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Residence Inn Portland Airport at Cascade Station

3.0 of 5 9301 NE Cascades Pkwy, Portland, OR 97220
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Certificate of Excellence 2014
Residence Inn Portland Airport at Cascade Station
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Residence Inn Portland Airport at Cascade Station
Residence Inn Portland Airport at Cascade Station
Residence Inn Portland Airport at Cascade Station
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251 reviews from our community

Traveler rating
    140
    69
    24
    12
    6
See reviews for
83
67
25
49
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Clarksville, Tennessee
Top Contributor
72 reviews 72 reviews
28 hotel reviews
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

First, I want to complement the staff. From check in to check out, every staff member was friendly and helpful. I knew going in that the property was undergoing renovation, but was pleasantly surprised when I checked in and was advised of that and told where they would be working and where the best rooms would be to avoid noise... More 

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Victoria, Minnesota
Top Contributor
111 reviews 111 reviews
38 hotel reviews
46 helpful votes 46 helpful votes
2 of 5 stars Reviewed January 28, 2015

Room was fine but as of Jan 28 the hotel is undergoing major renovation. Jackhammers, furniture moving all during the day and into the evening. One elevator reserved for construction crew. Dirty floors, carpet. Fitness room was not serviced during my three day stay. Water cooler but no drinking cups at any time, empty basket with no head phones, no... More 

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Myrna G, General Manager at Residence Inn Portland Airport at Cascade Station, responded to this review

Dear Residence Inn Guest, Thank you very much for taking the time to write a comment regarding your recent stay at the Residence Inn Portland Airport. The issues regarding the exercise room and quality of breakfast items have been addressed. As for the renovation I apologize for the noise and please come back when it is completed to visit with... More 

1 review
2 of 5 stars Reviewed January 14, 2015

I spent 2 weeks at the Residence Inn with my boyfriend on a business trip and I would not do it again. In two weeks you start to learn each and every flaw and it becomes more apparent each day. My time was so unejoyable, that I don't even know where to start with this review. BED: we were told... More 

Was this review helpful? Yes
Myrna G, General Manager at Residence Inn Portland Airport at Cascade Station, responded to this review

Dear Residence Inn Guest, I wanted to thank you for all the comments regarding your recent stay at the Residence Inn Portland Airport. I was very disappointed to read that your two week visit was not a pleasant one. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal... More 

London, United Kingdom
Top Contributor
140 reviews 140 reviews
120 hotel reviews
114 helpful votes 114 helpful votes
3 of 5 stars Reviewed December 19, 2014

We arrived early so had to wait for a room (one of the few times in Marriott). Room was standard, the odd mark on floor, but areas of dust if you move the furniture etc. (lack of supervisor?). Location super convenient, shops and the MAX. Breakfast acceptable.

Was this review helpful? Yes
Myrna G, General Manager at Residence Inn Portland Airport at Cascade Station, responded to this review

Dear Residence Inn Guest, Thank you for taking the time to comment regarding your recent stay at the Residence Inn Portland Airport. I was surprised to read that you had to wait for your room to be ready, the only reason would be if you had chosen one of our specialty rooms which are very popular this time of year... More 

Dothan, Alabama
Top Contributor
124 reviews 124 reviews
10 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed December 18, 2014

We stayed here a whole week with Banfield. The staff was extremely accommodating and friendly. The rooms were clean and well-kept. The breakfast was pretty good as well. They have a great indoor pool even though we never used it. The shuttle service to and from the airport was great. We had a young guy that was very helpful and... More 

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Myrna G, General Manager at Residence Inn Portland Airport at Cascade Station, responded to this review

Dear Recent Residence Inn Guest, I wanted to say thank you for leaving your comments regarding your recent stay at the Residence Inn Portland Airport. We love when the Banfield team comes to town and I was glad to read that you enjoyed your stay. We do have a friendly staff and a great location. Hope to see you in... More 

Edmonton, Canada
Top Contributor
54 reviews 54 reviews
18 hotel reviews
36 helpful votes 36 helpful votes
5 of 5 stars Reviewed December 16, 2014

Stayed one night before our flight home. Very clean and modern hotel with great amenities. Great breakfast an large spacious suites. Right a cross from the MAX(light rail transit). Will take you to airport or downtown. Very convenient. I would stay here again if flying into or out of Portland.

