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Chestnut Tree Inn Portland Mall 205

9699 SE Stark Street, Portland, OR 97216
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Chestnut Tree Inn Portland Mall 205
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67 Reviews from our TripAdvisor Community

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Colorado Springs, Colorado
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed 3 weeks ago via mobile

I got this hotel so that my nephew would have a place to stay. They were pretty accommodating at first. Especially since I don't live in the same state. However, I recently found out that they kept my security deposit. After calling them they said my nephew was smoking in the room. Well, after talking my my nephew he didn't... More 

Helpful?
1 Thank Clashfactor
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed January 6, 2016

All around great experience. The front desk employees have awesome customer service skills. We really love Linda who runs the front desk, she's been more then helpful in so many ways. The housekeepers are awesome and friendly and more then happy to assist with any needs within their capabilities. The beds are super comfy and the showers/baths are to die... More 

Helpful?
3 Thank Rebecca K
Depoe Bay, Oregon
Level Contributor
6 reviews
3 hotel reviews
3 of 5 stars Reviewed October 22, 2015

lights in bathroom were not bright enough. Made it difficult to shave. This property is old, but thrombosis was clean, we were only looking for sleeping for an overnite stay while wife was in the Adventist Hospital. I requested a handcap room and it was no problem.

Helpful?
Thank shirlann2015
Dipen P, Guest Relations Manager at Chestnut Tree Inn Portland Mall 205, responded to this review

Hello shirlann2015, Thank you very much for your feedback. I hope that your overall stay with us was great in terms of accommodations and service. We certainly look forward for your next visit and hopefully we could provide you with the hotel experience that will be worthy of a 5 star rating. More 

Sydney, Australia
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed October 18, 2015

If you need a rather cheap place to rest your head for one night, then this is the place. Dont expect anything more then a relatively comfortable bed and a shower over a tub. Location was fine, close to the airport and the free parking was good. If you looking for a quick bite near the hotel, I recommend Old... More 

Helpful?
Thank lgreen1989
Dipen P, Guest Relations Manager at Chestnut Tree Inn Portland Mall 205, responded to this review

Hello lgreen1989, We are pleased that we could provide you with your accommodation needs during your trip. Your feedback will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for you and other guests in the future. More 

Union, Oregon
Level Contributor
17 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 stars Reviewed September 13, 2015

The room we got had no table and chairs like they pictured. We had a desk and chair next to the tv. A small square table in between the beds that did not give you much room. We were right next to the utility room, so you heard noise all night long. The door does not have a deadbolt of... More 

Helpful?
Thank Connie N
Dipen P, Guest Relations Manager at Chestnut Tree Inn Portland Mall 205, responded to this review

We sincerely apologize that we didn't reached your expectations with our hotel. We will forward this to our management as we continue on improving our customer service experience. We thank you for the business and hope that you can give us another chance in the future. More 

Travelers are raving about these Portland hotels

Vancouver, Canada
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed September 6, 2015

I stay in here for one night. The price seem to be reasonable but still expensive for what I paid. The parking area is not secure and the area seem scary. There are some strip club nearby. I'm not so sure if I want to comeback to this place. The room is decent, not so clean. You need to drive... More 

Helpful?
Thank Kai T
Dipen P, Guest Relations Manager at Chestnut Tree Inn Portland Mall 205, responded to this review

Thank you for taking the time in providing your experience with us. We deeply apologize for not being able to provide you satisfaction with your stay. We value your feedback and rest assured that this will be forwarded to our management to avoid inconvenience for future visits. More 

Yakima, Washington
1 review
1 of 5 stars Reviewed August 10, 2015

Before an attempt to Rip Me Off for an additional stay, ($175/nite) this (I hesitate to call it a Motel) facility had No Coffee, No Iron, No Hair Dryer and a dirty room. If it were possible to Report this "facility" to some organization that could shut it down, I would report it. Not until I asked the the Desk... More 

Helpful?
Thank Yagoonaman
Dipen P, Guest Relations Manager at Chestnut Tree Inn Portland Mall 205, responded to this review

We are so sorry to know how you felt about your recent stay with us. We would never intend to mislead you in any way and we will see to it that our employees will clearly communicate our rates at all times. We value your comments and rest assured that these will be worked on immediately. We do hope that... More 

1 review
3 of 5 stars Reviewed July 21, 2015 via mobile

The room we stayed in was across the street very roomy with comfortable bed and seating. The only thing I am disappointed about was the shower temperature which was very lukewarm and chilling. Everything else was good. If they could fix this problem I'd be a returning customer for sure.

Helpful?
Thank Susan C
Dipen P, Guest Relations Manager at Chestnut Tree Inn Portland Mall 205, responded to this review

We are so glad to know that you had a pleasant time with us. We value your comment and we will see to it that this will be looked into and worked on immediately. Please do visit us again soon and thank you so much for your business. More 

Scranton, Pennsylvania
Level Contributor
109 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
4 of 5 stars Reviewed July 19, 2015

I like the location that is neat to shopping center, not too far from the city center and the airport too. I also like the customer service that I had with them. However, the bed is not as expected, it is not very comfortable and not the cleanest. The room I had has an issue with the door lock, but... More 

Helpful?
Thank MrAlammar
Dipen P, Guest Relations Manager at Chestnut Tree Inn Portland Mall 205, responded to this review

We are so glad to know that you found convenience while staying at our hotel and thank you so much for choosing to stay with us. We would like to apologize for any inconvenience you experienced during your stay and we would like to assure you that we are doing everything that we can to implement improvements soon. We do... More 

Zurich, Switzerland
Level Contributor
82 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
4 of 5 stars Reviewed July 19, 2015 via mobile

The motel isn't cheap, but it's less expensive than others arround. The stay was very average, nothing to complain but also nothing special. If you're looking for a safe ok place for an overnight stay, and other places are too expensive, give it a try.

Helpful?
Thank Cmon83
Dipen P, Guest Relations Manager at Chestnut Tree Inn Portland Mall 205, responded to this review

We are happy to know that you had a pleasant time with us but we do wish to have been able to serve you better. We do hope that you’ll consider staying with us again soon and we will show you how much we value your business. Thank you so much for choosing to stay with us and may you... More 

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