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Holiday Inn Express Portland - Jantzen Beach

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2300 North Hayden Island Drive, Jantzen Beach, Portland, OR 97217
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Holiday Inn Express Portland - Jantzen Beach
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Holiday Inn Express Portland - Jantzen Beach
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99 reviews from our community

Traveler rating
    33
    43
    16
    4
    3
See reviews for
37
25
4
25
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Eugene, Oregon
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 4 weeks ago

The worst experience I have ever had at a hotel. Two mornings in a row we had cold water for the shower and to add to that the maid left three shower gels instead of shampoo. I am normally a fan of Holiday Inn Express but not this one!

Was this review helpful? Yes 1
Mark G, Front Office Manager at Holiday Inn Express Portland - Jantzen Beach, responded to this review

Thank you for your feedback regarding your recent visit at our hotel and please accept our sincerest apologies for the disturbance you have experienced during your stay due to the room conditions. Rest assured that these issues will be looked into. We value your comments and welcome the opportunity to serve you again. Jessica N. Front Office Manager More 

glide
Contributor
12 reviews 12 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed April 9, 2015

This hotel experience was top notch, from check in @ 12:00, the room was clean and fresh smelling, reception cheerful and helpful. Breakfast was great. The room was good size, but no view of any kind. All staff that I encountered were very friendly and helpful!

Was this review helpful? Yes
Mark G, Front Office Manager at Holiday Inn Express Portland - Jantzen Beach, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in! We hope you will visit us again. Jessica Nepaial Front Office Manager More 

Springfield, Oregon
2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed March 23, 2015

Made reservations for two nights for my daughters dance competion. Her team did not make the cut for the second night. checked out the next day at 10:45 am. and told them we did not need the second night got my visa bill and was charged for both nights. Called and spoke to Macda and she told me since I... More 

Was this review helpful? Yes 1
Mark G, Front Office Manager at Holiday Inn Express Portland - Jantzen Beach, responded to this review

Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience. More 

Scottsdale, Arizona
Contributor
12 reviews 12 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed March 23, 2015

Stayed at this location on two separate nights, and had prebooked 3 months in advance. Thursday, March 19th was really not a good experience. Lady at front desk was extremely slow and put us on the same floor as a whole bus full of teenage girls! Not an ideal placement for us. Lots of shrieking and running in the hallways.... More 

Was this review helpful? Yes
Mark G, Front Office Manager at Holiday Inn Express Portland - Jantzen Beach, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed the second half of your stay with us. It's something our staff takes great pride in, however I do apologize that your first half of your stay was not enjoyable. We value your feedback. We hope you will visit us again. More 

Lynnwood, Washington
2 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed February 21, 2015

First of let me say I usually love holiday inn express, especially we are a gold member. The front desk gal was beyond inexperienced, didn't know where rooms were located what they were facing, made us go up ourselves and see if we liked the room? Really? We requested the fourth floor and she said no not available after she... More 

Was this review helpful? Yes
Mark G, Front Office Manager at Holiday Inn Express Portland - Jantzen Beach, responded to this review

Thank you for taking the time to complete a review about our property. I do apologize for the less than satisfactory stay you experienced. We have taken note and will be holding a small training seminar for all front desk employees, new and old, to review our property. We want to ensure that each one of our guests feels welcomed... More 

Vancouver
Contributor
15 reviews 15 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed December 5, 2014

My husband and I stayed here last week during Thanksgiving Eve. The hotel manager, Mark, was very accommodating by letting us have a late check out. The hotel building seems old, but they renovated it. Complimentary breakfast at the dining room was mediocre. The biscuit gravy was nasty and the pancake machine wasn't working probably. Thankfully, the turkey sausage, cinnamon... More 

Was this review helpful? Yes 1
Mark G, General Manager at Holiday Inn Express Portland - Jantzen Beach, responded to this review

Thank you for your kind review! It was a pleasure meeting you. I am more than pleased to hear your stay was enjoyable! We look forward to seeing you again in the future! More 

Seattle, Washington
Reviewer
5 reviews 5 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed December 3, 2014

My family and I went to Portland for a post Thanksgiving mini-holiday and stayed that this lovely Holiday Inn Express. Facility was very clean with friendly staff. The breakfast was very tasty with hot items such as sausage and eggs. Price was great despite the time of the year. Will definitely stay here again in the future!

Was this review helpful? Yes 1
Mark G, Front Office Manager at Holiday Inn Express Portland - Jantzen Beach, responded to this review

Thank you for your kind review! I'm so happy to hear you enjoyed your recent stay at our hotel. We look forward to seeing you again in the future! Jessica Nepaial Front Office Manager More 

Edmonds
Contributor
16 reviews 16 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed November 7, 2014

After driving from Seattle to Portland in the dark and pouring rain, this hotel was a beacon of light for the weary traveler, mentally exhausted from a drive requiring 110% concentration. I chose this hotel because it was close enough to my project site, reasonable rate compared to downtown/Lloyd Center hotels, and no hassle parking. I just needed a room... More 

Was this review helpful? Yes 3
Westminster, California
Contributor
11 reviews 11 reviews
11 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed October 14, 2014

This location is very nice. Close to stores, shopping and beach. They have an indoor pool, business center and a nice breakfast area. rooms are very nice also. The desk was very pleasant. the rooms had microwave and refrigerator.

Was this review helpful? Yes 2
Cleveland, Ohio
Top Contributor
100 reviews 100 reviews
41 hotel reviews
146 helpful votes 146 helpful votes
3 of 5 stars Reviewed October 14, 2014

It's a regular Holiday Inn Express, not too special, not too bad. I'd like to say they're all the same but I have stayed in some that are better than others. This is straight down the middle average, which is fine. If you don't hit traffic, it's a short drive to downtown. If you were to leave during morning rush... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express Portland - Jantzen Beach, responded to this review

Dear puablo, Thank you for staying with us and taking the time to leave a review. We strive to provide the best possible service and experience and it is always great to hear from our guests on how we are doing. We are very sorry to read that you experienced inconvenience because we did not meet your expectations. The feedback... More 

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