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Embassy Suites by Hilton Portland - Downtown

#13 of 133 Hotels in Portland
Certificate of Excellence
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319 SW Pine St, Portland, OR 97204-2726
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Embassy Suites by Hilton Portland - Downtown
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Embassy Suites by Hilton Portland - Downtown
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1,391 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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California
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

We stayed here for one night and were mostly pleased, but decided to write up our review with a few " downside" notes in hopes management will be interested. Arrived late afternoon - bell service not busy - and were assisted to 8 th floor room with luggage. Room was very dark and windows looked across to another wall, limiting... More 

Was this review helpful? Yes
EmbassySuitesHotel69, Guest Relations Manager at Embassy Suites by Hilton Portland - Downtown, responded to this review

Jill, thank you for your feedback from your last stay and I am happy we were able to make sure you had a better stay and so sorry we didn’t help you move rooms. I will make sure to follow up and let the departments know about your comments and please come back again so we can WOW you with... More 

New Orleans, Louisiana
Level Contributor
92 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

My wife and I met some friends in Portland and we stayed at the Embassy Suites. The hotel is a good-looking hotel and the lobby is impressive. We stayed in a suite and the room was clean and the beds were comfortable, the only negative about the room was that it did not get as cool as I would have... More 

Was this review helpful? Yes
EmbassySuitesHotel69, Guest Relations Manager at Embassy Suites by Hilton Portland - Downtown, responded to this review

Tommy, thanks for the nice online review from your recent visit. Sorry to hear the room wasn’t the temperature you prefer and I hope you will stay with us again so we can Make It Right for you. Please let us know if there is anything we can do for you and have a great rest of your summer! More 

PDX
Level Contributor
37 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

I tend to shy away from an Embassy Suite because my experience has been those boring rooms, usually near an airport and centered around an atrium. This one is in the historic Mutnomah Hotel, a grande dame that has hosted the glitterati of yesterday. Ask for a '10 corner room and get the added perk of a corner window view... More 

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EmbassySuitesHotel69, Guest Relations Manager at Embassy Suites by Hilton Portland - Downtown, responded to this review

I am so thrilled to hear we WOWed you, Michelle! We love to spoil guests with our unique property as we are the only Embassy Suites to be registered with Historic Hotels of America. Thank you for the great review and I will pass along all your nice comments to our Team Members (we also love the new bread station!).... More 

Delta, Canada
Level Contributor
17 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Great location in portland, parking is very expensive, 37.00 per car, and WIFI is not free. Many great restaruants in the area within walking distant from the hotel. Staff were very friendly, we go there past check in time and our room was not ready, we were not happy.They sent us to the bar for a round of free drinks,... More 

Was this review helpful? Yes
EmbassySuitesHotel69, Guest Relations Manager at Embassy Suites by Hilton Portland - Downtown, responded to this review

Patricia5000, thank you so much for staying with us and I am thrilled to hear our Team Members were able to make you smile. We make sure they are empowered to do whatever they can to Make It Right for guests and it’s wonderful to have the feedback when things go well. Thanks!! Please visit us again on your next... More 

Seattle, United States
4 of 5 stars Reviewed 5 days ago NEW

Hotel is very nice, my only complaints is having to pay an additional fee for in-room Wi-Fi and the $37/night valet parking. I think the valet parking fee is pretty high for Portland, OR, especially when there are several pay parking lots in the area.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
EmbassySuitesHotel69, Guest Relations Manager at Embassy Suites by Hilton Portland - Downtown, responded to this review

Stephanie, thank you for your feedback from your recent stay. Please let us know when you will visit us next and we can share some other parking options in town. Thank you for taking the time to place an online review and we hope to see you again soon. More 

Fort Washington, United States
1 review
5 of 5 stars Reviewed 6 days ago NEW

Our family of four stayed at the Embassy Suites in Portland during our vacation. My husband, 16 year old twins and I all loved the hotel. The hotel was clean and the staff were extremely helpful. This was our first time in Portland, and the staff gave us great advice. The breakfast was delicious. There were an incredible amount of... More 

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
EmbassySuitesHotel69, Guest Relations Manager at Embassy Suites by Hilton Portland - Downtown, responded to this review

Cindy, thank you so much for this great review from your last visit with us. We are so happy to be able to have made your stay fun for your family! Please come back to Portland again and again as there is so much to see and do in the city and we love to be “basecamp” for you (and... More 

Malibu, Canada
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
2 of 5 stars Reviewed 1 week ago

I booked a single room , thinking that, because it also had a refrigerator and microwave, it wouldn't be that small. Big mistake ! There was no room to maneuver in this tiny room...the desk was literally up against the bed...the view was of the A/C ducts. Housekeeping was always late, and virtually nonexistent. There was dust all over the... More 

Was this review helpful? Yes
EmbassySuitesHotel69, Guest Relations Manager at Embassy Suites by Hilton Portland - Downtown, responded to this review

Exnewport, I am so sorry to hear your stay was less than perfect and I really hope you will speak to us offline so we may address your concerns. I would like to be able to Make It Right for you. We are such a unique property and we have many rooms we’d like to share with you. Please do... More 

Montreal, Canada
Level Contributor
57 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
5 of 5 stars Reviewed 1 week ago

I've been there for one week on a business trip. The hotel was comfortable. The location of the hotel was great to walk within Portland downtown. As a runner, the waterfront park was a perfect place to run and is located at 5min by walk. The included breakfast selection was very good.

Was this review helpful? Yes 1
EmbassySuitesHotel69, Guest Relations Manager at Embassy Suites by Hilton Portland - Downtown, responded to this review

I am so happy to hear you liked the Waterfront Esplanade, Samuel, because we love it! It’s a great way to see neat views of the city (and the exercising part, too). We look forward to your next stay in Portland! More 

Denver, Colorado
Level Contributor
174 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 147 helpful votes
4 of 5 stars Reviewed 1 week ago

I stayed here for 2 days for a conference in town. I ended up staying here, because it was less expensive than the hotel where the conference was. I had a 2 room suite and it was perfect. Everything in the hotel seemed very clean and well taken care of. I checked in early and it was not a problem.... More 

Was this review helpful? Yes
EmbassySuitesHotel69, Guest Relations Manager at Embassy Suites by Hilton Portland - Downtown, responded to this review

ClumsyIsis, thank you for taking the time to review your stay with us; glad to hear you had a fun, happy accident! Please come back to Portland often so we can spoil you again! More 

seattle
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
1 of 5 stars Reviewed 1 week ago

Pros: The lobby and the room were lovely. Cons: The staff were very unfriendly. Due to circumstances out of my control, I arrived at this Embassy Suites in downtown Portland at 0500 on July 13th after an all-night drive. I was exhausted and looking forward to a short nap before attending to the work that I needed to do in... More 

Was this review helpful? Yes
EmbassySuitesHotel69, Guest Relations Manager at Embassy Suites by Hilton Portland - Downtown, responded to this review

northwesternones, I am sorry to hear your stay with us was less than perfect and please contact us offline if there is any way we may Make It Right for you. Please don’t hesitate to call contact us and I am sorry for your experience as it’s not typical of our property. We will make sure to follow up on... More 

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