 reviews
18 hotel reviews
51 helpful votes 51 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We had everything we needed here: the bed was comfortable, the room spotless, the bedding clean and the bath was typical of a Hilton property - up to date and easy to maneuver. No complaints what-so-ever.

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HGI01, General Manager at Hilton Garden Inn Portland Airport, responded to this review

Thank you for the great review! I am so glad that we had "everything you needed". We hope that you will choose to stay with us again. Liz More

Washington State
Senior Contributor
39 reviews 39 reviews
5 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed 2 weeks ago

There was mold in the shower and pillows in very poor condition, two things I don't expect or every experience at this brand. The parking was inadequate for the number of cars, so when we returned at 10:30 p.m. there was no space in the lot for us. Average for a hotel of this price, less than average for this... More

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
HGI01, General Manager at Hilton Garden Inn Portland Airport, responded to this review

I sincerely apologize that we did not live up to the Hilton standards that you have come to expect. I will see to it that these issues are addressed and appreciate your feedback! liz More

Pendleton, Oregon
Top Contributor
64 reviews 64 reviews
16 hotel reviews
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The adjustable firmness beds are fantastic for those of us with back pain issues!! Our room was clean and well-appointed, with an LG Flatscreen TV, Microwave, Fridge and Kuerig coffeemaker. The room and halls are decorated in more of a Traditional style. The "Work Center" for business travelers is the best I have ever seen. It's equipped with 2 computers,... More

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HGI01, General Manager at Hilton Garden Inn Portland Airport, responded to this review

Thank you for the nice review! I am happy that this stay could accommodate your business needs! Our breakfast is not just a continental. We do have a full hot buffet and you can also order eggs cooked to order, omlettes, pancakes, french toast, etc. All this for only $8.95pp. It is a brand standard of Hilton Garden Inn's to... More

North Ogden, Utah
Contributor
13 reviews 13 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I was schedule for another night in a Rodeway Inn at the Portland airport. The Hilton Garden Inn saved us. The customer service was 5 star. The facilities were nice and clean. In fact, the place was spotless. Our breakfast we ordered was delicious. I can't say enough good things about this hotel. Don't waste money on one of these... More

Was this review helpful? Yes
HGI01, General Manager at Hilton Garden Inn Portland Airport, responded to this review

Yay! Thank you so much for the awesome review! See you next time that you visit Portland! Sincerely, Liz More

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Additional Information about Hilton Garden Inn Portland Airport

Address: 12048 NE Airport Way, Portland, OR 97220
Phone Number:
Location: United States > Oregon > Portland
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Hilton Garden Inn Portland Airport 2.5*
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Also Known As:
Hilton Garden Inn Portland Airport Hotel Portland
Hilton Portland

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