Was this review helpful? Yes
Myrna G, General Manager at Residence Inn Portland Airport at Cascade Station, responded to this review

Hello Residence Inn Guest, I wanted to take a moment during this holiday season and say thank you for taking the time to comment regarding your recent stay at the Residence Inn Portland Airport. I was pleased to read that you enjoyed your visit and that you had a great breakfast. As you mentioned we hope to see you again... More 

Phoenix, Arizona
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed December 9, 2014

When I first walked in, the front desk agent who was also the supervisor seemed friendly, but while checking me in and talking to me, her phone rang and without any hesitation she picked up the phone, started talking and completely ignored me. After going to the room, I noticed that there was only ONE towel in the entire room... More 

Was this review helpful? Yes 1
Myrna G, General Manager at Residence Inn Portland Airport at Cascade Station, responded to this review

Dear Residence Inn Guest, You recently stayed at the Residence Inn Portland Airport and I understand from your comments that it was not a plesant stay. For that reason I would like to personally apologize. The behavior you described is not what you would normally experience at the Residence Inn and all issues will be addressed with the appropriate staff... More 

salem, Oregon
Contributor
20 reviews 20 reviews
6 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed December 6, 2014

We are older and have stayed at many of the Portland Airport hotels and this one is one of our top choices. It is newer, very clean, nice big rooms, comfortable beds (and I have a bad back so sensitive to this) very nice lobby, excellent pool and hot tub. It is very close so the shuttle only takes 5... More 

Was this review helpful? Yes
Myrna G, General Manager at Residence Inn Portland Airport at Cascade Station, responded to this review

Hello Residence Inn Guest, I wanted to take a moment and thank you for your kind remarks regarding your recent stay at the Residence Inn Portland Airport. Glad that you enjoyed the very clean, nice big rooms, and comfortable beds. We look forward to your return the next time you are in the Portland area. Again thank you, Myrna Green... More 

Walla Walla, Washington
Top Contributor
50 reviews 50 reviews
18 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed November 24, 2014

I stayed at this hotel last Thursday evening. The staff were gracious and the room was spacious. I LOVE the location. It's right at the airport and their is a lightrail stop directly in front of the hotel. I was there on business, but I will be returning with my wife some day. We will be able to explore Portland... More 

Was this review helpful? Yes
Myrna G, General Manager at Residence Inn Portland Airport at Cascade Station, responded to this review

Dear Residence Inn Guest, Thank you very much for taking the time to comment regarding your recent stay at the Residence Inn Portland Airport. I was please to read that you enjoyed your stay and we LOVE our location too. I was also glad to know that on your next trip your wife will be joining you. Again Thank you... More 

Senior Contributor
24 reviews 24 reviews
8 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed November 16, 2014

The Good points -- The Target next door is handy, and the Max station literally in the parking lot was so incredibly convenient. We rented a 2 room suite for the weekend and the room was nearly perfect (the living room area is so small, it's really only comfy for about 3 people) The Bad -- We asked the front... More 

Was this review helpful? Yes 3
Myrna G, General Manager at Residence Inn Portland Airport at Cascade Station, responded to this review

Dear Residence Inn Guest, I understand that you recently stayed at the Residence Inn Portland Airport and that you did not have a pleasant stay. First off I would like to apologize for the mistake and confusion you encountered while trying to use the gas grill. This issue has been addressed and proper training on how to use. As for... More 

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Additional Information about Residence Inn Portland Airport at Cascade Station

Address: 9301 NE Cascades Pkwy, Portland, OR 97220
Location: United States > Oregon > Portland
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Inn Portland Airport at Cascade Station 3*
Number of rooms: 122
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Also Known As:
Residence Inn Portland Airport At Cascade Station Hotel Portland
Hotel Style:
#34 Romantic Hotel in Portland
#36 Business Hotel in Portland
#43 Family Hotel in Portland

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