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Hilton Garden Inn Portland Airport

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12048 NE Airport Way, Portland, OR 97220
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Hilton Garden Inn Portland Airport
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Hilton Garden Inn Portland Airport
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298 reviews from our community

Traveler rating
    106
    100
    57
    28
    7
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63
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105
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Plesant Prairie, WI
Top Contributor
96 reviews 96 reviews
88 hotel reviews
85 helpful votes 85 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

This is not a bad hotel. But it also isn't as good as it should be and a bit below many other HGI hotels around the country. Closer to Fairfield Inn quality which isn't necessarily bad but still it is a notch below what HGI is supposed to be. The staff is fairly friendly and tries to be helpful although... More 

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Camp Sherman, Oregon
1 review
5 of 5 stars Reviewed 3 days ago NEW

Good value. Well kept facilities. Like having both a microwave and refrigerator with freezing compartment. Have seletamatic bed mattresses so you can choose your own setting. Staff friendly and helpful. Dinner available only on weekdays. Breakfast buffet or individual items provided daily. Good selection. Shuttle to airport avails you to MAX, the rapid transit system, for transportation to downtown, etc.

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MEXICO, Mexico
1 review
5 of 5 stars Reviewed 3 days ago NEW

The hotel's staff is great and focused on helping customers in any way they can. I had a bumpy trip with flight delays and missed connections and the hotel staff helped me deal with that and rebook my stay to accommodate my personal situation. A great experience

Review collected in partnership with Hilton Garden Inn

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1 review
3 of 5 stars Reviewed 1 week ago NEW

Stay here with the awareness that unlike most hotel shuttles, this hotel shares their shuttle with 2 other properties (slower response and more stops likely) and is strictly used for to/from airport trips despite the proximity of shopping and dining off property with no other way of getting there other than taxi or rental.

Review collected in partnership with Hilton Garden Inn

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HGI01, General Manager at Hilton Garden Inn Portland Airport, responded to this review

I am sorry that you found our shuttle service not up to the standards which you have come to expect. There are actually quite a few hotels that share shuttles and that is where our corporate office got the idea. We try to run our shuttle as efficiently and timely as possible, with the other hotels being within just a... More 

Washington, DC, United States
1 review
5 of 5 stars Reviewed 1 week ago

This was a great hotel for the price. The breakfast and complimentary internet access stand out as top amenities. The fitness room, pool, and hot tub, were also nice. The fridge and microwave in the room also helped me to cut down on food costs. It was a great room for the price.

Review collected in partnership with Hilton Garden Inn

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HGI01, General Manager at Hilton Garden Inn Portland Airport, responded to this review

Thanks for the great review! Liz More 

TRAPPER CREEK
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

Very well kept and attractive hotel. Price was well matched to quality. Great location for those using the airport. I would recommend this hotel to others and would stay here again. The staff did their job well and made us feel at home.

Review collected in partnership with Hilton Garden Inn

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HGI01, General Manager at Hilton Garden Inn Portland Airport, responded to this review

Thank you so much for the nice review of our hotel and your stay. We appreciate you choosing to stay with us and hope that you will return next time that your travels bring you to Portland! Liz More 

Pittsburgh, Pennsylvania
Senior Contributor
30 reviews 30 reviews
7 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I have been a frequent guest at this specific location for years. What makes this location very unique is because of the personal attention and care that is given to their valued customers. Everyone from the top management to the servicing staff is very professional with a great attitude. As a lifetime Hilton Diamond VIP member, I sincerely appreciate for... More 

Review collected in partnership with Hilton Garden Inn

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HGI01, General Manager at Hilton Garden Inn Portland Airport, responded to this review

Thank you for the awesome review and know that you are at the top of our list of favorite guests! Liz More 

Placentia, United States
Reviewer
4 reviews 4 reviews
4 hotel reviews
5 of 5 stars Reviewed 4 weeks ago

The staff at this hotel takes the time to insure you are comfortable and get what you need. They also take it upon themselves to get to know your name and greet you with the friendliest of hello's..Find this to be a very enjoyable hotel even though it is close to the airport the airport noise is not troublesome...

Review collected in partnership with Hilton Garden Inn

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HGI01, General Manager at Hilton Garden Inn Portland Airport, responded to this review

Thank you so much for the kind review of our staff! I feel very lucky to have the staff that I do and it is always nice when our guests point it out! Thank you for your business and we hope that you will return! Liz More 

North Salt Lake, United States
1 review
5 of 5 stars Reviewed 5 weeks ago

Great Place to relax and fell at home!! Not to far from my Work for the week plus close to the airport. Location is the key when traveling! Less than 10 min to airport and close to the city as well. Nothing is to far to experience!

Review collected in partnership with Hilton Garden Inn

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HGI01, General Manager at Hilton Garden Inn Portland Airport, responded to this review

Thank you so much for the good review of our hotel. I am glad to hear that our hotel works out for all your needs when you are in town! Looking forward to your next stay with us! Liz More 

Boston, MA
Top Contributor
65 reviews 65 reviews
12 hotel reviews
46 helpful votes 46 helpful votes
3 of 5 stars Reviewed April 22, 2015

Everyone at the front desk was so nice and accommodating and the waiters/waitresses in the small café were great. The breakfast (free for gold and diamond members and I think $9.95 otherwise) was actually very good. They had hot items, which you could order like omelets, waffles, etc., or you could eat from their very tasty buffet. The fresh fruit... More 

Was this review helpful? Yes 1
HGI01, General Manager at Hilton Garden Inn Portland Airport, responded to this review

Thank you so much for the kind comments about our staff. I feel very fortunate to have the staff that we do. I did want you to know that we do recycle and our waste company also has a recycle program once they take our trash and recycling back to their plant. I am sorry if you did not receive... More 

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