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Holiday Inn Express Portland - Jantzen Beach

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2300 North Hayden Island Drive, Jantzen Beach, Portland, OR 97217
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Holiday Inn Express Portland - Jantzen Beach
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Holiday Inn Express Portland - Jantzen Beach
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104 Reviews from our TripAdvisor Community

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Traveler rating
    34
    47
    16
    4
    3
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39
27
4
26
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
Date | Rating
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    (104)
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    (26)
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Poway, California
5 of 5 stars Reviewed 5 days ago NEW

Loved almost every thing about this hotel, especially Michelle in the breakfast room! My only complaint is when we got in the elevator late one evening someone had spilled coffee. I couldn't reach the front desk by phone but when my sister approached the front desk she got an immediate response. I wouldn't let this small infraction deter me from... More 

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Depoe Bay, Oregon
Level Contributor
21 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 2 weeks ago

For out of city coast dwellers like us it is a great location adjacent to the Jantzen Beach outlets and shopping center. Lots of nearby restaurants, B J's Brewpub is really outstanding with fantastic food and servers. Pool,Hot tub, sauna available til 11PM or later. Breakfast included, and right at the interstate bridge to enjoy Oregon's lack of sales tax... More 

Was this review helpful? Yes
Mark G, Manager at Holiday Inn Express Portland - Jantzen Beach, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Macda Ressom Front Desk Manager More 

Pittsburgh, Pennsylvania
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

My stay started on a sour note. The front desk person was on the phone with a rude customer(previous stay) who wanted to talk about their IHG points. The Check in staff member was polite with the person but I had to wait until she was able to get the person to hang up. Other than that the stay was... More 

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Vancouver, Canada
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 3 weeks ago

My wife and I stayed here last October for the Portland Marathon. The hotel was convenient to the highway and an easy drive to the start line. The room was clean, comfortable and spacious. The bathroom was large and spotless. The breakfast was very good. I appreciated that they made coffee early for us to allow us to fill our... More 

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Sacramento, California
Level Contributor
47 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This was my first visit to this property and I was impressed overall with this hotel. The staff were attentive and friendly, the room was clean & quiet (this hotel is a bit off the path - but in a good way - it is secluded and fairly quiet). The morning breakfast was well stocked and decent overall. I found... More 

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Mark G, Front Office Manager at Holiday Inn Express Portland - Jantzen Beach, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Jessica N. Front Office Manager More 

Eugene, Oregon
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed April 23, 2015

The worst experience I have ever had at a hotel. Two mornings in a row we had cold water for the shower and to add to that the maid left three shower gels instead of shampoo. I am normally a fan of Holiday Inn Express but not this one!

Was this review helpful? Yes 1
Mark G, Front Office Manager at Holiday Inn Express Portland - Jantzen Beach, responded to this review

Thank you for your feedback regarding your recent visit at our hotel and please accept our sincerest apologies for the disturbance you have experienced during your stay due to the room conditions. Rest assured that these issues will be looked into. We value your comments and welcome the opportunity to serve you again. Jessica N. Front Office Manager More 

glide
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed April 9, 2015

This hotel experience was top notch, from check in @ 12:00, the room was clean and fresh smelling, reception cheerful and helpful. Breakfast was great. The room was good size, but no view of any kind. All staff that I encountered were very friendly and helpful!

Was this review helpful? Yes
Mark G, Front Office Manager at Holiday Inn Express Portland - Jantzen Beach, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in! We hope you will visit us again. Jessica Nepaial Front Office Manager More 

Springfield, Oregon
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed March 23, 2015

Made reservations for two nights for my daughters dance competion. Her team did not make the cut for the second night. checked out the next day at 10:45 am. and told them we did not need the second night got my visa bill and was charged for both nights. Called and spoke to Macda and she told me since I... More 

Was this review helpful? Yes 1
Mark G, Front Office Manager at Holiday Inn Express Portland - Jantzen Beach, responded to this review

Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience. More 

Scottsdale, Arizona
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed March 23, 2015

Stayed at this location on two separate nights, and had prebooked 3 months in advance. Thursday, March 19th was really not a good experience. Lady at front desk was extremely slow and put us on the same floor as a whole bus full of teenage girls! Not an ideal placement for us. Lots of shrieking and running in the hallways.... More 

Was this review helpful? Yes
Mark G, Front Office Manager at Holiday Inn Express Portland - Jantzen Beach, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed the second half of your stay with us. It's something our staff takes great pride in, however I do apologize that your first half of your stay was not enjoyable. We value your feedback. We hope you will visit us again. More 

Lynnwood, Washington
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed February 21, 2015

First of let me say I usually love holiday inn express, especially we are a gold member. The front desk gal was beyond inexperienced, didn't know where rooms were located what they were facing, made us go up ourselves and see if we liked the room? Really? We requested the fourth floor and she said no not available after she... More 

Was this review helpful? Yes
Mark G, Front Office Manager at Holiday Inn Express Portland - Jantzen Beach, responded to this review

Thank you for taking the time to complete a review about our property. I do apologize for the less than satisfactory stay you experienced. We have taken note and will be holding a small training seminar for all front desk employees, new and old, to review our property. We want to ensure that each one of our guests feels welcomed... More 

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