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Four Points by Sheraton Portland East

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1919 NE 181st Avenue, Portland, OR 97230
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Breakfast for 2 Included
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1 room 1 guest
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Four Points by Sheraton Portland East
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160 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Las Vegas
Level Contributor
21 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

Near the airport, about 25 minutes To downtown portland. The rooms are clean and no frills and they have a really great restaurant on the premises that is very affordable. There's a fitness room and pool, it is on a main street. Safe neighborhood. Worth the drive to Portland if you don't want to spend downtown Portland prices.

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Seattle, Washington
1 review
5 of 5 stars Reviewed 5 days ago NEW

I stayed for two nights on business, and my experience was wonderful. The staff was both friendly and attentive, the bed extremely comfortable, and the rooms could not have been any cleaner. I will definitely stay they when travelling to Portland in the future.

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Wichita, Kansas
Level Contributor
35 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 1 week ago

When I was travelling with my mom this summer, we noticed right away that the hotel was very clean and comfortable. But the best part about the Sheraton in Portland was the customer service. My boyfriend had sent roses to the hotel ahead of time and the front desk clerk arranged the flowers in the vase and placed them in... More 

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Seattle, WA
Level Contributor
43 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
2 of 5 stars Reviewed 1 week ago

Stayed here back in December of 2014 and wrote a very positive review. Have returned 2x since and have been less and less impressed. This last time, we checked in close to 9pm and were surprised to find only one staff member on duty. A sign was placed at the front desk asking us to pick up the house phone... More 

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Lamia S, Starwood Hotels at Four Points by Sheraton Portland East, responded to this review

Dear Scott H, While we are pleased to hear you enjoyed our clean and comfortable rooms during your stay, we sincerely regret you were disappointed with our location and apologize for the complications you encountered in your room. Rest assured, your comments have been addressed with our team and properly handled to ensure guest experience improves. Thank you for taking... More 

Shanghai, China
Level Contributor
25 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

We checked into the hotel and have placed a note of our room booking that we need 2 beds in the room. However, upon checking in, that room type was not available since it is based upon availability. So in the end we had to pay for an extra bed. We waited for half an hour to check on our... More 

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Lamia S, Starwood Hotels & Resorts at Four Points by Sheraton Portland East, responded to this review

Thank you for sharing your experience with us. We are saddened to learn that you were disappointed in your time at our hotel. We sincerely apologize for the wait you and your family endured - we understand it can be extremely exhausting to travel, especially with children. We also are very sorry that the bed was not set up for... More 

Seattle
Level Contributor
183 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 111 helpful votes
2 of 5 stars Reviewed 3 weeks ago

The four of us stayed a Saturday night for a wedding in Gresham. This is an old and rather tired looking hotel, the furniture was in poor repair and so is the adjoining restaurant. No recognition of our platinum status. The rooms have no drawers for your clothes just open baskets. The same odd piece of furniture in the bathroom... More 

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Lamia S, Starwood Hotels & Resorts at Four Points by Sheraton Portland East, responded to this review

We are so sorry to learn you did not enjoy your recent stay with us. Thank you for your strong loyalty as a Platinum SPG member and taking the time to share your feedback with us. We sincerely apologize that your status was not recognized during your stay and that you were disappointed with our accommodations. Please rest assured all... More 

San Francisco, California
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 3 weeks ago

This hotel is a dump. They hate platinum members. The rooms are dirty, noises, and their breakfast offerings are a joke. When I complained to the general manager I was told to take my business elsewhere if I didn't like the hotel.

Was this review helpful? Yes 2
Lamia S, Starwood Hotels & Resorts at Four Points by Sheraton Portland East, responded to this review

Thank you for your strong loyalty as a Platinum SPG member and taking the time to share your feedback with us. We sincerely apologize that your status was not recognized during your stay. SPG recognition is always at the forefront of our associate training as this is a vital aspect in making the SPG guest experience come to life, and... More 

1 review
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 4 weeks ago

Not a nice neighborhood, barely avg rooms and overpriced. I stayed at a Courtyard on the W side that was a WAY nicer property and less $. The room was a NonSmoking but had a stale cigarette smell, staff was doing the bare minimum and didn't make you feel welcome.

Was this review helpful? Yes 2
Lamia S, Starwood Hotels & Resorts at Four Points by Sheraton Portland East, responded to this review

Thank you for sharing your experience with us. We are sorry to learn you were disappointed with your stay. We hope you will give us another opportunity in the future to demonstrate that we do provide clean and comfortable accommodations. Thanks again - take care. More 

Seattle, Washington
2 reviews
5 of 5 stars Reviewed 4 weeks ago

The location works out well--on-site restaurant and local restaurants within a short walk, other areas are a short drive. The rooms are well-kept, nicely sized and clean. I've had nothing but good experiences with the staff and check-in is faster than what I typically deal with. This remains our go-to hotel when we visit Portland.

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Lamia S, Starwood Hotels & Resorts at Four Points by Sheraton Portland East, responded to this review

We are glad you enjoyed your recent stay with us - thank you for the great review. We're happy you liked our convenient location, clean guest rooms, and smooth check-in! We look forward to seeing you the next time you come out to Portland! More 

Orlando
Level Contributor
108 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
4 of 5 stars Reviewed 5 weeks ago

Booked on points and were extremely happy with our room and overall experience with this hotel. Didn't much care for the breakfast at the adjoining eatery, but made do with the coffee and fruit in the lobby. It was very nice to have a frig and microwave. Very spacey, quiet 3rd floor room. Check in gal was awesome and gave... More 

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